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For Professional Technical Support call 1-844-241-5521
Troubleshooting
Problem
Possible Cause
Corrective Action
Motor runs but no water is
discharged
Pump is air-locked
If pump is equipped with an anti-airlock hole, be sure it is clear
of debris.
Lay pump down on its side and stand it upright while in the
water to allow air to escape from and water into the impeller
area.
Be sure pump is actually running,
not just humming
See section below called “Motor hums-pump not running”
Discharge hose or pipe is blocked
or too restrictive
Check hose/pipe for blockages. Check manual for maximum
lengths of pipe/hose that pump can handle. Do not use a
hose/pipe that is narrower than the discharge of the pump itself.
Discharge hose/pipe goes up too
high
Every pump has a maximum “head” capability, which is the
highest it can lift water. Do not route discharge hose/pipe higher
than the rating on Pg. 2.
Impeller or other internal parts are
worn, damaged, or clogged
Inspect the impeller and volute for wear or breakage. Repair or
rebuild as needed. Check for clogs in the impeller screen and in
the outlet riser (part that extends from volute to outlet).
Check valve (if installed) is
installed backwards
Check body of check valve for an arrow indicating flow direction,
or markings of “in” and “out” or similar. Install in proper
direction to allow water flow.
Motor just hums – pump not
running
Impeller is stuck or jammed with
debris
Inspect the impeller area for any debris that may have
entered. Remove as needed.
Make sure impeller rotates freely.
Motor is locked up
Check cooling shroud and/or vents in motor case for foreign
objects or for shifting in the case. Remove objects and/or
straighten the motor shroud.
Motor has failed
If all items above check out OK, the motor has failed. Replace
pump.
Motor does not run or make
any noise at all
Pump is not getting any power
Check outlet where pump is plugged in. Make sure it has
power. If no power check your home’s fuse or circuit breaker
panel and repair as needed.
Pump is not plugged in properly. Ensure pump’s plug is making
good contact in outlet.
Water sensing probes not
submerged in at least 1-1/4 in. of
water.
Ensure pump is sitting flat in the water. Pump will not begin
operating until the water sensing probes are submerged in at
least 1-1/4 in. of water.
Water sensing probes are damaged
or covered with debris.
Remove sensor protector screen. Flush the sensor housing with
fresh water and ensure the probes are clean.
Pump has overheated from
continuous use
Most Everbilt utility pumps are not designed to run for extended
periods of time. The pump has turned off to protect itself and
user. Allow pump to cool before next use.
Internal connection or motor has
failed
If all items above check out OK, the motor has failed. Replace
pump.
The liquid temperatures below 30
degrees F or above 77 degrees F.
Do not operate pump in temperatures as indicated.
Summary of Contents for 1000026578
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