Epson WorkForce WF-2840 Series User Manual Download Page 1

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User's Guide

NPD6799-00 EN

Summary of Contents for WorkForce WF-2840 Series

Page 1: ...User s Guide NPD6799 00 EN ...

Page 2: ... Entering the SSID and Password 31 Making Wi Fi Settings by Push Button Setup 32 Making Wi Fi Settings by PIN Code Setup WPS 33 Checking the Network Connection Status 34 Network Icon 34 Printing a Network Connection Report 34 Printing a Network Status Sheet 40 Replacing or Adding New Wireless Routers 40 Changing the Connection Method to a Computer 41 Changing the Wi Fi Direct Simple AP Settings 41...

Page 3: ...nti Copy Pattern 93 Printing Multiple Files Together 94 Printing Using the Color Universal Print Feature 94 Adjusting the Print Color 95 Printing to Emphasize Thin Lines 96 Printing Clear Bar Codes 96 Canceling Printing 97 Menu Options for the Printer Driver 97 Printing from the Printer Driver on Mac OS 99 Printing Basics 99 Printing on 2 Sides 101 Printing Several Pages on One Sheet 102 Printing ...

Page 4: ... the Print Head Control Panel 160 Checking and Cleaning the Print Head Windows 161 Checking and Cleaning the Print Head Mac OS 161 Aligning the Print Head 162 Aligning the Print Head Control Panel 162 Cleaning the Paper Path for Ink Smears 162 Cleaning the ADF 163 Cleaning the Scanner Glass 165 Cleaning the Translucent Film 166 Network Service and Software Information Application for Configuring P...

Page 5: ...ided Printing 201 Printed Photos are Sticky 201 Images or Photos are Printed in Unexpected Colors 201 Cannot Print Without Margins 201 Edges of the Image are Cropped During Borderless Printing 202 The Position Size or Margins of the Printout Are Incorrect 202 Printed Characters Are Incorrect or Garbled 202 The Printed Image Is Inverted 203 Mosaic Like Patterns in the Prints 203 Uneven Colors Smear...

Page 6: ...ed Faxes or the Number Is Wrong 215 Other Problems 216 Slight Electric Shock when Touching the Printer216 Operation Sounds Are Loud 216 The Date and Time Are Incorrect 216 Application Is Blocked by a Firewall for Windows Only 216 Appendix Technical Specifications 217 Printer Specifications 217 Scanner Specifications 218 Interface Specifications 218 Fax Specifications 219 Network Function List 219 ...

Page 7: ...pport website at http support epson net Digital manual Start EPSON Software Updater on your computer EPSON Software Updater checks for available updates of Epson software applications and the digital manuals and allows you to download the latest ones Related Information Application for Updating Software and Firmware EPSON Software Updater on page 175 Using the Manual to Search for Information The ...

Page 8: ...es you need Click Print in the File menu and then specify the pages you want to print in Pages in Pages to Print To specify a series of pages enter a hyphen between the start page and the end page Example 20 25 To specify pages that are not in series divide the pages with commas Example 5 10 15 Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant...

Page 9: ... Windows Server 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microso...

Page 10: ...e plug can be easily unplugged Do not place or store the printer outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the...

Page 11: ...ed into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating If you plan to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for...

Page 12: ...horized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio waves from this printer may negatively affect the operation of automatically controlled devices such as automatic doors or fire alarms and could lead to accidents due to malfunction When using this printer near automatically controlled devices follow all posted warning...

Page 13: ... Slide to the edge of the originals D ADF document support Supports originals E ADF output tray Holds originals ejected from the ADF A Rear paper feed Loads paper B Paper support Supports loaded paper C Edge guide Feeds the paper straight into the printer Slide to the edges of the paper D Output tray Holds the ejected paper E Stopper Prevents printouts from falling from the output tray Printer Bas...

Page 14: ...and allows you to make print settings A Scanner unit support Supports the scanner unit B Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer C Ink cartridge holder Install the ink cartridges Ink is ejected from the print head nozzles Printer Basics Part Names and Functions 14 ...

Page 15: ...plus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Connects the power cord D EXT port Connects external phone devices E LINE port Connects a phone line F USB port Connects a USB cable to connect with a computer Related Information Control Panel on page 16 Printer Basics Part Names and Functions 15 ...

Page 16: ...enu and then press the OK button to enter the selected menu E Stops the current operation F Enters numbers characters and symbols G Clears number settings such as the number of copies H Starts an operation such as printing or copying I Applies to a variety of functions depending on the situation J Returns to the previous screen K Turns on when received documents that have not yet been printed or s...

Page 17: ...s you to scan a document or a photo Copy Allows you to copy a document Wi Fi Setup Allows you to set up the printer for use on a wireless network This is a shortcut to the following menu Settings Network Settings Wi Fi Setup Fax Allows you to send faxes Quiet Mode Displays Quiet Mode setting that allows you to reduce the noise the printer makes However enabling this may reduce print speed Dependin...

Page 18: ...hed entering characters select OK and then press the OK button Function button Descriptions l r Moves the cursor to the left or right A 1 Switches the character type You can enter alphanumerics or symbols You can also switch them by using the button Enters a space Deletes a character to the left backspace OK Enters the selected characters Viewing Animations You can view animations of operating ins...

Page 19: ...ent step The animation repeats when the progress bar reaches the end B Press l button to return to the previous step C Indicates the total number of steps and the current step number In the example above it shows step 2 from 3 steps D Press r button to move to the next step Printer Basics Guide to the Control Panel Viewing Animations 19 ...

Page 20: ...uter Related Information Connecting to a Computer on page 21 Connecting to a smart device over a wireless router on page 22 Making Wi Fi Settings from the Printer on page 31 Wi Fi Direct Simple AP Connection Use this connection method when you are not using Wi Fi at home or at the office or when you want to connect the printer and the computer or smart device directly In this mode the printer acts...

Page 21: ...o Devices other than iOS and Android using Wi Fi Direct on page 28 Connecting to a Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc o...

Page 22: ...nter http epson sn Setup Note If you want to connect a computer and a smart device to the printer at the same time we recommend setting up from the computer first by using the installer Related Information Printing from Smart Devices on page 107 Connecting to an iPhone iPad or iPod touch using Wi Fi Direct This method allows you to connect the printer directly to an iPhone iPad or iPod touch witho...

Page 23: ... the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the m...

Page 24: ...the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect press the l button See Related Information below for details on connecting 8 Tap the notification displayed on the screen of the iPhone iPad or iPod touch 9 Tap Join Network Settings Connecting to a Smart De...

Page 25: ...ter that you want to connect to See the information displayed on the printer s control panel to select the printer 14 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Network Settings Connecting to a Smart Device Connecting to an iPhone iPad or iP...

Page 26: ...Install Epson iPrint on the smart device in advance Note You only need to make these settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK butto...

Page 27: ...evice If printers are not displayed connect by selecting Other OS Devices See Related Information below for connecting 9 When the device connection approval screen is displayed select Approve 10 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Net...

Page 28: ...onnect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi Fi Direct 3 Check the message and then press the OK button to proceed 4 Check the message and then press the OK button to proceed 5 Sel...

Page 29: ...n on the printer s control panel and then enter the password The screenshot is an example on iPhone 7 On the printer s control panel press the OK button Network Settings Connecting to a Smart Device Connecting to Devices other than iOS and Android using Wi 29 ...

Page 30: ...See the information displayed on the printer s control panel to select the printer 11 On the printer s control panel press the OK button For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Network Settings Connecting to a Smart Device Connecting to Devices other than iOS and Android using Wi 30 ...

Page 31: ...Push Button Setup on page 32 Making Wi Fi Settings by PIN Code Setup WPS on page 33 Making Wi Fi Settings by Entering the SSID and Password You can set up a Wi Fi network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using an wireless router with...

