Escene ES330 Page 5 User Manual Download

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Escene Communication

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Network

2*RJ45 10/100M Ethernet interfaces

（

LAN/PC)

IP Assignment: Static IP or DHCP

VPN(L2TP)

DNS Clients (Primary and Secondary)

Conversation

Mode

Handset, Headset or Hand-free Mode,

Call center headset and 3.5mm headset supported

9-levels volume adjustment

Call Processing

Call Sharing/Bridged Lines

Line Status Indicator(dual color LED)

Multi Account

Call Waiting, Call Queuing, Line Switching

Call Forward, Call Transfer, Call Holding, Call Pickup,

Callback One Key Dial, Redial

Phone directory speed dial, Call record direct dial

3-way conference

DnD

Voice mail, Voice Prompt, Voice Message

BLF

Expansion

Interface

EXT: ESM32 programmable key module

SOR: FXS, FXO, Record

USB

Security

User Authentication for configuration pages

Signaling encryption

Media encryption

Application

*Public phone directory

Private phone directory

*PnP (Plug & Play)

Power Supply

Power adapter: AC 100-240V input and DC 12V/1A output

PoE (IEEE 802.af)

Specification

Storage Temperature: 0

℃

-60

℃

Operating Humidity: 10%-90%

Size 254mm*205mm*87mm

Summary of Contents for ES330

Page 1: ...cation Generated by Unregistered Batch DOC TO PDF Converter 2010 2 301 1358 please register 1 1 ＥＳ３３０ＩＰＰＨＯＮＥＵｓｅｒＭａｎｕａｌ E Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n T Te ec ch hn no ol lo og gy y C Co o L Lt td d ...

Page 2: ...g a Call 13 Ending a Call 14 Using Hold and Resume Switch Calling Line 14 Transferring Calls 15 Using Mute 16 Do Not Disturb 16 3 way Conference 17 5 Advanced Call Handling 18 Speed Dialing 18 Using the phone book 18 Using Call Logs 21 6 Keypad Instruction 23 Language 23 SIP Account Settings 23 Network Setting 24 Customizing Rings and Volume 25 7 Web Settings 27 Config Guide 27 Network 29 SISIP Ac...

Page 3: ...r 2010 2 301 1358 please register 3 3 Phone Setting 37 VLAN Setting 39 VPN Setting 39 Dial Plan setting 40 Global SIP 41 PasswordPhone Maintenance 42 Log 42 Default Setting 43 Auto Provision 43 FTP Upgrade 45 TFTP Upgrade 46 HTTP Upgrade 47 Reboot 47 Phone Status 48 About 49 Appendix 50 ...

Page 4: ...l voice mail Do Not Disturb etc Feature Highlights l 128 64 Pixel LCD with Support Chinese display l HD Voice HD Codec l 2 VoIP accounts l Enterprise Phone Book l 12 programmable hard keys and support BLF l Expansion Module Up to 6 EMS32 programmable key modules l Support Plug and Play l Support PoE and AC power adapter Technical Features Item ES330 Grayscale LCD with background light Screen 128 6...

Page 5: ...ulti Account Call Waiting Call Queuing Line Switching Call Forward Call Transfer Call Holding Call Pickup Callback One Key Dial Redial Phone directory speed dial Call record direct dial 3 way conference DnD V oice mail Voice Prompt Voice Message BLF Expansion Interface EXT ESM32 programmable key module SOR FXS FXO Record USB Security User Authentication for configuration pages Signaling encryption...

Page 6: ...ows Item Counts IP Phone 1 Handset 1 Handset Cord 1 Power adapter 1 RJ45 cable 1 CD 1 Quick Installation 1 Quick User Guide 1 Product certification 1 2 As shown in figure 2 1 and figure 2 2 Please plug Handset Cord into RJ11 interface IP Phone and Handset RJ45 cable into the LAN interface IP Phone will automatically start if IP Phone with POE function 3 The phone must work together with power adap...

