Essence WeR@Home Z-Wave, User Manual

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Troubleshooting
30 WeR@Home™ Z-Wave® User Guide
Problem Solution
For a Z-Wave device with more than one function,
some of the functionality does not work.
For example, Z-Wave switches may have capabilities
not currently supported in WeR@Home
™ , such as
power metering.
Refer to the device’s documentation.
The following are tools to resolve problems that can occur in the Z-Wave network:

Network Update
 Reset to Factory

Unpair Z-Wave Devices
7.1. Updating the Network
The Network Update tool remaps the Z-Wave network to reestablish communications between the
Z-Wave devices.
Use the Network Update tool when:
 Adding additional Z-Wave devices to an existing Z-Wave network

Removing Z-Wave devices from an existing Z-Wave network
 Resolving troubleshooting issues
To update the network:
Tap . The main menu appears.
Tap Settings . The Settings menu appears.
Tap Z-Wave . The Z-Wave screen appears.
Tap Network Update .
Tap OK . The screen closes as the update continues.
NOTE:

The
Network Update
skips sleeping devices.

During the Network Update , the Z-Wave devices’ response may be delayed.