Page 32: ...t find any information see the documentation provided with the wireless router 7 When you have setup finished and then press the button Note If you fail to connect load paper and then press the button to print a network connection report Related Information Entering Characters on page 18 Checking the Network Connection Status on page 34 When You Cannot Make Network Settings on page 194 Making Wi F...

Page 33: ... 194 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to an wireless router by using a PIN code You can use this method to set up if an wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK button 2 Select Wi ...

Page 34: ... in the following way Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer s home screen Related Information Guide to the Home Screen on page 17 Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Load papers 2 Select Settings on the ...

Page 35: ...ort on page 35 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code b Messages on the Network Environment Related Information E 1 on page 36 E 2 E 3 E 7 on page 36 E 5 on page 37 E 6 on page 37 E 8 on page 37 E 9 on page 38 Network Settings Checking the Network Connection Status Printi...

Page 36: ...your wireless router does not support WPS Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireles...

Page 37: ...reless router is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make setting...

Page 38: ...subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to 255 255 255 0 If st...

Page 39: ...inter Related Information Printing a Network Status Sheet on page 40 Connecting to a Computer on page 21 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually t...

Page 40: ...r network first You can confirm the number of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup sc...

Page 41: ...ith Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting Change the Connection Methods Follow the on screen instructions until the following screen is displayed Select Set up Printer connection again for new network router or changing USB to network etc on the Install Software screen and then click Next Changing the Wi F...

Page 42: ...the printer to your arbitrary value You can set the password in ASCII characters that is displayed on the software keyboard on the control panel When changing the password all connected devices are disconnected Use the new password if you want to re connect the device Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer ...

Page 43: ...ou want to disconnect a specific device disconnect from the device instead of the printer Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconnect the Wi Fi connection to the printer s network name SSID Connect to another network name SSID 1 Select Wi Fi Setup on the home screen To select an item use the u d l r buttons and then press the OK b...

Page 44: ...select an item use the u d l r buttons and then press the OK button 2 Select Restore Default Settings Network Settings 3 Check the message and then press the OK button Network Settings Restoring the Network Settings from the Control Panel 44 ...

Page 45: ...n the edge guide Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 Paper suitable for printing photos Media Name Size Loading Capacity Sheets Epson Ultra Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 20 Epson Premium Glossy Photo Paper A4 13 18 cm 5 7 in 10 15 cm 4 6 in 20 Eps...

Page 46: ...e sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2 sided printing and borderless printing are not available for letterhead paper Envelopes Media Name Size Loading Capacity Envelopes Envelope Envelope 10 Envelope DL Envelope C6 10 Related Information Paper for Borderless Printing on page 46 Paper for 2 Sided Printing on...

Page 47: ...r Fan and align the edges of the paper before loading Do not fan or curl photo paper Doing so may damage the printable side If the paper is curled flatten it or curl it slightly in the opposite direction before loading Printing on curled paper may cause paper jams and smears on the printout Do not use paper that is wavy torn cut folded damp too thick too thin or paper that has stickers stuck to it...

Page 48: ...ntable side facing up cImportant Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line just under the d symbol inside the edge guide Load paper short edge first However when you have set the long edge as the width of the user defined size load paper long edge first Preparing the Printer Loading Papers Loading Paper in the Rear Paper F...

Page 49: ... the paper size and paper type settings screen by selecting Settings Printer Setup Paper Source Settings Paper Setting For letterhead paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up ...

Page 50: ...uides to the edges of the envelopes Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten them before loading Do not use envelopes that are curled or folded Using these envelopes causes paper jams and smears on the printout Do not use envelopes with adhesive surfaces on the flaps or window envelopes Avoid using envelope...

Page 51: ...Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Epson Photo Paper Glossy Glossy Photo Paper Glossy Epson Matte Paper Heavyweight Matte Epson Matte Epson Photo Quality Ink Jet Paper Photo Quality Ink Jet Epson Photo Quality Ink Jet Placing Originals Place originals on the scanner glass or...

Page 52: ... scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to them Originals that are cut irregularly or not right angled Originals t...

Page 53: ...nals cImportant Do not load originals above the line indicated by the triangle symbol on the ADF Do not add originals while scanning Placing Originals on the ADF for 2 up Copying Place the originals in the direction shown in the illustration and then select the orientation setting Preparing the Printer Placing Originals Placing Originals on the ADF 53 ...

Page 54: ...ginal Orientation Landscape Place the originals on the ADF in the direction of the arrow Placing Originals on the Scanner Glass Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you may be injured cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass 1 Open the document cover ...

Page 55: ...5 mm from the corner of the scanner glass is not scanned When originals are placed in the ADF and on the scanner glass priority is given to the originals in the ADF 4 Close the cover gently cImportant Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged 5 Remove the originals after scanning Note If you leave the originals on the scanner glass for a l...

Page 56: ...o edit a contact select Edit and then select the target contact To delete a contact select Delete select the target contact and then select Yes No further steps are necessary 4 Make the necessary settings Note When entering a fax number enter an external access code at the beginning of the fax number if your phone system is PBX and you need the access code to get an outside line If the access code...

Page 57: ...ame and then select OK 5 Enter or edit the Index Word and then select OK 6 Select the contacts that you want to register in the group Each time you press the r button the contact is selected and deselected alternatively Note You can register up to 99 contacts 7 Sselect Add Entry to complete registering or editing Related Information Entering Characters on page 18 Register Contacts on a Computer Us...

Page 58: ...g 2 Select Advanced Settings from the list at the top right of the window 3 Select Contacts 4 Select the number that you want to register and then click Edit 5 Enter a Name and Index Word 6 Select a group from Type 7 Click Select for Contact s for Group The available destinations are displayed 8 Select the destination that you want to register to the group and then click Select Note Destinations c...

Page 59: ...elect this feature to clean clogged nozzles in the print head Print Head Alignment Select this feature to adjust the print head to improve print quality Vertical Alignment Select this feature if your printouts look blurry or text and lines are misaligned Horizontal Alignment Select this feature if horizontal banding appears at regular intervals in your printouts Ink Cartridge s Replacement Use thi...

Page 60: ...int Sound Adjust the volume Mute Select On to mute all sound Normal Mode Select the volume such as Button Press Quiet Mode Select the volume such as Button Press in Quiet Mode Quiet Mode Your product may not have this feature depending on the location of purchase Select On to reduce noise during printing however this may lower the print speed Depending on the paper type and print quality settings ...

Page 61: ... in which you are using your printer If you change the country or region your fax settings return to their defaults and you must select them again Language Select the language used on the LCD screen Keyboard Change the layout of the keyboard on the LCD screen Sleep Timer Adjust the time period to enter a sleep mode energy saving mode when the printer has not performed any operations The LCD screen...

Page 62: ...Checks the status of the network connection and prints the network connection report If there are any problems with the connection see the check report to solve the problem Related Information Making Wi Fi Settings by Entering the SSID and Password on page 31 Making Wi Fi Settings by Push Button Setup on page 32 Making Wi Fi Settings by PIN Code Setup WPS on page 33 Wi Fi Direct Simple AP Connecti...

Page 63: ...le Cloud Print Services Suspend Resume Select whether to suspend or resume the Google Cloud Print services Unregister Unregister the Google Cloud Print services Status Check whether or not the printer is registered and connected to the Google Cloud Print services For registration and usage guides see the following portal website https www epsonconnect com http www epsonconnect eu Europe only Menu ...

Page 64: ...e control panel as described below Settings Print Status Sheet Configuration Status Sheet Print information sheets showing the current printer status and settings Supply Status Sheet Print information sheets showing the status of consumables Usage History Sheet Print information sheets showing the usage history of the printer Menu Options for Print Counter Select the menus on the control panel as ...

