Page 22
EL-I03-020518
In the event you should require spare parts, please order through
your ESSE dealer or by contacting Esse via telephone (01282
813235) or our website, www.esse.com.
Should you have cause for dissatisfaction with your cooker, you
should contact your ESSE dealer, who will, in most instances, be
able to offer you immediate assistance. You will be required to give
the following details.
Your name, address and postcode.
Your telephone/contact details.
Clear and concise details of the fault.
Model and serial number of the cooker (found behind the
control panel).
Purchase date (please note that a valid purchase receipt or
guarantee documentation is required for in-guarantee service
calls).
We will then check that we have an accurately completed warranty
card, if not then any work carried out may be charged.
We will assess the nature of the complaint and either send
replacement parts for your dealer to fit, send an engineer to inspect
& report, or send an engineer to repair. If the fault is not actually
due to faulty workmanship but some other cause such as misuse or
failure to install correctly, a charge will be made to cover the cost of
the visit and any new parts required, even during the warranty
period. Home visits are made between 08.30-1700 hrs Monday to
Friday, and are arranged for either a morning or afternoon
appointment.