BD500 Broadcast Profanity Delay
Appendix H Warranty
Page 47
©Eventide Inc. 1995-1999
doc release 10
Appendix H Warranty Information
Limited Warranty
and other legal stuff, terms and conditions
The BD500 is built to exacting quality standards, and should give years of trouble-free service.
If you are experiencing problems which are not cleared up (or explained as normal) in this manual, your recourse is
this warranty.
What the warranty does and does not cover
The BD500 has a one year warranty against defects in material and workmanship. During this period we will repair
or replace (at our option) the unit.
This means that if the unit fails under normal operation, because of parts that become defective, or because of defects
in construction that later become apparent (such as bad solder joints, printed circuit board traces, etc.), we will repair
the unit at no charge for parts and labor. We also assume a limited responsibility for shipping charges, as detailed
below.
The warranty does not cover damage or defects due to accident or abuse. The BD500 is a complex piece of equipment
that does not react well to being dropped, bounced, crushed, soaked or exposed to excessively high voltages. If the unit
becomes defective for these or similar causes, and the unit is deemed to be economically repairable, we will repair it
and charge our normal rates.
It does not cover shipping damage, either to or from Eventide. If you receive a new unit from us in damaged condition,
notify us and the carrier; we will arrange to file an insurance claim and either repair or exchange the unit.
If you receive a new unit from a dealer in damaged condition, notify them and the carrier.
If we received the unit from you with apparent shipping damage, we will notify you and the carrier. In this case, you
must arrange to collect on any insurance. We will await your instructions on how to proceed with the unit, but will charge
for all repairs on damaged units.
Who is covered under the warranty
The warranty applies to the original purchaser from an Authorized Eventide Dealer, providing that the dealer sold a
new unit. Demo units are also covered under warranty under slightly different circumstances (see below), and units
that are used, or have been used as part of a rental program, are not covered under any circumstances.
It is your responsibility to prove or to be able to prove that you have purchased the unit under circumstances that ef-
fect the warranty. A copy of your purchase invoice is normally necessary and sufficient for this.
If you have any questions about who is an Authorized Eventide Dealer, call us.
Units with the serial number plate defaced or removed will not be serviced.
When the warranty becomes effective
The one-year warranty period begins on the day the unit is purchased from an authorized dealer, or, if the unit is drop-
shipped from Eventide, on the day shipped, plus a reasonable allowance for shipping delays. This applies whether or
not you return your warranty form.
When we receive a unit, this is how we determine whether it is under warranty:
1.
If the unit was shipped within the past calendar year, we assume that it is, unless there is evidence to the con-
trary, such as its having been sold used, rented, etc.
2.
If the unit was shipped (from our factory) longer than a calendar year ago, we assume it isn't under warranty un-
less:
A:
There is a warranty form on file showing that it has been purchased within the past year under appropriate
conditions.
B:
You send a copy of your purchase invoice indicating warranty status along with the unit.
3.
If the unit was used as a demo, the warranty runs from the date that it was received by the dealer. The original
purchaser gets the unexpired portion of that warranty.
When you send a unit for repair, you should indicate whether or not you believe it to be under warranty. If you do not
say so, and we charge you for the repair, we will not refund unless the charge was caused by an error on our part. If you
believe the unit to be under warranty and you do say so, but we disagree, you will not incur any charges until the dis-
pute is resolved.
Reading the above, you can see that it is to your advantage to send in the warranty form when you purchase the unit.
Also, if we know who you are, we can send you updates, notifications, and advise you of new products. It will also en-
able you to receive pre-shipment of parts discussed below.