Page 65: ...te Checks if the latest version of the firmware has been uploaded to the network server If an update is available you can select whether or not to start updating Current Version Displays the current firmware version of your printer Notification Checks for firmware updates periodically and notifies you if an update is available Saving Power The printer enters sleep mode or turns off automatically i...

Page 66: ... the following Note Your product may have the Power Off Settings or Power Off Timer feature depending on the location of purchase Select Sleep Timer or Power Off Settings Power Off If Inactive or Power Off If Disconnected and then make settings Select Sleep Timer or Power Off Timer and then make settings Preparing the Printer Saving Power Saving Power Control Panel 66 ...

Page 67: ... Fax Features on page 72 Menu Options for Fax Settings on page 76 Network Settings on page 20 Managing Contacts on page 56 User Default Settings Menu on page 80 Report Settings Menu on page 79 Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telepho...

Page 68: ... the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer Connecting to DSL or ISDN Connect a phone cable from the DSL modem or the ISDN terminal adapter to th...

Page 69: ... to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from the EXT port on the back of the printer 2 Connect the phone device and the EXT port with a phone cable Note When sharing a single phone line make sure you connect the phone device to the EXT port of the printer If you split the line to connect the phone device and the prin...

Page 70: ...make the printer ready to send and receive faxes The Wizard is displayed automatically when the printer is turned on for the first time You can also display the wizard manually from the printer s control panel You need to run the wizard again in case the wizard is skipped when the printer is first turned on or when the connection environment has changed The items below are what you can set through...

Page 71: ...tive ring services offered by many telephone companies the service name differs by company allows you to have several phone numbers on one phone line Each number is assigned a different ring pattern You can use one number for voice calls and another for fax calls Select the ring pattern assigned to fax calls in DRD Depending on the region On and Off are displayed as the DRD options Select On to us...

Page 72: ...Connected Phone Remote Receive on page 74 Basic Settings Menu on page 77 Making Settings Individually for Printer s Fax Features You can configure the printer s fax features individually using the printer s control panel The settings made using Fax Setting Wizard can also be changed For more details see the descriptions of the Fax Settings Menu Related Information Menu Options for Fax Settings on ...

Page 73: ...l Phone Device A printer with an external phone device works as follows If your phone device is the answering machine and when it answers within the number of rings set in Rings to Answer If the ringing is for a fax The printer automatically switches to receive faxes If the ringing is for a voice call The answering machine can receive voice calls and record voice messages When you pick up the hand...

Page 74: ...ls that came with the answering machine for its settings The printer s Rings to Answer setting may not be displayed depending on the region Related Information Usage of Auto Mode on page 73 Basic Settings Menu on page 77 Making Settings to Receive Faxes Operating Only a Connected Phone Remote Receive You can start receiving incoming faxes by only picking up the handset and operating the phone with...

Page 75: ... using the Rejection Number List select Edit Blocked Number list and then edit the list Related Information Basic Settings Menu on page 77 Making Settings to Send and Receive Faxes on a Computer To send and receive faxes on a computer FAX Utility must be installed on the computer connected by network or USB cable Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer ...

Page 76: ...he FAX Utility However if there are any faxes that have been unsaved to the computer the feature does not work 1 Select Settings on the home screen on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Select Fax Settings Receive Settings 3 SelectSave to Computer No Related Information Receive Settings Menu on page 78 Menu Options for Fax Settings ...

Page 77: ...ct the type of phone system to which you have connected the printer When set to Pulse you can temporarily switch the dialing mode from pulse to tone by pressing T is entered while entering numbers on the fax top screen This setting may not be displayed depending on your region or country Line Type Select the line type to which you have connected the printer When using the printer in an environment...

Page 78: ...t in the contacts set whether to reject receiving the faxes Edit Blocked Number list You can register up to 30 fax numbers to reject the faxes and calls Enter up to 20 characters using 0 9 or space Related Information Making the Printer Ready to Send and Receive Faxes Using Fax Setting Wizard on page 70 Setting Receive Mode on page 72 Making Settings to Receive Faxes Operating Only a Connected Pho...

Page 79: ...t to the top the printed documents are stacked in the correct page order When the printer is running low on memory this feature may not be available Print Suspend Time During the time period you specified from Stop through Restart you specified the printer saves documents received in the printer s memory without printing them This feature can be used for noise prevention at night or to prevent con...

Page 80: ...ases the backups when sending or receiving a document completes successfully and the backups become unnecessary Selecting Off to prepare for an unexpected power off due to an electricity failure or an incorrect operation temporarily stores backup copies of sent and received documents in its memory Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this before...

Page 81: ...d select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and Other Hardware Printers and Faxes Right click on your printer and select Printing preferences Accessing the printer driver from the printer icon on the task bar The printe...

Page 82: ...icking an item displays Help When you select Print Preview you can see a preview of your document before printing 6 Click OK to close the printer driver window 7 Click Print Note When you select Print Preview a preview window is displayed To change the settings click Cancel and then repeat the procedure from step 2 Related Information Available Paper and Capacities on page 45 Loading Paper in the ...

Page 83: ...vailable when EPSON Status Monitor 3 is enabled However it may not be available when the printer is accessed over a network or is used as a shared printer Note To enable EPSON Status Monitor 3 click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 1 On the printer driver s Main tab select an option from 2 Sided Printing 2 Click Settings make the appropriate se...

Page 84: ... page 97 Printing Several Pages on One Sheet You can print two or four pages of data on a single sheet of paper Print Settings On the printer driver s Main tab select 2 Up or 4 Up as the Multi Page setting Note This feature is not available for borderless printing Related Information Printing Basics on page 81 Main Tab on page 97 Printing Printing from the Printer Driver on Windows Printing Severa...

Page 85: ...size of a document by a specific percentage or to fit the paper size you loaded in the printer Print Settings On the printer driver s More Options tab select the document size from the Document Size setting Select the paper size you want to print on from the Output Paper setting Select Reduce Enlarge Document and then select Fit to Page or Zoom to When you select Zoom to enter a percentage Select ...

Page 86: ...taping them together Note This feature is not available for borderless printing Print Settings On the printer driver s Main tab select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting If you click Settings you can select the panels that you do not want to print You can also select the cutting guide options Related Information Printing Basics on page 81 Main Tab on page 97 P...

Page 87: ...nd Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 87 ...

Page 88: ...pe the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 88 ...

Page 89: ...eet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 89 ...

Page 90: ... Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 90 ...

Page 91: ...rizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing from the Printer Driver on Windows Printing One Image on Multiple Sheets for Enlargement Cre 91 ...

Page 92: ...uch as a user name and printing date in headers or footers Print Settings On the printer driver s More Options tab click Watermark Features and then select Header Footer Click Settings and then select the items you want to print Printing Printing from the Printer Driver on Windows Printing with a Header and Footer 92 ...

Page 93: ...ilable under the following conditions Paper Plain paper Copy paper Borderless Not selected Quality Standard Automatic 2 sided printing Not selected Color Correction Automatic Note You can also add your own anti copy pattern Print Settings On the printer driver s More Options tab click Watermark Features and then select Anti Copy Pattern Click Settings to change details such as the size or density ...

Page 94: ... Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save the current job The extension of the saved files is ecl To open a Print Project click Job Arranger Lite on the printer driver s Maintenance tab to open the Job Arranger Lite window Next select Open from the File menu to select the ...

Page 95: ... More Options tab select Custom as the Color Correction setting Click Advanced to open the Color Correction window and then select the method of color correction Note Automatic is selected as default on the More Options tab With this setting the colors are automatically adjusted to match the paper type and print quality settings PhotoEnhance on the Color Correction window adjusts the color by anal...

