Installing with the Active Service
Care@Home™ Emergency Pendant Advanced User Guide
5
3.
Installing with the Active Service
The
Active
service, featuring the Emergency Pendant Advanced (“the pendant”) and the control
panel, extends the following features to residents while out of their home:
Emergency call button
Fall detection
Step counting
The
Active
service requires the resident to carry a working smartphone when outside of their home.
If the resident has the
Active
service, installation requires pairing the EPA with the CP using the
Active
app.
To install the
Active
service:
1.
Ensure the following:
You have the pendant.
The resident’s mobile device meets the following requirements:
Apple: iOS 9.0 or later
Android
™
: OS 4 or later
Minimum mobile screen size of 4.7”
To use the Care@Home™
Active
Service, you must install the Care@Home™
Active
app on the
resident’s smartphone. The app is available from the Apple® App Store or the Google™ Play Store.
2.
Download the app to the resident’s phone.
3.
Ensure Bluetooth is enabled.
4.
If the resident’s phone is a
Xiaomi
:
a.
Tap
Security
App > Permissions
, and toggle
Autostart
to
on
for
Care@Home
™
Active
b.
Tap
Settings >
Battery & Performance > Manage apps battery usage > Choose apps >
Care@Home
™
Active
, and set to
no restrictions
5.
Ensure you are within 50 cm (20 in.) of the control panel.
6.
Run the app, and follow the onscreen instructions. The app confirms when the
Active
service is set
up by displaying “Successfully Registered.”
