Evolis TattooRW User Manual Download Page 43 | Manualshive

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4-3f UPDATING THE PRINT DRIVERN

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Before any update, please contact your Evolis dealer who will be able to guide you on the advisability or
otherwise of carrying out an upgrade.

Updates can be downloaded from the website at

www.evolis.com

:

Select your printer model, then click on the

Print drivers and Firmware

link.

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For more details about the procedure, please see the Installing the print driver section.

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Summary of Contents for TattooRW

Page 1: ...USER GUIDE Evolis Card Printer 2009 All rights reserved July 2009 Ref KU11E B0 ...

Page 2: ...ng to their respective holders Warranty Refer to the warranty notice supplied with your printer for warranty terms and conditions and limitations Environmental information recycling of end of life products The manufacture of the equipment that you have purchased required the extraction and use of natural resources It may contain materials that are hazardous to health and the environment To prevent...

Page 3: ...he purpose of this user guide is to guide you step by step through your printer and how it works Take some time to read it in order to better understand your printer and its features and to save time during installation and use emailing us at info evolis com Contents The bookmarks found top left of your screen can be used to navigate between the various sections in this user guide Icons The follow...

Page 4: ...er is returned without its original packaging and components are damaged in transit these components will no longer be covered by the warranty You will be charged for new packaging for shipping the printer back to you Accessories supplied with your printer O Power supply unit VP ELECTRONIQUE or SWITCHBOX Type F10723 A or FDF0503 A O Mains power cable O USB cable O Installation and documentation CD...

Page 5: ...1 2 Description of the printer and its functions 1 4 Control button Card time delay Cleaning No cards Cover open A Cover opening button B Card input feeder C Output hopper D Control panel ...

Page 6: ...1 5 E Thermal print head F Magnetic encoder option G Control button H Cleaning rollers I Power socket J USB socket standard K RJ45 Ethernet socket standard L DB 9 connector option M ...

Page 7: ...icating that the printer is working properly If the control panel does not light then either installation has not been carried out correctly or the printer is not working properly Check the installation Before attempting any maintenance ensure that the power cable is always unplugged For your personal safety ensure that the cable and power supply unit remain easy to access especially in the event ...

Page 8: ...rmal printing process requires the card to be cooled before re printing Should this not occur partial erasing of the previous image is observed A few seconds are typically enough Similarly standard contrast is reached a few seconds after the card has been printed The problem is reduced after a few print runs However it may be impossible to print cards that are too out of shape New cards must be ke...

Page 9: ...e way to load and collect the cards The print driver must be matched your requirements and choices Loading cards into the card feeder Cards are loaded into the feeder as follows Remove the card feeder from the printer as shown Insert the cards in the feeder as indicated with the side to be printed facing down Put the feeder back into the printer pressing until a click is heard 1 8 ...

Page 10: ...ally into the manual card feeder The card will automatically eject after printing Removing printed cards The printer is supplied with an output hopper with a capacity of 15 x 0 76 mm 30 mil cards This hopper receives the cards once printed 1 9 ...

Page 11: ...e use of the detachable output hopper supplied with the printer is recommended Manual collection mode the card needs to be retrieved after printing Adjusting card thickness The printer is equipped with an automatic adjustment system for card thicknesses from 0 50 mm to 0 76 mm 1 10 ...

Page 12: ...ive the expected results Your printer is delivered with a CD containing the print drivers for Windows and Macintosh platforms To install a print driver insert the CD into your computer and select the print driver menu A program will guide you through the entire installation process Do not connect your USB cable to your computer until prompted to do so by the installation program For the connection...

Page 13: ...ist of consumables dealer for any advice and assistance needed before making any changes These print settings are accessible O From the Start button found bottom left on the Windows task bar select Printers and faxes O Select your printer and double click O From the Printer menu select Properties O O Graphics and Tools does not apply to rewriteable printers 2 12 ...

Page 14: ...s for feeding and collecting cards O Card orientation portrait or landscape O Number of copies Tools tab O Setting and testing magnetic encoding options O Test card printing O Cleaning the printer O Dialogue interface with the printer does not apply to rewriteable printers 2 13 ...

Page 15: ...r tab has a Paper Size option select CR80 Card O In the Margins tab set all margins to 0 then in the Orientation section select Landscape O Close the window by clicking OK Your Word window should now look like this You are ready to customise your card by adding the various items that go to make up a card O Logo and Illustration O O Fixed and variable text O Bar code etc Once ready click on File an...

Page 16: ...O O By its hostname NETBIOS O By its IP address O The printer s IP address O Subnet mask O Gateway O WINS server GJZ genuine technical knowledge may result in a malfunction of the printer and may even extend to a more widespread failure of all or part of the LAN Contact your System and Network Administrator before connecting to or changing the settings for your local area network GJZ 2 15 ...

