Epson SureLab SL-D830 Operation Manual Download Page 94

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Slowly pull the remaining paper jammed inside the printer.

If you have pulled out the paper, go to step 8.

If the paper is under the print head and cannot be easily removed, go to the next step.

Move the print head unit manually, and remove the paper from the rear.

If the paper is on the right, move the print head unit to the left.

If the paper is on the left, move the print head unit to the right.

SL-D800 Series Operation Guide

Troubleshooting

Summary of Contents for SureLab SL-D830

Page 1: ...Operation Guide CMP0182 01 EN ...

Page 2: ...aintenance instructions Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation SeikoEpsonCorporationshallnotbeheldliableforanydamageresultingfromelectromagneticinterferencethatoccursfromtheuseofanyinterfacecable...

Page 3: ... optional 42 Rigid print tray optional 43 Attaching and Removing the Print Tray Optional 44 Attaching and Removing the Rigid Print Tray Optional 46 Replacing Ink Cartridges Checking Ink Levels 48 Checking from the Printer 48 Checking from the Computer 49 Replacement Procedure 52 Replacing the Maintenance Cartridge Checking the Free Space in the Maintenance Cartridge 56 Checking from the Printer 56...

Page 4: ... Printer 101 Preparing to Move 102 After Moving 102 Printer Specifications 103 Standards and Approvals 104 Necessary space 105 Notes 106 FCC Compliance Statement 106 For European customers only 106 For Turkish customers only 107 For Ukraine customers only 107 SL D800 Series Operation Guide Contents 4 ...

Page 5: ...avoid damage to this product Note Notes contain important information on the operation of this product Screen Shots In the Guide Screen shots used in this manual may differ to the actual screens Also the screens may differ depending on the operating system used and the usage environment Unless otherwise noted screen shots in this manual are from Windows 7 and Mac OS X v10 7 SL D800 Series Operatio...

Page 6: ... roll paper is wound back to the replacement position U Replacing Paper on page 25 D Power switch This is normally ON the light is lit If an emergency occurs or when it is not going to be used for extended periods of time press the switch to turn off the printer the light turns off E Ink light orange U Lights on page 12 F Cartridge cover left Open when replacing ink cartridges U Replacing Ink Cart...

Page 7: ...t Tray Optional on page 44 U Attaching and Removing the Rigid Print Tray Optional on page 46 I Cartridge cover right Open when replacing ink cartridges or the maintenance cartridge U Replacing Ink Cartridges on page 48 U Replacing the Maintenance Cartridge on page 56 When the scrap paper box is removed and the cartridge cover is open J Ink cartridges Install six color ink cartridges K Roll paper f...

Page 8: ...Container that holds the waste ink fluid U Replacing the Maintenance Cartridge on page 56 SL D800 Series Operation Guide Before Use 8 ...

Page 9: ... the power cord to the printer C USB port Connect the USB cable here D Airflow vent Takes in air to cool the printer internally E Lock lever Releases the lock for the rear cover F Rear cover Open when a paper jam occurs or to perform maintenance SL D800 Series Operation Guide Before Use 9 ...

Page 10: ... guide allows you to insert paper into the paper slot Match the guides to the width of the paper E Paper light blue Indicates the paper insertion status for the roll paper feeder On Paper has been inserted into the roll paper feeder correctly Off Paper has not been loaded F Paper slot Insert the leading edge of the roll paper here when loading SL D800 Series Operation Guide Before Use 10 ...

Page 11: ...it manually with too much force Otherwise it may breakdown B Platen Clean the platen if the back of the printed paper is dirty U Cleaning the Platen on page 63 Spindle unit A Flange Insert into the ends of the roll paper s roll core on the left and right to secure it SL D800 Series Operation Guide Before Use 11 ...

Page 12: ...ror recovery operations or a printer system error has occurred Off No error C M light orange Indicates the status of the roll paper feeder On Paper has not been loaded in the roll paper feeder or the paper is out Flashing A paper jam has occurred Off No error D light orange Indicates the status of the maintenance cartridge On Printing cannot be performed because there is not enough free space in t...

