The device has a
strange smell when
in use.
The hair in the hair follicle is
being heated.
This is a normal phenomenon and
should cause no concern.
Hair residue is on the device
and causing an odour.
Turn off the device and clean it
using a dry, dust-free cloth.
The AC adapter is
hot when in use.
The internal components of
the AC adapter are generating
heat.
This is a normal phenomenon in
use and should cause no concern.
There is extreme
discomfort on the
skin while in use.
The intensity level is set too
high.
Lower the intensity level to an
optimal setting.
The magnetic filter on the
device may be damaged.
Stop use immediately and contact
help.Kogan.com for assistance.
Your skin type may not be
suitable for use with this
device.
Refer to the ‘Safety & Warnings’
section of this user guide for more
information. Stop use if necessary.
The surface of the skin may
not be clean and the absorbed
heat is being transferred
directly to the epidermis of the
skin.
Before use, clean your skin’s
surface completely and remove
any dirt, oils, and other impurities.
The device does not
turn on when
plugged into power.
The power button has not
been pressed.
Press and hold the power button
for 3 seconds to turn on the
device.
Progress of results
are not satisfying.
Intensity level is set too low.
Apply a higher intensity level.
Treatment sessions are too
short.
Flash repeatedly on unwanted
hair.
IPL cannot perform the best
on your hair colour.
If your hair colour is blonde, grey,
red or white, the treatment period
will be longer.
Interval between treatment
sessions is too long.
Use the device more frequently/
follow the recommended usage.
Treatment period has not
elapsed.
Apply the device for 8–20 or more
weeks to achieve the desired
results.