Page 17: ...ecautions to insert only clean cards free of dust deposits or foreign bodies into the machine The frequency and quality of cleaning are decisive factors enabling users to extend the print head s useful life and to ensure excellent print quality Particular care must therefore be taken with cleaning Users must comply with the servicing and maintenance instructions as fully described in this section ...

Page 18: ...ed will be automatically voided owing to a failure to comply with your contractual maintenance obligations So for example for a Tattoo2 printer if you insert 50 cards after the cleaning warning is triggered you have only 50 more cards before cleaning the printer and keeping your warranty valid for rewriteable printers please refer to the table on page 17 Printer Cleaning required after warning lig...

Page 19: ...cleans the feed rollers the cleaning rollers and the print head Remove the card feeder from the printer Remove any cards found in the feeder Insert the cleaning card into the feeder Put the feeder back into the printer then press on the upper section of the feeder until it clicks 3 18 ...

Page 20: ... the printer cover Hold down the control button on the control panel for one second Cleaning starts The used cleaning card is ejected into the output hopper Wait for 2 minutes after cleaning before using your printer 3 19 ...

Page 21: ...ve s any dust or particles from the cards before printing Recommended cleaning cycle whenever the ribbon is changed Servicing accessory cleaning wipe Follow the procedure below Open the cover Remove the cleaning roller Rub the wipe gently over the surface of the roller When it has dried replace the cleaning roller in the printer 3 20 for rewriteable printers please refer to the table on page 17 ...

Page 22: ...e the cover Remove the card feeder from the printer Clean the roller with the wipe Press the card feeder back into the printer until it clicks Wait for 2 minutes after cleaning before using your printer 3 21 ...

Page 23: ...b surplus ink on the print head we recommend that you regularly clean the print head whenever the ribbon is changed using the cotton buds supplied by Evolis You must also protect the print head and its components from any discharge of static electricity Unplug the printer from its power supply before cleaning the print head Follow the cleaning cycles scrupulously Avoid any contact between the prin...

Page 24: ...nd press the middle of the tube until the end of the cotton bud is impregnated with alcohol Gently rub the cotton bud from left to right along the print head for a few seconds Close the cover Wait for 2 minutes after cleaning before using your printer 3 23 ...

Page 25: ... diagnosis Although the Evolis printer was designed to work independently keeping user involvement to a minimum it may nonetheless prove useful to gain some familiarity with the main warnings 4 1a CONTROL PANEL WARNINGS See section 1 Description of the printer and its functions for further details about the control panel 4 24 OFF STEADY LIGHT FLASHING O The printer is ready to receive data O The p...

Page 26: ...e are no cards in the card feeder O Incorrect card thickness adjustment O O The cards are stuck together O Check the condition of the cards in the feeder and that the control button for one second Printing restarts O The printer is waiting for a card to be inserted The printer is in manual card feeder mode insert a card into the printer Refer to section 1 Getting started CARD TIME DELAY NO CARDS O...

Page 27: ...fer to Appendix C of this manual for further information Press the control button for one second The printer will restart the magnetic encoding cycle with a new card If the problem persists call your Evolis dealer for assistance CLEANING after 500 cards have been inserted MECHANICAL PROBLEM MAGNETIC ENCODING ERROR O The cooling system has been activated The printer pauses for a few seconds and res...

Page 28: ...ur dealer Printing a test card _ Check that there is a card in the printer Press the control button for three seconds All the warning lights go out Press and hold down the control button again The control button light comes on The test card is printed in a few seconds The printed card is ejected into the output hopper Information about the test card A test card O O O Displays the printer model O D...

Page 29: ...ify the version of the print driver installed as follows From the Start button found bottom left on the Windows task bar select Printers and faxes Select your printer and double click From the Printer menu select Properties Go to the Graphics tab and then click About 4 28 ...

Page 30: ...ter Check that there are cards in the card feeder Check the direction that the rewritable side is facing by referring to the pictogram on the card feeder Check that no cards are jammed Check the cards Check that the cards inserted in the printer are in fact rewritable Print a test card See Printing a test card in this section Check the printer s interface cable Check the connection on the computer...

Page 31: ... Blank card ejected Check the ribbon The print head may be damaged www evolis com 4 30 ...

Page 32: ...se new cards O Cleaning rollers or print head clogged Clean the cleaning rollers and print head Horizontal white lines O Print head dirty or damaged Clean or replace the print head Blurred image O Dirty printer or cleaning rollers O Use of incompatible cards We recommend that you obtain your cards from an Evolis dealer 4 31 ...

