Solving Problems
Cannot read the authentication card
Check the following.
❏
Check if the authentication device is connected to the MFD correctly. The authentication device should be
connected to the service port on the back of the MFD. It will not work if it is connected to an EXT port in the
front.
❏
Check that the authentication device and the authentication card are certified. Contact your dealer for
information on supported authentication devices and cards.
Read confirmation
You can check that authentication cards can be read in Web Config.
1.
On a computer, open your web browser, and then open the MFD’s Web Config by entering "http://<epson-
device-IP>".
2.
Navigate to
System Settings
tab, and then select
Card Reader
.
3.
Hold the authentication card over the authentication device.
4.
Click
Check
.
The results of the connection test are displayed.
Cannot open Web Config
Check the following.
❏
IP address of the MFD
Check that the IP address entered for the MFD is correct. You can check the IP address from the control panel,
by running a network diagnosis, and from the status sheet. See the manual supplied with the MFD for more
details.
❏
MFD network connection status
Perform network diagnosis to check that the MFD is connected to the network. See the manual supplied withe
the MFD for more details.
Cannot activate the Epson Open Platform
Check the following.
Hardware Setup Guide
Solving Problems
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