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24

9. Troubleshooting

Problem

Possible cause

Solution

Charging 

station

does not react

No power to charging 

station

• 

Check that the residual-current  

device and circuit breaker on 

the service panel are on (check 

by user).

• 

Check that the supply cable 

entering the charging station 

is live. The LED ring should 

be on.

• 

Turn the charging station off. 

Turn it on again after  

20 seconds by flipping the 

 

circuit breaker or main switch 

to Elvi.

Residual-current 

device prevents 

charging. 

LED ring flashes 

red 10x.

• 

Grounding error in the 

charging station

• 

Special ground  

resistance needed for 

the vehicle

• 

Fault in the vehicle 

or defective charging 

cable

Contact your service technician for 

inspection and solution. 

There are no user-serviceable parts.

LED ring  

lights up red 

constantly

Grounding fault

Check whether your electrical 

installation is properly grounded. 

Contact your service technician in 

case of doubt and for solving the 

local grounding situation.

See next page for more troubleshooting instructions.

EN

Summary of Contents for Elvi

Page 1: ...1 Installation manual Elvi ...

Page 2: ...2 I m home Let s get started ...

Page 3: ...3 Installation manual Elvi ...

Page 4: ...tures 6 1 Unpack Elvi 8 2 Install wall dock 10 3 Install charging cable 16 4 Activate Elvi 17 5 Install station 18 6 Install cable dock 19 7 Change charging cable 21 8 Charge with Elvi 23 9 Troubleshooting 24 10 Warranty 26 11 Declaration of conformity 27 EN ...

Page 5: ...must incorporate an adequate residual current device RCD The MCB must be in line with the capacity of the charging cable 3 7 7 4 11 22 kW In case the amperage rating of the charging cable is different than the amperage rating of the MCB the installer user must change the station settings in the mobile app and or web platform for station management as provided by the operator or service provider fo...

Page 6: ... reads the data from your card to start or stop a charging session Operating system Elvi is connected via a built in dual band Wi Fi connection or via an option al UMTS modem Start and stop your charging session with your charge card key fob or remotely via the app 1 1 2 2 3 3 4 4 5 5 Housing Elvi consists of a wall dock a charging station and a charging cable Elvi is designed with rugged high imp...

Page 7: ...arately Wall dock Station Keys Charging cable Cable dock Wall base Cable dock Plug holder for Type 2 Charging plug Cable dock Plug holder for Type 1 Charging plug Cable dock Front cover Charging plug Type 2 in example Dimensions in mm 161 184 328 94 122 197 EN ...

Page 8: ...or removing the charging station C from its wall dock D in case of maintenance or to change the charging cable Note After installation hand over the folder to the user as it also contains the charge card E the key fob F and station ID security code G 1 4 Take out the charging station together with its cardboard buffer from its box 1 5 Take out the wall dock from its box Skip this step if the wall ...

Page 9: ...9 1 Unpack Elvi Wall dock already installed Go to next page Go to page 13 YES NO EN ...

Page 10: ...gs in the mobile app and or web platform for station management as provided by the operator or service provider for this product Be aware that local regulations may be applicable and may vary depending on your region country of residence The installing party must always ensure that the station is installed according to the local regulations The installation settings of your service panel must alwa...

Page 11: ...of the charging station considering MCB manufacturer specifications RCD 40 A 30 mA AC type A Note for the installer In case of a TT or IT electric grid with 230 V from line to line Elvi must be installed with 1 phase by connecting the clamps on L1 and N Service wiring Option1 400 V 3 phase with neutral For 3 phase use of a Wye connected secondary all three phases L1 L2 and L3 and neutral must be c...

Page 12: ...m a single phase L1 Do not connect the remaining phases L2 and L3 Option 3 230 V 1 phase without neutral In this configuration without a neutral and 230 V from line to line connect any two lines L1 L2 or L3 to the L1 and neutral positions on the terminal block of the charging station Note In case you are not sure about the available connection type at the service panel consult a qualified electric...

Page 13: ...g template onto the wall and use a level device e g bubble level to align the template Mark the 4 mounting points on the wall and remove the template 2 4 Drill holes with a drill round of 8 mm Use the provided 8x65 mm plugs 2 5 Remove the transparent cover from the wall dock by undoing the 4 corner screws 3x Torx T20 using the supplied T20 bit and 1x slotted using a regular flat head screwdriver 2...

Page 14: ...er seal must be 180 mm Strip the power line over a length of 130 mm In case of stranded flexible wiring use wire end sleeves with a ferrule length of 12 15 mm and apply a square crimp for optimal fit into the connection terminals 2 9 Assemble the strain relief Depending on the feed wire s thickness use either the small or large diameter on the strain relief Simply flip the symmetrical parts to obt...

