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Epson WorkForce Pro WP-4025 DW, User Manual

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Epson WorkForce Pro WP-4025 DW User Manual Download Page 93

&

 

“Running a printer operation check” on page 80

Printed side is smeared or scuffed

❏

If the paper is curled toward the printable side, flatten it or curl it slightly in the opposite direction.

❏

For Windows, clear the 

High Speed

 check box from the More Options window in your printer driver. See the

online help for details.
For Mac OS X 10.5 or later, select 

Off

 from the High Speed Printing. To display the High Speed Printing, click

through the following menus: 

System Preferences

, 

Print & Fax

, your printer (in the Printers list box), 

Options &

Supplies

, and then 

Driver

.

For Mac OS X 10.4, clear the 

High Speed Printing

 setting in Extension Settings in the Print dialog box of your

printer driver.

❏

Load and eject plain paper several times.

&

 

“Cleaning the interior of the printer” on page 72

❏

Uninstall the printer driver, then reinstall it.

&

 

“Uninstalling Your Software” on page 74

Printing is too slow

❏

Make sure the paper type selected in the printer driver is appropriate for the type of paper loaded in the printer.

&

 

“Selecting the correct paper type ” on page 27

❏

For Windows, choose a lower 

Quality

 in the printer driver Main window.

For Mac OS X, choose a lower 

Print Quality

 in the Print Settings dialog from your printer driver’s Print dialog.

&

 

“Accessing the printer driver for Windows” on page 25

 

&

 

“Accessing the printer driver for Mac OS X” on page 26

❏

For Mac OS X 10.5 or later, select 

On

 from the High Speed Printing dialog. To display the High Speed Printing

dialog, click through the following menus: 

System Preferences

, 

Print & Fax

, your printer (in the Printers list

box), 

Options & Supplies

, and then 

Driver

.

For Mac OS X 10.4, check the High Speed Printing setting in Extension Settings in the Print dialog of your printer
driver.

❏

Close any unnecessary applications.

❏

If you print continuously for an extended period, the printing may be extremely slow. This is to slow down the
printing speed and prevent the printer mechanism from overheating and being damaged. If this happens, you can
continue to print, but we recommend stopping and leaving the printer idle for at least 30 minutes with the power
on. (The printer does not recover with the power off.) After you restart, the printer will print at normal speed.

❏

Uninstall the printer driver, then reinstall it.

& 

 

“Uninstalling Your Software” on page 74

If you try all of the methods above and cannot solve the problem, see the following:

&

 

“Increasing the Print Speed (For Windows Only)” on page 97

WP-4011/4015/4020/4025     User’s Guide

Troubleshooting

93

Summary of Contents for WorkForce Pro WP-4025 DW

Page 1: ...User s Guide NPD4451 00 EN ...

Page 2: ...ems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko Eps...

Page 3: ...ct Check what is available for your product WP 4011 WP 4015 WP 4020 WP 4025 Print Ethernet Wi Fi Illustrations used in this guide The illustrations in this guide are from a similar product model Although they may differ from your actual product the method of operation is the same Warnings Cautions and Notes Warnings Cautions and Notes in this manual are indicated as below and have the following me...

Page 4: ... cords straight at the ends and the points where they enter and leave the transformer If you use an extension cord with the product make sure that the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet s ampere rating Never...

Page 5: ... dust water heat sources or in locations subject to shocks vibrations high temperature or humidity Do not use with wet hands Place the product near a wall outlet where the plug can be easily unplugged Using the product Observe the following when using the product Do not insert objects through the slots in the product Take care not to spill liquid on the product Do not put your hand inside the prod...

Page 6: ...with soap and water If it gets in your eyes flush them immediately with water Before installing the new ink cartridge in the printer shake it back and forth horizontally in five centimeter movements about 15 times within five seconds Use the ink cartridge before the date printed on its package Use up the ink cartridge within six months of installation for best results Do not dismantle the ink cart...

Page 7: ...OSX10 5or10 6 29 Basic printer settings for Mac OS X 10 4 31 Canceling Printing 33 Using the printer button 33 For Windows 33 For Mac OS X 34 Printing with Special Layout Options 34 2 Sided Printing 34 Fit to Page Printing 42 Pages Per Sheet Printing 45 Poster Printing for Windows only 48 Watermark Printing for Windows only 52 Sharing Your Printer 54 Installing Option 250 Sheet Paper Cassette Unit...

Page 8: ...intout has a slight slant 92 Inverted image 92 Blank pages print 92 Printed side is smeared or scuffed 93 Printing is too slow 93 Paper Does Not Feed Correctly 94 Paper does not feed 94 Multiple pages feed 94 Paper is improperly loaded 95 Paper is not ejected fully or is wrinkled 95 The Printer Does Not Print 95 All lights are off 95 Lights came on and then went out 95 Only the power light is on 9...

Page 9: ...Help for Users in Malaysia 115 Help for Users in India 116 Help for Users in the Philippines 117 Index WP 4011 4015 4020 4025 User s Guide Contents 9 ...

Page 10: ...trations in this section are from a similar product model Although they may differ from your actual product the method of operation is the same a Paper cassette 1 b Paper cassette 2 optional WP 4011 4015 4020 4025 User s Guide Getting to Know Your Product 10 ...

