Euterpe Synthesizer Laboratories Vertice, User Manual

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SERVICE AND SUPPORT information [ 61 ]
SERVICE AND SUPPORT information
warranty
Your warranty covers a two years lapse of time. In this period all the eventually present manufacture defects
should shown themselves. We take care of testing your gears for days before shipping and, since probably you
have bought your unit directly from us, we list also your purchase date, which coincides with the shipping date.
Generally our repairing method consist of:
• Being contacted by the costumer which shows us the problem.
Contact us at euterpesynth@gmail.com or via our online form at euterpesynth.com/contact-us/
• Try to solve the defect
without
return to us your product.
You have to explain us the detailed failure and try, with our help, to solve it. Most of the problem are often
minor exceptions, like a slightly wrong cable connection, that causes some strange behaviors. In those
cases we think returning the unit to the mother-house is an excessive procedure, wasting time and money
for everyone, and in some very unlucky cases it may be a factor of further damages due to lack of care of the
postal workers. Our machines are true heavy handicraft pieces. Due to these reasons also a short shipping
travel can be very stressful than take a world tour for an iPhone® stock.
So we can try to solve it “online”.
This is true even after the two years warranty period is elapsed. Every time, with or without the warranty
expired, you can rely on our customer service for free as long as you remain in the online-mode or, obviously,
in a active warranty situation
• After this investigations, if the problem is a solder defect or a component failure we need to take direct care
of the unit. So we will give you all the necessary informations to return it to our laboratory.
Programmed Obsolescence
If you notice a problem and have the skills and material possibilities to solve it by your own, eventually after a brief
communication, it’s a great success for us: it means we have done a good job in the circuital design process. In
this era of low-fi, programmed obsolescence technology, when something, even small, goes wrong and you are forced to
throw the whole machine away and buy another new one, we think large, old design can be evaluated as an advantage.
How much time an old FourVoices, Model D, Arp2600 will last in the future?
And how much of them will survive to us? Maybe more than our Yamaha super-delicate digital piano, our Samsung “smart”
or (absolutely sure) the super-AmoLED-equipped-damn-washing-machine, we think.
With the Euterpe Synthesizers Project we try to made impacting, characterful and in-some-way-different machines, but
also we try to make reliable and long-lasting technology. Like an old synth which is not good if something blow away, but
it’s also not a tragedy.
Ok, an electrolytic has failed.
Ok, let me see if someone I know have this thing around somewhere.
Ok, it needs a 33µF and my Diy friend have only some 47µF. Ask to us, and maybe the answer is “ Try to put them, it’s not
a problem... ” There are certain zones of the circuitry where changing some specified value is not a cause of trouble at all.
So if you are an electronic engineer or a diy enthusiast don’t hesitate to tell us, we are happy and proud to help you.
Commonly it’s a very high satisfactory moment when a broken unit come to life again.
VERTICE when not bough from us
Simply write an email to euterpesynth@gmail.com giving:
• your purchase date
• the shop name
• your name and address
• serial number
• name of the machine
We will update our list starting your countdown from the purchase date.