Troubleshooting
No. Prompt Tone
Cause of Failure
Solution
1
Wheels off the ground
Robot suspended
Please put the Robot back to the ground and press the
cleaning key again.
2
Dust box not installed
Dust box removed and not installed
Return the dust box to the Robot and press the cleaning
key again.
3
Battery failure
Abnormal battery charging
Contact our cutomer service department to test battery.
4
Please check if the wheel is stuck
Wheel jammed
Check whether the wheel is entangled with foreign objects
and clean up the entangled objects.
5
Please check if the front collision
is stuck
Front impact bracket stuck
Check whether the front collision can rebound normally
6
7
The battery is low, please charge
the machine
Battery power less than 20 %
The machine automatically enters the recharge mode
8
Please check whether the side
brush is tangled or jammed
Abnormal edge brushing
Check whether the side brush is wound by wire and
clean up the wound
Please move the machine to the
open area.
The machine failed to get out
of trouble.
Please move the Robot to an empty place and press the
cleaning key again.
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