Page 96: ...can Only enable this feature if the bar code you printed cannot be scanned You can use this feature under the following conditions Paper Plain paper Copy paper Letterhead or Envelope Quality Standard The print quality may be changed when printing The print speed may become slower and print density may become higher Note Deblurring may not always be possible depending on the circumstances Print Set...

Page 97: ...tabs Reset Defaults Return all settings to their factory default values The settings on the More Options tab are also reset to their defaults Ink Levels Displays the approximate ink levels Paper Source Select the paper source from which the paper is fed Select Auto Select to automatically select the paper source selected in the print settings on the printer s control panel If the printer has only ...

Page 98: ...ve Presets You can add or remove your own presets for frequently used print settings Select the preset you want to use from the list Show Settings Displays a list of items currently set on the Main and More Options tabs Reset Defaults Return all settings to their factory default values The settings on the Main tab are also reset to their defaults Document Size Select the size of your document Outp...

Page 99: ...ws you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Language Changes the language to be used on the printer driver window To apply the settings close the printer driver and ...

Page 100: ...rences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again macOS Mojave 10 14 cannot access Print Settings in applications made by Apple such as TextEdit 5 Change the settings as necessary See the menu options for the printer driver for details 6 Click Print Related Information Available Paper and Capacities on page 45 Loading Paper in th...

Page 101: ...d Printing Settings from the pop up menu Select the method of 2 sided printing and then make the Document Type settings Note Printing speed may be reduced depending on the document type When printing photos with dense data select Text Graphics or Text Photos in the Document Type setting If the printouts are smeared or ink bleeds through to the other side of the paper adjust the Print Density and I...

Page 102: ...rinting Basics on page 99 Menu Options for Layout on page 104 Printing and Stacking in Page Order Reverse Order Printing You can print from the last page so that the documents are stacked in page order Print Settings Select Paper Handling from the pop up menu Select Reverse as the Page Order setting Related Information Printing Basics on page 99 Printing Printing from the Printer Driver on Mac OS ...

Page 103: ...e menu of the application Click Page Setup and then select your printer in Format For Select the size of the data to be printed from Paper Size enter a percentage in Scale and then click OK Select Page Setup from the File menu of the application Select your printer in Format For Select the size of the data to be printed from Paper Size enter a percentage in Scale and then click OK Select Print fro...

Page 104: ...the computer However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel Canceling Click the printer icon in the Dock Select the job you want to cancel and then do one of the following OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delet...

Page 105: ...e Select the paper size to print on Scale down only Select when reducing the size of the document Menu Options for Cover Page Print Cover Page Select whether or not to print a cover page When you want to add a back cover select After document Cover Page Type Select the contents of the cover page Menu Options for Print Settings Paper Source Select the paper source from which the paper is fed If the...

Page 106: ...lick Options Supplies Options or Driver Operation Settings of the Mac OS Printer Driver Skip Blank Page Avoids printing blank pages Quiet Mode Prints quietly However the print speed may be slower Permit temporary black printing Prints only with black ink temporarily High Speed Printing Prints when the print head moves in both directions The print speed is faster but the quality may decline Output ...

Page 107: ...ervice If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Related Information Printing Using a Network Service on page 179 Installing Epson iPrint You can install Epson iPrint on your smart device fr...

Page 108: ... and paper type G Displays the paper size When this is displayed as a button tap it to display the paper settings currently set on the printer H Displays photos and documents you selected I Starts printing Note To print from the document menu using iPhone iPad and iPod touch running iOS start Epson iPrint after transferring the document you want to print using the file sharing function in iTunes U...

Page 109: ...d on page 48 Connecting to a Smart Device on page 22 Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your product control panel you cannot use AirPrint See the link below to enable the messages if necessary 1 Load paper in your product 2 Set up...

Page 110: ...Canceling the Ongoing Job Press the y button on the printer s control panel to cancel the print job in progress Printing Canceling the Ongoing Job 110 ...

Page 111: ... 5 Select color copy or monochrome copy 6 Press the OK button to display and check the print settings To change the settings press the d button select the setting items and change settings When you have finished press the OK button Note If you want to copy by reducing or enlarging the size of a document by a specific percentage select any item other than Auto Fit as the Reduce Enlarge setting Spec...

Page 112: ...iple Originals onto One Sheet 1 Select Copy on the home screen To select an item use the u d l r buttons and then press the OK button 2 Press the OK button to display the print settings and then press the d button 3 Select 2 up as the Multi Page setting and then press the OK button 4 Select the order of the layout for the Layout Order setting and then press the OK button 5 Select the orientation o...

Page 113: ...the paper you loaded in the printer Reduce Enlarge Enlarges or reduces the originals Actual Size Copies at 100 magnification Auto Fit Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass are detected as the scan area but the margins ...

Page 114: ...rintouts may be faint Best provides higher quality printing but the printing speed may be slower For users in Western Europe the draft mode is not available ID Card Copy Scans both sides of an ID card and copies onto one side of A4 size paper Borderless Copy Copies without margins around the edges The image is enlarged a little to remove margins from the edges of the paper Select how much to enlar...

Page 115: ...indows Vista you need to make WSD settings on your computer before scanning Related Information Scanning to a Computer on page 115 Scanning Using WSD on page 119 Scanning to a Computer Note Before scanning install Epson Scan 2 and Epson Event Manager on your computer 1 Place the originals 2 Select Scan on the home screen To select an item use the u d l r buttons and then press the OK button 3 Sele...

Page 116: ...connected to a network you can select the computer to which you want to save the scanned image You can display up to 20 computers on the printer s control panel If you set Network Scan Name Alphanumeric on Epson Event Manager it is displayed on the control panel 5 Press the x button Related Information Placing Originals on page 51 Making Custom Settings in Epson Event Manager You can set the scan ...

Page 117: ...3 Click Make Job Settings Scanning Scanning Using the Control Panel Scanning to a Computer 117 ...

Page 118: ...n or the color for saving the scanned image Target Folder Select the save folder for the scanned image Filename Prefix Start Number Change the settings for the file name you want to save File Format Select the save format Launch Action Select the action when scanning Test Settings Starts test scanning using current settings 5 Click OK to return to the main screen Scanning Scanning Using the Contro...

Page 119: ...for computers running Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista If you are using Windows 7 Windows Vista you need to setup your computer in advance using this feature 1 Place the originals 2 Select Scan on the home screen To select an item use the u d l r buttons and then press the OK button Scanning Scanning Using the Control Panel Scanning Using WSD 119 ...

Page 120: ...lly The following is necessary to set up a WSD port The printer and the computer are connected to the network The printer driver is installed on the computer 1 Turn the printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displayed Click Uninstall and start again if the Uninstall scre...

Page 121: ...es and Printers screen Windows 7 Click start Control Panel Hardware and Sound or Hardware Devices and Printers Windows Vista Click start Control Panel Hardware and Sound Printers 7 Check that an icon with the printer s name on the network is displayed Select the printer name when using with WSD Scanning from a Computer Scanning Using Epson Scan 2 You can scan by using the scanner driver Epson Scan...

Page 122: ...4 Make the following settings on the Main Settings tab Document Source Select the source where the original is placed Document Size Select the size of the original you placed Original orientation buttons Select the set orientation of the original you placed Depending on the size of the original this item may be set automatically and cannot be changed Image Type Select the color for saving the scan...

Page 123: ...ou can enhance the color specified for the scanned image and then save it in grayscale or black and white Brightness You can adjust the brightness for the scanned image Contrast You can adjust the contrast for the scanned image Gamma You can adjust the gamma brightness of the intermediate range for the scanned image Threshold You can adjust the border for monochrome binary black and white Unsharp ...

Page 124: ...ame by selecting Settings from the list Folder Select the save folder for the scanned image from the list You can select another folder or create a new folder by selecting Select from the list 7 Click Scan Related Information Placing Originals on page 51 Scanning Photos or Pictures Photo Mode Using Photo Mode in Epson Scan 2 you can scan originals with wide variety of image adjustment features tha...

