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12 Troubleshooting
1.
Trouble Activating a Device
- If you have trouble activating a device within the
system, please ensure that the device is at least 2 meters away from the control
unit. If that does not help, then please perform these steps to restart the system:
a. Log-out of the We.R application running on a web browser and/or mobile
handset.
b. Unplug the Control Unit from its electrical source.
c. Open back of control unit and remove the battery.
d. Replace the battery and the battery cover and place the control unit on a flat
surface.
e. Plug the power cable back into the control unit. Ensure that the other end of
the power cable is plugged into an electrical socket.
f. Please wait for the light on the front of the control unit to glow green before
moving to the next step. (A green light indicates that the control unit has
completed the activation procedure, which can typically take about 2
minutes.)
g. Log-in to the We.R System and try again to activate the device.
h. If the light on the front of the control panel is still not Green, place the control
panel in a different room, to improve the Cellular network coverage.
2. If you have trouble adding one of the devices to the system, it might be due to
temporary radio interferences. Please repeat this step once again.
For Additional Assistance
Should you need more in depth information on features and services, please
contact the We.R Family & Home Management Kit Support Desk at
support@wer-
mic.com
.