Page 11: ...des b Stopper c Output tray extension d Output tray e Edge guides f Rear MP tray g Feeder guard a Ink cartridge slots b Front cover c Print head WP 4011 4015 4020 4025 User s Guide Getting to Know Your Product 11 ...

Page 12: ...a External USB port b LAN port c Maintenance box d Rear unit e AC inlet WP 4011 4015 4020 4025 User s Guide Getting to Know Your Product 12 ...

Page 13: ...is button the product prints the printer status sheet e Starts head cleaning black only f Starts head cleaning all colors except black If the product is turned on while pressing and holding this button the product prints the nozzle check pattern g Cancels printing during a print job Lights Lights Function P On when the product is on Flashes when the product is receiving data printing replacing an ...

Page 14: ...Lights Function Status lights on page 77 WP 4011 4015 4020 4025 User s Guide Getting to Know Your Product 14 ...

Page 15: ...irst and keep the following points in mind Note Load the paper into the paper cassette printable side down The printable side is usually whiter or glossier See the instruction sheetspacked with the paper formore information Some types of paper have cut cornersto help identify the correct loading direction If the paper is curled flatten it or curl it slightly in the opposite direction before loadin...

Page 16: ...lope DL 3 Envelope C6 3 10 Envelope C4 4 1 Epson Bright White Ink Jet Paper A4 200 200 50 8 Epson Matte Paper Heavyweight A4 20 Epson Photo Quality Ink Jet Paper A4 80 Epson Premium Glossy Photo Paper A4 10 15 cm 4 6 in 13 18 cm 5 7 in 16 9 wide size 102 181 mm 20 Epson Premium Semigloss Photo Paper A4 10 15 cm 4 6 in 20 Epson Photo Paper A4 1 10 15 cm 4 6 in 13 18 cm 5 7 in 20 Epson Ultra Glossy ...

Page 17: ...ng is 1 sheet 7 The loading capacity for manual 2 sided printing is 5 sheets 8 The loading capacity for manual 2 sided printing is 20 sheets Note The availability of paper varies by location Storing paper Return unused paper to the original package as soon as you finish printing When handling special media Epson recommends storing your prints in a resealable plastic bag Keep unused paper and print...

Page 18: ...been ejected close it before pulling out the paper cassette B Slide the edge guides to the sides of the paper cassette Note When using Legal size paper extend the paper cassette as shown in the illustration WP 4011 4015 4020 4025 User s Guide Paper Handling 18 ...

Page 19: ...of the paper before loading For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 15 Do not use paper with binder holes E Slide the edge guides to the edges of the paper WP 4011 4015 4020 40...

Page 20: ...er size Paper Size Loaded Setting on page 71 When using Legal size paper lower the stopper Leave enough space in front of the product for the paper to be fully ejected Do not remove or insert the paper cassette while the product is operating Into the rear MP tray Follow these steps to load paper Note The illustrations in this section are from a similar product model Although they may differ from y...

Page 21: ...sing Legal size paper lower the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide D Fan a stack of paper then tap it on a flat surface to even the edges WP 4011 4015 4020 4025 User s Guide Paper Handling 21 ...

Page 22: ...Setting on page 71 For plain paper do not load paper above the line just under the d arrow mark inside the edge guide For Epson special media make sure the number of sheets is less than the limit specified for the media Selecting which tray to use and its loading capacities on page 15 Up to 1 sheet of Legal size paper can be loaded at a time Loading Envelopes Follow these steps to load envelopes N...

Page 23: ...A Slide out the output tray and raise the stopper B Pull up the rear MP tray C While holding the feeder guard forward pinch and slide the edge guide WP 4011 4015 4020 4025 User s Guide Paper Handling 23 ...

Page 24: ...t a time Selecting which tray to use and its loading capacities on page 15 Do not use envelopes that are curled or folded Flatten the envelope and the flaps before loading Flatten the leading edge of the envelope before loading Avoid using envelopes that are too thin as they may curl during printing Align the edges of the envelopes before loading E Slide the edge guide to the edge of the envelopes...

Page 25: ... printer driver from most Windows applications the Windows Start menu or the taskbar To make settings that apply only to the application you are using access the printer driver from that application To make settings that apply to all of your Windows applications access the printer driver from the Start menu or the taskbar Refer to the following sections to access the printer driver Note Screen sho...

Page 26: ... access the printer driver dialog Dialog Box How to Access It Page Setup Click Page Setup on the File menu of your application Note for Mac OS X 10 5 or later Depending on your application the Page Setup menu may not appear in the File menu Print Click Print on the File menu of your application Epson Printer Utility 4 For Mac OS X 10 6 click System Preferences on the Apple menu and then click Prin...

Page 27: ...remium Semigloss Photo Paper Epson Premium Semigloss Epson Glossy Photo Paper Epson Glossy Epson Photo Paper Epson Photo Epson Matte Paper Heavyweight Epson Photo Quality Ink Jet Paper Epson Matte Envelopes Envelope These paper types are compatible with Exif Print and PRINT Image Matching For more information refer to the documentation that came with the Exif Print or PRINT Image Matching compatib...

