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1.1 Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if
goods fail to be of acceptable quality and the failure does not amount to a
major failure.
1.2 In addition to the guarantees that cannot be excluded under the
Australian Consumer Law described in clause 1.1 and any other guarantee or
warranty implied by law, when you purchase one of our products, you will
also have the peace of mind in knowing that your product is covered by CNP
Brands Standard Warranty. The Standard Warranty is provided by C.O. White
Pty Ltd trading as CNP Brands (ABN 97 004 169 233) (“CNP Brands”). The
terms and conditions of the Standard Warranty are further described below.
1.3 Subject to clause 1.1 and the terms below, CNP Brands warrants that this
CNP Brand product, purchased by you in Australia or New Zealand:
a) is free from defects in workmanship and material, when the product is
used for normal consumer use for a period of 1 Year from the date of
purchase as evidenced by your proof of purchase (“Warranty Term”); and
b) will, when the product is used for normal consumer use, comply with the
manufacturer’s specifications during the Warranty Term.
1.4 CNP Brands agrees to repair or replace at CNP Brands cost, the product,
and any accessory supplied with the product, which is proven upon inspec-
tion by CNP Brands or a CNP Brands Authorised Service Agent not to comply
with either warranty contained in clause 1.3. Any decision to repair or replace
a product is to be made by CNP in its absolute discretion. The extent of any
repair will be to rectify any defect in workmanship and materials or to ensure
that the product complies with the manufacturer’s specifications.
1.5 To make a claim under this Standard Warranty you will need to:
a) Return the product within the Warranty Term to the place of purchase
together with your proof of purchase, where the retailer will provide you
with assistance to make your claim; or
b) Contact CNP Brands Customer Care Centre on toll free 1300 667 137
during the Warranty Term to register your claim and provide the details to
enable CNP Brands to assess the claim.
CNP Brands Warranty Information