Page 125: ...ode from the Mode list 4 Make the following settings on the Main Settings tab Image Type Select the color for saving the scanned image Resolution Select the resolution Note The Document Source setting is fixed as Scanner Glass and the Document Type setting is fixed as Reflective Reflective means originals which are not transparent for example ordinary papers or photos You cannot change these setti...

Page 126: ... as thumbnails Note To preview the entire scanned area clear the Thumbnail check box at the top of the preview widow 6 Confirm the preview and make image adjustment settings on the Advanced Settings tab if necessary Scanning Scanning from a Computer Scanning Using Epson Scan 2 126 ...

Page 127: ...ing printed papers such as a magazine Dust Removal You can remove dust on the scanned image Note The items may not be available depending on other settings you made Depending on the original the scanned image may not be adjusted correctly When multiple thumbnails are created you can adjust the image quality for each thumbnail Depending on the adjustment items you can adjust the quality of scanned ...

Page 128: ... scanned data on a smart device or to Cloud services send it by email or print it If you start Epson iPrint when the printer is not connected to the network a message is displayed instructing you to connect to the printer Follow the instructions to complete the connection See the URL below for the operating conditions http epson sn Installing Epson iPrint You can install Epson iPrint on your smart...

Page 129: ...t it again from the next time D Displays the scanning screen E The scanning screen displayed when the scan menu is selected F Displays the screen where you can make scan settings such as resolution G Displays scanned images H Starts scanning I Displays the screen where you can save scanned data to a smart device or Cloud services J Displays the screen where you can send scanned data by email K Dis...

Page 130: ...page 67 Sending Faxes Using the Printer Sending Faxes Using the Control Panel Related Information Sending Faxes Automatically Using the Control Panel on page 130 Sending Faxes Automatically Using the Control Panel You can send faxes by entering fax numbers for recipients on the control panel 1 Place the originals You can send up to 100 pages in one transmission however depending on the remaining a...

Page 131: ...to has not been registered in Contacts register it from Contacts Manager Fax Menu Contacts Manager To select from sent fax history Press the d button and then select a recipient Note To delete recipients you have entered press the r button on the Fax screen select the recipient and then press the OK button Press the button to finish and return to the Fax screen 4 Press the OK button and then selec...

Page 132: ...on 4 Press the OK button and then select Scan Settings or Fax Send Settings to make settings such as the resolution and the sending method if necessary 5 When you hear a fax tone press the x button and then hang up the handset Note When a number is dialed using the connected telephone it takes longer to send a fax because the printer performs scanning and sending simultaneously While sending the f...

Page 133: ...g method in Scan Settings or Fax Send Settings if necessary 6 Press the button until you are returned to the Fax screen and then press the x button to send the fax 7 When sending is complete remove the originals Related Information Placing Originals on page 51 Sending Faxes Automatically Using the Control Panel on page 130 Fax Send Settings on page 138 Sending Faxes in Monochrome at a Specified Ti...

Page 134: ...with mixed sizes 1 Place the first batch of originals at the same size 2 Select Fax on the home screen To select an item use the u d l r buttons and then press the OK button 3 Specify the recipient 4 Press the OK button and then select Scan Settings 5 Select ADF Continuous Scan and then select On You can also make settings such as the resolution and the sending method in Scan Settings or Fax Send ...

Page 135: ...of the fax settings you can print a Fax Settings List by selecting Fax Menu More Fax Report Fax Settings List See Related Information below to make settings Related Information Making Settings Individually for Printer s Fax Features on page 72 Receiving Incoming Faxes There are two options in Receive Mode Related Information Usage of Auto Mode on page 135 Usage of Manual Mode on page 136 Usage of ...

Page 136: ... starts receiving faxes If the ringing is for a voice call You cannot answer the phone Ask the person to call you back Note Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer Otherwise the answering machine cannot receive voice calls to record voice messages For details on setting up the answering machine see the manual supplied wit...

Page 137: ...telephone and operate the phone and the printer following the audio guidance 1 Select Fax on the home screen To select an item use the u d l r buttons and then press the OK button 2 Press the OK button and then select More 3 Select Polling Receive and then select On 4 Specify the recipient Note If you cannot manually enter a fax number Direct Dialing Restrictions in Security Settings is set to On ...

Page 138: ...to send the fax Density Sets the density of the outgoing fax Press r to make the density darker and press l to make it lighter ADF Continuous Scan Sending faxes by placing originals one by one or by placing originals by size you can send them as one document at their original sizes See Related Information below on this topic Original Size Glass Select the size and orientation of the original you p...

Page 139: ...ximately 7 mm lower than the top of the scanned image The header may overlap with the image however the fax received by the recipient will not be split into two documents Fax Header Select the header for the recipient To use this feature you should register multiple headers in advance Additional Header Info Select the information you want to add You can select one from Your Phone Number and Destin...

Page 140: ...r You can send faxes from the computer by using the FAX Utility and PC FAX driver Note Check if the FAX Utility and the printer s PC FAX driver has been installed before using this feature Application for Configuring Fax Operations and Sending Faxes FAX Utility on page 173 Application for Sending Faxes PC FAX Driver on page 173 If the FAX Utility is not installed install the FAX Utility using the ...

Page 141: ... want to send other documents in the same fax transmission select Add documents to send checkbox The screen for adding documents is displayed when you click Next in step 9 7 Select Attach a cover sheet checkbox if necessary 8 Specify a recipient Selecting a recipient name fax number and so on from PC FAX Phone Book If the recipient is saved in the phone book do the steps below A Click the PC FAX P...

Page 142: ...ings you have selected for the first document are applied to other documents When you have selected Attach a cover sheet checkbox specify the content of the cover sheet in the Cover Sheet Settings window A Select a cover sheet from samples in the Cover Sheet list Note that there is no function to create an original cover sheet or to add an original cover sheet to the list B Enter the Subject and M...

Page 143: ...ve created Note The following explanation uses Text Edit a standard Mac OS application as an example 1 Create the document you want to send by fax in an application 2 Click Print from the File menu The application s Print window is displayed 3 Select your printer fax name in Name click d to display the detailed settings check the print settings and then click OK 4 Make settings for each item Speci...

Page 144: ... access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from Related Information link below 7 Check the recipient settings and then click Fax Sending starts Make sure the name and fax number of the recipient are correct before transmitting Note If you click the printer icon in Dock the transmission status check screen i...

Page 145: ...ll a PDF viewer such as Adobe Reader in the computer Related Information Setting Receive Mode on page 72 Application for Updating Software and Firmware EPSON Software Updater on page 175 Installing the Latest Applications on page 176 Saving Incoming Faxes on a Computer You can make settings to save incoming faxes on a computer by using the FAX Utility Install the FAX Utility on the computer in adv...

Page 146: ...the printer s memory You need Adobe Reader to view the received faxes because they are saved as PDF files Using the Fax Icon on the Task Bar Windows You can check for new faxes and the operation status by using the fax icon displayed on the Windows taskbar 1 Check the icon Standing by Checking for new faxes Importing new faxes is complete 2 Right click the icon and then click View Receiving Fax Re...

Page 147: ...is available only on computers set to Save save faxes on this computer Open the received fax folder specified in Received Fax Output Settings Open the Fax Receive Monitor and click Check new faxes now Notification that new faxes have been received Select the Notify me of new faxes via a dock icon in the Fax Receive Monitor Preferences in the FAX Utility the fax receive monitor icon on the Dock jum...

