Troubleshooting
86
Paper is Jammed Inside the Printer
Error message W-1102 - When the message "Open the rear cover and the top cover, remove any paper remaining,
and then reload the paper." is displayed, follow the steps below.
If you have cleared a paper jam from the roll paper feeder but the error is still not cleared, or you cannot pull out the
roll paper feeder, there may be a jam inside the printer.
A
For Mac, delete all jobs from the print queue.
B
Remove the scrap paper box.
C
Squeeze the lock lever on the back to release the lock, and then open the rear cover.
D
Open the top cover.
c
Important:
Contact your local dealer if you cannot access the top or rear of the printer.