Page 7: ... 301 1358 please register 7 7 Figure 2 2 Footstand of ES330 ５ If you want to connect a ESM Expansion Module you could connect it any interface to the EXT interface on the phone with a RJ 45 cable a straight through cable and the second ESM can be connected to the first one too It supports 6 ESMs ...

Page 8: ...gure 3 2 you can understand buttons and hardware about SayHi ES330 Figure 3 1 Buttons and Hardware of SayHi ES330 Num Buttons Description 1 Headset button Toggles the headset on or off Red means the feature is enabled 2 Mute button Toggles the Mute feature on or off Red means the feature is enabled 3 Messages button Typically auto dials your voice message service Red means have unread voice mail ...

Page 9: ... hold 12 0 9 Basic Call Handling press send out a call default 13 Speaker button Speaker button Toggles the speakerphone on or off Red steady Pick up and enter normal call 14 Softkey Each displays a softkey function To activate a softkey press the softkey button 15 Line buttons Select the phone line Call or Answer Different colors for different status 1 Red flashing There is an incoming call 2 Red...

Page 10: ...d Calls list Left Open Received Calls list Right Open Dialed Numbers list 19 OK OK button To confirm the action 20 Hands free speakerphone Hands free voice of the output 21 LCD screen １６０３２ｐｉｘｅｌｓｇｒａｙｓｃａｌｅＬＣＤｗｉｔｈｂａｃｋｇｒｏｕｎｄｌｉｇｈｔ 22 Light strip Red flashing There are incoming call Red steady Missed Calls or phone busy 23 Hands free microphone Sounds input when hands free Figure 3 2 Interfaces ...

Page 11: ...wer port １２ＶＤＣ 7 Headset port Support RJ11 interface connection 8 Handset port Connect the Handset 9 Reserved port Enhanced scalability 1 EXT ESM interface 2 SOR S FXS O FXO R record 10 LAN port Connect to a LAN interconnecting device 11 PC port Connect to a local PC Understanding Phone Screen Features This is what your main phone screen might look like Figure 3 3 LCD of SayHi ES330 Num Screen Fun...

Page 12: ... range of features and services Feature availability can vary see your system administrator for more information Note The bold type of the following text and following a button in table signifies the phone s button for example OK button and the signifies softkey Placing a Call Here are some easy ways to place a call on SayHi ES330 IP Phone If you want to Then Place a call using the handset Pick up...

Page 13: ...ess button default or press to send the number Tips You can dial on hook without a dial tone pre dial To pre dial enter a number and then go off hook by lifting the handset or pressing Headset or Speaker button If you make a mistake while dialing press C button to erase digits Answering a Call You can answer a call by simply lifting the handset or you can use other options if they are available on...

Page 14: ... call hang up Here are some more details If you want to Then Hang up while using the Handset Return the handset to its cradle or press Hang up while using the Speakerphone Press Speaker button that is Red or press Line button for the appropriate line or press Hang up while using the Headset Press Handset button Do not keep the headset mode or press keep the headset mode Hang up one call but preser...

Page 15: ... tone A held call is indicated by the Yellow green and flashing Line button Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Talk to the transfer recipient before transferring a call consult transfer 1 Press TRANSFER button or press 2 Enter number 3 press default or press then transfer the call or wait five s...

Page 16: ...Press Mute button then the button is Red Toggle Mute off Press Mute button then the button light off Do Not Disturb You can use the Do Not Disturb DND feature to block incoming calls on your phone with a busy tone Can also be set to their voice mail or other extension numbers etc If you want to Then Enable global DND 1 Press 2 All enabled line on the phone would changes to status Enable DND on a s...

Page 17: ...er the call press CONFERCENCEbutton or on your phone 2 Then the held one transfer recipient and you will be into a conference and the LCD will display status Invite the third party into a conference in a active call 1 Press CONFERENCEbutton or in an active call 2 Enter the third party number 3 After connected the third party press CONFERENCE button or again establish a conference with held line 1 ...