Page 148: ...Fax Report 4 Select the report you want to print and then follow the on screen instructions Note You can change the report format From the home screen select Settings Fax Settings Report Settings and then change the Attach Fax image to report or Report Format settings Related Information More on page 139 Report Settings Menu on page 79 Faxing Using Other Faxing Features Printing Fax Report Manuall...

Page 149: ...el select Ink Level To check the remaining service life of the maintenance box select Maintenance Box Service Life Checking the Status of the Remaining Ink and the Maintenance Box Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Maintenance tab Note If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Stat...

Page 150: ...L 603 603XL 603 603XL XL indicates a large cartridge Note For users in Europe visit the following website for information on Epson s ink cartridge yields http www epson eu pageyield Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quality or reliability of non genuine ink The use of non genuine ink may cause damage that is not covered by Epson s warranties and un...

Page 151: ...packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Handling precautions for replacing ink cartridges Be careful not to break the hooks on the side of the ink cartridge when you remove it from the package Do not shake cartridges after opening the package as they may leak You must remove the yellow tape from the ca...

Page 152: ...rinter However when reinserting a cartridge some ink may be consumed to guarantee printer performance For maximum ink efficiency only remove an ink cartridge when you are ready to replace it Ink cartridges with low ink status may not be used when reinserted To ensure you receive premium print quality and to help protect your print head a variable ink safety reserve remains in the cartridge when yo...

Page 153: ... replacing ink cartridges before they are expended Select Maintenance Ink Cartridge s Replacement on the home screen Select How to and then view the animations displayed on the control panel to learn how to replace the ink cartridges Related Information Ink Cartridge Codes on page 150 Ink Cartridge Handling Precautions on page 150 Maintenance Box Code Epson recommends the use of a genuine Epson ma...

Page 154: ...long period Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to sto...

Page 155: ...ill remains you can use the following settings to continue printing for a short time using only black ink Type of paper plain papers Envelope Color B W or Grayscale Borderless Not selected EPSON Status Monitor 3 Enabled When printing from the printer driver on Windows Because this feature is only available for approximately five days replace the expended ink cartridge as soon as possible Note If E...

Page 156: ...d 3 If you want to print in monochrome select Remind me later The ongoing job is canceled 4 Now you can copy originals on plain paper in monochrome Select the feature you want to use on the home screen Note Borderless copying is not available Temporarily Printing with Black Ink Windows Do one of the following When the following window is displayed select Print in Black Replacing Ink Cartridges and...

Page 157: ... tab 3 Select plain papers or Envelope as the Paper Type setting on the Main tab 4 Select Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Temporarily Printing with Black Ink Mac OS Note To use this feature through a network connect with Bonjour 1 Click the printer icon in the Dock Replacin...

Page 158: ...ze setting 8 Select plain papers or Envelope as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Conserving Black Ink when the Black Ink Is Low for Windows Only When black ink is running low and there is enough color ink remaining you can use a mixture of color inks to create black You can continue printing while preparing a replacement black ink cartrid...

Page 159: ...nsumed Options Description Yes Select to use a mixture of color inks to create black This window is displayed the next time you print a similar job No Select to continue using the remaining black ink This window is displayed the next time you print a similar job Disable this feature Select to continue using the remaining black ink This window is not displayed until you replace the black ink cartri...

Page 160: ...clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has not improved after repeating nozzle che...

Page 161: ...e printed completely Related Information Loading Paper in the Rear Paper Feed on page 48 Checking and Cleaning the Print Head Windows 1 Load A4 size plain paper in the printer 2 Access the printer driver window 3 Click Nozzle Check on the Maintenance tab 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 48 Accessing the Printer Driver on page 81 C...

Page 162: ... to improve the printouts according to the status of the print results Vertical lines look misaligned or the printouts look blurry Select Vertical Alignment Horizontal banding occurs at regular intervals Select Horizontal Alignment 4 Follow the on screen instructions Related Information Loading Paper in the Rear Paper Feed on page 48 Cleaning the Paper Path for Ink Smears When the printouts are sm...

Page 163: ...r Paper Feed on page 48 Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the ADF cover 2 Use a soft moist cloth to clean the roller and the interior of the ADF Maintaining the Printer Cleaning the ADF 1...

Page 164: ...llustration cImportant If the glass surface is stained with grease or some other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Maintaining the Printer Cleaning the ADF 164...

Page 165: ...ation Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you may be injured cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer Maintaining the Printer Cleaning the Scanner Glass 165 ...

Page 166: ...the glass A damaged glass surface can decrease the scan quality Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required Cotton swabs several Water with a few drops of detergent 2 to 3 drops of detergent in 1 4 cup of tap water Light for checking smears cImportant D...

Page 167: ...ars such as finger marks or grease on the translucent film A go to the next step A Translucent film B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations Maintaining the Printer Cleaning the Translucent Film 167 ...

Page 168: ...film the springs of the film may be dislocated and the printer may be damaged 5 Use a new dry cotton swab to wipe the film cImportant Do not leave any fibers on the film Note To prevent the smear from spreading frequently replace the cotton swab with a new one 6 Repeat steps 4 and 5 until the film is not smeared 7 Visually check that the film is not smeared Maintaining the Printer Cleaning the Tra...

Page 169: ...user name and the password If you forget them you will need to contact Epson service support Running Web Config on a Web Browser 1 Check the printer s IP address Select Settings Network Settings Connection Check from the control panel Press the x button or the OK button to print the network connection report Check the printer s IP address on the printed network connection report 2 Launch a Web bro...

Page 170: ...k the URL Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Running Web Config on Mac OS 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Show Printer Webpage Sinc...

Page 171: ...the Latest Applications on page 176 Adding the Network Scanner Before using Epson Scan 2 you need to add the network scanner 1 Start the software and then click Add on the Scanner Settings screen Note If Add is grayed out click Enable Editing If the main screen of Epson Scan 2 is displayed it has already been connected to the scanner If you want to connect to another network select Scanner Setting...

Page 172: ...n select All Programs or Programs Epson Software Event Manager Starting on Mac OS Go Applications Epson Software Event Manager Related Information Installing the Latest Applications on page 176 Application for Scanning from a Computer Epson ScanSmart This application allows you to scan documents and photos easily and then save the scanned images in simple steps See the Epson ScanSmart help for det...

Page 173: ...int Scan Print Fax and then select the printer FAX Click Options Supplies Utility Open Printer Utility Related Information Receiving Faxes on a Computer on page 144 Installing the Latest Applications on page 176 Application for Sending Faxes PC FAX Driver PC FAX driver is an application that allows you to send a document created on a separate application as a fax directly from the computer PC FAX ...

Page 174: ...only Printing created QR codes Printing photos showing the shooting date and time Note Windows Server operating systems are not supported To use this application the printer driver for this printer must be installed Starting on Windows Windows 10 Click the start button and then select Epson Software Epson Photo Windows 8 1 Windows 8 Enter the application name in the search charm and then select th...

Page 175: ... 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs Epson Software EPSON Software Updater Note You can also start EPSON Software Updater by clicking the printer icon on the task bar on the desktop and then selecting Software Update Starting on Mac OS Select ...

Page 176: ...Installing the Latest Applications Note When reinstalling an application you need to uninstall it first 1 Make sure the printer and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select th...

Page 177: ...ons and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do n...

Page 178: ... Server 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server...

Page 179: ...r on page 175 Printing Using a Network Service By using Epson Connect service available on the Internet you can print from your smartphone tablet PC or laptop anytime and practically anywhere To use this service you need to register the user and the printer in Epson Connect The features available on the Internet are as follows Email Print When you send an email with attachments such as documents o...

Page 180: ...rtridge Epson recommends the use of genuine Epson ink cartridges W 14 A borderless printing ink pad is nearing the end of its service life Contact Epson or an authorised Epson service provider to replace the borderless printing ink pad It is not a user serviceable part The message will be displayed until the ink pad is replaced Press the x button to resume printing I 22 Set Wi Fi from the Push But...

