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WHEN TO CONTACT THE AUTHORIZED SERVICE OR SELLER
SYMPTOM
CAUSE
There is a burning smell and or
strange sounds (other than normal
expansion and contraction noises)
coming from the unit
Turn off the heater, and return to place
of purchase if in warranty.
When associated circuit breaker
(safety, ground) is thrown or a fuse
is blown
Turn off the heater, and return to place
of purchase if in warranty.
Poor heating performance
Incorrectly sized installation, contact
your authorized electrical installer
Faulty heater element, Turn off the
heater, and return to place of purchase
if in warranty.
Will not heat / No operation indicator
Check that power is connected and
switched on, if still faulty Turn off the
heater, and return to place of
purchase, if in warranty.
WARRANTY
T
his appliance is guaranteed for a period of 24 months. If during this period the
appliance fails to work due to parts or manufacture fault, please return to place of
purchase for a replacement.
For any queries or assistance call
Customer Service
(Australia Only)
1300 174 876
Hours of operation:
Monday to Friday 8am - 5pm EST
IMPORTANT: RETAIN THESE INSTRUCTIONS FOR FUTURE USE.
Excel
DLU
TM
is a trademark of Sitro Group Australia
www.excelsiorproducts.com.au
04322 11/21
