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Operator’s Console

BusinessPhone Communication Platform

User Guide

Summary of Contents for BusinessPhone 250

Page 1: ...ting it in the text flow Select Graphics Properties and make the following settings Width 15 4 cm Important Height 11 2 cm May be smaller Top 5 3 cm Important Left 0 3 cm Important This text should th...

Page 2: ...csson com enterprise archive manuals shtml Note Dialog 3214 is a system telephone i e it can only be used for an Ericsson private branch exchange that supports this type of telephone ERICSSON MAKES NO...

Page 3: ...ck Cancel Automatic redial 1 g Pause on off Pause auto redial g Conference Ongoing conversation Call 3rd party Speech j conf Serial calls Call to several extensions serial Call first ext Speech j Y Pl...

Page 4: ...t No send call back Select type Message h Check received messages Message h receive Select options in display Message h Information Enter information pre text Info h chnge no Ext No activate leave abs...

Page 5: ...ternal Messages 39 Mailbox System 48 Abbreviated Numbers 50 Call Metering 54 Group Facilities 63 Other Useful Facilities 68 Security 72 Least Cost Routing 75 ISDN Facilities 76 Optional Equipment 81 P...

Page 6: ...ns depend on the traffic state and will be shown on the last line of the display When you are requested to see display press the required key to access the function 3 2nd Key for access to secondary k...

Page 7: ...ng Calls on page 11 9 Speech left Speech right To have speech connection with the left or right displayed caller Also used to intrude on a busy extension See sections Incoming Calls on page 11 and Out...

Page 8: ...ies on page 63 and Other Useful Facilities on page 68 b Enter select information See sections Attendance on page 9 and Mailbox System on page 48 18 Microphone 19 Optional key panel A Q 17 dual functio...

Page 9: ...queue will be routed to an alternative answering position Activate Off duty g Press to activate The lamp lights Console is off duty Temporary change of alternative answering position is possible temp...

Page 10: ...function switches the whole system to the night switch mode The night switch mode routes all incoming external calls to a defined night answering position e g an answering machine Night g Press to ac...

Page 11: ...rnal caller External calls A ringing signal indicates an incoming call If you are connected to a digital trunk line ISDN the display shows the number of the external caller and in case of diversion in...

Page 12: ...connected directly to your headset if installed Clear k Press to end the call How to transfer an incoming call see section Transfer on page 21 Silent ringing This function is useful if you do not wan...

Page 13: ...our attempts to establish contact with the called party Make internal calls How to make internal calls z Dial an extension number or internal group number The status of the extension is displayed or T...

Page 14: ...ammed line key External dial tone z Dial the external number Note You can make your calls faster using common abbreviated numbers and by programming your own abbreviated numbers Save external number W...

Page 15: ...nction keys so you first have to program a programmable key one key required per number See section Program a function on page 86 You can activate automatic redial on up to five external numbers at th...

Page 16: ...programmed Note Depending on system programming the automatic redial request could be cancelled automatically Pause It is possible to pause all of your successfully activated requests by programming...

Page 17: ...ey The key lamp shows steady light The call is now in camped on state with notification of free extension You can answer new incoming calls Note Calls cannot be camped on to internal group numbers A r...

Page 18: ...rity To intrude on the busy extension info Press and hold see display The conversation partner of the busy extension is shown in the display Speech j Press Speech j Press to intrude A warning tone is...

Page 19: ...any free loop key The key lamp shows steady light You can answer new incoming calls A ringing signal and the loop key lamp flashing indicates that an external line is available Loop 1 g Press again Th...

Page 20: ...or it to be answered Monitor g Press The key lamp shows steady light The call is supervised You can answer new incoming calls When the long distance call is answered Monitor g Press again The monitor...

Page 21: ...es make an inquiry transfer the call create a conference or put the call on hold to perform other tasks Transfer You want to transfer an incoming call to an extension z Dial the extension number or an...

Page 22: ...em programming Option 2 Announce the call first Speech j Press to call the extension Announce the call when the extension is answered Y Press or d Replace the handset to place the call Transfer to a b...

