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e) the breakdown occurs after the expiry of the express warranty period set out in
section 1 or
f) the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New
Zealand Consumer Law. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer
care line or via email. Contact details for Glen Dimplex Australia and New Zealand can be
found at the end of this document.
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you
first become aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take
the form of a store receipt, new home handover form or other payment receipt
documentation; and
d) If required by us, provide us (or any person nominated by us) with access to the
premises at which the product is located at times nominated by us (so that we can
inspect the product).
5. Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section
2 apply, we will, at our election, either repair the product or replace the product with a
product of identical specification (or where the product is superseded or no longer in stock,
with a product of as close a specification as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather
than being repaired. Refurbished parts may be used to repair the goods.
Products are designed and supplied for normal domestic use. We will not be liable to you
under this warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd
Glen Dimplex New Zealand Ltd
www.glendimplex.com.au www.glendimplex.co.nz
Australia
New Zealand
Ph: 1300 556 816
Ph: 09 274 8265