Page 13: ...On Printingcannotbeperformed becausethelight isonindicatingthatthereisnotenoughinkinthe ink cartridge or an error has occurred because the ink cartridge was not recognized correctly U Replacing Ink Cartridges on page 48 Off No error SL D800 Series Operation Guide Before Use 13 ...

Page 14: ...n this product before using it Warning This symbol indicates information that if ignored could possibly result in serious injury or even death due to incorrect handling Caution This symbol indicates information that if ignored could possibly result in bodily injury or damage to property due to incorrect handling Indicates that your hand could get trapped Indicates that the printer must not get wet...

Page 15: ... if you lift it by holding other areas and your fingers could be caught which may cause an injury See the following for more information on lifting the printer U Setup Guide If you place the printer on a stand with casters wheels make sure you secure the casters to prevent them from moving before starting operations If the stand moves unexpectedly during operations an injury could occur Notes on H...

Page 16: ...ionalaccessories makesuretheyareinstalledinthecorrectdirectionandthatyou follow the procedures exactly Afireoraninjurycouldoccur Connectthecablesoroptionalaccessoriescorrectlybyfollowingtheinstructionsin the manual When moving the printer turn it off unplug the power cable from the electrical outlet and make sure that all cables have been disconnected If cables and so on are damaged electric shock...

Page 17: ...al electrical outlet Unplug the power cable periodically and clean between the blades and the base of the blades Ifthepowercableisleftpluggedinforanextendedperiodoftime dustcouldaccumulatearoundtheedgeofthe plug which could cause a short circuit and a fire When unplugging the power cable from the electrical outlet grasp the plug itself and not the cable The cable could be damaged or the plug could...

Page 18: ...nflammation If you notice any abnormalities consult a physician immediately If ink enters your mouth consult a physician immediately Do not disassemble ink cartridges and the maintenance cartridge If it is disassembled ink could get in your eyes or adhere to your skin Do not shake the ink cartridges too hard Ink may leak from the cartridge if you shake it too hard Do not rub the edges of the print...

Page 19: ...ctivated and printing is stopped automatically Do not turn off the printer in this condition This could cause the print head nozzles to dry and print quality to decline Depending on the performance of the computer being used the printer stops printing temporarily however this is not a malfunction If the printer is not used for an extended period of time make sure you leave the ink cartridges and m...

Page 20: ...rn or dirty If the printer is left with paper loaded for some time the leading edge of the paper may curl and print quality may decline We recommend removing paper from the printer when it is not in use SL D800 Series Operation Guide Before Use 20 ...

Page 21: ...in six months of opening Do not touch the ink supply port on the ink cartridge or its surrounding area Ink may leak from it The ink level and other data are stored in the IC chip allowing ink cartridges to be used after being removed and replaced To avoid getting dirt on the ink supply port store the removed ink cartridge properly The ink supply port has a valve in it so it does not need to be cap...

Page 22: ...o an industrial waste disposal company Introducing the Software You need to install the printer driver on your computer to use the printer Software Name Summary Printer Driver This software allows you to print using the printing instructions from another application U Printer Driver Operation Guide Maintenance Tool This software allows you to perform adjustment and maintenance operations such as c...

Page 23: ...are using Click Print or Print and so on from the File menu Operations may differ depending on the application software being used See the manual supplied with the application for more details C Display the printer driver s screen from the application s print screen In Windows select this printer and then click Print Settings or Detailed Settings or Properties On Mac select this printer and then s...

Page 24: ...ality If you want to print quickly set High Speed Paper Size Set the size of the paper used for printing Windows Mac See the Printer Driver Operation Guide for an explanation of each setting item E When you have finished making settings click OK F On the application s print screen click Print or Print and so on to start printing SL D800 Series Operation Guide Printing Methods 24 ...

Page 25: ... paper the paper level after replacement is set with the Maintenance Tool If the Paper Level is not set correctly the level displayed may not be correct U Changing Paper Settings on page 38 You can load paper with a width of 102 to 210 mm in the roll paper feeder How to replace Preparing to Replace Paper Prepare the following items Item Prepared Explanation New paper for loading Cloth or vinyl rug...