Page 23: ...med The oldest call on hold is shown in the display Speech k Press to retake The call is retaken The Hold key lamp remains lit if more calls are still on hold or Hold h Press pre programmed The call i...

Page 24: ...al extensions in a certain order serial Press see display z Call the first extension Speech j Press Inform the extension that he she will be connected with a serial call which cannot be transferred an...

Page 25: ...ion Audible Adjustments on page 94 From handset to handsfree You have an ongoing conversation via the handset s Press to switch the loudspeaker on You are now in the group listening mode d Replace the...

Page 26: ...an ongoing conversation and you want to establish a telephone conference z Dial the extension number of the third party Note Is the ongoing conversation partner shown on the right display then you hav...

Page 27: ...ence you can press the left or right clear button Clear j Press to finish conference or Clear k Press to finish conference Option 2 If you want to connect your conference partners extend Press to conn...

Page 28: ...he line Ask the caller to wait 0 Press the digit s for external call access External dial tone or Line out g Press a pre programmed line key External dial tone Y Press The ordering extension receives...

Page 29: ...and press Announce the call when the extension is answered Y Press to place the call Reserve a line You can key the caller s extension number first and then the requested number in order to reserve o...

Page 30: ...he information is shown Inform the calling party If there is voice information you will hear it Speech k Press Inform the caller You can place or disconnect the call Bypass diversion This is useful if...

Page 31: ...on will be bypassed Change and activate internal diversion To change and activate a programmed internal diversion 21 Dial z Dial the extension number and press z Enter the new diversion address Press...

Page 32: ...ting for a second dial tone press Press to activate the individual diversion Verification tone Clear j Press to finish the procedure Cancel external diversion 22 Dial z Dial the extension number and p...

Page 33: ...eping the stored information up to date for colleagues who are out of their offices Information can be of three kinds 1 Pre defined texts Enter the reason for the absence and the date and time of retu...

Page 34: ...not be allowed please ask your system administrator z Dial the extension number activate Press see display leave Press see display absence Press to activate see display Now you can register informatio...

Page 35: ...display The programmed absence info will be shown in the display Internal callers receive the information on the display or as spoken information to callers without display phone Info h Press to finis...

Page 36: ...ple Vacation back June 27 pre text Press see display next info Select appropriate info using next info see display 0627 Enter month and day activate Press see display Information active 12 May 10 35 1...

Page 37: ...formation via the handset or the loudspeaker Info h Press to finish the procedure Free text information You have selected the address Note Free text information will only be seen by display phones fre...

Page 38: ...allowed please ask your system administrator z Dial the extension number Erase erase Press see display absence Press to erase the information see display Change leave Press to leave another informatio...

Page 39: ...er the message system only possible from own extension you might be requested to change your password if it is default 0000 Note Some systems are programmed to allow the default password The following...

Page 40: ...ge type see display Note After sending you can repeat to other extensions You can also change the sending extension number if you want the message to be sent from someone else if this function is allo...

Page 41: ...call back Press to send a call me message see display Voice voice Press to send a voice message see display Use the menu keys to record your message and send it see display See section Information on...

Page 42: ...send the message to the next destination Message h Press to finish the procedure Change sending extension When you have dialled the receiving extension number you can define another extension as send...

Page 43: ...messages that you have sent for instance if you want to erase a message You can also check messages received at other extensions not allowed by default ask system administrator Message h Press adminis...

Page 44: ...Voice messages can also be forwarded to other mailbox numbers individual or common see section Forward a voice message on page 45 Note Messages are deleted from the system after a certain time The tim...

Page 45: ...he message see display Up to 20 messages can be stored Call back messages cannot be stored Message h Press to finish the procedure Forward a voice message Your received voice messages in the common ma...

Page 46: ...age forward Press see display The message is forwarded Note The forwarded message is a copy i e it can be deleted without deleting the original message Repeat the procedure to forward the message to a...

Page 47: ...and store received messages on page 44 Record message To start the recording 58 Dial and record your message The maximum recording time is four minutes and 15 seconds Select options below pause Press...