Page 18: ...ng Hot line keys 2 You can configure twelve speed dial numbers on the SayHi ES330 IP Phone 3 Press OK button or to set and modify Mode Speed dial Speed dial mode Asterisk BLF In the Speed dial based on the increase in BLF Busy line detection function Account Speed Dial hot keys using the account Name Description of this hot key Number Need to speed dial numbers 4 Press to save the changes Using th...

Page 19: ...utton or to set and modify Name set the name of contact NO 1 5 you can set up 5 contacts numbers Group the contacts be divided into different user s groups 5 Press soft key to complete Add group 1 Press soft key or press MENU button Phone book or press Directories button Phone book 2 Press soft key 3 Select the add group then press OK button or 4 Use the navigation keys to select content press OK ...

Page 20: ...e OK button or to set and modify press to save the change Delete group 1 Press soft key or press MENU button Phone book or press Directories button Phone book 2 Press soft key 3 Select the Delete group or OK button or 4 Select a group you want to delete press OK button or View Edit Contacts 1 Press soft key or press MENU button Phone book or press Directories button Phone book 2 Select View ALL or...

Page 21: ...n refer to 7 Web Settings 2 Open Contact Phone book select the contact who are needed to be modified click 3 Select the account in the drop down column of the account click Submit to complete it Using Call Logs Your phone maintains records of your missed placed and received calls If you want to Then View your call logs 1 Press MENU button Call history Missed Calls Received Calls or Dialed numbers ...

Page 22: ...www escene hk Escene Communication Generated by Unregistered Batch DOC TO PDF Converter 2010 2 301 1358 please register 22 22 Tips Each call log store up to 20 entries on SayHi ES330 IP phone ...

Page 23: ... press OK button to confirm menu selections press C button or to delete input information Language SayHi ES330 IP Phone supports Simplified Chinese and English If you want to Then To change the language via Phone interface 1 Choose System setting Phone setting Language 2 Scroll through the list of available languages 3 Press OK button or when the desired language is highlighted The language appear...

Page 24: ...tched with the SIP server The default With the same account user pwd the user password matched with the SIP server Description description of this account SIP1 the primary SIP server By default all calls through the server SIP2 the secondary SIP When the primary server is unavailable use the SIP server Refresh time Registration refresh interval the minimum value is 20 The default value is 3600 5 S...

Page 25: ...ss of the secondary DNS server Web port the default Web port is 80 if you change it for example change it to 88 you must use IP and Web port to login the web page for example http 192 168 0 200 88 It will take effect on next reboot Telnet port the default Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage page for example telnet 192...

Page 26: ...g Phone setting Volume setting 2 You can adjust the volume level of following types Ring volume Phone call ring volume Handset volume Handle output volume Handset mic volume Handle input volume Speaker volume Hands free speaker output volume Speaker mic volume Hands free input volume Headset volume Headphone output volume Headset mic volume Headset microphone input volume ...

Page 27: ...setting Press OK button on the keypad of the phone to enter the status page and find out the IP address of IP phone Enter it for example http 192 168 0 200 into the address bar of web browser The default l ogin name and password are both root Config Guide You can finish the base configuration step by step by this guide ...

Page 28: ...Communication 28 28 When press next you can configure the Network parameters for the phone You can chose other option such as static IP or PPPoE After config the network parameter press next then you can config sip account for the phone ...

Page 29: ...ation 29 29 Press Finish the base configuration of the phone is complete now you can use the phone to call with sip Network You can config the network parameters for the phone on the web page Choose network you will find the following parameters ...

Page 30: ...dary DNS server MAC Address Display the MAC of the phone HTTP Port The default web port is 80 if you change it for example change it to88 You must use IP and Web port to login the web page for example http 192 168 0 200 88 It will take effect on next reboot Telnet Port the default Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage p...

Page 31: ... and plug the RJ 11 phone line into the SOR port of the phone Display Name It is showed as Caller ID when making a phonecall Username It is a username provide by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provide by SIP Server SIP Server Server for registration provided by administrator Register Expire Time IP phone automatically registered eve...

