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Epson Stylus Pro 9700 Series, User Manual

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Epson Stylus Pro 9700 Series User Manual Download Page 175

175

175

As you use your printer, you may occasionally experience a problem. You 
can diagnose the problem following the guidelines in this chapter or check 
the FAQs at www.proimaging.epson.com. Then try the most likely solutions 
until the problem is fixed.

This chapter provides instructions for the following:

•

Diagnosing problems

•

Checking error messages and lights

•

Improving print quality

•

Solving operational problems

•

Solving miscellaneous printing problems

•

Solving paper problems, including clearing paper jams

•

Solving problems with the optional Auto Take-Up Reel

•

Uninstalling and reinstalling the printer driver

Diagnosing Problems

The printer includes a number of ways to help you diagnose problems:

•

To identify the most common problems, check the messages and lights 
on the control panel. See pages 176 through 182 for more information.

•

If you’re using the Epson printer driver and Status Monitor utility, 
check your software for error messages. See page 151 for more 
information.

•

To determine whether the problem is caused by the printer itself, print a 
status sheet from the control panel. See page 149 for instructions.

•

Review the FAQs at www.proimaging.epson.com for possible solutions.

•

If none of the suggested solutions in this chapter solve your problem, 
contact Epson as described under “Where To Get Help” on page 13.

Chapter 7: 
Solving 
Problems

Summary of Contents for Stylus Pro 9700 Series

Page 1: ...Epson Stylus Pro 7700 9700 USER S GUIDE ...

Page 2: ... General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims any and all rights in those marks This information is subject to change without notice Legal Notices Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expe...

Page 3: ...asures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help WARNING The connection of a non shielded equipment interface cable to this equipment will invalidate the FCC Certificati...

Page 4: ......

Page 5: ...Printer and Mounting It on the Stand 25 Attaching the Paper Basket Epson Stylus Pro 7700 27 Attaching the Paper Basket Epson Stylus Pro 9700 34 Completing Setup and Connecting the Power Cord 42 Installing Ink 46 Connecting to Your System 48 Installing the Software for Windows 49 Installing the Software for Macintosh 51 Updating Your Printer Firmware 55 Checking the Current Firmware Version 55 Down...

Page 6: ...rinter 79 Storing the Paper Basket 81 Optimizing the Settings for Your Paper 82 Creating Paper Configurations 82 Printing Your Paper Configurations 84 Selecting Paper Configurations 84 3 Printing With Epson Drivers for Windows Sizing Images for Borderless Printing on Roll Paper 86 Choosing Basic Print Options 87 Selecting the Correct Media Type Setting 89 Choosing Color Management Options 91 Choos...

Page 7: ...naging Print Jobs 125 Printing With Mac OS X 10 4 126 Choosing Page Setup Options 126 Choosing Basic Print Options 129 Choosing Color Management Options 132 Choosing Paper Configuration Options 133 Choosing Roll Paper Options 134 Controlling Borderless Image Expansion 136 Creating a Custom Preset and Printing 136 Managing Print Jobs 138 Selecting the Correct Media Type Setting 139 5 Managing Color...

Page 8: ...te and Time 161 Using Maintenance Mode 161 Replacing the Paper Cutter 162 Removing the Old Cutter 162 Installing the New Cutter 164 Replacing the Maintenance Tank 166 Cleaning the Printer 168 Transporting or Storing the Printer 170 Preparing the Printer for Shipment 170 Moving the Printer on the Stand 172 Setting Up the Printer After Transportation 173 7 Solving Problems Diagnosing Problems 175 Ch...

Page 9: ...aper 196 Cut Sheets 198 Printable Area 201 Ink Cartridges 201 B Using the Optional Auto Take Up Reel Loading Roll Paper Onto the Take Up Reel 204 Winding Prints Forward 205 Winding Prints Backward 206 Printing Using the Auto Take Up Reel 207 Reversing the Paper Stops for a 2 inch Paper Reel Core 208 Installing a Take Up Reel Core 210 C Control Panel Summary Control Panel Buttons and Lights 213 But...

Page 10: ...10 10 Contents ...