Page 48: ...The mailbox system is a part of the message system Common mailbox system If you divert your telephone to a common mailbox the callers are able to leave messages there Activate Divert your extension t...

Page 49: ...and your password See section Security on page 72 Retrieve messages externally To retrieve your messages from an external position z Dial your company s telephone number z Dial the common mailbox num...

Page 50: ...and 32 for reminder can also be stored as individual abbreviated numbers Common abbreviated numbers External numbers are stored centrally in your BusinessPhone Communication Platform Common abbreviate...

Page 51: ...st of up to 24 digits Note If your public network requires waiting for a second dial tone press 2nd 2 or z Dial a code 2 digits store Press to store the number or the code see display Clear j Press to...

Page 52: ...rogrammable key The pre programmed function will be shown in the display change Press see display Note If programmed names already exist press backward or forward until the function Namecall is shown...

Page 53: ...nal Press see display To search in the internal telephone directory external Press see display To search in the external telephone directory You can press search see display to step through the whole...

Page 54: ...rs several options to obtain this information Cost of the last call After finishing an outgoing external call you have the possibility to see the cost of the last call 46 Dial The display shows the co...

Page 55: ...e accumulated costs of your own extension since the last reset other Press see display The system requires a password z Enter the password Ask your system administrator for the defined password In cas...

Page 56: ...nction in this menu is only applicable when a printer is connected to the system To initiate a reset procedure you require a special class of service please ask your system administrator if this featu...

Page 57: ...see the accumulated costs of the entire system detail Press to read out the detailed counters of each extension trunk line see display In this menu you have the same possibilities as the previous men...

Page 58: ...Call Metering Information BusinessPhone Date 02 05 12 Time 10 53 ERICSSON AUSTRIA GmbH Pottendorfer Str 25 27 1121 Vienna AUSTRIA Reason for print out Read Division Total system Group Callers Director...

Page 59: ...tory number s are related to the extension caller or trunk group Directory number range Shows the directory number of the desired extension or trunkline When no directory number is entered then ALL wi...

Page 60: ...Press to initiate a system check see display When a fault is found the following information will be shown display Press to display the fault records see display The display shows the first fault reco...

Page 61: ...ablish the call Option 1 Registration on the callers individual call meter Set up the external line See section Make external calls on page 14 External dial tone meter Press see display Continue setti...

Page 62: ...Y Press again The call is registered on the callers individual call meter Clear k Press to disconnect the call Option 2 Registration on a specified account number Account g Press pre programmed z Dial...

Page 63: ...e key pre programmed Give the voice message and then release the key Now you can wait for answer or terminate If you do not get an answer within 30 seconds the paging function will be terminated autom...

Page 64: ...activity of other extensions free busy called Traffic situation Michael g Ongoing conversation lamp is on Michael g Free extension lamp is off Michael g The extension is called flashing lamp Pick up c...

Page 65: ...andem configurations Incoming calls to the hunt group are directed to free extensions in the group The hunt order within the group can be changed to suit your needs If all members of the hunt group ar...

Page 66: ...z Dial the hunt group code Please ask your system administrator for the configured number Press Note If you are logged in to more than one hunt group and log out from one of them the display will sho...

Page 67: ...ck up code You will immediately be connected with the calling party If two or more extensions simultaneously attempt to answer a call from the common bell extension only the first extension will pick...

Page 68: ...up to 15 digits The account number can be used before or during the call 9 Dial This code cannot be entered during the call or Account number g Press pre programmed z Enter account number and press V...

Page 69: ...f you receive busy tone your extension does not have the authority to set a reminder In case of a typing error press to delete the latest entered digit activate Press to activate see display Clear j P...

Page 70: ...ve calls and switches on again when the call is finished s Press to cancel the music Note You can adjust the volume see section Audible Adjustments on page 94 Doorphone The doorphone is used to monito...

Page 71: ...any The other costs will automatically be placed on your extension number or on a special project Note To activate this function you have to change the default password from 0000 to a personal one Whi...

