NVC/IPE Series
IPE1100 Installation Guide
02A.02
UDP Technology Ltd.
24
APPENDIX (
APPENDIX (
APPENDIX (
APPENDIX (D
D
D
D): TROUBLE SHOOTING
): TROUBLE SHOOTING
): TROUBLE SHOOTING
): TROUBLE SHOOTING
Checking your Firmware
Firmware is software that determines the functionality of the device. One of your first actions
when troubleshooting a problem should be to check the currently installed version. The latest
version may contain a correction that fixes your particular problem. The current firmware
version in your device can be seen under Setup > About > Version
New firmware can be downloaded at the FTP site. When you download firmware from the FTP,
your product will receive the latest available functionality. Always read the upgrade
instructions and release notes available with each new release, before updating the firmware.
Please contact us to get an FTP account.
Support
If you cannot resolve an issue, for additional assistance, please contact your supplier or system
integrator or go direct to our Technical Support Team. (
)
If you contact our support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
1.
In the address bar of your browser, after the unit IP address enter following CGI
command.
<IP ADDRESS> /nvc-cgi/admin/param.cgi?action=list
The server report contains important information about the device, as well as a list of
the current parameters.
2.
The Log messages in the device can prove a useful diagnostic tool for troubleshooting.
Go to Setup > Maintenance > System Log > LOG LIST > message.
Summary of Contents for EVA 101
Page 1: ...EVA 101 Installation Guide...