Page 181: ...ires replacing and this can only be performed by an authorised Epson Service provider The Epson warranty does not cover the cost of this replacement Related Information Removing Jammed Paper on page 182 Contacting Epson Support on page 228 Installing the Latest Applications on page 176 Checking the Printer Status Windows 1 Access the printer driver window 2 Click EPSON Status Monitor 3 on the Main...

Page 182: ...lling the Latest Applications on page 176 Removing Jammed Paper Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Removing Jammed Paper from the Rear Paper Feed Remove the jammed paper Solving P...

Page 183: ...om Rear Cover 1 Remove the rear cover 2 Remove the jammed paper 3 Remove jammed paper from the rear cover 4 Insert the rear cover in the printer Solving Problems Removing Jammed Paper Removing Jammed Paper from Rear Cover 183 ...

Page 184: ...Never touch the buttons on the control panel while your hand is inside the printer If the printer starts operating it could cause an injury Be careful not to touch the protruding parts to avoid injury 1 Open the scanner unit with the document cover closed 2 Remove the jammed paper Solving Problems Removing Jammed Paper Removing Jammed Paper from Inside the Printer 184 ...

Page 185: ...may cause a malfunction 3 Close the scanner unit For safety the scanner unit is closed in two steps Note The scanner unit cannot be opened from the position shown below Close it completely before opening it Solving Problems Removing Jammed Paper Removing Jammed Paper from Inside the Printer 185 ...

Page 186: ...cover 2 Remove the jammed paper 3 Raise the ADF input tray cImportant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged Solving Problems Removing Jammed Paper Removing Jammed Paper from the ADF 186 ...

Page 187: ...te in the recommended environmental conditions Use paper supported by this printer Follow the paper handling precautions Do not load more than the maximum number of sheets specified for the paper For plain paper do not load above the line indicated by the triangle symbol on the edge guide Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the prin...

Page 188: ...oading Paper in the Rear Paper Feed on page 48 Several Sheets of Paper are Fed at a Time Load one sheet of paper at a time When several sheets of paper are fed at a time during manual 2 sided printing remove any paper which is loaded in the printer before you reload the paper Paper Out Error Occurs When a paper out error occurs although paper is loaded in the rear paper feed reload paper in the ce...

Page 189: ...ms Power Does Not Turn On Make sure the power cord is securely plugged in Hold down the P button for a little longer Power Does Not Turn Off Hold down the P button for a little longer If you still cannot turn off the printer unplug the power cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically Select Power Of...

Page 190: ...ter See the related information link below for details Related Information Changing the Connection Method to a Computer on page 41 Checking the Connection Network When you have changed your wireless router or provider try making network settings for the printer again Connect the computer or smart device to the same SSID as the printer Turn off the devices you want to connect to the network Wait fo...

Page 191: ...details If you are printing a large data size image the computer may run out of memory Print the image at a lower resolution or a smaller size Related Information Checking for Genuine Epson Printer Drivers on page 191 Installing the Latest Applications on page 176 Checking for Genuine Epson Printer Drivers You can check if a genuine Epson printer driver is installed on your computer by using one o...

Page 192: ...enu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies and if the Options tab and Utility tab are displayed on the window a genuine Epson printer driver is installed on your computer Related Information Installing the Latest Applications on page 176 Solving Problems Cannot Print from a Computer Checking the Software and Data 192 ...

Page 193: ...nters and Faxes see the following to select the icon Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of printer driver may be created If copies such as EPSON XXXX Series copy 1 are created right click the copied driver icon and then click Remove Device Make sure the printer port is selected correctly in P...

Page 194: ...nformation Printing a Network Connection Report on page 34 Messages and Solutions on the Network Connection Report on page 35 Cannot Connect from Devices Even Though Network Settings are No Problems If you cannot connect from the computer or smart device to the printer even though the network connection report does not show any problems see the following When you are using multiple wireless router...

Page 195: ... cannot connect to the printer because the printer only supports communication over 2 4 GHz Connect the computer or smart device to the same SSID as the printer Most wireless routers have a privacy separator feature that blocks communication between connected devices If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disabl...

Page 196: ...work connection report network status sheet or on Web Config Related Information Printing a Network Connection Report on page 34 Printing a Network Status Sheet on page 40 Checking the SSID for the Computer Windows Click in the task tray on the desktop Check the name of the connected SSID from the list displayed Solving Problems When You Cannot Make Network Settings Checking the SSID for the Compu...

Page 197: ...port further away from the computer If the printer supports the 5 GHz frequency range connect to the SSID for the 5 GHz range Related Information Wi Fi Specifications on page 220 Cannot Print from an iPhone iPad or iPod touch Connect the iPhone iPad or iPod touch to the same network SSID as the printer Enable Paper Setup Auto Display in the following menus Settings Printer Setup Paper Source Setti...

Page 198: ...nozzles may be clogged Perform a nozzle check to check if the print head nozzles are clogged Clean the print head if any of the print head nozzles are clogged Related Information Checking and Cleaning the Print Head on page 160 Colored Banding Appears at Intervals of Approximately 2 5 cm Select the appropriate paper type setting for the type of paper loaded in the printer Align the print head usin...

Page 199: ...ow down printing speed Windows Clear High Speed on the printer driver s More Options tab Mac OS Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select Off as the High Speed Printing setting Print Quality is Poor Check the following if the print quality is poor due to blurry prints banding missing...

Page 200: ...e the date printed on the package For best results use up ink cartridge within six months of opening the package Try to use genuine Epson ink cartridges This product is designed to adjust colors based on the use of genuine Epson ink cartridges The use of non genuine ink cartridges may cause print quality to decline Related Information Checking and Cleaning the Print Head on page 160 Aligning the P...

Page 201: ...aper path Related Information Cleaning the Paper Path for Ink Smears on page 162 Images or Photos are Printed in Unexpected Colors When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction ...

Page 202: ...ped off move the original slightly away from the corner When placing the originals on the scanner glass clean the scanner glass and the document cover If there is dust or stains on the glass the copy area may extend to include the dust or stains resulting in the wrong copying position or small images Select the appropriate Original Size in the copy settings Select the appropriate paper size settin...

Page 203: ...nes Appear in the Copied Image Clean the paper path Clean the scanner glass Clean the ADF Do not press too hard on the original or the document cover when you are placing the originals on the scanner glass When the paper is smeared lower the copy density setting Related Information Cleaning the Paper Path for Ink Smears on page 162 Cleaning the Scanner Glass on page 165 Cleaning the ADF on page 16...

Page 204: ...ninstalling and then reinstalling the printer driver Other Printing Problems Printing Is Too Slow Close any unnecessary applications Lower the quality setting High quality printing slows down the printing speed Enable the bidirectional or high speed setting When this setting is enabled the print head prints while moving in both directions and the printing speed increases Windows Select High Speed ...

Page 205: ...references from the menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Cannot Start Scanning If you are scanning with the ADF check that the document cover and ADF cover are closed You cannot use ADF when scanning from Photo Mode in Epson Scan 2 Connect the USB cable securely to the printer and the computer If you are using a USB hub try to connect the...

Page 206: ...er is displayed Related Information Uninstalling Applications on page 177 Installing the Latest Applications on page 176 Cannot Start Scanning when Using the Control Panel Make sure Epson Scan 2 and Epson Event Manager are installed correctly Check the scanning setting assigned in Epson Event Manager Scanned Image Problems Uneven Colors Dirt Spots and so on Appear when Scanning from the Scanner Gl...

Page 207: ...ing Using Epson Scan 2 on page 121 Offset Appears in the Background of Images Images on the back of the original may appear in the scanned image In Epson Scan 2 select the Advanced Settings tab and then adjust the Brightness This feature may not be available depending on the settings on the Main Settings tab Image Type or other settings on the Advanced Settings tab In Document Mode in Epson Scan 2...

