14
Requesting Assistance Or
Service
Before calling for assistance or service, please check “Troubleshooting” on page 13. It may
save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance
*
…
Call Whirlpool Consumer
Assistance telephone number.
Dial toll-free from anywhere in
the U.S.A.:
1-800-253-1301
and talk with one of our trained consultants.
The consultant can instruct you in how to
obtain satisfactory operation from your
appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service
*
…
Contact the dealer from whom
you purchased the appliance or
the authorized servicer in your
area. For help finding an autho-
rized servicer in your area, call
our toll-free number in Step 1.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
3. If you need FSP
®
replacement parts …
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your Estate
®
appliance.
FSP replacement parts will fit right and work
right, because they are made to the same
exacting specifications used to build every
new Estate appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call our toll-free
telephone number in Step 1.
4. If you are not satisfied with
how the problem was
solved …
•
Contact the Major Appliance Consumer
Action Panel (MACAP). MACAP is a group
of independent consumer experts that
voices consumer views at the highest
levels of the major appliance industry.
•
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
•
MACAP will in turn inform us of your
action.
SERVICE
