E X C E L D R Y E R , I N C 1 . 4 1 3 . 5 2 5 . 4 5 3 1 1 . 8 0 0 . 2 5 5 . 9 2 3 5 ( U S / C N ) E X C E L D R Y E R . C O M
A D M I N @ E X C E L D R Y E R . C O M 3 5 7 C H E S T N U T S T R E E T, E A S T L O N G M E A D O W, M A 0 1 0 2 8
2 / 2 0 2 1
3
R E A D A N D S AV E T H E S E I N S T R U C T I O N S
TROUBLESHOOTING
Dryer does not turn on
1. Check power to the unit and connections. Verify dryer is receiving
correct voltage at Terminal Block (check Dryer listed voltage).
2. Check RED service LED light for the following:
Light is ON
– Place hands under Sensor for 10 sec. If light stays
on, check Sensor connection at control. If OK, replace Sensor or
Control. If light goes off and then flashes a code, see error codes in
CODE chart. If light still stays on, replace Control.
Light is OFF
– Check for loose, disconnected or improper wiring
(See wiring schematic inside dryer Cover), or replace Control
Assembly.
Light is FLASHING
– See error codes in CODE chart.
SENSOR RANGE ADJUSTMENT:
If dryer will not turn on, stays on,
or stops working, it may be mounted too close to a counter or object
and has gone into lockout. If relocating appliance is not possible,
adjust the range of the Sensor. Turn off power to dryer then turn the
range adjustment on the Control Assembly counterclockwise towards
L (-) low to decrease Sensor range.
Dryer does not shut off
1. May be mounted too close to a counter or object (adjust Sensor
range).
2. Check for loose, disconnected or improper wiring (Refer to wiring
schematic affixed to blower housing).
3. Replace Control Assembly.
Dryer does not always turn on or turns on by itself
1. May be mounted too close to counter or object (adjust Sensor
range).
2. Check for foreign material on Optical Sensor next to Air Outlet.
3. Check for loose wires on Control Assembly.
4. Replace Control Assembly.
Dryer heats up but no air comes out
1. Check wire connections to Motor.
2. Replace Motor.
Dryer blows only cold air
1. Check heat setting on control.
2. Check for loose connections to Heating Element.
3. Replace Heating Element.
Dryer has a loss of air volume
1. Check motor speed setting on control.
2. Check for blockage at nozzle air outlet.
3. Check Dryer Pre-Filter for lint buildup. Check HEPA pre-filter
(if so equipped). Clean by removing Pre-Filter and rinse in warm
water then dry before reinstalling. A clogged filter code may be
present in the sensor.
4. After cleaning Pre-Filter, check HEPA Filter (if so equipped).
If dirty, replace HEPA Filter. DO NOT RINSE HEPA FILTER.
ADJUSTING THE HEAT OUTPUT, MOTOR SPEED AND SENSOR RANGE
The dryer is shipped with maximum heat and maximum motor speed. To adjust,
turn the corresponding knob COUNTERCLOCKWISE to reduce.
H = Heat M = Motor R = Range
If problem cannot be resolved with the above, please call the manufacturer at 1-800-255-9235
and one of our trained technicians will be happy to assist you.
CODE CHART
Codes are displayed by flashing the red LED in the sensor behind air outlet. Normal operation will be indicated by the red LED
being on when not drying and off when hands are under the sensor.
Dryer Maintenance Codes
1 Short / 1 Long flash
Clogged Pre-Filter, or if
equipped clogged HEPA Filter
Remove and clean Pre-Filter or
if clean, replace HEPA filter
Dryer will still run
1 Short / 2 Long flashes
Severely Clogged Filter, or if
equipped clogged HEPA Filter
Remove and clean Pre-Filter or
if clean, replace HEPA filter
Dryer will stop
2 Short / 1 Long flash
In lockout mode
Remove obstruction or adjust
sensor range
Dryer stops until obstruction cleared or
sensor range is adjusted
Motor Problem Codes
1 Long / 3 Short flashes
Motor over current
Measure voltage across the
terminal block. If OK, replace
motor
Dryer will stop
1 Long / 4 Short flashes
Motor under current
Measure voltage across the
terminal block. If OK, replace
motor
Dryer will stop
Heater Problem Codes
2 Long / 3 Short flashes
Shorted or incorrect heater
Replace heating element
Dryer will stop