Page 32: ...Asterisk BLF Mode Use specific Key as BLF key Speed Dial Prefix Mode Use specific Key as Speed Dial Prefix key DTMF Use specific Key as DTMF key Asterisk BLA Use specific Key as BLA key Expansion Module Expansion module is extended Hotline function you can believe it support more hotline by using Expansion module You can refer to 2 Connecting Your Phone about connecting of Expansion module After c...

Page 33: ...speed dialing in this key Asterisk BLF Enable BLF in this key Speed Dial Prefix DTMF Asterisk BLA Account A SIP account relates to this key another word you will call this hotline by this SIP account Name Description of this hotline Number Number relates to this key Regarding the settings of Expansion module please confirm the model of your phone is DS3xx_E DS3xx_PE Audio The IP phone supports the...

Page 34: ...the codecs 1 Choose Audio Audio Codecs 2 Usethe navigation keys to highlight the desired one in the Enabled Disable Codecs list and press the to move to the other list 3 Choose Submit to save the change Of course you can control the voice bulk in this choose PhoneBook Group ...

Page 35: ...parameters as follow Group ID Serial number of a group Description Description of a group Group Name Name of a group Contact You can add edit and delete contact in a phone book on web page of ES330 The phonebook can storage 300 contact entry 1 Click PhoneBook Contact If you want to add a Group you just ought to click Add Contact You can edit an existed Contact by click You can delete an existed Co...

Page 36: ... PhoneBook BanList If you want to add a BanList you just ought to click Add BanList You can edit an existed BanList by click You can delete an existed BanList by click if you want to delete all BanLists you just ought to click Delete All BanList 2 When you add a BanList or edit an existed BanList you can set several parameters as follow BanList Serial Number Serial number of a BanList Description ...

Page 37: ...k from this web interface But you should do second develop on the sip server to enable this function completely If the sip server no add some function to hold this option this option can be userd Advance Phone Setting You can use phone setting to set the time qos port Mirroring for the phone ...

Page 38: ...me for phone include SNTP SIP Server PSTN Manual Daylight Saving Time Enable disable the DST for the phone Time Format You can use 24 hour time format or 12 hour time format Time Zone GMT You can select different time zone for the phone Manual Setting This used to manual set time for the phone QoS The qos priority support diff serv and precedence Network Packet Mirroring When select on then you ca...

Page 39: ...en used VLAN Setting option you can set several parameters as follow VLAN Setting Enable VLAN You can enable disable vlan for phone and pc VID The vlan you want the phone or pc to join VPN Setting IF you need to serup a VPN Setting you shoule fill below options When used VPN Setting option you can set several parameters as follow VLAN Setting ...

Page 40: ...VPN for phone and pc VPN Type There is one choose you can choice VPN Server Addr VPN server ip VPN User Name VPN iser s name VPN User Name A password be userd foe authentication Dial Plan setting If you want to setup a dial plan you can click Dial Plan Click add rule to entry this interface ...

Page 41: ...r There have two option Enable or Disable Position Which position you want insert the number Number Waht number you want to insert Called Delete Number There have two option Enable or Disable Tips Note When you want to add code and delete at the same time you can add code first after that base on the number you add decide the position and length of the delete code Global SIP You also can setup the...

Page 42: ...e www escene hk Escene Communication 42 42 PasswordPhone Maintenance Log If you need to catch a debuging Level you need setup on this interface You can change the password used to login phone GUI in Password option ...

Page 43: ...inistrator Login phone web page used administrator privileged User Login phone web page used general user privileged Default Setting You can load the phone to the factory default setting in default setting option Press the Reset to Factory Setting option the phone will load to factory default setting on next reboot Auto Provision when you open the auto provision function the phone will auto provis...

Page 44: ... http ftp Software Server URL The server address of the auto provision Username The username provide by provision server Password The password provide by provision server Auto Download Software This used to auto download software from server Auto Download Kernel This used to auto download kernel from server Auto Download Config File This used to auto download config file from server Broadsoft Comp...

