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© 1997 EXECUTONE
®
Information Systems, Inc.
Medley™
User Operation
Special Feature Keys
These keys serve as on/off switches for the features listed below. To program a special
feature key, dial the code for the one of the following features:
• Manual Day/Night Mode (Code 560).
This key is initially programmed for use at the operator’s station and changes the
system’s main greeting. Each time the key is pressed, it changes according to the
following sequence: DAY, NIGHT, HOL, AUTO. (AUTO tells the system to
follow the day/night mode tables programmed by the installer).
• Service Observing (Code 561).
Service observing is assigned to those who need to silently monitor others’ calls in
order to aid in quality assurance of call activity.
NOTE: Service observing must be authorized for your station and the list of
allowed extensions must have been programmed by the installer.
• Agent Log On/Off (Code 5 + Department Number).
The AGENT LOG key is used to allow agents assigned to an ACD department to
manually take themselves in or out of call rotation. If you have been assigned to an
ACD department or departments, a LOG ON key has been automatically created
beginning with the lower left hand key of the programmable keys (use programming
function
to verify its location). Use this programming option only if you wish to
change its location.
NOTE: Dialing the feature code will not log on or off from a department. A pro-
grammable key must be programmed.
• ACD Agent Wrap Key (Code 562).
The AGENT WRAP key is used to manually place yourself in wrap mode while on
an ACD department call. If you have been assigned to an ACD department, an
AGENT WRAP key has been automatically created on row three, the left hand key
of the programmable keys (use programming function
to verify its location).
Use this programming option only if you wish to change its location.
• Caller ID ExecuDex Key (Code 563).
ExecuDex allows each user to store up to 100 caller ID names and numbers in an
electronic address book (ExecuDex) for later retrieval and auto dial. A program-
mable key must be programmed as an ExecuDex key.
Call Waiting (
)
While on a call, another caller will camp-on on to your station if this option is turned on.
1. Press the MENU (F1) key.
2. Press
.
3. Press
to turn the option on, or press
to turn the option off.
