Trouble Shooting Guide, Standard
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8 Key Problems
8.1
Type of keyboard fault
Insert a fully charged battery and a correctly working SIM-card into the phone. Start it up by
pressing the On/Off key.
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If the phone does not start at all, go to chapter 3 (“On/Off problems”).
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If the phone starts, but none of the keys are functional, go to section 8.2.
Press all the keys (including the volume keys) to verify which of the keys that are working.
The verification is most easily done this way:
Go to “Menu/Settings/Sounds&Alerts/Key sound” and choose “Click”.
Press the “1”, “2”, “3”…”*”, “0”, “#” keys. A clicking sound should be heard and the corre-
sponding symbol should appear in the display at every key pressed. Then press the “clr”,
“Yes”, “No”, “<” and “>” keys. The “clr” key makes the phone erase the symbols in the
display one by one. When pressing the “Yes” key the phone should try to connect a call and
pressing the “No” key should make it disconnect the call while the “<” and “>” keys make
you skim through the menu.
When you press the volume keys you should get information about Date, Profile, Standby
time and Talk time shown in the display.
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If only the volume keys are faulty, go to section 8.3.
8.2
One or more of the keys are out of order
Open the phone and check for liquid damage.
Remove the dome foil, clean the pads and mount a new dome foil.
Test the keys as described in 8.1 again.
If the fault remains, send the unit on according to the local company directives.
8.3
Volume keys are out of order
Replace the volume switch.
If the fault remains, send the unit on according to the local company directives.