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Clean the Sensors and Charging Pins
To maintain the best performance, clean the drop sensors and charging pins regularly.
• Dust off the drop sensors and charging contact pins using a cloth or cleaning brush.
Clean the Swivel Wheel
Hair or dust particles can easily get entangled in the swivel wheel. Be sure to clean the
swivel wheel periodically and as needed.
Wheel
Axle
Pull out the swivel wheel.
Clean any hair or debris wrapped around the wheel or entangled inside the wheel
cavity.
Reinstall the wheel and push in until it clicks into place.
- You can clean the swivel wheel with water.
- Use the swivel wheel only when it is completely dry.
Troubleshooting
Frequently asked questions
Problems
Solutions
RoboVac cannot be
activated.
• Make sure the main power switch is in the ON position.
• Make sure the battery is fully charged.
• Replace the batteries (2 AAA) in the remote control.
• Make sure the remote control is within range (16 ft/5 m) of
RoboVac.
• If you still have trouble, turn off the main power switch and
then turn it back on.
The remote control
does not work.
• Replace the batteries in the remote control.
• Make sure RoboVac is turned on and fully charged.
RoboVac stops
working suddenly.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main power switch, wait
for 2 seconds, and then turn it back on.
You cannot schedule
cleanings.
• Make sure the main power switch on the bottom of RoboVac
is turned on.
• Make sure the time, time of day (AM/PM), and the scheduled
time have been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
Suction power is
weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the filters with a vacuum cleaner or a cleaning brush.
• Check if the filters are wet due to water or other liquid on the
floor. Air-dry the filters completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Charging Base lights up. If
not, contact the eufy service center to repair or replace the
Charging Base.
• Dust off the charging contact pins with a dry cloth.
• Check if you can hear a beep when RoboVac is docked onto
the Charging Base. If not, contact the eufy service center to
repair or replace the Charging Base.
RoboVac cannot
return to the
Charging Base.
• Remove objects within 3 ft/1 m to the left and right side and
within 6 ft/2 m of the front of the Charging Base.
• When RoboVac is in the vicinity of the Charging Base, it will
return more quickly. However, if the Charging Base is located
far away, RoboVac will need more time to return. Please be
patient as it works its way back.
• Clean the charging contact pins.