Page 33: ... a thermal printing process the card needs time to be left to cool before reprinting If this is not done partial erasing of the previous image is observed A few seconds are typically enough Similarly standard contrast is reached a few seconds after the card has been printed After printing it is recommended to wait a few seconds for the CARD TIME DELAY LED to go out before reprinting z 4 32 ...

Page 34: ...n the computer and the printer Try with another cable of the same type Check that the printer is clean Clean inside the printer the cleaning rollers and print head if necessary Check that the cards are stored somewhere free from dust Check that they are not warped or folded Check that the print head is clean Check the print head If white horizontal lines appear on the cards print head components m...

Page 35: ...r Press the control button to turn the card transport rollers If the card is still stuck inside the printer slide it manually towards Close the printer cover again Press the control button on the control panel for one second To prevent card jams 4 34 O Print jobs are interrupted MECHANICAL PROBLEM ...

Page 36: ...lating on the print head resulting in permanent damage See section 3 Maintenance The cleaning roller is available as a consumable from your Evolis dealer Roller replacement procedure Open the printer cover Locate the cleaning roller and release it from its housing Fit the new roller in the printer ensuring that it is correctly positioned in the housing Close the printer cover 4 35 ...

Page 37: ... Remove the card feeder as shown Remove any cards found Replace the cards in the card input feed Put it back in the printer 4 36 ...

Page 38: ...is has designed a unique device enabling users to undertake such replacement with no tools needed simply by following the instructions very carefully Before doing anything else please contact your Evolis dealer in order to check the advisability of replacing the print head The dealer will supply a new print head if need be equipment is eligible under the scheme if O You use only Evolis consumables...

Page 39: ... defective print head Open the printer cover Locate the print head Press on the metal part found at the bottom as shown on the diagram in order to free the lugs from the holding fork then remove the lugs from their slots Tilt the head carefully and disconnect the connector linked to the cable without using force on the mechanism 4 38 ...

Page 40: ...rds you with the white connector visible Connect the cable into its socket making sure it is the right way round Do not use any force as this part is relatively fragile Turn the head so that the logo is visible be careful the connector can no longer be seen Insert the head vertically between the two guides so that the fork lugs are held within the slot The head is back in position 4 39 ...

Page 41: ...red correctly printer malfunctions may occur and the warranty may be voided Step 4 Cleaning the printer Cleaning is absolutely necessary after changing the print head No print jobs can be run until the cleaning Refer to section 3 Maintenance to carry out cleaning Also service the cleaning roller and then replace the cards and ribbon Once cleaning has been carried out your printer is once again rea...

Page 42: ...link _ If the printer is not showing a READY status this means that the update has not been carried out correctly or possibly that the printer is not working properly Check the connection cables and run a new update The update is complete and your equipment is ready to customise your cards Never interrupt the transfer between computer and printer during the download phase powering off the printer ...

Page 43: ...o guide you on the advisability or otherwise of carrying out an upgrade Updates can be downloaded from the website at www evolis com Select your printer model then click on the Print drivers and Firmware link _ For more details about the procedure please see the Installing the print driver section 4 42 ...

Page 44: ...r When calling an Evolis dealer you do need to be close to your computer and ready to provide the following information Your printer model and serial number A description of the incident that has occurred A description of the steps that you have taken to resolve the problem www evolis com website includes a number of aspects related to day to day use of your printer 4 4b FINDING INFORMATION ON WWW...

Page 45: ...over Encoding options O ISO 7811 HiCo LoCo or JIS2 magnetic strip encoder O ISO14443A B Mifare DesFire USB connection contactless encoder Printing modes O Direct thermal printing and erasing on rewritable material O Maximum print area 48 x 76 mm Erase print speed O 8 seconds manual O 12 seconds card feeder O 3 track magnetic encoding 4 seconds per card Card feeding methods O Manual card insertion ...

Page 46: ...O Arial 100 Arial bold 100 O Barcode code 39 interleaved 2 of 5 Operating systems O Windows XP and Vista 32 64 bits Software supplied O eMedia Card Designer 30 day trial version Interface O USD Ethernet USB cable supplied Printer dimensions O Without output hopper 166 mm H x 290 mm L x 187 mm W O With output hopper 166 mm H x 368 mm L x 187 mm W Printer weight O 2 4 kg Power supply O Power supply ...

Page 47: ...30 C O Humidity from 20 to 65 non condensing O Min max storage temperature 5 70 C O Storage humidity from 20 to 70 non condensing O Operating ventilation air cooled Warranty O Two years printer and print head limited to 15 000 cards inserted1 1 A 46 ...

