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Question:
Why is the ESYSTA
®
BT Pen not transmitting data to my smartphone?
Answer:
There may be various reasons for this.
1. Your ESYSTA
®
BT Pen BT Pen is not bonded with your smartphone (see
Chapter 9).
2. The Bluetooth
®
connection on your smartphone is disabled.
3. Your smartphone is outside the range of the ESYSTA
®
BT Pen (approx. 10 m).
To transfer data, insulin injections must have been already stored in the ESYSTA
®
BT Pen. You can identify this in the upper section of the display. Should data
continue not to be sent, please contact Emperra GmbH.
Question:
Why does the ESYSTA
®
BT Pen go out immediately after injecting?
Answer:
The ESYSTA
®
BT Pen may have been in venting mode (see Chapters
6.7 and/or 6.8).
Question:
How many ESYSTA
®
BT Pens can I use?
Answer:
You can use any number of ESYSTA
®
BT Pens. Each ESYSTA
®
BT Pen
will be displayed in the ESYSTA
®
App along with the insulin preparation stated
during its registration. You should always use the same marker colour for one
insulin preparation (e.g. an ESYSTA
®
BT Pen marked in blue for your basal insulin,
and an ESYSTA
®
BT Pen marked in yellow for your mealtime insulin). Please also
discuss this with your doctor.
