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User Manual:
User Manual:
Warranty
WARRANTY TERMS AND CONDITIONS
LAUNDRY APPLIANCES
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This document sets out the terms and conditions of the product warranties for Residentia
Group Appliances. It is an important document. Please keep it with your proof of
purchase documents in a safe place for future reference should you require service for
your Appliance.
1.
In this warranty
(a) ‘ acceptable quality’ as referred to in clause 10 of this warranty has the same meaning
referred to in the ACL;
(b) ‘ ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2)
2010;
(c) ‘ Appliance’ means any Residentia Group product purchased by you accompanied by
this document;
(d) ‘ ASR’ means Residentia Group authorised service representative;
(e) ‘ Residentia Group’ means Residentia Group Pty Ltd of 20 Yaltara Avenue, Bundoora
Victoria 3083, ACN 600 546 656 in respect of Appliances purchased in Australia;
(f) ‘ major failure’ as referred to in clause 10 of this warranty has the same meaning
referred to in the ACL and includes a situation when an Appliance cannot be
repaired or it is uneconomic for Residentia Group, at its discretion, to repair an
Appliance during the Warranty Period;
(g) ‘Warranty Period’ means:
(i)
where the Appliance is used for personal, domestic or household use
(i.e. normal single family use) as set out in the instruction manual, the
Appliance is warranted against manufacturing defects in Australia for 12
months following the date of original purchase of the Appliance;
(h) ‘ you’ means the purchaser of the Appliance not having purchased the Appliance for
re-sale, and ‘your’ has a corresponding meaning.
2.
This warranty only applies to Appliances purchased and used in Australia and is in addition to (and does
not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia.
3.
During the Warranty Period Residentia Group or its ASR will, at no extra charge if your Appliance is
readily accessible for service, without special equipment and subject to these terms and conditions,
repair or replace any parts which it considers to be defective. Residentia Group or its ASR may use
remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become
the property of Residentia Group. This warranty does not apply to light globes, batteries, filters or
similar perishable parts.
4.
Parts and Appliances not supplied by Residentia Group are not covered by this warranty.
5.
You will bear the cost of transportation, travel and delivery of the Appliance to and from Residentia
Group or its ASR. If you reside outside of the service area, you will bear the cost of:
(a) travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Residentia Group or its
ASR, in all instances, unless the Appliance is transported by Residentia Group or its
ASR, the Appliance is transported at the owner’s cost and risk while in transit to and
from Residentia Group or its ASR.
6.
Proof of purchase is required before you can make a claim under this warranty.
Warranty continued
7.
You may not make a claim under this warranty unless the defect claimed is due to faulty or defective
parts or workmanship. Residentia Group is not liable in the following situations (which are not
exhaustive):
(a) the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to properly maintain or service
(iii)
normal wear and tear
(iv)
power surges, electrical storm damage or incorrect power supply
(v)
incomplete or improper installation
(vi)
incorrect, improper or inappropriate operation
(vii)
insect or vermin infestation
(viii)
failure to comply with any additional instructions supplied with the
Appliance;
(b) the Appliance is modified without authority from Residentia Group in writing;
(c) the Appliance’s serial number or warranty seal has been removed or defaced;
(d) the Appliance was serviced or repaired by anyone other than Residentia Group, an
authorised repairer or ASR.
8.
This warranty, the contract to which it relates and the relationship between you and Residentia Group
are governed by the law applicable where the Appliance was purchased.
9.
To the extent permitted by law, Residentia Group excludes all warranties and liabilities (other than as
contained in this document) including liability for any loss or damage whether direct or indirect arising
from your purchase, use or non use of the Appliance.
10.
For Appliances and services provided by Residentia Group in Australia, the Appliances come with a
guarantee by Residentia Group that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not amount to a major failure. The
benefits to you given by this warranty are in addition to your other rights and remedies under a law in
relation to the Appliances or services to which the warranty relates.
11.
At all times during the Warranty Period, Residentia Group shall, at its discretion, determine whether
repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.
12.
To enquire about claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual and the terms of this
warranty;
(b) have the model and serial number of the Appliance available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim, Residentia Group and its ASR may
exchange information in relation to you to enable Residentia Group to meet its
obligations under this warranty.
IMPORTANT
Before calling for service, please ensure that the steps in point 12 have been followed.
Service:
Please call 1300 11 HELP (4357)
Spare Parts:
Please call 1300 11 SPARE (7727)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
The Australian Consumer
Law requires the inclusion
of the following statement
with this warranty:
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