Eurotech DynaGATE 10-06, User Manual

Page: 13 / 72

DynaGATE 10-06 User manual Rev. 0-8 3 How to receive technical assistance
3 H
OW TO RECEIVE TECHNICAL ASSISTANCE
3.1 How to ask for technical support
To ask for technical support, complete the following steps
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit a support request
3. Wait for the reply from the Support Team with the information you required
3.2 How to send a product for repair
Any product returned to Eurotech, that is found to be damaged due to inadequate packaging, will
not be covered by the warranty.
To send a product for repair, complete the following steps:
1. Go to the Eurotech Global Support Centre: https://support.eurotech.com/
2. Submit an RMA request
3. Wait for the reply from the RMA Department. It will contain:
l
The RMA number
l
The shipping information
4. Pack the product adequately using anti-static material and place it in a sturdy box with enough
packing material to protect it from shocks and vibrations
5. Ship the product to Eurotech following the information received from the RMA Department.
13 / 72