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  [email protected] 

  1300 859 933 

  www.evoheat.com.au 

 

 

 

 

 

 

Evo Flex Series Manual 

Page 16 

9. Warranty 

 

Refer to the EvoHeat website for warranty details 

 

Australia: 

https://evoheat.com.au/warranty-terms/

 

 

South East Asia: 

http://evoheat.com.sg/warranty/

 

 

1.  Warranty terms are from date of purchase. 

2.  This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental 

damage, improper voltage, vermin infestation, incompetent installation, any fault not attributable to faulty 

manufacture or parts, any modifications which affect the reliability or performance of the unit. 

3.  This warranty does not cover the following: 

a.  Natural Disasters (hail, lightening, flood, fire etc.) 

b.  Rust or damage to paintwork caused by a corrosive atmosphere 

c.  When serviced by an unauthorized person without the permission of Evo Industries 

d.  When a unit is installed by an unqualified person 

e.  Where a unit is incorrectly installed 

f.  When failure occurs due to improper or faulty installation 

g.  Failure due to improper maintenance (refer Operating Instructions) 

h.  ‘No Fault Found’ service calls where the perceived problem is explained within the 

i.  Costs associated with delivery, handling, freighting, or damage to the product in transit. 

 

4.  If warranty service is required, you should: 

a.  contact Evo Industries Australia on 1300 859 933 or via our Contact page on our web site 

b.  provide a copy of your receipt as proof of purchase 

c.  have completed the online 

Warranty Registration Form

 

 

5.  Onsite technical service is available within the normal operating area of your Evo Authorised Service Agents. 

Service outside this area will incur a traveling fee. 

6.  Unless otherwise specified to the purchaser, the benefits conferred by this express warranty and additional to all 

other conditions, warranties, rights and remedies expressed or implied by the Trade Practices Act 1974 and 

similar consumer protection provisions contained in legislation of the States and Territories and all other 

obligations and liabilities on the part of the manufacturer or supplier and nothing contained herein shall restrict or 

modify such rights, remedies, obligations or liabilities. 

 

 
 

EvoHeat highly recommend customers complete their warranty details online to 

ensure efficient warranty claim processing.  

 

To register your warranty, scan our QR Code or head to our website and fill in 

the Warranty Registration Form: 

https://evoheat.com.au/warranty-registration/

 

 

 

 

 

REGISTER YOUR WARRANTY 

Summary of Contents for Evo Flex

Page 1: ......

Page 2: ...h 7 5 2 3 Setting the Target Temperature 7 5 2 4 Fast Heating Mode 8 5 2 5 Setting a Timer 8 5 2 6 Setup Interface 8 5 2 7 Setting the Date Time 8 5 2 8 Fault Interface 8 5 2 9 Colour Display Calibration 8 6 Troubleshooting 9 6 1 Electronic Control Fault Table 9 6 2 Frequency Conversion Board Fault Table 10 6 3 Troubleshooting Table 11 7 Appendix 12 7 1 Parameter List 12 7 2 Install Sketch Map 12 ...

Page 3: ...apacity automatically and control the room temperature accurately TECHNICAL DATA Evo Flex 10 Evo Flex 17 Evo Flex 25 Heating Capacity Range kW 2 5 10 8 5 0 17 3 7 0 25 1 Heating Power Input Range kW 0 8 2 77 1 2 4 55 2 5 6 54 Cooling Capacity Range kW 2 0 10 0 5 0 14 5 7 0 20 0 Cooling Power Input Range kW 1 0 3 4 1 6 5 6 2 5 9 0 Frequency Hz 30 90 30 90 30 90 ErP Level 35 C A A A ErP Level 55 C A...

Page 4: ...eat com au Evo Flex Series Manual Page 3 2 Dimensions Evo Flex A L B W C H D E F G 10 980 465 910 700 445 338 132 Evo Flex A L B W C H D E F G H 17 990 437 1315 650 525 395 330 133 Evo Flex A L B W C H D E F G 25 1175 450 1588 725 400 320 254 ...

Page 5: ...or the rotating fan parts The unit must be handled and lifted with appropriate equipment in correlation with the unit s size and weight Electrical power must be switched off before any work is started on the unit Do not expose the unit to or install near any flammable gases Ensure there is a circuit breaker for this unit Copper and iron can not be used as a fuse The unit is equipped with an over l...

