Appendix A: Troubleshooting the
ExpressVote XL
ExpressVote XL Not Accepting Paper Ballot
PROBLEM
: When the voter feeds their card, the ExpressVote XL is not accepting the ballot.
CAUSE
: Either the pre-printed activation bar code does not contain a valid ballot style for the loaded
election, or the ballot could be damaged.
SOLUTION
: Depending on the problem, one or more of these suggestions may help:
·Check the ballot to assure there is no damage. If damaged, follow the spoiled ballot procedures.
·Verify the correct type of ballot has been given to the voter.
·Try re-feeding the ballot into the ballot slot, being careful to feed it as straight as possible. Make sure it
is being inserted with the notch in and to the right. If unable to resolve, call Commissioners’ Office help
line for further assistance.
Jammed Paper Ballot
PROBLEM
: The ballot is jammed inside the ExpressVote XL Paper Path Module.
CAUSE
: Although causes vary, the more typical reasons for ballot jams are:
·The ballot was inserted incorrectly, or
·The Paper Path Module rollers are not functioning properly.
SOLUTION
: Unlock and open the side access door to the Paper Path Module. Remove the Hopper
and open the front transport access panel. Locate and clear the jammed paper ballot, including all
fragments.
If you cannot clear the paper jam via the described process without the use of tools, contact the
Commissioners’ Office help line for further assistance.
Session Timeout & Canceling a Vote Session
PROBLEM
: After several minutes, the following message appears on the ExpressVote screen:
“
Vote Session Timed Out
There has been no activity for five minutes
.
To continue, touch
End Voting
.”
CAUSE
: The terminal has been idle for five minutes during an active voting session.
SOLUTION
: Touch
End Voting
. Enter the Election Code and touch
Accept
.
Touch the appropriate reason for canceling the vote session, then touch
Continue
.
ExpressVote XL Universal Voting System | Poll Worker Guide v 1.1.PHI
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