etherFAX A2E User Manual Download Page 6

etherFAX A2E User Guide | 6

 

© 2015 etherFAX LLC.

 

Device Registration & Initial Setup 

 

 

When shipped from etherFAX the device will be provisioned to your etherFAX account. Before 
connecting the device to a power source and network you will want to ensure that it has been assigned 
correctly to your etherFAX account and the desired DID’s or TFN’s (Toll-Free Numbers) have been 
provisioned to the etherFAX A2E.  

 

Using the supplied cabling connect the RJ-11 telephone cable to the RJ-11 port on the back of the 
etherFAX A2E and the other end into the 

Line 

port on the analog fax device you wish to use. Connect 

the supplied Ethernet cabling to the RJ-45 port on the back of the etherFAX A2E and the other end into 
an active network jack. When ready to power on the device use the supplied power adapter to attach to 
the power port on the etherFAX A2E and plug into an available power outlet. 

The etherFAX A2E is configured for DHCP. If your network supports DHCP the device will be assigned a 
local IP address which will appear in the etherFAX Client Portal. To access this navigate to 

https://clients.connect.etherfax.net

 in an internet browser. Provide your client portal login credentials 

to sign in. Once logged in select 

A2E Devices

 from the navigation menu on the left side of the screen. 

From the Device Management page you will be able to determine if your device has received an IP 
address from the DHCP server in your local network. Further configuration of the device from the 
etherFAX Client Portal is discussed later in this guide. 

If your network does not support DHCP or the etherFAX A2E is not able to obtain an IP address through 
DHCP the device will timeout after two minutes and revert to a local IP of 192.168.2.1. The device can 
then be accessed through a direct network connection with a computer. The computer connected 
directly with the device will need to have its IP parameters set manually to the following settings: 

 

Local IP Address: 

192.168.2.10

 

 

Subnet: 

255.255.255.0

 

 

Gateway: 

192.168.2.1

 

Summary of Contents for A2E

Page 1: ...Guide Version 1 0 1 2015 05 29 etherFAX A2E User Guide 877 384 9866 etherFAX net support etherFAX net 15 North Main Street Marlboro NJ 07746...

Page 2: ...gement via Local Device Web Portal 9 System Settings 10 Advanced Configuration 11 Network Settings 12 Device Information 13 Service Information 14 Service Logging 14 Service Control 14 System Tools 15...

Page 3: ...etherFAX A2E User Guide 3 2015 etherFAX LLC This page intentionally left blank...

Page 4: ...rs a simple plug and play device that allows any traditional fax machine to be extended to the etherFAX network The etherFAX A2E manufactured by MultiTech connects existing analog fax machines to the...

Page 5: ...etherFAX A2E User Guide 5 2015 etherFAX LLC Device Status Lights Connected to etherFAX Polling Communication with etherFAX Receive Activity Send Activity Device Initialization Power...

Page 6: ...configured for DHCP If your network supports DHCP the device will be assigned a local IP address which will appear in the etherFAX Client Portal To access this navigate to https clients connect ether...

Page 7: ...ble through an internet browser by navigating to http 192 168 2 1 Login using the default credentials Username admin Password password To configure the device s network settings manually select Settin...

Page 8: ...ns can be configured via the etherFAX Client Portal Configuration steps are covered in the Device Configuration section of this guide Note It is important to ensure that transmission reports are disab...

Page 9: ...al at https clients connect etherfax net Multi device configuration is also available from the etherFAX Client Portal allowing some settings to be applied to multiple devices at one time Management vi...

Page 10: ...the account number User etherFAX user account the device is configured to use In most cases this will be left blank since the device securely communicates and registers via an authentication token th...

Page 11: ...erFAX A2E to use when sending a fax Note Caller ID should be configured as a valid 10 digit toll number Failure to do so will result in higher transmission failure rates Poll Interval Integer value in...

Page 12: ...ration Automatic DHCP Enable or Disable use of DHCP The following options are available if DHCP is disabled Network Address Local IP address of etherFAX A2E device Network Mask Subnet mask of network...

Page 13: ...etherFAX A2E User Guide 13 2015 etherFAX LLC Device Information The device information section provides the device serial number as well as its registration status on the etherFAX network...

Page 14: ...shed by selecting Update When submitting a support ticket please include the contents of the current log window along with your issue description Service Control The etherFAX A2E device service can be...

Page 15: ...ting tables interface statistics masquerade connections and multicast memberships nslookup Query internet name servers interactively for information By default nslookup will translate a domain name to...

Page 16: ...l download and install the latest firmware The device will automatically reboot once complete 3 Once the device has rebooted you will need to refresh your internet browser and sign in to the device 4...

Page 17: ...company name or fax number Delivery Report Set delivery report to print out on errors only always or never Enabled Enable devices Send Enabled Enable devices for send functionality Receive Enabled En...

Page 18: ...mpletely Send Enabled Enable device for send functionality Receive Enabled Enable device for receive functionality Assigning DID s TFN s to a device Any number currently provisioned to your etherFAX a...

Page 19: ...r Guide 19 2015 etherFAX LLC Support For support questions regarding etherFAX implementation with Windows Fax and Scan please contact etherFAX Support 1 877 384 9866 support etherfax net http www ethe...

Page 20: ...etherFAX A2E User Guide 20 2015 etherFAX LLC This page intentionally left blank...

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