Page 28: ...tion below Introduction to Using Loading and Storing Media on page 15 Refer to the section below for the printable area Printable area on page 105 Basic printer settings for Windows A Open the file you want to print B Access the printer settings Accessing the printer driver for Windows on page 25 C Click the Main tab D Select the appropriate Paper Source setting WP 4011 4015 4020 4025 User s Guide...

Page 29: ...correct paper type on page 27 Note Print quality is automatically adjusted for the selected Paper Type H Click OK to close the printer settings window Note To make changes to advanced settings refer to the relevant section I Print your file Basic printer settings for Mac OS X 10 5 or 10 6 A Open the file you want to print B Access the Print dialog Accessing the printer driver for Mac OS X on page ...

Page 30: ...ings Note Select Landscape when printing on envelopes Depending on your application you may not be able to select some of the items in this dialog If so click Page Setup on the File menu of your application and then make suitable settings WP 4011 4015 4020 4025 User s Guide Printing 30 ...

Page 31: ... help for more details on Print Settings Selecting the correct paper type on page 27 Note To make changes to advanced settings refer to the relevant section G Click Print to start printing Basic printer settings for Mac OS X 10 4 A Open the file you want to print WP 4011 4015 4020 4025 User s Guide Printing 31 ...

Page 32: ...g and then make suitable settings Note Select Landscape when printing on envelopes D Click OK to close the Page Setup dialog E Access the Print dialog Accessing the printer driver for Mac OS X on page 26 F Select the printer you are using as the Printer setting Then make the Copies Pages settings WP 4011 4015 4020 4025 User s Guide Printing 32 ...

Page 33: ...efer to the relevant section I Click Print to start printing Canceling Printing If you need to cancel printing follow the instructions in the appropriate section below Using the printer button Press the button to cancel a print job in progress For Windows Note You cannot cancel a print job that has been completely sent to the printer In this case cancel the print job by using the printer WP 4011 4...

Page 34: ... and then select Cancel For Mac OS X Follow the steps below to cancel a print job A Click your printer icon in the Dock B In the Document Name list select the document which is printing C Click the Delete button to cancel the print job Printing with Special Layout Options 2 Sided Printing Two types of 2 sided printing are available standard and folded booklet WP 4011 4015 4020 4025 User s Guide Pr...

Page 35: ...ick the Maintenance tab followed by the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Note for Mac OS X Mac OS X supports automatic standard 2 sided printing only Standard 2 sided printing allows you to print both sides of a sheet Choose automatic or manual printing When you print manually the even numbered pages are printed first Once t...

Page 36: ...utive B5 A5 A6 Thick paper Letter A4 Epson Bright White Ink Jet Paper A4 Manual 2 sided printing only Note Only use papers that are suitable for 2 sided printing Otherwise the print quality may deteriorate Depending on the paper and the amount of ink used to print text and images ink may bleed through to the other side of the paper The surface of the paper may be smeared during 2 sided printing Ma...

Page 37: ...e adjustments to basic settings Basic printer settings for Windows on page 28 B Select 2 Sided Printing check box Note When using automatic printing make sure the Auto check box is checked WP 4011 4015 4020 4025 User s Guide Printing 37 ...

Page 38: ...d printing option select the Booklet check box and choose Center Binding or Side Binding Note Center Binding is not available with manual printing E Select which edge of the document will be bound Note Some settings are not available when Booklet is selected WP 4011 4015 4020 4025 User s Guide Printing 38 ...

Page 39: ...uwillgeta20 mmmargin amarginof 10 mm will be placed on each side of the fold Note The actual binding margin may be different from the specified settings depending on your application Experiment with a few sheets to examine actual results before printing the entire job G Click OK to return to the Main window H Click the Print Density button to open the Print Density Adjustment window Note This butt...

Page 40: ...ck OK to close the printer settings window After completing the steps above print one test copy and examine the results before printing an entire job Note If you are printing manually instructions for printing the back pages will be displayed while the face pages are printed Follow the on screen instructions to reload the paper Printer settings for Mac OS X 10 5 or 10 6 A Make adjustments to basic...

Page 41: ...settings This automatically adjusts Print Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Click Print to start printing Printer settings for Mac OS X 10 4 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 4 on page 31 WP 4011 4015 4020 4025 User s Guide Printing 41 ...

Page 42: ...ts Print Density and Increased Ink Drying Time Note If you are printing high density data such as graphs we recommend adjusting settings manually E Load paper into the paper cassette and click Print Loading Paper on page 17 Fit to Page Printing You can use the Fit to Page printing function when you want to print for example an A4 size document on another size paper WP 4011 4015 4020 4025 User s Gu...

Page 43: ...ettings Basic printer settings for Windows on page 28 B Click the More Options tab then select the Reduce Enlarge Document check box C Do one of the following If you selected Fit to Page select the size of the paper you are using from the Output Paper If you selected Zoom to use the arrows to choose a percentage WP 4011 4015 4020 4025 User s Guide Printing 43 ...

Page 44: ...ttings Basic printer settings for Mac OS X 10 5 or 10 6 on page 29 B Select Paper Handling from the pop up menu C Select the Scale to fit paper size D Make sure that the appropriate size is displayed in Destination Paper Size E Click Print to start printing Printer settings for Mac OS X 10 4 A Make adjustments to basic settings Basic printer settings for Mac OS X 10 4 on page 31 WP 4011 4015 4020 ...