Page 11: ...ntenance loading paper replacing ink cartridges and other components cleaning and aligning the print head and using the printer s menu system Attach it to your printer for easy reference The on screen Network Guide on the CD ROM provides instructions for setting up and using your printer on a network Warnings Cautions Notes and Tips Please follow these guidelines as you use this book WARNINGS must...

Page 12: ...hase online at www proimaging epson com U S sales or www epson ca Canadian sales Optional equipment Option Part number Automatic Take Up Reel System Pro 9700 only see page 203 for instructions on using this option C12C815321 Tip Check the Epson Pro Imaging website at www proimaging epson com for accessories and options that are currently available Consumables and user replaceable parts Part Part n...

Page 13: ... peer network environment your system should meet these requirements IBM compatible PC with a Pentium 4 3 GHz or higher processor recommended Microsoft Windows 7 Windows Vista WindowsXP Professional x64 Edition or Windows XP At least 2GB of RAM 4GB or more recommended At least 32GB of free hard disk space for software and processing files Quad speed 4 CD ROM or DVD drive for installing the printer...

Page 14: ...e printer software For USB connection a compliant USB Hi Speed 2 0 port and a shielded USB AB cable from Series A computer to Series B printer up to 10 feet 3 m long For network connection Ethernet equipped Macintosh and a Category 5 compatible cable Caution Using an improperly shielded cable especially a cable more than 10 feet 3 m long may cause the printer to malfunction Note USB 2 0 is require...

Page 15: ... the printer away from direct sunlight strong light or heat sources Avoid places subject to shocks and vibrations Keep the printer away from dusty areas Keep your entire computer system away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Place the printer near a wall outlet where the plug can be easily unplugged Use only the typ...

Page 16: ... the control panel unplug the printer and refer servicing to qualified service personnel under the following conditions The power cord or plug is damaged liquid has entered the printer the printer has been dropped or the cabinet damaged the printer does not operate normally or exhibits a distinct change in performance Before transporting the printer make sure the print head is in the far right hom...

Page 17: ...oom temperature for at least three hours before using it The IC chip on the ink cartridge retains a variety of cartridge information which allows you to remove and reinsert it freely However each time the cartridge is inserted some ink is consumed because the printer automatically performs a reliability check If you remove an ink cartridge for later use protect the ink supply area from dirt and du...

Page 18: ... for the Pro 7700 unless otherwise noted Front Back Roll paper cover Control panel Ink bay Front cover Paper basket Casters Roll paper holder Network interface USB interface for computer AC inlet Maintenance tank Pro 9700 includes two tanks one on each side of printer Interface connector for optional equipment ...

Page 19: ... paper source button Paper light Menu button Paper feed up button Paper feed down button OK button Paper cut button Ink open button Print head cleaning button Paper release ePlaten light and button Paper source Roll paper margin Platen gap Paper number Roll paper counter Maintenance tank status Ink cartridge status Auto Take Up Reel ...

Page 20: ...20 20 Introduction ...

Page 21: ... sufficient space to set up and use the printer at least 12 inches 305 mm on all sides in addition to the dimensions shown 53 4 35 6 inches 1356 903 mm for the Epson Stylus Pro 7700 73 4 52 inches 1864 1318 mm for the Epson Stylus Pro 9700 Chapter 1 Setting Up the Printer WARNING Four people are required to unpack and set up the printer Note When choosing a place for the printer leave adequate roo...

Page 22: ...3 feet 4 4 m for the Epson Stylus Pro 9700 and stand Unpacking and Assembling the Stand 1 Lift the box up and away from the shipping pallet Then remove the box containing the stand and paper basket 2 Unpack the stand and make sure you have all these items 2 Sides Manual holder Horizontal strut Hex wrench 6 Bolts 2 Wing screws with lock washers ...

Page 23: ... 3 Insert the strut into the left side as shown The sides are labeled L and R 4 Fasten the strut with 3 bolts as shown Use the hex wrench to tighten the bolts Note Make sure you tighten all bolts before moving to the next section ...