Page 6: ...rried out to ensure that there is no water leaking before the installation can be made The pipe must be tested by pressure separately DO NOT test it together with the unit There must be an expansion tank on the top point of the water loop and the water level inside the tank must be at least 0 5meters higher than the top point of the water loop The flow switch is installed inside of the heat pump c...

Page 7: ...n the controller to see if there is any failure indications The gas gauge can be connected to the check valve to see the high pressure or low pressure of the system during trial running Trial Operation Start the heat pump and check whether the water pump is running if it is running normally there will be 0 2MPa on the water pressure meter When the water pump runs for 1 minute the compressor will s...

Page 8: ...the unit is in defrosting mode When this icon is shown the unit is in hot water mode When this icon is shown the unit is in heating mode 5 2 Operating Functions 5 2 1 Start up Shutdown To turn the unit on or off press ON OFF button The icon will be grey when the unit is off and green when it is on 5 2 2 Mode Switch From the main menu there are five different operating modes that can be chosen from...

Page 9: ...tory interface CURVE View the temperature curves 5 2 7 Setting the Date Time From the Setup interface press CLOCK to enter into the system date time setting menu Use the arrows to adjust the date time as required then press the enter button to save changes Press the return key to return to the previous menu or to cancel any changes 5 2 8 Fault Interface Press the FAULT icon on the main menu to dis...

Page 10: ...ion E04 The compressor is overloaded Check whether the system of the compressor is running normally Communication Fault E08 Communication failure between wire controller and mainboard Check the wire connection between remote wire controller and main board HP Protection E11 The high pressure switch is broken Check the pressure switch and cold circuit LP Protection E12 Low pressure1 protection Check...

Page 11: ...n connection Communication Fault DSP F11 DSP and Inverter board communication failure Check the communication connection Communication Fault Inverter Board F12 Communication failure between inverter board and main board Check the wire connection between remote inverter board and main board IPM Overheat Stop F13 The IPM module has overheated Check and adjust the current measurement Weak Magnetism A...

Page 12: ...ystem Lack of gas Check the gas leakage and recharge freon Block on filter or capillary Replace filter or capillary Lack of water flow Clean the water filter and discharge the air in water loop Compressor do not run Power supply failure Check off the power supply Compressor contactor broken Replace compressor contractor Power cable loose Tighten the power cable Protection on compressor Check the c...

Page 13: ...Cap C If reducing the pressure of water supply unscrew the pressure to adjust the screw B If increasing the pressure of water supply screw down the pressure to adjust the screw B When the system needs to be filled with water at first rest the handle A of filled water Then the handle A can return close when the system is full of water Automatic filled water valve needs periodic cleaning When you mu...

Page 14: ... Nameplate maximum current Phase line Single Phase Phase Line Three Phase Earth line MCB Creepage Protector Signal Line No more than 10A 2 x 1 5mm2 3 x 1 5mm2 1 5mm2 20A 30mA less than 0 1 sec n x 0 5mm2 10 16A 2 x 2 5mm2 3 x 2 5mm2 2 5mm2 32A 16 25A 2 x 4mm2 3 x 4mm2 4mm2 40A 25 32A 2 x 6mm2 3 x 6mm2 6mm2 40A 32 40A 2 x 10mm2 3 x 10mm2 10mm2 63A 40 63A 2 x 16mm2 3 x 16mm2 16mm2 80A 63 75A 2 x 25m...

Page 15: ...AI02 Water output temperature input 19 AI03 System exhaust temperature input 20 AI04 Reserved 21 AI05 System suction temperature input 22 AI06 System coil temperature input 23 AI07 Ambient temperature input 24 AI08 Water tank temperature input 25 AI09 AI20 Reserved 26 AI21 Suction pressure input 27 AI22 Exhaust pressure input 28 DI01 System high pressure input 29 DI02 System low pressure input 30 ...

Page 16: ... should be dry clean and well ventilated Make sure there is nothing blocking the airflow of the heater e g Leaf litter Clean the heat exchanger every few months to keep a good heat exchange rate and save energy You should discharge the water at the bottom of the water pump if the unit will not be used for an extended period Discharge all water in the water pump and water system so that freezing of...

Page 17: ...lained within the i Costs associated with delivery handling freighting or damage to the product in transit 4 If warranty service is required you should a contact Evo Industries Australia on 1300 859 933 or via our Contact page on our web site b provide a copy of your receipt as proof of purchase c have completed the online Warranty Registration Form 5 Onsite technical service is available within t...

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