Page 26: ... Attaching the Roll Paper on page 32 Attaching the Spindle Unit on page 33 Changing Paper Settings on page 38 SL D800 Series Operation Guide Replacing Paper 26 ...

Page 27: ...evel before replacing the paper Windows A Display the printer driver s Main screen U Basic Printing Methods on page 23 B Click Display Printer Status C Make a note of the Paper Level from Paper Setup from Printer SL D800 Series Operation Guide Replacing Paper 27 ...

Page 28: ...tion on starting the Maintenance Tool U Error Messages Mac on page 71 B Click Printer Window on the main screen The Printer Window screen is displayed C Make a note of the Paper Level from Paper Setup from Printer SL D800 Series Operation Guide Replacing Paper 28 ...

Page 29: ...er s light is on If the light is flashing the printer is operating Wait until all operations have stopped cImportant Make sure the power is on before replacing paper B Press the switch and wait until the M light turns on C Remove the Scrap paper box and empty out the scrap paper U Emptying the Scrap Paper Box on page 61 SL D800 Series Operation Guide Replacing Paper 29 ...

Page 30: ... Paper may be jammed inside When you can access the top and rear of the printer remove the paper by following the procedure in Paper is Jammed in the Internal Paper Feeder U Paper is Jammed in the Internal Paper Feeder on page 92 Contact your local dealer if you cannot access the top or rear of the printer E Remove the spindle unit SL D800 Series Operation Guide Replacing Paper 30 ...

Page 31: ... a flat surface and remove the upper flange B Remove the paper Note After carefully rewinding the paper store it in the Paper Case optional or wrap it in the original packaging bag and store it in a box SL D800 Series Operation Guide Replacing Paper 31 ...

Page 32: ...o that the winding direction of the paper counter clockwise when viewed from above B Turn the paper upside down and then place it on the spindle unit Place the core over the spindle unit so that the winding direction of the paper is clockwise when viewed from above C Wipe the edge of the paper with a soft cloth several times to remove any dirt such as paper powder SL D800 Series Operation Guide Re...

Page 33: ... Adjust the inner edge guide of the roll paper feeder to the width of the paper To adjust the position of the inner edge guide lift it towards you slightly and move it to the left or right Match the triangle mark on the inner edge guide to the scale The scale is in millimeters inches in parenthesis SL D800 Series Operation Guide Replacing Paper 33 ...

Page 34: ...ve any tape or protective sheets from the paper If the leading edge of the paper is ragged cut it in a straight line with a pair of scissors and so on C Load the spindle unit in the roll paper feeder Check that the shaft of the spindle unit fits into the bearing SL D800 Series Operation Guide Replacing Paper 34 ...

Page 35: ... the front edge guide to the width of the paper E Insert the leading edge of the paper into the paper feed slot Insert the paper until the paper light turns on SL D800 Series Operation Guide Replacing Paper 35 ...

Page 36: ... roll paper feeder in the direction indicated by the arrow to remove the paper and then insert it again F Push the roll paper feeder all the way into the printer G Carefully roll the paper into the printer to take up any slack SL D800 Series Operation Guide Replacing Paper 36 ...

Page 37: ...x Insert the bottom section of the scrap paper box and then push the top section into place Check that the printer s light is off cImportant Iftheprinterisleftwithpaperloadedforsometime theleadingedgeofthepapermaycurlandprintquality may decline We recommend removing paper from the printer when it is not in use This completes this section SL D800 Series Operation Guide Replacing Paper 37 ...

Page 38: ... the Maintenance Tool Updatethepaperinformationasnecessary Seethe MaintenanceToolOperationGuide formoredetailsonupdating the information Windows Set the Paper Type and Paper Level in Paper Settings Current media on the main screen of the maintenance tool and then click Set The paper width set in Paper Width is displayed SL D800 Series Operation Guide Replacing Paper 38 ...

Page 39: ...dition Settings on the Maintenance Tool s main screen B Select Change the paper type and the paper remaining When this is selected you can change the Paper Type and Paper Level SL D800 Series Operation Guide Replacing Paper 39 ...