Page 24: ...24 24 Setting Up the Printer 5 Insert the strut into the right side and fasten it with 3 bolts as shown 6 Lock the casters ...

Page 25: ...rdboard panels and other packing materials from around the printer 3 Have four people lift the printer Roll paper holders Documentation and software CD 5 Ink cartridges Power cord Cable guides Printer Note Make sure you save the box and packaging in case you need to ship the printer WARNING Four or more people are required to lift the printer ...

Page 26: ...26 26 Setting Up the Printer 4 Mount the printer on the stand as shown aligning the pegs with the holes on the bottom of the printer 5 Fasten the printer to the stand with the wing screws and washers ...

Page 27: ...atches your prints as they come out If you have the Epson Stylus Pro 9700 see page 34 for instructions on attaching the paper basket 1 Make sure you have all the parts shown below 2 Attach the two short posts as shown one on each side of the stand 2 Paper guides 1 Square pole and 2 round poles 2 Pins Cloth basket 2 Posts 2 Black plastic connectors Rod ...

Page 28: ...28 28 Setting Up the Printer 3 Use the pins to fasten the posts in place 4 Insert the round and square poles into the basket cloth as shown ...

Page 29: ...29 Setting Up the Printer 29 5 Place the basket under the printer as shown 6 Snap the center pole into the holders on each side of the stand ...

Page 30: ...30 Setting Up the Printer 7 Insert the black plastic connectors into both ends of the square pole at the front of the printer 8 Fasten the black plastic connectors onto the posts on each side of the stand ...

Page 31: ...31 Setting Up the Printer 31 9 Snap the back pole into the holders as shown 10 Hook the loops around the pins on the back of the stand legs ...

Page 32: ...32 32 Setting Up the Printer 11 Insert the rod into the fabric channel at the front of the printer 12 Insert the free ends of the rod into the holes in the sides of the stand ...

Page 33: ...tting Up the Printer 33 13 Loop the tabs over the ends of the rod as shown 14 Attach the paper guides to the bottom of the printer as shown Now go to Completing Setup and Connecting the Power Cord on page 42 ...

Page 34: ...ints as they come out If you have the Epson Stylus Pro 7700 see page 27 for instructions on attaching the paper basket 1 Make sure you have all the parts shown below 2 Attach two of the posts to the front of the stand as shown one on each side 5 Paper guides 3 Square poles 4 Pins Cloth basket 4 Posts 2 Black plastic connectors Rod 2 Round poles 2 Plastic end pieces ...

Page 35: ...35 Setting Up the Printer 35 3 Use the pins to fasten the posts in place 4 Attach the other two posts to the back of the stand ...

Page 36: ...36 36 Setting Up the Printer 5 Use the pins to fasten the posts in place as shown 6 Insert the round and square poles into the basket cloth as shown ...

Page 37: ...37 Setting Up the Printer 37 7 Place the basket under the printer as shown 8 Snap the center pole in the holder on each side of the stand ...

Page 38: ...38 Setting Up the Printer 9 Insert the black plastic connectors into both ends of the square pole at the front of the printer 10 Fasten the black plastic connectors onto the posts on each side of the stand ...

Page 39: ...39 Setting Up the Printer 39 11 Snap the back pole into the holders as shown 12 Attach the end pieces to the poles at the back of the basket ...

Page 40: ...40 40 Setting Up the Printer 13 Lift the back of the basket and attach the end pieces to the posts at the back of the stand 14 Insert the rod into the fabric channel at the front of the printer ...

Page 41: ...41 Setting Up the Printer 41 15 Insert the free ends of the rod into the holes in the sides of the stand 16 Loop the tabs over the rod as shown ...

Page 42: ...p process and connect the power cord Completing Setup and Connecting the Power Cord 1 Attach the manual holder to the left or right side of the stand Store the User s Guide in the holder 2 Unlock the casters Then move the printer to the place of use The casters are meant for moving the printer for only a short distance Lock the casters after moving ...

Page 43: ...Up the Printer 43 3 Remove any packing tape and plastic film Check these areas the front cover the ink compartment cover the maintenance tank s 4 Open the roll paper cover and remove the tape and packing material ...

