18
T R O U B L E S H O O T I N G G U I D E
Symptom
Possible Cause
Correction
Note: The Eye won't change colors until darts
are removed and another dart is thrown.
Background dirty
Only clean with a slightly damp cloth or with a can
of compressed air.
DO NOT
use a wet cloth or
abrasive chemicals.
Visually inspect the face of the board and locate
any sisal that may be protruding from the board.
Remove any fibers that you find.
Attach a mouse to the USB port and a monitor to
the HDMI port of the board and click on the gear
icon and then “Live View” This will show the
camera views on the Monitor. Top to Bottom the
views are Camera 1 Live View, Camera 2 Live
view, Camera 1 Last Score View and then Camera
2 Last Score.
Look at the live views and look for fibers sticking
out of the board or dirty spots on the background.
Clean off anything you see.
Make sure the board is seated in the
rotation position.
Rotate the board away from current position and
back. Make sure it snaps into the position and then
push down to make sure it is fully seated.
Dart Scoring when no dart
was thrown
Other source of vibration triggering
sensor. An example would be someone
hammering on an adjacent wall or
someone stomping really hard close to
the board.
Vision is being occluded.
See Eye Icon Yellow or Red above.
Dartboard is in a different rotation
position than indicated in the app.
Go to the gear Icon and then "Rotation". Move the
dot in the image to match the position of the dot on
the physical board.
Go to the gear Icon and then "Wi-Fi". Check the
box by "Enable Boards AP" and click "Join"
Note: The system will be either in Client mode
or Access Point mode. Not both at the same
time. Access point is when you connect your
phone to the board and Client mode is when
you have the board Join your homes Wi-Fi
Network.
For the latest troubleshooting tips visit ProdigyDarts.com
Sisal pieces protruding from face of
board
Eye Icon Yellow or Red
Dart not scoring properly
Wi-Fi Access point not
showing up.
System is in Client mode.
When there is more than one correction follow instructions from top to bottom.
Stop other source of vibration