Page 40: ...C Set the Paper Type and the Paper Level and then click Set The paper width set in Paper Width is displayed This completes this section SL D800 Series Operation Guide Replacing Paper 40 ...

Page 41: ...city Length 1 Width Glossy Luster Matte 89 to 102 mm 50 to 203 mm 20 copies 20 copies 102 to 203 mm 20 copies 10 copies 203 to 305 mm 5 copies 2 1 copies 1For prints longer than 305 mm remove the print tray and then eject one copy at a time from the front of the printer 2One copy if the paper warps after printing 30 mm or more SL D800 Series Operation Guide Ejecting Paper 41 ...

Page 42: ...rraiseithigherthantheejectslot Otherwise print quality may decline Note When removing the scrap paper box make sure you remove the print tray first Print tray optional After printing the paper is cut to the specified size and ejected to the print tray SL D800 Series Operation Guide Ejecting Paper 42 ...

Page 43: ...Rigid print tray optional After printing the paper is cut to the specified size and ejected to the rigid print tray SL D800 Series Operation Guide Ejecting Paper 43 ...

Page 44: ...Attaching and Removing the Print Tray Optional Attaching A Tilt to insert the hooks and then lower to hook it in place SL D800 Series Operation Guide Ejecting Paper 44 ...

Page 45: ...02 mm place the hooks into the top holes When the length of the print size is 102 to 203 mm place the hooks into the bottom holes Removing Perform operations in reverse order from attaching the parts SL D800 Series Operation Guide Ejecting Paper 45 ...

Page 46: ...AttachingandRemovingtheRigidPrintTray Optional Attaching A Tilt to insert the hooks and then lower to hook it in place SL D800 Series Operation Guide Ejecting Paper 46 ...

Page 47: ...B Pinch the handle and move it to match the length of the printer size Removing Perform operations in reverse order from attaching the parts SL D800 Series Operation Guide Ejecting Paper 47 ...

Page 48: ...immediately cImportant See the following points when working with ink cartridges U Notes on Ink Cartridges on page 21 If you do not have a new ink cartridge for installation leave the expended ink cartridge in the printer until the new one is ready If the printer is left without the ink cartridges it may malfunction When the ink remaining falls below the minimum value replace it with a new ink car...

Page 49: ...Checking from the Computer Windows A Click Display Printer Status in the printer driver SL D800 Series Operation Guide Replacing Ink Cartridges 49 ...

Page 50: ...B Check how much ink remains When you have finished checking click OK SL D800 Series Operation Guide Replacing Ink Cartridges 50 ...

Page 51: ...starting the Maintenance Tool U Error Messages Mac on page 71 B Click Printer Window on the main screen The Printer Window screen is displayed C Check how much ink remains When you have finished checking click OK SL D800 Series Operation Guide Replacing Ink Cartridges 51 ...

Page 52: ...er s light is on If the light is flashing the printer is operating Wait until all operations have stopped B The ink light indicates if it is necessary to replace the ink cartridges In this example we are replacing the Y yellow cartridge The procedure is the same for the other colors SL D800 Series Operation Guide Replacing Ink Cartridges 52 ...

Page 53: ...open the cover D Press the empty Ink cartridge gently so that it pops out a little and then remove See the following for more information on disposing of ink cartridges U Disposing of Used Ink Cartridges and Maintenance Cartridges on page 22 SL D800 Series Operation Guide Replacing Ink Cartridges 53 ...

Page 54: ...ng area when removing the cartridges E Remove the new ink cartridge from the box cImportant Do not touch the chip A on the ink cartridge Doing so may affect normal operation and printing Do not touch the ink supply port B on the ink cartridge Ink could leak out A B SL D800 Series Operation Guide Replacing Ink Cartridges 54 ...

Page 55: ...lide the ink cartridge all the way into the printer G Close the cartridge cover H Check that the printer s light is on This completes this section SL D800 Series Operation Guide Replacing Ink Cartridges 55 ...

Page 56: ...tant After removing the maintenance cartridge do not leave the cartridge cover open install a new cartridge immediately Checking the Free Space in the Maintenance Cartridge Checking from the Printer When it is time to replace the maintenance cartridge the printer s light turns on U Lights on page 12 light SL D800 Series Operation Guide Replacing the Maintenance Cartridge 56 ...

