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Question:
Why is no data being synchronised between the ESYSTA
®
App and the
ESYSTA
®
Portal?
Answer:
There may be various reasons for this.
1. Data transfer on your smartphone is disabled.
2. You are in an area with inadequate GSM network coverage.
Question:
What should I do if I can't switch on the ESYSTA
®
BT Pen?
Answer:
If you have switched on the ESYSTA
®
BT Pen according to these operating
instructions and there is nothing on the display, please change the batteries. If this
does not help, then you should always keep a replacement injection device to
hand, and also contact Emperra GmbH directly.
Question:
What should I do if parts of the display fail or are continually on display?
Answer:
Do not use this ESYSTA
®
BT Pen under any circumstances. In this case,
you should always keep a replacement injection device to hand, and also contact
Emperra GmbH.