Ericsson TANDBERG Television iPlex N20001, Installation Manual, Page: 15 / 98

iPlex Installation and Hardware Specification Guide
15
Contacting TANDBERG Television Customer
Support
For information on TANDBERG Television support hours and how to contact
TANDBERG Television support, please refer to the literature that came with your
support contract. To contact TANDBERG Television about the purchase a sup-
port contract, please refer to the contact information below.
Basic support is available to TANDBERG Television customers either by e-mail
or on the Web (refer to contact information, below). Please send a detailed mes-
sage and you will be contacted during regular business hours (see the
Support
Check List ).
Contact Information
Support Check List
When contacting Customer Support, please provide the following information:
•
Your name, company name, e-mail address, and phone number.
•
TANDBERG Television product name and version number.
•
A complete network diagram with IP addresses.
•
The name and version of the network software.
•
If set-top boxes are involved, please brand and software version.
•
Syslog entries for the period over which the problem occurred.
•
iPlex Tech Support Dump.
•
A full description of the problem
■
Did this problem occur just after making a network change?
■
Did this problem occur just after adding or removing hardware or software?
E-mail:
fieldservice_americas@tandbergtv.com
Web:
http://www.tandbergtv.com/contactingsupport.ink