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P a g e
T
ROUBLESHOOTING
/FAQ
The below are some common issues and questions, and their resolutions
Issue: The appliance does not heat up
Resolution:
Check that the appliance is plugged in, that the socket is switched on, and that the device
power button is pushed in. Check that the thermostat is set to at least position 1. Turn fully clockwise to
max to check the thermostat functions. There should be an audible click during the thermostats travel.
Check the socket by plugging in and switching on a difference device (for example a hairdryer, radio or
vacuum cleaner)
Issue: The oven temperature is too Low/High
Resolution:
The oven temperature is indirectly controlled by the setting of the heater. You may need to
adjust the thermostat of the heater to achieve the desired heat in the oven. The appliance can take some
time to reach a steady temperature. If the oven temperature was set during this warm-up phase, it may
need to be adjusted when steady conditions are reached.
Issue: The door does not stay still when open
Resolution:
Check the floor level. Open the door so it is at 90 degrees to the front of the appliance. If the
door tends to swing shut, the left-hand side of the appliance is lower than the right, and vice versa should
the door tend to swing further open. The door will also tend to swing shut should the rear of the
appliance be lower than the front.
Issue: The thermostat dial is loose/has come off
Resolution:
The thermostat dial is held onto a spindle with a grubscrew. This grubscrew has come loose
and requires tightening with an appropriately sized Allen key. If the thermostat dial has come off
completely, simply slide it back onto the spindle, with the grubscrew oriented such that it will screw down
onto the flat part on the spindle. Turn the grubscrew clockwise with the allen key to tighten.