Page 15: ...nd the Torx T20 head to mount the strain relief on the feed wire Do not overtighten PE N L1 L2 L3 2 11 Connect the wires in their designated terminals Mount the transparent cover Make sure no wiring is protruding from under the transparent cover Make sure that the rubber seal gasket around the connectors is in place before assembling the transparent cover Tighten the bolts with the T20 bit Do not ...

Page 16: ...class is met Place the charging station on its side and then plug the charging cable into the station Tools you need to install the charging cable 3 3 Make sure you press the charging cable until it is firmly secured 3 4 Turn the station around and put the front face of the station on a soft surface Place the bolt and firmly tighten the bolt with the T30 bit Reconfirm that the cable bolt is tighte...

Page 17: ...e charging station operates with a Wi Fi or cellular connection Elvi will always search for Wi Fi but it will choose the cellular connection when Wi Fi is not found 4 4 Activate your charge card in the mobile app for station management If you have a key fob this needs to be registered separately from your charge card in the app Your charge card and key fob have separate ID numbers Your charge card...

Page 18: ...ch on automatically This is indicated by a flashing red LED ring Note If the LED ring does not show any color it may be due to improper installation of the charging cable In this case check repeat steps 3 3 and 3 4 Note Please be aware that soon after its registration and activation Elvi might start a software update automatically Do not switch Elvi off If the LED ring will not turn green after 20...

Page 19: ... on the wall as illustrated it should be to the side of your station and at a comfortable height within at least 1 meter from the ground Use the cable dock s wall base as a drilling template to mark the 3 holes to be drilled Make sure it is level 6 3 Drill holes with drill round 8 mm Use the supplied plugs 8 x 65 mm Tools you need to install the cable dock 8 mm drill bit drill pencil 3x screw 5 x ...

Page 20: ...ength Do not overtighten 6 5 The Elvi cable dock is supplied with two plug holder options one for Type 1 and one for Type 2 charging plugs Choose the plug holder that corresponds to your charging cable and insert it into the cable dock Fasten the bolt with the T30 bit Do not overtighten Success You re all set EN ...

Page 21: ...rom the wall dock Pull the charging station away from the wall dock in a straight line Important Do not twist or skew the charging station as that might damage the station s snap fits and or connectors Be aware that the charging station is still fixed on the connector socket of the wall dock and it requires some force to pull it off Take out the keys from Elvi wall dock 7 2 Turn the charging stati...

Page 22: ...7 Align the station to the wall dock and the connectors and press until you hear a clicking sound Keep a straight line while mounting the station To ensure that the connection is fully secured press firmly on all four corners and check that there is no air gap between the wall dock and the station 7 8 When upgrading your charging cable to a version that is suitable for higher power application mak...

Page 23: ... Elvi LED ring turns green when it stops charging 3 Unplug the Elvi charging cable from your car and place it back into Elvi s cable holder Alternatively you can unplug your charging cable from your car directly and end your session What you see What it means What to do LED ring off or green Elvi is ready for use Plug Elvi charging cable into the car LED ring green flashing Your charge card is bei...

Page 24: ... breaker or main switch to Elvi Residual current device prevents charging LED ring flashes red 10x Grounding error in the charging station Special ground resistance needed for the vehicle Fault in the vehicle or defective charging cable Contact your service technician for inspection and solution There are no user serviceable parts LED ring lights up red constantly Grounding fault Check whether you...

Page 25: ... the mobile app for station management Check that the charge card is reg istered correctly check by user Check the settings of your charging station in the mobile app and or web platform for station managementas provid ed by the operator or service pro vider for this product For further details contact your operator or service provider Check that there is proper Wi Fi reception where Elvi is insta...

Page 26: ...out in clause 6 2 b The Error arises because Customer failed to follow EVBox s oral or written instructions as to the storage installation commissioning use or maintenance of the Products or if there are none good trade practice such as but not limited to use of the Products with parts accessories or software not provided or approved by EVBox c The Error arises as a result of EVBox following any c...

Page 27: ...alled maintained and used in the applications for which they were designed in accordance with professional practices relevant installation standards and manufacturer s instructions for use and installation are CE certified and comply with the essential requirements of EMC Directive 2014 30 EU Low Voltage Directive 2014 35 EU and RED Directive 2014 53 EU in accordance with the following standards E...

Page 28: ...ification EVBox explicitly rejects any liability for any direct or indirect damage in the broadest sense arising from or related to the use and or interpretation of this document EVBIM_072019 EVBox Manufacturing B V EVBox strives to manufacture products of the highest quality EVBox products are fully CE certified and compliant with the essential requirements of EMC Directive 2014 30 EU and Low Vol...

Page 29: ...31 I m all set Let s charge ...

Page 30: ...32 EVBIM_072019 EVBox Manufacturing B V ...

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