Page 45: ...aper size from the pop up menu E Click Print to start printing Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper Printer settings for Windows A Make adjustments to basic settings Basic printer settings for Windows on page 28 WP 4011 4015 4020 4025 User s Guide Printing 45 ...

Page 46: ...lowing settings Page Order Allows you to specify the order in which the pages will be printed on the sheet of paper Some settings may be unavailable depending on the Orientation setting on the Main window Print Page Borders Prints frames around the pages printed on each sheet WP 4011 4015 4020 4025 User s Guide Printing 46 ...

Page 47: ...9 B Select Layout from the pop up menu C Select from the following settings Pages per Sheet Prints multiple pages of your document on a single sheet of paper You can choose from 1 2 4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairli...

Page 48: ... 1 2 4 6 9 or 16 Layout Direction Allows you to specify the order in which the pages will be printed on the sheet of paper Border Prints a border around the pages printed on each sheet You can choose from None Single Hairline Single Thin Line Double Hairline or Double Thin Line D Click Print to start printing Poster Printing for Windows only Poster Printing allows you to print poster size images b...

Page 49: ...le for Mac OS X Printer settings A Make adjustments to basic settings Basic printer settings for Windows on page 28 B Select 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as Multi Page WP 4011 4015 4020 4025 User s Guide Printing 49 ...

Page 50: ...recisely Trim Lines Prints border lines on the panels to guide you when trimming the pages Note Ifyouwanttoprintonlyafewofthe panelswithoutprintingtheentireposter clickthepanelsthatyoudonotwantto print E Click OK to return to the Main window F Click OK to close the printer settings window Aftercompletingthestepsabove printonetestcopyandexaminetheresultsbeforeprintinganentirejob Thenfollow the inst...

Page 51: ... Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks B Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back C Cut thetapedsheets intwoalongaverticalline throughthealignmentmarkers this time alineto theleft ofthe cross marks WP 4011 4015 4020 4025 User s Guide Printing 5...

Page 52: ...d 4 together F Repeat the instructions from step 1 to step 4 to tape the top and bottom edges of the paper G Cut off the remaining margins Watermark Printing for Windows only Watermark printing allows you to print a text based or image based watermark on your document Note This feature is not available for Mac OS X WP 4011 4015 4020 4025 User s Guide Printing 52 ...

Page 53: ...gs Basic printer settings for Windows on page 28 B Click the More Options tab choose the desired watermark from the Watermark list then click Settings If you want to create your own watermark see the online help WP 4011 4015 4020 4025 User s Guide Printing 53 ...

Page 54: ...ne the results before printing an entire job Sharing Your Printer You can set up your printer so other users on the network can share it First you will set up the printer as a shared printer on the computer directly connected to it Then you will add the printer to each network computer that will access it See your Windows or Macintosh documentation for details WP 4011 4015 4020 4025 User s Guide P...

Page 55: ...rd from the product to prevent getting an electric shock B Carefully remove the paper cassette unit from its carton and place it where you intend to set up the product Note Remove the protective materials from the unit Keep all protective materials in case you want to ship the optional paper cassette unit in the future C Carefully grasp the product at the position indicated below and lift it caref...

Page 56: ...t fit into the terminal and the holes on the bottom of the product respectively E Reconnect all the interface cables and the power cord F Plug the product s power cord into an electrical outlet G Turn on the product Uninstalling the cassette unit Perform the installation procedure in reverse WP 4011 4015 4020 4025 User s Guide Installing Option 56 ...

Page 57: ...irstaccesstheprinterdriverandthenclickthe Maintenance tab and then Monitoring Preferences On the Monitoring Preferences screen clear the See Low Ink Reminder alerts check box If an ink cartridge is running low prepare a new ink cartridge To check the ink cartridge status do one of the following Open the printer driver click the Main tab and then click the Ink Levels button Double click the printer...

Page 58: ...ce tab and then the Extended Settings button In the Extended Settings window check the Enable EPSON Status Monitor 3 check box Depending on current settings the simplified status monitor may be displayed Click the Details button to display the window above The ink levels displayed are an approximate indication For Mac OS X Note If an ink cartridge is running low prepare a new ink cartridge You can...

Page 59: ...y be used depending on the paper type or print quality settings This is because a mixture of color inks is used to create black The ink levels displayed are an approximate indication Using the printer buttons Status lights on page 77 Precautions on ink cartridge replacement Read all of the instructions in this section before replacing the ink cartridges Werecommendstoringinkcartridgesatnormalroomt...

Page 60: ...ridges Becarefulwhenyouhandleusedinkcartridges asthere maybesomeinkaroundtheinksupplyport Ifinkgetson your skin wash the area thoroughly with soap and water If ink gets into your eyes flush them immediately with water If discomfort or vision problems continue after a thorough flushing see a doctor immediately Epson recommends the use of genuine Epson ink cartridges Epson cannot guarantee the quali...