Page 44: ...rial Save the packing material in case you need to ship the printer 6 Close the front cover 7 Connect the power cord to the AC inlet on the back of the printer Note The illustrations in the following sections show the Epson Stylus Pro 9700 but the instructions are the same for the Pro 7700 ...

Page 45: ... shown 9 For the Pro 9700 attach the loops on the paper basket cords to the cable guides 10 Plug the power cord into a properly grounded electrical outlet Power cord on left side Power cord on right side Caution Do not use an outlet that is controlled by an automatic timer or wall switch Otherwise you may accidentally shut off the printer and cause damage ...

Page 46: ...he cartridges shipped with your printer are provided mainly to charge the ink system Make sure you order a new set of cartridges as soon as possible 1 Press the P power button to turn on the printer In a moment INSTALL INK CARTRIDGE appears on the LCD display and the ink cover pops open slightly 2 Open the ink cover Note The ink cover may take a minute or two to pop open Wait for the ink cover to ...

Page 47: ...lots corresponding to each cartridge 5 Install the ink cartridges in the printer Hold each cartridge with the arrow pointing toward the printer then insert it into its slot until it clicks into place Make sure you insert each cartridge all the way into the correct slot Slot no Cartridge 1 Vivid Magenta VM 2 Cyan C 3 Photo Black PK 4 Yellow Y 5 Matte Black MK ...

Page 48: ...ns For USB connection make sure your system has the appropriate port and you have a standard shielded cable 10 feet 3 m long or less To connect to a network hub you need a standard RJ 45 CAT 5 network cable To connect directly to your computer s network interface you need an RJ 45 CAT 5 crossover cable 1 Make sure that both the printer and the computer are turned off Caution Charging takes about 1...

Page 49: ... the Software for Windows Follow these steps to install the software for Windows 1 Make sure your printer is turned off 2 Turn on your computer 3 Insert the printer software CD ROM in your computer The installer starts automatically Network connection USB connection Note With Windows 7 or Vista if you see the AutoPlay window click Run Epsetup exe When you see the User Account Control screen click ...

Page 50: ...license agreement and click Accept 7 When you see a screen asking you to turn on the printer press the printer s Ppower button Make sure the printer is connected see page 48 Note With Windows XP if you see a Found New Hardware Wizard screen select No not this time click Next and click Next again ...

Page 51: ... need to create a port see the on screen Network Guide Go to the next section to update the printer firmware if necessary Installing the Software for Macintosh Follow the steps below to install the software on a Macintosh For Windows see page 49 1 Turn on your Macintosh and your printer 2 Insert the printer software CD ROM into your CD or DVD drive 3 Double click the Epson installer icon 4 Click y...

Page 52: ...ebsite on your desktop 8 When you re done click Exit and eject the CD Restart your computer if prompted 9 After your Macintosh restarts do one of the following Note If you see a message that the installer has detected an older version of EpsonNet Config on your system you must uninstall the older version before you can install the new one Open the Applications folder and drag the EpsonNet folder i...

Page 53: ... printer in the Printer Browser For USB connection select your printer and wait while your Macintosh finds the driver and the Add button becomes available Then click Add For network connection click More Printers and select a connection such as EPSON TCP IP Select your printer from the list and click Add Tip If you want to rename the printer for easier identification enter a new name for it in the...

Page 54: ...54 54 Setting Up the Printer You see your printer in the Printer List 10 Go to page 55 to update your printer firmware if necessary ...

Page 55: ...e from the Epson website If you need to download the firmware manually visit Epson s U S support website www epson com support or Canadian support website www epson ca support select your product then click Drivers Downloads Choose the firmware update version for Windows or Macintosh and follow the instructions on the screen 3 Make sure your printer is turned on its LCD displays READY and it is co...

Page 56: ...ig program searches for all Epson printers on the network and displays the MAC address and IP address for each printer that it finds 3 Highlight the printer that you want to configure and click Configuration to access the TCP IP selection screen 4 If necessary contact your network administrator for instructions on assigning an appropriate IP address For more information on configuring the printer ...