Page 57: ...er Windows A Click Display Printer Status in the printer driver B Check the free space in the maintenance cartridge When you have finished checking click OK SL D800 Series Operation Guide Replacing the Maintenance Cartridge 57 ...

Page 58: ...tenance Tool U Error Messages Mac on page 71 B Click Printer Window on the main screen The Printer Window screen is displayed C Check the free space in the maintenance cartridge When you have finished checking click OK SL D800 Series Operation Guide Replacing the Maintenance Cartridge 58 ...

Page 59: ...the right A warning buzzer sounds when you open the cover C Be careful not to tilt the maintenance cartridge and remove it carefully Push up and then pull it out See the following for more information on disposing of maintenance cartridges U Disposing of Used Ink Cartridges and Maintenance Cartridges on page 22 SL D800 Series Operation Guide Replacing the Maintenance Cartridge 59 ...

Page 60: ...e maintenance cartridge Doing so may affect normal operation and printing E Insert the new maintenance cartridge F Close the cartridge cover G Check that the printer s light is on This completes this section SL D800 Series Operation Guide Replacing the Maintenance Cartridge 60 ...

Page 61: ... replace the paper A Check that the printer s light is on If the light is flashing the printer is operating Wait until all operations have stopped B Remove the scrap paper box Pull the top section forward and then lift out the bottom section C Empty out the scrap paper cImportant Afteremptyingthescrappaper checkthattheflapfor thescrappaperboxisinthecorrect positionasshown in the following photo SL...

Page 62: ... scrap paper box Insert the bottom section and then push the top section into place E Check that the printer s light is on This completes this section SL D800 Series Operation Guide Emptying the Scrap Paper Box 62 ...

Page 63: ...r on A Press the switch and wait until the M light turns on B Open the top cover cImportant Do not move the print head unit manually with too much force Do not touch the rollers inside the printer This could cause print outs to be soiled and so on Do not touch the ink tubes inside the printer Otherwise it may breakdown SL D800 Series Operation Guide Cleaning the Platen 63 ...

Page 64: ...h a commercially available cotton swab cImportant Do not use a dirty swab when cleaning the platen D Wipe off any paper powder that has accumulated in the borderless absorbent areas the blue sections in the following figure with a commercially available cotton swab SL D800 Series Operation Guide Cleaning the Platen 64 ...

Page 65: ...the platen press the switch for three seconds The print head unit moves to the left F Perform steps three and four to wipe off any paper powder G Press the switch for three seconds The print head unit moves to the right H Close the top cover This completes this section SL D800 Series Operation Guide Cleaning the Platen 65 ...

Page 66: ... and save log files in Collect Logs Printer Management YoucanexecuteprintermanagementoperationssuchasRegister CancelRegistration and Replace Printer Mac Main Screen Menu Settings Message Displays the printer s status Printer Window Allows you to check the amount of ink remaining the free space in the maintenance cartridge and so on Nozzle Check Allows you to print a check pattern and visually chec...

Page 67: ...placing paper U Scrap paper box on page 67 Airflow vent Clean the airflow vent filter with a vacuum cleaner Every three months U Airflow vent on page 67 Scrap paper box Remove the scrap paper box and empty out the scrap paper U Emptying the Scrap Paper Box on page 61 Airflow vent Clean the airflow vent filter with a vacuum cleaner SL D800 Series Operation Guide Maintenance 67 ...

Page 68: ...inter driver U Printer Driver Operation Guide Troubleshooting When an Error Occurs Warning Buzzer and Light Indicators When the warning buzzer sounds or the lights turn on or flash check the solutions in the following table and take the recommended steps SL D800 Series Operation Guide Troubleshooting 68 ...

Page 69: ...pped because an error has occurred the printer is performing error recovery operations oraprintersystemerrorhasoccurred Check the code on the computer s screen See the following to solve the problem U Errors and Solutions Mac on page 77 Contact yourlocaldealerifaprintersystemerror has occurred light on The ink cartridge indicated by the ink light is expended or an error has occurred Replace the in...