Page 45: ...hone booting Auto Provision Freqency This used to set the time interval for auto provision Auto Provision Time This used to the specific time for auto provision AES Enable You can enable disable AES encrypt for auto provision AES Key The key of the AES Auto Provision Now This used to do auto provision immediately FTP Upgrade You can upgrade the software kernel and configure file for the phone use ...

Page 46: ...e backup the expansion of the phone TFTP Upgrade You can upgrade the software kernel and configure file for the phone use tftp When use tftp upgrade you can set several parameters as follow TFTP Upgrade Server IP The ip address of the tftp server Filename The name of the file want to download from ftp server Software Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade ...

Page 47: ...fig file you want to upgrade from http Software Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used upload download to upload download the configure file of the phone Phone Book You can used upload download to upload download the phonebook of the phone EXT Module You can used update backup to update backup the expansio...

Page 48: ...ES330 IPPhone www escene hk Escene Communication 48 48 When you press Reboot the phone will reboot Phone Status You can see the currently status of the phone when use Phone Status option ...

Page 49: ...can see the phone model when used About option Attention On this interface you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel This software version is V2 1 8 4 1570 This kernel version is v2 2 3 ...

Page 50: ... ES620 ES610 and DS622 S_ES410_version2 0 4 6 for ES410 and DS412 S_ES310_version2 0 4 6 for ES310 and DS312 S_ES210_version2 0 4 6 for ES210 and DS212 Write down the new version you want to upgrade and save it on your provisioning server Please note that if the version is not older than and same as the one on your phone auto provision of your software would be not available 3 After it upload the ...

Page 51: ... Configuration file Normal Configuration file is the configuration file of your Escene IP phone You can download it from your phone You can see the following chapter to see how to download a configuration file from Escene IP hone and modify by yourself If the IP phone s MAC address is 00 11 22 33 44 55 the normal configuration file of it should be 001122334455 xml 2 Broadsoft Configuration files B...

Page 52: ...egister Phonebook on TFTP HTTP HTTPS FTP Server Escene IP phone supports Enterprise Phonebook and Personal Phonebook l Enterprise Phonebook Enterprise Phonebook is used for all staffs in your office All phones will download a common phonebook for all staffs The file s name must be Enterprise_Phonebook xml on your provisioning server and you can not rename it l Personal Phonebook Personal Phonebook...

Page 53: ...g value according to the examples discussed previously string value 192 168 0 201 TFTP Server IP Address 7 Click the OK button IP Phone 1 Input the IP Phone s IP Address in browser 2 Enter user and password with root then open the web page 3 Click Phone Maintenance and select Auto Provision 4 Select like as follows 5 Click Submit to save it Auto Provision via fixable TFTP HTTP HTTPS FTP Server IP ...

Page 54: ...ver URL is TFTP TFTP 192 168 0 201 192 168 0 201 is the default Server IP address HTTP HTTP 192 168 0 201 HTTPS HTTPS 192 168 0 201 FTP FTP 192 168 0 201 Username the user to login FTP HTTP HTTPS server Password the password of the user using to login FTP HTTP HTTPS server Username and password are available in FTP HTTP HTTPS only unavailable in TFTP ...

Page 55: ...honebook from server and update it automatically Booting Checked Check all items you had selected and upgrade update them when the phone boot Auto Provision Frequency The auto provision Frequency which you want Auto Provision Time The time you want to execute auto provision Examples of Auto Provision Frequency and Time 1 When you set the Auto Provision Frequency and disableAuto Provision Time set ...

Page 56: ...er on E Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n T Te ec ch hn no ol lo og gy y C Co o L Lt td d Address Floor 4 Building C Yuean Industrial Park Huangcun Road No 51 Tianhe District Guangzhou China Postal Code 510660 Tel 86 20 28096798 Fax 86 20 28096786 http www escene hk Technical Support E mail support escene cn ...

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