Professional Series (A)
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Select options from a pull down menu.
Scroll page up/down in a list box
Left click and Drag mouse
Left click and drag to select a motion detection area.
Left click and drag to select a masked area
7.4 TROUBLESHOOTING
DVR startup failure or continuously reboot
Possible reasons:
1.
The system has been damaged from a bad DVR update.
2.
There is a problem with the DVR main board error, please contact the supplier.
3.
There is an HDD error. Replace the faulty HDD.
Remote control does not work
Possible reasons:
1.
Check for batteries in the remote control
2.
The batteries are dead.
3.
The IR receiver / transmitter is not aligned.
4.
The DVR address and does not correspond to the remote control address. Please check your settings in
the ―General‖ menu, and press the RC key to pair the device.
DVR cannot control PTZ
Possible reasons:
1.
RS-485 cable connection error, A, B ports are inversely connected. A is RS-485+, B is RS-485 -
2.
PTZ decoder, protocol, baud rate, address are incorrect.
3.
Parallel connect a 120Ω resistance to resolve signal reflex issues caused by too many PTZs on the line.
4.
The RS-485 port on DVR is defective
Blurred screen in preview mode
Possible reasons:
Please make sure your cameras match your video format selected in the General menu. E.g. camera is NTSC
standard but the DVR is a PAL standard, the preview would be blurred.
Blurred screen in playback mode or failure to playback records
Possible reasons:
1.
Procedure error, reboot the DVR
2.
HDD error, test or change out the HDD
3.
DVR hardware failure, contact your local supplier
Client software cannot view DVR live image
Possible reasons:
1.
Network settings are incorrect
2.
IP conflict
Download recording can not be played
Possible reasons:
1.
No video player is installed. Please download the latest video player online.
2.
The USB or HDD device itself has an error
3.
Do not install graphic software later than DX8.1