Page 70: ...tly Clear the paper jam or feed the paper again U Paper Jams on page 84 light on light on Theinkremaininginthecartridgeindicatedbythe ink light has fallen below the minimum value or an error has occurred Replace the maintenance cartridge xxxx U Replacing the Maintenance Cartridge on page 56 All lights flashing Continues soundinguntilthe power switch is turned off A fatal error has occurred Restart...

Page 71: ...nter while printing you can check the content of the error and solutions with the Maintenance Tool Click Printer Window to display a detailed error message See the Maintenance Tool Operation Guide for more details on the Maintenance Tool Use one of the following methods to start the Maintenance Tool A Select System Preferences Print Scan or Print Fax from the Apple menu SL D800 Series Operation Gu...

Page 72: ...aning Perform Diagnostic Cleaning in the Maintenance Tool See the Maintenance Tool Operation Guide for more details on the Maintenance Tool I 2401 Replace the maintenance cartridge soon Prepare a new maintenance cartridge xxxx You can continue printing until replacement is required Check the message and then click OK Prepare a new maintenance cartridge with the model number displayed in xxxx U Rep...

Page 73: ...er jam has occurred Open the rear cover and the top cover remove any paper remaining and then reload the paper Remove the paper from the internal paper feeder and then reload the paper If the printer is setup so that you cannot access the rear of the printer to perform maintenance contact service support U Paper Jams on page 84 W 1103 An error has occurred in the paper feeding unit Reload the pape...

Page 74: ...limit Replace the maintenance cartridge xxxx Replace the maintenance cartridge with the model number displayed in xxxx U Replacing the Maintenance Cartridge on page 56 W 2201 Ink cartridge error xxxx Please install correct cartridge Epson recommends the genuine Epson cartridges listed above Check the ink cartridge with the color displayedinxxxx and thenreplace the cartridge If a message is display...

Page 75: ... perform head cleaning or initial charge The cartridge being used can be reinstalled for printing Replace the maintenance cartridge with the model number displayed in xxxx If a message is displayed check the details U Replacing the Maintenance Cartridge on page 56 E 5101 The printer is disconnected Checkthatthecableisconnected andthenturntheprinterback on Contact service support if the error conti...

Page 76: ...ommends using genuine Epson ink Do you want to continue PleasecallEpsonuserservicehot line400 810 9977forgenuine I C purchase This printer is developed for use with genuine ink cartridges If you use non genuine cartridges the print result may be faint or the ink remaining may not be detected normally We recommend using genuine Epson products E 5201 Failed to acquire printing calibration data Check...

Page 77: ...details on the Maintenance Tool I 2401 Replace the maintenance cartridge soon Prepare a new maintenance cartridge xxxx You may continue printing until replacement of the maintenance cartridge is required Check the message and then click OK Prepare a new maintenance cartridge with the model number displayed in xxxx U Replacing the Maintenance Cartridge on page 56 I 2201 Ink Low xxxx Prepare a new i...

Page 78: ...eck the scrap paper box Check the scrappaperbox andemptyitifitisfull U EmptyingtheScrapPaperBox on page 61 W 1101 A paper jam has occurred Delete all print jobs remaining in the operating system s print queue Remove any paper remaining from the roll paper feeder and then reload the paper After deleting all of the print jobs remove the paper from the roll paper feeder and then reload the paper U Pa...

Page 79: ...ing Paper on page 25 W 1109 Cannot recognize the paper type Delete all print jobs remaining in the operating system s print queue Update the paper information Update the paper information See the Maintenance Tool Operation Guide for more details on updating the information W 2101 to W 2104 Parts have reached the end of their service life xxxxxx Do you want to continue using the printer or replace ...

Page 80: ...or reinstall it correctly If a message is displayed check the details U Replacing Ink Cartridges on page 48 W 2204 Ink cartridge error xxxx Delete all print jobs remaining in the operating system s print queue Please install correct cartridge Epson recommends the genuine Epson cartridges listed above After deleting all of the print jobs check the ink cartridge with the color and model number displ...

