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13

Troubleshooting

Before calling for assistance, please check the chart below for problems you can fix. It could
save you the cost of a service call.

PROBLEM

The freezer
stops running

Motor seems
to run too long

Freezer clicks
but does not
run

CHECK THE FOLLOWING

Is the power cord plugged into a live circuit with the proper voltage?

Is there a blown fuse or tripped circuit breaker?

Has local power failed?

Is the Temperature Control set to a numbered setting?

Is there excessive frost, or a package preventing the door from
closing? Defrost and clean freezer or move package so door closes
properly.

Has a large amount of unfrozen food been added to the freezer? The
motor will naturally run longer. Add no more unfrozen food at one time
than will freeze in 24 hours – approximately 2-3 lbs. per cubic foot of
freezer space.

Is the day hot and muggy, or the room too warm? The motor will
naturally run longer to provide the correct amount of cooling.

Is there enough air circulation space around the freezer? See “Choos-
ing the proper location” on page 6.

Has local power failed? Unplug the freezer for 30 minutes to allow the
refrigeration system to equalize. During this time, keep the door
closed whenever possible.

Summary of Contents for TVF12FRGW00

Page 1: ... 7 Adjusting the temperature control 7 Using the refrigerated shelves 8 Using the storage gate 8 Removing the base grille 9 Using the drain system 9 Changing the light bulb 10 Using the key eject lock 10 Caring for Your Freezer 11 Troubleshooting 13 Requesting Assistance or Service 14 Index 15 Warranty 16 1 800 253 1301 Call our Consumer Assistance Center with questions or comments ...

Page 2: ...ance Please record your model s information Whenever you call to request service for your appliance you need to know your complete model number and serial number You can find this information on the model and serial number label see diagram on page 4 for location of label Please also record the purchase date of your appliance and your dealer s name address and telephone number Keep this book and t...

Page 3: ...t of the weather Connect the freezer only to the proper kind of outlet with the correct electrical supply and grounding See Locating the proper electrical supply on page 5 Do not load the freezer with food before it has time to get properly cold Use the freezer only to do what home freezers are designed to do Properly maintain the freezer Make sure the freezer is not used by anyone unable to opera...

Page 4: ...and what they look like Model and serial number label on side wall p 2 Temperature control p 7 Stationary shelves number varies with model p 8 Storage gate p 8 Base grille p 9 Leveling legs behind base grille p 6 Light on some models p 10 Stationary door shelves number varies with model Key eject lock on some models p 10 Drain and drain cap on some models p 9 ...

Page 5: ...gent in warm water to clean outside and inside of freezer door liner and gasket 2 Rinse and dry thoroughly Locating the proper electrical supply Recommended Grounding Method A 115 Volt 60 Hz AC only 15 or 20 ampere fused and properly grounded electrical supply is required It is recommended that a separate circuit serving only this appliance be provided Use a receptacle which cannot be turned off w...

Page 6: ...leting the installation Level freezer so the door will stay open at any position 1 Locate remove and discard the 4 bolts that held the freezer in the shipping crate 2 Locate the 2 front leveling legs taped among the packing materials 3 Screw these legs into the front holes on the bottom of the freezer The back of the freezer rests on 2 fixed supports 4 Adjust the 2 front legs so freezer does not r...

Page 7: ... space NOTE When the freezer is first started the compressor will run constantly until the cabinet is cooled It may take up to 6 to 8 hours or longer depending on room tem perature and the number of times the freezer door is opened After the cabinet is cooled the compressor will turn on and off as needed to keep the freezer at the proper temperature The outside of your freezer may feel warm This i...

Page 8: ...e cabinet shelves have the best freezing capability The door shelves and the bottom of the cabinet have a slightly higher temperature Therefore packages sensi tive to temperature meat poultry etc should not be placed on the door shelves or the freezer bottom Give the cold air a chance to completely surround the packages Using the storage gate To lower storage gate 1 Lift top of gate up slightly to...

Page 9: ...et 2 Push firmly to snap grille into place 3 Close the door Using the drain system on some models The freezer s drain system consists of drain cap and sleeve at the liner and cabinet bottom and drain hose The drain hose carries defrost water out of the freezer and through the area behind the base grille into a drain pan for disposal NOTE The drain cap must be removed before defrosting the freezer ...

Page 10: ...ides slightly and pulling out 3 Replace bulb with 15 watt appliance bulb 4 Replace light shield Insert back tabs into slots and squeeze shield slightly to insert front tabs into slots 5 Reconnect freezer to power supply and refer to Setting the temperature control on page 7 Using the key eject lock on some models If your freezer is equipped with a lock it can help reduce the hazard of child entrap...

Page 11: ...al hours OR Store frozen food in a cooler additional refrigerator freezer or in a cool area 3 For models with a drain system Re move the base grille see page 9 and reach under the unit to pull the drain hose out through the opening Place a shallow pan under the drain hose Remove the drain cap inside the freezer NOTE Check the drain pan frequently to avoid water overflow Have a second pan handy for...

Page 12: ...ot available use or can perishable food at once Moving care Remove all frozen food and pack it in dry ice Unplug the freezer and clean it thoroughly Tape the door shut and tape electrical cord to INSERT WARNING HERE Personal Injury Hazard Wear gloves to protect your hands from dry ice burns Failure to do so could result in dry ice burns NOTE A full freezer stays cold longer than a partly filled on...

Page 13: ...eventing the door from closing Defrost and clean freezer or move package so door closes properly Has a large amount of unfrozen food been added to the freezer The motor will naturally run longer Add no more unfrozen food at one time than will freeze in 24 hours approximately 2 3 lbs per cubic foot of freezer space Is the day hot and muggy or the room too warm The motor will naturally run longer to...

Page 14: ...hen asking for help or service Please provide a detailed description of the problem your appliance s complete model and serial numbers and the purchase date See page 2 This information will help us respond properly to your request 3 If you need FSP replacement parts FSP is a registered trademark of Whirlpool Corporation for quality parts Look for this symbol of quality whenever you need a replacem...

Page 15: ...ost free models 12 DRAIN SYSTEM 9 ELECTRICAL REQUIREMENTS Locating proper supply 5 FEATURES PARTS 4 HANDLE Installing 5 KEY EJECT LOCK 10 LEVELING 6 LIGHT BULB Changing 10 TOPIC PAGE LOCATION Choosing 6 MOVING CARE 12 PARTS FEATURES 4 POWER OUTAGES 12 REFRIGERATED SHELVES 8 RESPONSIBILITIES Owner 3 SAFETY 3 SERVICE Requesting 14 STORAGE GATE 8 TEMPERATURE CONTROL Setting 7 Adjusting 7 TROUBLESHOOT...

Page 16: ...our authorized Whirlpool distributor or military exchange LIMITED DOMESTIC FOOD LOSS COVERAGE REIMBURSEMENT FOR FOOD LOSSES During the first year of ownership the Estate Freezer warranty provides reimbursement as stated below for food actually spoiled while stored in the freezer as a result of defects in materials or workmanship During the second through fifth years of ownership reimbursement will...

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