24
Service Procedure
If Your Passport ever needs service,
please follow these simple steps:
1
Check the troubleshooting section of
this manual. It may have a solution to your
problem.
2
Call us at 1-800-543-1608. We may be
able to solve your problem over the phone.
If the problem requires that you send your
Passport to the factory for repair, we will
provide you with a Service Order Number,
which must be included on the outside of
your shipping box.
Enclose The Following Information
With Your Passport :
•
Your Service Order Number
•
Your name and return address
•
Your daytime telephone number
•
A description of the problem you are
experiencing.
Service
Out Of Warranty Repairs
For out of warranty repairs, include pre-
payment in the amount you were quoted
by the Escort Customer Service Represen-
tative. If the detector has been damaged,
abused or modified, the repair cost will be
calculated on a parts and labor basis. If it
exceeds the basic repair charge, you will
be contacted with a quotation. If the addi-
tional payment is not received within 30
days (or if you notify us that you choose not
to have your Passport repaired at the price
quoted), your Passport will be returned,
without repair. Payment can be made by
check, money order or credit card.
Mail Passport and Power Cord To:
ESCORT
Customer Service Department
Service Order Number ______________
5440 West Chester Road
West Chester, Ohio 45069
For your own protection, we recommend
that you ship your Passport postpaid and
insured. Insist on a proof of delivery and
keep the receipt until the return of your
Passport .