Page 61: ...the black ink cartridge Replace the cartridge appropriate to your situation Removed ink cartridges may have ink around the ink supply port so be careful not to get any ink on the surrounding area when removing the cartridges C Removethereplacementinkcartridgefromitspackage Donottouchthegreenchiponthesideofthecartridge Doing so may prevent normal operation and printing Note Do not shake used ink ca...

Page 62: ...tatus is shown in the same screen of the ink cartridge status You can check the status from the printer software or the control panel Checking the ink cartridge status on page 57 Handling precautions Read all of the instructions in this section before replacing the maintenance box EpsonrecommendstheuseofagenuineEpsonmaintenancebox Theuseofanon genuinemaintenanceboxmay cause damage that is not cove...

Page 63: ...green chip on the side of the box Doing so may prevent normal operation C Push the buttons on either side of the rear unit at the same time and then pull the unit out D Put your hand on the handle of the maintenance box and then pull the box outward Note If ink gets on your hands wash them thoroughly with soap and water If ink gets into your eyes flush them immediately with water E Put the used ma...

Page 64: ...x into place as far as it will go G Push the button on either side of the rear unit at the same time and then reattach the unit Maintenance box replacement is complete WP 4011 4015 4020 4025 User s Guide Replacing Consumables 64 ...

Page 65: ...rear MP tray or the paper cassette C Right click the printer icon on the taskbar then select Nozzle Check If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 26 D Follow the on screen instructions Using the Nozzle Check utility for Mac OS X Follow the steps below to use the Nozzle Check utility A Make sure that no lights ...

Page 66: ...quality of the printed check page with the sample shown below If there are no print quality problems such as gaps or missing segments in the test lines the print head is fine If any segment of the printed lines is missing as shown below this could mean a clogged ink nozzle or a misaligned print head Cleaning the Print Head on page 66 Aligning the Print Head on page 69 Cleaning the Print Head If yo...

Page 67: ... the steps below to clean the print head using the Head Cleaning utility A Make sure that no lights are indicating errors B Right click the printer icon on the taskbar then select Head Cleaning If the printer icon does not appear refer to the following section to add the icon From the shortcut icon on the taskbar on page 26 C Follow the on screen instructions cCaution Do not open the front cover o...

Page 68: ...low to clean the print head using the printer buttons A Make sure that no lights are indicating errors B Press the B button or I button Select either of the buttons according to the result of the nozzle check The printer starts cleaning the print head and the P light begins flashing cCaution Never turn off the printer while the P light is flashing Doing so may damage the printer C When the P light...

Page 69: ...cancel printing while printing a test pattern with the Print Head Alignment utility Using the Print Head Alignment utility for Windows Follow the steps below to align the print head using the Print Head Alignment utility A Make sure that no lights are indicating errors B Make sure A4 size paper is loaded in paper cassette 1 C Right click the printer icon on the taskbar then select Print Head Align...

Page 70: ...just the time For Windows A Windows 7 Click the start button select Devices and Printers and then right click the printer and select Printer properties WindowsVista and Server2008 Click the start button select ControlPanel and thenselect Printer from the Hardware and Sound category Then right click the printer and select Properties Windows XP and Server 2003 Click Start Control Panel and then Prin...

Page 71: ...ows XP and Server 2003 Click Start Control Panel then Printers and Faxes Then right click the printer and select Properties B Click the Optional Settings tab and click the Printer Settings button C Select the paper size for each paper source as the Paper Size Loaded D Click the Apply button For Mac OS X A Access the Epson Printer Utility 4 dialog box Accessing the printer driver for Mac OS X on pa...

Page 72: ... Contact your dealer or a qualified service person if lubrication is needed A Make sure that no lights are indicating errors B Load several sheets of A4 size plain paper C Press the b button to feed and eject paper D Repeat step 3 until the paper is not smeared with ink Transporting the Printer If you move the printer some distance you need to prepare it for transportation in its original box or o...

Page 73: ...level during transport Be sure to remove the protective materials from the printer before using it again Checking and Installing Your Software Checking the software installed on your computer To use the functions described in this User s Guide you need to install the following software Epson Driver and Utilities Epson Event Manager Follow the steps below to check that the software is installed on ...

Page 74: ... Printers list box Installing the software InserttheprintersoftwarediskthatcamewithyourproductandselectthesoftwareyouwanttoinstallontheSoftware Select screen Uninstalling Your Software You may need to uninstall and then reinstall your printer software to solve certain problems or if you upgrade your operating system For Windows Note For Windows 7 Vista and Server 2008 you need an administrator acc...

Page 75: ...to uninstall your product s printer driver in step 5 select the icon for your product and then click OK G When the confirmation window appears click Yes or Next H Follow the on screen instructions In some cases a message may appear to prompt you to restart your computer If so make sure I want to restart my computer now is selected and click Finish For Mac OS X Note To uninstall your printer softwa...

Page 76: ... instructions If you cannot find the software you want to uninstall in the Uninstall Center window double click the Applications folder in your Mac OS X hard drive select the application you want to uninstall and then drag it to the Trash icon Note Ifyouuninstalltheprinter driverandthenameofyourproduct remains in the Print Faxwindow select thenameof your product and click the remove button WP 4011...