Page 208: ...ion and then scan again Related Information Scanning Using Epson Scan 2 on page 121 Cannot Scan the Correct Area on the Scanner Glass Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass When placing multiple originals on the scanner glass make sure there is a gap of at ...

Page 209: ...Originals with ruled lines or underlining over the text Originals with hand written text Originals with creases or wrinkles In Document Mode in Epson Scan 2 when Image Type on the Main Settings tab is set to Black White adjust Threshold on the Advanced Settings tab When you increase the Threshold black becomes stronger In Document Mode in Epson Scan 2 select the Advanced Settings tab and then Imag...

Page 210: ...y During Continuous Scanning Scanning slows down to prevent the printer mechanism from overheating and being damaged However you can continue scanning To return to normal scanning speed leave the printer idle for at least 30 minutes Scanning speed does not return to normal if the power is off Scanning Stops when Scanning to PDF Multi TIFF When scanning using Epson Scan 2 you can continuously scan ...

Page 211: ...ation error occurs change the Fax Speed setting to Slow 9 600bps on the control panel Check that the telephone wall jack works by connecting a phone to it and testing it If you cannot make or receive calls contact your telecommunication company To connect to a DSL phone line you need to use a DSL modem equipped with a built in DSL filter or install a separate DSL filter to the line Contact your DS...

Page 212: ... Preferences from the menu Printers Scanners or Print Scan Print Fax and then make sure the printer fax is displayed The printer fax is displayed as FAX XXXX USB or FAX XXXX IP If the printer fax is not displayed click and then register the printer fax Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then double click the printer fax If the printer is paused cl...

Page 213: ...ax Later on page 133 Basic Settings Menu on page 77 Cannot Receive Faxes If you have subscribed to a call forwarding service the printer may not be able to receive faxes Contact the service provider If you have not connected a telephone to the printer set the Receive Mode setting to Auto on the control panel Under the following conditions the printer runs out of memory and cannot receive faxes See...

Page 214: ...ect Fine as the Resolution setting Enable the ECM setting on the control panel Related Information Fax Send Settings on page 138 Cleaning the Scanner Glass on page 165 Cleaning the ADF on page 163 Faxes Are Sent at the Wrong Size When sending a fax using the scanner glass place the original correctly aligning its corner with the origin mark Select your original size on the control panel Clean the ...

Page 215: ...e amount deleted a higher threshold gives you a higher possibility of printing on one page Related Information Receive Settings Menu on page 78 Other Faxing Problems Cannot Make Calls on the Connected Telephone Connect the telephone to the EXT port on the printer and pick up the receiver If you cannot hear a dial tone through the receiver connect the phone cable correctly Answering Machine Cannot ...

Page 216: ...ver Select System Preferences from the menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Quiet Mode setting The Date and Time Are Incorrect Set the date and the time correctly on the control panel After a power failure caused by a lightning strike or if the power is left off for a long time the clock may show the wr...

Page 217: ...kness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 41 0 mm 1 61 in D 37 0 mm 1 46 in Borderless printing A 44 0 mm 1 73 in B ...

Page 218: ...anning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and white 16 bits per pixel internal 1 bits per pixel external Light Source LE...

Page 219: ...edial 2 times with 1 minute intervals Interface RJ 11 Phone Line RJ 11 Telephone set connection The specifications may differ by country or region Network Function List Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 IPP ...

Page 220: ...astructure Wi Fi Direct Simple AP 2 3 Wireless Securities 4 WEP 64 128bit WPA2 PSK AES 5 1 IEEE802 11n is only available for the HT20 2 Not supported for IEEE 802 11b 3 Simple AP mode is compatible with a Wi Fi connection infrastructure 4 Wi Fi Direct supports WPA2 PSK AES only 5 Complies with WPA2 standards with support for WPA WPA2 Personal Security Protocol SSL TLS HTTPS Server Client IPPS Supp...

Page 221: ... 50 60 Hz Rated Current 0 4 0 2 A 0 2 A Power Consumption with USB Con nection Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 7 W Power off Approx 0 2 W Standalone copying Approx 12 0 W ISO IEC24712 Ready mode Approx 4 6 W Sleep mode Approx 0 7 W Power off Approx 0 3 W Note Check the label on the printer for its voltage For European users see the followin...

Page 222: ...to 40 C 22 to 104 F Freezing Temperature 16 C 3 2 F Ink thaws and is usable after approximately 3 hours at 25 C 77 F You can store for one month at 40 C 104 F System Requirements Windows Windows Vista Windows 7 Windows 8 8 1 Windows 10 or later 32 bit 64 bit Windows XP SP3 32 bit Windows XP Professional x64 Edition SP2 Windows Server 2003 SP2 or later Mac OS Mac OS X v10 6 8 or later macOS 11 or l...

Page 223: ...el See the following website to check whether or not this printer meets the standards for the German Blue Angel http www epson de blauerengel Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and muni...

Page 224: ...porting the printer avoid tilting it placing it vertically or turning it upside down otherwise ink may leak Leave the ink cartridges installed Removing the cartridges can dry out the print head and may prevent the printer from printing 1 Turn off the printer by pressing the P button 2 Make sure the power light turns off and then unplug the power cord cImportant Unplug the power cord when the power...

Page 225: ...cartridge holder to the case with tape 7 Close the scanner unit For safety the scanner unit is closed in two steps Note The scanner unit cannot be opened from the position shown below Close it completely before opening it Appendix Transporting and Storing the Printer 225 ...

Page 226: ...sible for any use of this information as applied to other products Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excludin...

Page 227: ...F OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE QR Code is a registered trademark of DENSO WAVE INCORPORATED in Japan and other countries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and o...

Page 228: ... product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Note Depending on the product the dial list data for fax and or network settings may be stored in the product s memory ...

Page 229: ... in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This informa...

Page 230: ...tation Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Toll Free 800 120 5564 Our HelpDesk team can help you with the following over the...

Page 231: ... Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500 766 Fax 62 21 808 66 799 Our Hotline team can help you with the following over the phone or fax Sales enquiries and product information Technical support Epson Service Center Province Company Name Address Phone E mail JAKARTA Epson Sales and Service Jakarta SUDIRMAN Wisma Keiai Lt 1 Jl Jenderal Sud...

Page 232: ...port epson indonesia co id PEKANBARU Epson Service Center PekanBaru Jl Tuanku Tambusai No 459 A Kel Tangkerang barat Kec Marpoyan damai Pekanbaru Riau 28282 0761 8524695 pkb technical epson indonesia co id pkb admin epson indonesia co id PONTIANAK Epson Service Center Pontianak Komp A yani Sentra Bisnis G33 Jl Ahmad Yani Pontianak Kalimantan Barat 0561 735507 767049 pontianak technical epson indon...

Page 233: ...l Bantarjati Kec Bogor Utara JAWA BARAT 16153 0251 8310026 bgr admin epson indonesia co id bgr technical epson indonesia co id SERANG EPSON SERVICE CENTER Serang Jl Ahmad Yani No 45C SERANG BANTEN 0254 7912503 srg admin epson indonesia co id srg technical epson indonesia co id PALU EPSON SALES AND SERVICE Palu Jl Juanda No 58 Palu Sulteng 0451 4012 881 plw admin epson indonesia co id plw technical...

Page 234: ...ng Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information Product information Answers to Frequently Asked Questions FAQs Latest versions of Epson product drivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users...

Page 235: ...blic holidays Help for Users in the Philippines To obtain technical support as well as other after sales services users are welcome to contact the Epson Philippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson P...

Page 236: ...Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706 2663 Appendix Where to Get Help Contacting Epson Support 236 ...

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