Page 57: ...offers a variety of coated glossy matte and fine art paper as well as other media for your printer The following table shows the paper sizes you can use Supported paper sizes Roll paper Cut sheets Pro 9700 Width 10 to 44 0 in 203 to 1118 mm Letter size up to 44 in 1118 mm Length 2 in core 147 6 ft 45 m 3 in core 662 7 ft 202 m Up to 62 2 inches 1580 mm Pro 7700 Width 10 to 24 0 in 203 to 610 mm Le...

Page 58: ...ompatible papers see page 196 Guidelines for Using Epson Media Follow these guidelines as well as those included in your paper package when printing on Epson paper and other media Avoid touching the printable surface with your bare hands Fingerprints may affect print quality Handle media by the edges or use cotton gloves Be careful not to bend or scratch the paper Always choose the correct Media T...

Page 59: ...on appears Choose if you want the paper to be cut automatically after each page is printed Choose if you want to print a series of pages and keep them together for cutting later on or use the Auto Take up Reel Pro 9700 only If you re loading heavy paper you may need to increase the paper suction by pressing the u Paper Feed button For lightweight paper decrease the suction by pressing the d Paper ...

Page 60: ...Photo Paper 260 Premium Semimatte Photo Paper 260 Premium Glossy Photo Paper 170 Premium Glossy Photo Paper 170 Premium Semi gloss Photo Paper 170 Premium Semigloss Photo Paper 170 Premium Glossy Photo Paper Premium Photo Paper Glossy Premium Glossy Photo Paper Premium Semi gloss Photo Paper Premium Photo Paper Semigloss Premium Semigloss Photo Paper Premium Luster Photo Paper Ultra Premium Photo ...

Page 61: ...R OUT appears on the control panel Then follow these steps to set up the automatic media tracking system 1 Press r Menu 2 Press u or d to select PAPER SETUP then press r 3 Press r to select ROLL PAPER REMAINING 4 Press r to select REMAINING PPR SETUP 5 Press d select ON and press OK 6 Press l to go back to REMAINING PPR SETUP 7 Press d to select ROLL PAPER LENGTH 8 Press r then select the length o...

Page 62: ...62 62 Handling Paper and Other Media Placing the Paper in the Printer 1 Open the roll paper cover 2 Push the lock lever down firmly then move the roll paper holder to the left ...

Page 63: ...63 Handling Paper and Other Media 63 3 Place the roll on top of the printer 4 If necessary adjust the roll media adapters to fit the core size of the roll paper 2 inch core 3 inch core ...

Page 64: ...64 64 Handling Paper and Other Media 5 Release the tension lever on both adapters 6 Push the adapters into the paper core at both ends of the roll Then pull down the tension levers ...

Page 65: ...65 Handling Paper and Other Media 65 7 Move the roll paper to the right side until it touches the roll paper guide 8 Slide the roll paper holder to align the left adapter with the u on the holder ...

Page 66: ... Handling Paper and Other Media 9 Roll the paper slowly into position 10 Slide the roll paper holder to the right to secure it in the printer Make sure both ends of the roll paper are secured in the adapters ...

Page 67: ...d Other Media 67 11 Pull up the lock lever to lock the paper in place 12 If the Paper release light is not on press the Paper release button Loading the Paper for Printing 1 Insert the paper into the slot and pull it down ...

Page 68: ...e paper to move into position automatically 5 If you see a question on the display about paper settings select Yes if the settings are correct or select No then change the settings 6 Press OK 7 If the edge of the paper is uneven or folded press the Paper cut button to cut the edge To avoid indenting or creasing the paper remove it from the paper path and roll it up when you are not printing Note O...

Page 69: ...s cut 4 If the paper cannot be cut by the built in cutter press the d button to feed the paper to the manual cutting position Then cut it manually Printing Trim Lines You can print trim lines on the right edge of your pages Auto Cut On or on the right and bottom edge Auto Cut Off 1 Press r Menu 2 Press r Menu again to select the Printer Setup menu 3 Press d to select PAGE LINE then press r 4 Press...