Page 72: ...lephone e g if your external calls are placed on a specific account number Block extension 72 Dial to block your extension Verification tone Clear j Press to finish the procedure Un block extension 72...

Page 73: ...the DISA function Note The first time you enter the message system you might be requested to change your password if it is default 0000 This procedure is performed directly in the message system See s...

Page 74: ...s own extension 72 Dial z Dial your password Press Dial tone You can make one call from your extension Bypass another extension This makes it possible to make a call on another blocked extension by us...

Page 75: ...ed Use least cost routing 0 z Dial the digit s for external call access and the external number The usual way of making an outgoing external call Calling least cost routing If LCR has been installed i...

Page 76: ...difference compared to the analog public net is the number identification between the connected parties When you establish an outgoing external call the public number of your system and your extensio...

Page 77: ...r Plattner with public number 0 181100 4736 is calling Example 2 The caller has activated number secrecy The calling number will be suppressed Example 3 The public net cannot provide the calling numbe...

Page 78: ...ed one for example diversion or pick up from another extension your display shows the new number Example Called Party number 0 181100 Extension 4736 The desired extension 4736 will be answered by exte...

Page 79: ...ber in the public network during the call Malicious call id h Press to register the connected number pre programmed or 39 Dial to register the connected number If the function is accepted in the publi...

Page 80: ...your complete number public extension number to the connected party Number secrecy h Press a pre programmed key to suppress your complete number to the public net The lamp beside the key shows a stea...

Page 81: ...d telephone numbers and functions and for supervising extensions Your telephone can be expanded with up to four key panels Note If one or two key panels are used the optional key panel DBY 409 01 may...

Page 82: ...supervision of machines Option unit The Option unit DBY 410 02 is an optional accessory to be installed on the bottom of your telephone set The following devices can be installed via the Option unit T...

Page 83: ...vided with the option unit Activate Deactivate the headset Headset h Press the headset key to activate deactivate pre programmed See section Description on page 6 All calls can be handled via the head...

Page 84: ...sole 84 Headset with group listening s Press to toggle between headset with or without group listening Headset to handsfree s Press Headset h Press the headset key pre programmed Handsfree to headset...

Page 85: ...keys Remove the transparent cover in order to write the name beside the key Put the name referring to the programmed function in the field above the line to indicate that it is the primary function I...

Page 86: ...y key Press see display g Press the desired programmable key change Press see display forward Select function code see display See section Function codes and required data on page 89 enter Press see d...

Page 87: ...a programmable key with one delayed ringing signal For available function codes see section Function codes and required data on page 89 prog Press see display key Press see display g Press the desire...

Page 88: ...kward enter Press see display 234 Enter extension number store Press see display 4 Enter the ringing character enter Press see display Clear j Press to finish programming 12 May 10 35 15 OPERATOR 200...

Page 89: ...unction code Associated number Ringing character NAMECALL Dial by name 10 Extension number SUFFIX DIGIT Camp on 11 4 Automatic call back 11 5 Answer calls another extension 11 6 Radio paging 11 7 Intr...

Page 90: ...fields in the display consists of the following information When your phone is idle the first upper line shows date time temperature name and extension number The second line presents queue informatio...

Page 91: ...s activated a diversion the first and second line shows the name and extension number of the person you called and the third and fourth line shows where the call is diverted During an external incomin...

Page 92: ...ueue ICM Intercom call INCOMPL The number was incomplete INF Voice information activated INF Text information activated INFO The called extension has text or voice info stored INQUIRY INQ Inquiry call...

Page 93: ...ent signals the traffic state of the ongoing call or function Lamp indications g Extinguished lamp The function is not active g Steady light The function is active g Slowly flashing lamp The line or f...

Page 94: ...personal volume ringing signal and answer mode Personal settings Setting up the console to meet your requirements prog Press see display settings Press see display Continue by selecting which mode to...

Page 95: ...te If you have placed a call on a monitor or loop key with mode 3 selected the mode will temporarily switch to mode 2 to give the user a chance to pick up incoming calls from operator queue or calls p...