Page 77: ...iate section below If you have a specific problem relating to print quality a printing problem not related to print quality or a paper feeding problem or if the printer does not print at all refer to the appropriate section To solve a problem you may need to cancel printing Canceling Printing on page 33 Status lights Youcanidentifymanycommonprinterproblemsusingthelightsonyourprinter Iftheprinterst...

Page 78: ...atchanyofthe sizes set in the Paper Size Loaded setting After loading paper that matches the print size selectedwiththecomputer pressthebbuttonto clear the error and then change the Paper Size Loaded setting to continue printing Paper Size Loaded Setting on page 71 Reprint any missing pages Double paper feed Two sheets of paper are fed at the same time Press the b button to feed and eject the pape...

Page 79: ...lacementinkcartridge Todetermine whichcartridgeisnearlyexpended checkthe ink cartridge status Checking the ink cartridge status on page 57 Maintenance box is at end The maintenance box is at the end of its service life Press the B button and the I button at the same time to clear the error and then replace the maintenance box with a new one Replacing a maintenance box on page 63 Wrong maintenance ...

Page 80: ...ou need to replace an ink cartridge or a maintenance box click the How To button on the window and the status monitor will lead you step by step through the cartridge or the maintenance box replacement procedure Note for Windows users If EPSON Status Monitor 3 does not appear access the printer driverand click theMaintenance taband then the Extended Settings button In the Extended Settings window ...

Page 81: ... Software on page 74 If the test page does not print you may have a problem with your printer Try the suggestions in the following section The Printer Does Not Print on page 95 Checking Printer Status For Windows Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status There are two ways to access EPSON Status Monitor 3 Double click the printer shortc...

Page 82: ...ended or the maintenance box is nearly full full the How to button appears in the EPSON Status Monitor 3 window Clicking How to displays ink cartridge or maintenance box replacement instructions Ink Levels EPSON Status Monitor 3 provides a graphic display of the ink cartridge status Information You can view information about the installed ink cartridges by clicking Information Maintenance Box Serv...

Page 83: ...nceboxisnearlyfull full theHowtobuttonappears ClickHowto and EPSONStatusMonitor3willleadyoustep by stepthroughthecartridgeormaintenanceboxreplacementprocedure For Mac OS X Using EPSON Status Monitor If EPSON Status Monitor detects a printer problem it will inform you with an error message Follow these steps to access EPSON Status Monitor A Access the Epson Printer Utility 4 Accessing the printer d...

Page 84: ...nd EPSON Status Monitor will lead you step by step through the ink cartridge or maintenance box replacement procedure You can also use this utility to check the ink cartridge status before printing EPSON Status Monitor displays the ink cartridge status at the time it was opened To update the ink cartridge status click Update WP 4011 4015 4020 4025 User s Guide Troubleshooting 84 ...

Page 85: ...the printer first to diagnose the problem Status lights on page 77 Removing jammed paper from the rear unit A Push the buttons on either side of the rear unit at the same time and then pull the unit out B Carefully remove the jammed paper C Carefully remove the jammed paper WP 4011 4015 4020 4025 User s Guide Troubleshooting 85 ...

Page 86: ...moving jammed paper from the front cover and the output tray A Open the front cover B Remove all of the paper inside including any torn pieces C Close the front cover If the jammed paper remains near the output tray carefully remove the paper WP 4011 4015 4020 4025 User s Guide Troubleshooting 86 ...

Page 87: ...per from paper cassette 2 repeat the instructions described below A Pull out the paper cassette B Reload the paper into the paper cassette Into the paper cassette on page 17 C Carefully remove any paper jammed inside the printer D Keep the cassette flat and insert it back into the printer carefully and slowly WP 4011 4015 4020 4025 User s Guide Troubleshooting 87 ...

Page 88: ...t extends beyond the base in all directions The printer will not operate properly if it is tilted Reprinting after a paper jam for Windows only Afteryoucanceltheprintjobbecauseofapaperjam youcanreprintitwithoutreprintingpagesthathavealreadybeen printed A Solve the paper jam The Paper Jams on page 85 B Access the printer settings Accessing the printer driver for Windows on page 25 C Select the Prin...

Page 89: ...n page 89 Vertical banding or misalignment on page 90 Incorrect or missing colors on page 90 Blurry or smeared print on page 91 Horizontal banding Make sure the printable side of the paper is face up in the rear MP tray Make sure the printable side of the paper is face down in the paper cassette Run the Nozzle Check utility and then clean any print heads which produced a defective nozzle check res...

Page 90: ...e High Speed Printing To display the High Speed Printing click through the followingmenus SystemPreferences Print Fax your printer in the Printers list box Options Supplies and then Driver For Mac OS X 10 4 clear the High Speed Printing setting in Extension Settings in the Print dialog box of your printer driver Make sure the paper type selected in the printer driver is appropriate for the type of...

Page 91: ...he paper type selected in the printer driver is appropriate for the type of paper loaded in the printer Selecting the correct paper type on page 27 Remove each sheet from the output tray as it is printed Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish To handle your prints follow the instructions of the paper Run the Nozzle Check utility and t...

Page 92: ...ine help for your printer driver or for your application Uninstall the printer driver then reinstall it Uninstalling Your Software on page 74 Blank pages print Make sure the printer driver settings are appropriate for the paper size you are using For Windows check the Main window For Mac OS X check the Page Setup dialog or Print dialog See the printer driver online help for details For Windows che...

