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Problems
Solutions
RoboVac's cleaning time
becomes shorter.
• Make sure RoboVac is fully charged (indicated by a
solid blue LED light) before cleaning.
• Check if RoboVac has alerted you with any voice
prompts or LED indicators. Refer to the “Voice Alert”
section in this manual.
• If your cleaning time is much less than the time
mentioned above, contact eufy customer service for
help.
RoboVac cannot connect to
a Wi-Fi network.
• Make sure you entered the Wi-Fi password correctly.
• Make sure your RoboVac, router, and mobile phone
are close enough to ensure a strong signal strength.
• Make sure your Wi-Fi router supports a 2.4GHz and
802.11b/g/n band; a 5GHz band is not supported.
You cannot control
RoboVac with Amazon
Alexa..
• Check if there are any Internet connection problems.
• Check whether you have installed the Amazon Alexa
app onto your smart device and enabled “EufyHome
- RoboVac” Skill in the Amazon Alexa app. For
details, refer to the “Smart Integrations” page in the
EufyHome App.
• Make sure you have an EufyHome account and have
connected to RoboVac.
• Make sure you are using correct Alexa voice-
commands.
You cannot control
RoboVac with the Google
Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app
onto your smart device and initiated the “EufyHome”
action in the Google Home app. For details, refer to
the “Smart Integrations” page in the EufyHome App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after
voice pack updates. Please follow the voice prompts you have heard to find the cause
and solution below.
Voice Prompt
Cause and Solution
Error 1: Front bumper
stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust, or move the device to a new position and try again.
Error 2: Wheel stuck
Wheel may be stuck or trapped. Clear any obstacles in the
surrounding area and check the wheel for any trapped dust.
Move the device to a new position and try again.
Error 3: Side brush
stuck
Side brush may be stuck. Clean it and try again.
Error 4: Rolling brush
stuck. Remove and
clean the rolling brush.
Remove the rolling brush, roller joint, roller brush cover, and
suction inlet to clean it. Once cleaned, place the items back
into the device and try again.
Error 5: Device stuck
or trapped
Device is trapped. Clear any obstacles in the surrounding
area and try again.
Error 6: Device trapped
Device may be suspended in the air. Move it to a new
position close to the original position and try again. If the
device is still unable to start, clean the drop sensors and try
again.
Error 8: Low battery.
Shutting down.
Low battery. System will shut down. Charge the device and
try again.
