Ergo 32DH5502A, User Manual

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18.Troubleshooting
Problem Possible Solution
No power • Make sure the power cord is properly connected to the
LED TV AC power socket.
• Make sure the AC power cord is properly connected to the
wall outlet.
• Make sure the DC power button is ON.
• Plug another electrical device (like a radio) to the power
outlet to verify that the outlet is supplying the proper voltage.
No picture • The TV station may be experiencing problems. Try another
channel.
• The Cable TV signal may be scrambled or encoded. Please
contact your local cable operator.
• Make sure that connection to other components are correct
referring to the user guide.
• Make sure that setup has been done correctly after
connections.
• Make sure the correct input is selected and the input signal is
compatible.
Strange color, light color,
or color misalignment
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust brightness, contrast, saturation (color), and tint
referring to the user guide.
• Check the input signal setting.
No sound • Check your audio connections are properly connected
referring to the user guide.
• The MUTE button may have been pressed, try pressing this
button again.
• Check your audio settings, your TV audio may be set to
minimum.
• Press the (Up) button on the remote control.
Remote control unit does not
operate
• Make sure the directions of batteries are inserted correctly
referring to the user guide.
• Batteries could be weak or dead. Replace with new batteries.
• Is a fluorescent light illuminated near the remote control
sensor?
• The path of the remote control beam may be blocked. Make
sure the path is clear and that the remote control is aimed at
the remote control sensor on the TV.
• Press the POWER button on the remote control to see if you
can turn on the TV.
• Press MENU button on the remote control to see if there is a
MENU shown on the screen.
• Press only one button at a time and it is the correct one for
the operation you want to perform.