Page 93: ... choose a lower Print Quality in the Print Settings dialog from your printer driver s Print dialog Accessing the printer driver for Windows on page 25 Accessing the printer driver for Mac OS X on page 26 For Mac OS X 10 5 or later select On from the High Speed Printing dialog To display the High Speed Printing dialog click through the following menus System Preferences Print Fax your printer in th...

Page 94: ...g capacities on page 15 Paper is not jammed inside the printer If it is remove the jammed paper The Paper Jams on page 85 The ink cartridges are not expended If a cartridge is expended replace it Replacing an ink cartridge on page 60 You have followed any special loading instructions that came with your paper The paper does not have any binder holes Multiple pages feed For plain paper do not load ...

Page 95: ...n The Paper Jams on page 85 If the paper is wrinkled when it comes out it may be damp or too thin Load a new stack of paper Note Store any unused paper in its original packaging in a dry area The Printer Does Not Print All lights are off Press the P button to make sure the printer is on Turn off the printer and make sure that the power cord is securely plugged in Make sure that your outlet works a...

Page 96: ...Running a printer operation check on page 80 Ifyouaretryingtoprintalargeimage yourcomputer maynothaveenoughmemory Tryreducingtheresolution of your image or printing the image at a smaller size You may need to install more memory in your computer Users of Windows can clear any stalled print jobs from the Windows Spooler Canceling Printing on page 33 Uninstall the printer driver then reinstall it Un...

Page 97: ... speed may be increased by selecting certain settings in the Extended Settings window when the printing speed is slow Click the Extended Settings button on your printer driver s Maintenance window WP 4011 4015 4020 4025 User s Guide Troubleshooting 97 ...

Page 98: ...r more details on each item see the online help Other Problem Printing plain papers quietly When plain paper is selected as the Paper Type setting and Normal is selected as the Quality setting in the printer driver the printer prints at high speed Try choosing Quiet Mode for quieter operation which will reduce the print speed WP 4011 4015 4020 4025 User s Guide Troubleshooting 98 ...

Page 99: ...ay the Quiet Mode click through the following menus SystemPreferences Print Fax yourprinter inthePrinterslistbox Options Supplies andthenDriver For Mac OS X 10 4 open the printer driver and select the Quiet Mode check box in Extension Settings section of the Print dialog box of your printer driver WP 4011 4015 4020 4025 User s Guide Troubleshooting 99 ...

Page 100: ...ote Not all cartridges are available in all regions For WP 4015 Epson recommends the T701 or T702 ink cartridges For WP 4025 Epson recommends the T702 or T703 ink cartridges Color Black Cyan Magenta Yellow Cartridge life For best results use up ink cartridge within six months of opening the package Temperature Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Freezing 13 C 8 6 F Ink thaws and is...

Page 101: ...such as temperature Toensureyoureceivepremiumprintqualityandtohelpprotectyourprinthead avariableinksafetyreserveremainsin the cartridge when your printer indicates to replace the cartridge The yields quoted for you do not include this reserve Although the ink cartridges may contain recycled materials this does not affect product function or performance Maintenance box You can use the following mai...

Page 102: ...equirements Windows requirements System PC Interface Windows7 Vista XPProfessionalx64Edition XP SP1orhigher Server2008R2 Server 2008 and Server 2003 Hi Speed USB Recommended USB Minimum Note Windows Server OS supports the printer driver only the applications supplied are not supported Contact your software manufacturer to find out if their software works in Windows XP Professional x64 Edition Maci...

Page 103: ...changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Poorqualitypapermayreduceprintqualityandcausepaperjamsorotherproblems Ifyouencounterproblems switch to a higher grade of paper Use paper under normal conditions Temperature 15 to 25 C 59 to 77...

Page 104: ...r or special paper distributed by Epson Thickness for plain paper 0 08 to 0 11 mm 0 003 to 0 004 in Weight for plain paper 64 g m 17 lb to 90 g m 24 lb Envelopes Size Envelope 10 4 1 8 9 1 2 in Envelope DL 110 220 mm Envelope C6 114 162 mm Envelope C4 229 324 mm Paper types Plain paper Weight 75 g m 20 lb to 90 g m 24 lb for Envelope 10 DL and C6 80 g m 21 lb to 100 g m 26 lb for Envelope C4 WP 40...

Page 105: ...2 in 5 0 mm 0 20 in 1 C 3 0 mm 0 12 in 3 0 mm 0 12 in 2 1 The recommended margin for Envelope C4 is 9 5 mm 2 The recommended margin for Envelope 10 Envelope DL and Envelope C6 is 20 0 mm Note Depending on the type of paper print quality may decline in the top and bottom areas of the print or the area may be smeared WP 4011 4015 4020 4025 User s Guide Product Information 105 ...

Page 106: ...port for WPA WPA2 Personal Mechanical WP 4011 WP 4015 WP 4020 WP 4025 Dimensions Storage Width 460 mm 18 1 inches Depth 420 mm 16 5 inches Height 284 mm 11 2 inches Printing Width 460 mm 18 1 inches Depth 654 mm 25 7 inches Height 383 mm 15 1 inches Weight Approx 10 9 kg 24 0 lb without the ink cartridges and the power cord With the output tray extension extended Electrical WP 4011 WP 4015 100 240...