Page 81: ... in the operating system s print queue Turn the printer off Check if there is any paper remaining inside the printer and then turn the printer back on Contact service support if the error continues to occur After deleting all of the print jobs restart the printer If the error persists a malfunction may have occurred Contact service support I 5201 Amount of data in print jobs sent to printer nearly...

Page 82: ...he printer A Check that the printer s light is on Turn off the power switch the light turns off If you cannot turn off the power using the switch unplug the power cable B Reconnect the power cable and then turn on the power switch the light turns on The light turns on SL D800 Series Operation Guide Troubleshooting 82 ...

Page 83: ...Note If the error persists even after restarting contact service support This completes this section SL D800 Series Operation Guide Troubleshooting 83 ...

Page 84: ...he roll paper feeder U Paper is Jammed in the Roll Paper Feeder on page 86 W 1102 When the message A paper jam has occurred Delete all print jobs remaining in the operating system s print queue Open the rear cover and the top cover remove any paper remaining and then reload the paper is displayed check for paper jams in the internal paper feeder U Paper is Jammed in the Internal Paper Feeder on pa...

Page 85: ...Before starting operations on Mac delete all jobs from the print queue Mac A Click the printer icon in the Dock B Select the job you want to cancel and then click or Delete SL D800 Series Operation Guide Troubleshooting 85 ...

Page 86: ... the paper is displayed follow the steps below A On Mac delete all jobs from the Print Queue U Deleting Print Jobs on page 85 B Remove the scrap paper box Pull the top section forward and then lift out the bottom section C Grip the handle to release the lock and then pull out the roll paper feeder SL D800 Series Operation Guide Troubleshooting 86 ...

Page 87: ...Jammed in the Internal Paper Feeder on page 92 Contact your local dealer if you cannot access the top or rear of the printer D Turn the handle on the left of the roll paper feeder in the direction indicated by the arrow to rewind the paper Rewind the paper until the leading edge comes out of the paper feed slot E If the leading edge of the paper is ragged cut it in a straight line with a pair of s...

Page 88: ...F Remove the spindle unit G Open the internal rear plate Place your finger in the hole at the bottom and lift to open SL D800 Series Operation Guide Troubleshooting 88 ...

Page 89: ...e is a jam remove the paper slowly I Open the front plate Place your finger in the hole at the bottom and lift to open J Check that there is no paper foreign material or scrap paper at the back of the printer If there is a jam remove the paper slowly SL D800 Series Operation Guide Troubleshooting 89 ...

Page 90: ...ntil you hear it click into place L Reload the paper See the following for more details on loading the paper U Replacing Paper on page 25 M If an error message is still displayed on a Windows computer s screen click OK to close the screen SL D800 Series Operation Guide Troubleshooting 90 ...

Page 91: ...N Check that the light turns off and the light turns on This completes this section SL D800 Series Operation Guide Troubleshooting 91 ...

Page 92: ...eared oryoucannotpullouttheroll paper feeder there may be a jam inside the printer cImportant Contact your local dealer if you cannot access the top or rear of the printer A On Mac delete all jobs from the Print Queue U Deleting Print Jobs on page 85 B Remove the scrap paper box Pull the top section forward and then lift out the bottom section C Squeeze the lock lever on the back to release the lo...

Page 93: ...Check the point where the jam occurred E If a lot of paper has been ejected from the front of the printer cut the paper in front of the jam with a pair of scissors and so on SL D800 Series Operation Guide Troubleshooting 93 ...

Page 94: ... under the print head and cannot be easily removed go to the next step G Move the print head unit manually and remove the paper from the rear If the paper is on the right move the print head unit to the left If the paper is on the left move the print head unit to the right SL D800 Series Operation Guide Troubleshooting 94 ...

Page 95: ...areas Otherwise the paper stand is soiled which could also soil the back of the paper H Cut the paper you have pulled out with scissors and so on Remove the cut section cImportant After cutting thepaper donot pullthe paper insidetheprinter tothe uppersection Remove the paperinside the printer by following the procedure for removing roll paper SL D800 Series Operation Guide Troubleshooting 95 ...