Page 48: ...Year of manufacture Serge Olivier EN 60950 1 of 2001 EN 55022 Class B of 1998 A1 2000 A2 2003 EN 55024 of 1998 A1 2001 A2 2003 EN 61000 3 2 of 2000 EN 61000 3 3 of 2000 A1 of 2001 EUROPE _ _ _ FCC Federal Communications Commission notice Radio frequency interference in the United States Z Z Additional information G Japanese radio frequency interference VCCI Z B 47 ...

Page 49: ...C STRIP ENCODING strips in a single pass then runs a data check G Z Z however shipped with a default setting of high coercivity HiCo unless otherwise requested when placing the order Location of the magnetic encoder path taken by the cards and after the print head The encoding sequence for a card is always carried out before the printing Use only magnetic strip cards that comply with ISO 7810 and ...

Page 50: ...magnetic strip is facing upwards as shown below Remove the card feeder from the printer as shown Lower the spring system as shown and insert a maximum of 100 x 0 76 mm magnetic cards Put the feeder back into the printer then press on the upper section of the feeder until it clicks C 49 ...

Page 51: ... 7 G Z Z Z Z Z Z Z Z C 50 ...

Page 52: ...p and LRC characters which are automatically handled by the magnetic encoder Track number Separator Density Character set Number of characters Track 1 210 ppp1 Alphanumeric ASCII 20 95 2 793 Track 2 75 ppp1 Numeric ASCII 48 62 2 403 Track 3 210 ppp1 Numeric ASCII 78 62 2 1073 C 51 ...

Page 53: ...SB interface of encoder See your Evolis dealer for further information Location of the antenna or the encoder including an antenna Reading data from or writing data to the card can then start The programming sequence for a smartcard is always carried out before the printing Card positioning On the face of it there are no restrictions on card positioning when programming in contactless mode G In th...

Page 54: ...he computer A sequence of commands must be sent via the printer s interface to insert a card in the printer then position it close to the antenna to establish radio communication between the card and the encoder The command sequence is as follows Sending the SIC sequence O A card is moved from the feeder towards the antenna and is positioned nearby O The chip is programmed via the computer s seria...

Page 55: ...ns Monochromes R3012 KO black and clear overlay 500 cards roll R2211 Black Up to 600 cards roll R2212 Blue Up to 600 cards roll R2213 Red Up to 600 cards roll R2214 Green Up to 600 cards roll R2215 White Up to 500 cards roll R2216 Gold Up to 500 cards roll R2217 Silver Up to 500 cards roll R2011 Black Up to 1000 cards roll R2012 Blue Up to 1000 cards roll R2013 Red Up to 1000 cards roll R2014 Gree...

Page 56: ...013 YMCKO 400 cards roll R3314 YMCKOK 200 cards roll R3411 YMCKO 100 cards roll R3511 YMCKO 500 cards roll R3514 YMCKOK 500 cards roll Special ribbons R2218 Scratch off ink Up to 600 cards roll R2219 BlackWAX Up to 600 cards roll R2018 Scratch off ink Up to 1000 cards roll R2019 BlackWAX Up to 1000 cards roll R4001 Optoseal hologram ribbon 350 cards roll D 55 ...

Page 57: ...Standard 0 76 mm 500 cards box C4002 Blank PVC cards Standard 0 50 mm 500 cards box C4003 Blank PVC cards Standard with HiCo mag strip 0 76 mm 500 cards box C4004 Blank PVC cards Standard with LoCo mag strip 0 76 mm 500 cards box Paper cards C2001 Blank paper cards 0 30 mm 500 cards box RW cards C5101 Blank RW PVC cards in blue 0 76 mm 100 cards box C5103 Blank RW PVC cards in blue with HiCo mag s...

Page 58: ...eaning 5 pre impregnated cards 5 cotton buds 1 box of 40 pre impregnated wipes A5002 PrinterClean cleaning kit for cleaning the card feed rollers 50 isopropyl alcohol impregnated cards delivered in individual sachetsl A5003 HeadClean cleaning kit for cleaning the print head 25 cotton buds with foam ends and reservoir with isopropyl alcohol IPA A5004 DustClean cleaning kit for cleaning roller servi...

Page 59: ...xtra card feeder for 100 cards jungle green S5305OC Manual card feeder ocean blue S5305FR Z S5305JG Manual card feeder jungle green A5310 Carrying case delivered in a cardboard box A5309 Carrying case delivered in a cardboard box A5306 Carrying bag delivered in a cardboard box A5017 1 80m USB cable A5008 Power supply unit A7004 Power supply unit A5009 220V power cable Europe A5010 110V power cable...

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