Page 107: ... 25 A Power consumption Printing Approx 23 W ISO IEC24712 Ready mode Approx 6 0 W Sleep mode Approx 3 0 W Power off Approx 0 3 W Note Check the label on the back of the printer for its voltage Environmental Temperature Operation 10 to 35 C 50 to 95 F Storage 20 to 40 C 4 to 104 F 1 month at 40 C 104 F Humidity Operation 20 to 80 RH Storage 5 to 85 RH Without condensation Standards and approvals WP...

Page 108: ...ed outdoors is subject to licensing European model Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class B EN61000 3 2 EN61000 3 3 EN55024 R TTE directive 1999 5 EC EN300 328 EN301 489 1 EN301 489 17 EN60950 1 For European users We Seiko Epson Corporation hereby declare that the equipment Model B491B is in compliance with the essential requirements and other relevant p...

Page 109: ...B CAN CSA CEI IEC CISPR 22 Class B European model Low voltage directive 2006 95 EC EN60950 1 EMC directive 2004 108 EC EN55022 Class B EN61000 3 2 EN61000 3 3 EN55024 Interface Hi Speed USB Device Class for computers WP 4011 4015 4020 4025 User s Guide Product Information 109 ...

Page 110: ...contact the dealer where you purchased your product Epson support will be able to help you much more quickly if you give them the following information Product serial number The serial number label is on the side of the product Product model Product software version Click About Version Info or similar button in the product software Brand and model of your computer Your computer operating system na...

Page 111: ...02 27495955 1F No 16 Sec 5 Nanjing E Rd Songshan Dist Taipei City 105 Taiwan 02 32340688 02 32345299 No 1 Ln 359 Sec 2 Zhongshan Rd Zhonghe City Taipei County 235 Taiwan 039 605007 039 600969 No 342 1 Guangrong Rd Luodong Township Yilan County 265 Taiwan 038 312966 038 312977 No 87 Guolian 2nd Rd Hualien City Hualien County 970 Taiwan 02 82273300 02 82278866 5F 1 No 700 Zhongzheng Rd Zhonghe City ...

Page 112: ...a World Wide Web pages Worth taking your modem here for the occasional surf The site provides a download area for drivers Epson contact points new product information and technical support e mail Epson Helpdesk EpsonHelpdeskisprovidedasafinalbackuptomakesureourclientshaveaccesstoadvice OperatorsontheHelpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpd...

Page 113: ...e World Wide Web http www epson co th Information on product specifications drivers for download Frequently Asked Questions FAQ and e mail are available Epson Hotline Phone 66 2685 9899 Our Hotline team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Help for Users in Vietnam Contact...

Page 114: ...Jakarta Mangga Dua Mall 3rd floor No 3A B Jl Arteri Mangga Dua Jakarta Phone Fax 62 21 62301104 Bandung Lippo Center 8th floor Jl Gatot Subroto No 2 Bandung Phone Fax 62 22 7303766 Surabaya Hitech Mall lt IIB No 12 Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5355035 Fax 62 31 5477837 Yogyakarta Hotel Natour Garuda Jl Malioboro No 60 Yogyakarta Phone 62 274 565478 Medan Wisma HSBC 4th floor Jl Di...

Page 115: ...ently Asked Questions FAQs Latest versions of Epson product drivers Users can access our World Wide Web home page at http www epson com hk Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my...

Page 116: ...drivers for download and products enquiry are available Epson India Head Office Bangalore Phone 080 30515000 Fax 30515005 Epson India Regional Offices Location Telephone number Fax number Mumbai 022 28261515 16 17 022 28257287 Delhi 011 30615000 011 30615005 Chennai 044 30277500 044 30277575 Kolkata 033 22831589 90 033 22831591 Hyderabad 040 66331738 39 040 66328633 Cochin 0484 2357950 0484 235795...

Page 117: ...nd e mail address below Trunk Line 63 2 706 2609 Fax 63 2 706 2665 Helpdesk Direct Line 63 2 706 2625 E mail epchelpdesk epc epson com ph World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Toll Free No 1800 1069 EPSON 37766 Our Hotline team can help you with the following over the phone S...

Page 118: ...ac OS X 67 printer buttons 68 Windows 67 Help Epson 110 Horizontal banding 89 I Incorrect characters 91 Ink checking ink cartridge status in Mac OS X 58 checking ink cartridge status in Windows 57 Ink cartridges part numbers 100 replacing when expended 60 Interface cables 109 L Lights control panel 13 status lights 77 Loading envelopes 22 paper 15 17 20 M Mac OS X accessing printer settings 26 che...

Page 119: ...ank pages 92 blurry prints 91 contacting Epson 110 diagnosing 77 incorrect characters 91 incorrect colors 90 margins 92 mirror image 92 paper feeding 94 paper jams 85 print 77 print speed 93 printer does not print 95 smeared prints 91 93 solving 110 Product parts 10 R Rear MP tray loading 20 Reducing page size 42 Replacing ink cartridges 60 Resizing pages 42 S Safety information 4 Scanning softwar...

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