Page 96: ...steps 2 to 11 in Paper is Jammed in the Roll Paper Feeder U Paper is Jammed in the Roll Paper Feeder on page 86 K Close the rear cover L Reload the paper See the following for more details on loading the paper U Replacing Paper on page 25 SL D800 Series Operation Guide Troubleshooting 96 ...

Page 97: ...ssage is still displayed on a Windows computer s screen click OK to close the screen N Check that the light turns off and the light turns on This completes this section SL D800 Series Operation Guide Troubleshooting 97 ...

Page 98: ...ridges If you use non genuine ink cartridges the prints may smear or the color of the printed image may be changed because the remaining ink level is not correctly detected Be sure to use the correct ink cartridge Are you using an old ink cartridge The print quality declines when an old ink cartridge is used Replace the old ink cartridge with a new one We recommend using all the ink in the ink car...

Page 99: ...oomtemperature temperature 15to25 C humidity 40 to 60 For information about paper such as thin paper from other manufacturers that requires special handling see the documentation supplied with the paper Problems when Cutting Paper Cause What to do Thecutiscrooked thecutedgeisfrayedor turned up or the coating is cracked The cutter needs to be replaced Contact service support to request cutter repla...

Page 100: ...rtridges the print result may be faint or the ink remaining may not be detected normally Model name Ink color Product number SL D800 Black T43U1 Cyan T43U2 Magenta T43U3 Yellow T43U4 Light Cyan T43U5 Light Magenta T43U6 SL D830 Black T43Y1 Cyan T43Y2 Magenta T43Y3 Yellow T43Y4 Light Cyan T43Y5 Light Magenta T43Y6 SL D860 Black T43X1 Cyan T43X2 Magenta T43X3 Yellow T43X4 Light Cyan T43X5 Light Mage...

Page 101: ... CASE C12C890861 A case for storing paper to prevent the paper from being damaged U Notes on storage on page 21 PRINT TRAY C12C891171 This tray holds print outs that are 102 mm or less RIGID PRINT TRAY C12C934781 This tray holds print outs Notes on Moving the Printer Perform the following operations when moving the printer Caution When lifting this printer make sure you use the correct posture Whe...

Page 102: ...and make it impossible to print or ink may leak When moving the printer do not tilt it Ink could leak out Preparing to Move Make the following preparations in advance before moving the printer Turn off the printer and remove all cables Remove any trays if they are installed Remove any paper After Moving After moving make sure that the print head is not clogged before use U Maintenance Tool Operati...

Page 103: ...ately 6 W Power off Less than 0 5 W Operating Approximately 140 W When standing by Approximately 60 W Sleep mode Approximately 6 W Power off Less than 0 5 W Paper Feeder Specifications Paper core size Roll paper feeder 3 inch core diameter Outer diameter less than 170 mm One can be loaded Paper length 50 to 1000 mm Paper width 89 mm 3 5 inches 102 mm 4 inches 127 mm 5 inches 152 mm 6 inches 203 mm...

Page 104: ...ns below Transporting 20to60 C temperature 5to85 humidity withinonemonthat40 C 120hours at 60 C Cartridge dimensions 78 8 W x 254 5 D x 38 5 H mm General Specifications Temperature Operating 10 to 35 C Storage before unpacking 20 to 60 C within 120 hours at 60 C one month at 40 C Storage after unpacking 20 to 40 C within one month at 40 C Humidity Operating 20 to 80 without condensation Storage be...

Page 105: ... 2014 30 EU EN55032 Class A EN 55024 EN 61000 3 2 EN 61000 3 3 Warning This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Necessary space SL D800 Series Operation Guide Appendix 105 ...

Page 106: ...nstharmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used inaccordance with the instruction manual may cause harmful interference to radio communications Operationof this equipment in a residential area is likely to cause harmful interference in which case the user will bereq...

Page 107: ...rter EPSON EUROPE B V Address Azie building Atlas ArenA Hoogoorddreef 5 1101 BA Amsterdam Zuidoost The Netherlands Telephone 31 20 314 5000 CE Marking Information of EU declaration of conformity The full text of the EU declaration of conformity of this equipment is available at the following internetaddress https www epson eu conformity For Turkish customers only For Ukraine customers only SL D800...

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