Page 96: ...enter Press to confirm the settings see display Clear j Press to finish the procedure Signalling mode You can select between two different signalling modes 1 Continuously default value 2 Burst signall...

Page 97: ...types ringing volume 10 steps and ringing character 10 characters prog Press see display ringing Press see display Now you can select ringing type volume or character Ringing type Select type 1 if yo...

Page 98: ...o change the level see display Clear j Press to finish the procedure Note This programming is not applicable when you have selected ringing type 2 Ringing character character Press see display You wil...

Page 99: ...led party repeated after 4 s Special ringing tone Ringing signal to line 2 repeated after 4 s Busy tone Called party is busy Number unobtainable tone Called number not accessible or vacant Blocking to...

Page 100: ...inging signals are emitted from the phone Note The tones and ringing signals in this guide refer to the standard system but may vary between countries Internal ringing signal repeated after 4 s Extern...

Page 101: ...a text message You have selected text mode Select characters by pressing digits repeatedly Example 5 Press a digit Note Key 1 is reserved for national characters Press to enter the character Moves cu...

Page 102: ...nes We would therefore like to draw your attention to the following Please do not transfer external calls to an external mailbox to information systems or to external parties before they have answered...

Page 103: ...nge 3 Space for personal directory list optional 4 Wall mounting screw holes You can put the cable to the handset in any of the two notches underneath the telephone The cable to the exchange has to be...

Page 104: ...perator s Console 104 Wall mounting handset hook When mounting on a wall you have to pull out and turn the hook Install stand and adjust telephone Press to decrease angle Pull to increase angle Tiltab...

Page 105: ...bles are required for this key panel as power is supplied from your telephone However if three or four key panels are to be connected then the DBY 409 02 optional key panel must be used for all key pa...

Page 106: ...ar sources of extreme heat e g near the radiator Make sure that the line cable isn t creased Cleaning the telephone Use a slightly moistened not wet cleaning rag or an anti static rag and wipe off the...

Page 107: ...cation to a busy extension to inform the person that you want to speak to him her See sections Internal Messages on page 39 Camp on To place queue a call to a busy extension The extension may have one...

Page 108: ...Internal callers are informed about absence and time of return External callers are diverted to the operator where the same information is available The operator can insert text or voice information...

Page 109: ...ator to notify a busy extension of a new call The operator will be recalled when the extension becomes free See sections Outgoing Calls on page 13 Off duty A key on the operator console When Off duty...

Page 110: ...rson which can be included in an ongoing two person conversation The connection can be internal or external See section During Calls on page 21 Tie line An external line from the private network Trans...

Page 111: ...one ordering 28 Call ordering off line 29 Call ordering on line 28 Change diversion address for another extension 31 Change information 38 Change sending extension 42 Check and store received messages...

Page 112: ...r an incoming call from an ISDN line 77 Make an external call on an ISDN line 78 Malicious call identification 79 Number identification 76 Number secrecy 80 Key system 63 Lamp indications 93 Last exte...

Page 113: ...number 14 Security 72 Block extension 72 Bypass blocked extension 74 Select password 73 Select password 73 Send message 40 Serial calls 24 Signals 100 Silent ringing 12 Supervise long distance calls 2...

Page 114: ...Notes BusinessPhone Operator s Console 114 Notes...

Page 115: ...115 BusinessPhone Operator s Console Notes...

Page 116: ...Notes BusinessPhone Operator s Console 116...

Page 117: ...r User Guide in electronical format Hardware requirements CPU Pentium 200MHz 64 MB RAM 20 MB free memory on hard disk optional Sound card recommended CD ROM drive 24X Software requirements Operating s...

Page 118: ......

Page 119: ...o Press and hold Y Camp on Notify g Loop1 g Any free loop key Press flashing key to retake Speech j Y During calls Switch to handsfree s Replace handset Switch to handset Lift handset Group listening...

Page 120: ...icsson is helping to create the most powerful communication companies in the world Ericsson Austria GmbH All rights reserved For questions regarding the product please contact your Ericsson Enterprise...

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