Page 70: ...rom the Printer 1 Open the roll paper cover 2 Press the Paper release button to release the paper If automatic media tracking is on the barcode and paper information is printed If you are not using the Auto Take Up Reel the paper is rewound automatically ...

Page 71: ...Other Media 71 If you are using the Auto Take Up Reel you need to rewind the paper manually 3 Push down the lock lever firmly to release it Then move the roll paper holder all the way to the left and remove it from the roll ...

Page 72: ...r and Other Media 4 Roll the paper forward so that it rests on top of the printer 5 Pull up the tension levers then remove the adapters from the paper roll 6 Rewind the paper carefully and place it in its original package ...

Page 73: ... paper see the section below For stock thicker than 19 mil 0 5 mm see page 75 Loading Cut Sheets Make sure you load paper in the portrait orientation short edge first You can load paper without pressing the Paper release button This prevents scratching and is fast and easy 1 Make sure the printer is turned on and the roll paper cover is closed 2 Press the l Paper Source button until the Sheet icon...

Page 74: ...al line on the roll paper cover 4 Press d The sheet feeds into printing position automatically 5 If you see a question on the display about paper settings select Yes if the settings are correct or select No then change the settings 6 Press OK 7 Print your page After it is finished the sheet stays in the printer 8 To remove your print press the d button while holding the sheet ...

Page 75: ...ly 1 Make sure the printer is turned on and the roll paper cover is closed 2 Press the l Paper Source button until the Sheet icon appears on the LCD display 3 Press the Paper release button 4 Feed the sheet into the paper slot Make sure the right and top edges of the paper are straight and aligned with the horizontal and vertical lines on the printer Note You may need to increase the suction by pr...

Page 76: ...the platen gap setting STANDARD is the default setting However if print quality is not satisfactory when using very thin or very thick stock you may need to change this setting 1 Press r Menu 2 Press r again to select the Printer Setup menu and highlight PLATEN GAP 3 Press r STANDARD is selected as the current setting 4 Use the u or d button to choose NARROW WIDE WIDER or WIDEST 5 Press OK to save...

Page 77: ...aper Basket The paper basket attaches to your printer and catches your printouts as they come out The basket keeps your printouts from getting dirty or scratched You can set it up either to catch the paper under the printer or in front of the printer Catching Printouts in Front of the Printer Follow the steps below to set up the basket in front of the printer Use this method for paper more than 19...

Page 78: ...the back of the basket all the way up 3 Open the tabs at the front of the basket and tilt it down Then raise the paper guides 4 Raise the front of the basket so that the surface is taut Then lower the paper guides so that your prints slide smoothly onto the cloth ...

Page 79: ...atch printouts under the printer 1 Raise the paper guides and tilt the front of the basket down 2 Lower the paper guides then raise the front of the basket all the way up Fasten the front of the basket with the tabs Note To avoid paper feed errors do not allow prints to stack up in the paper basket ...

Page 80: ...er and Other Media 3 For the Pro 9700 adjust the basket based on your print size 23 4 33 1 inches A1 or smaller Larger than 23 4 33 1 inches A1 Note If printouts on matte paper have banding pull the paper guides forward ...

Page 81: ...ring the Paper Basket If you are not using the paper basket you can fold it out of the way 1 For the Pro 9700 raise the back of the basket 2 Raise the paper guides then adjust the tabs and raise the front of the basket Lower the paper guides ...

Page 82: ...n press u or d to select PAPER SETUP 2 Press r then press d to select CUSTOM PAPER 3 Press r then press d or u to select a paper configuration number 1 to 10 Press r to save the number setting 4 Press d or u to select PAPER TYPE then press r Press d or u to select a media type then press r Press OK to save it 5 Press l twice to go back to the previous menu 6 Press d or u to select PLATEN GAP then ...

Page 83: ...age 132 Mac OS X PAPER FEED ADJUST helps eliminate banding Choose a lower value if you see white lines on your prints or a higher value if you see dark lines DRYING TIME lets you print with non Epson media and avoid smearing the ink You can make the print head wait up to 10 seconds after each pass to allow ink to dry on the page PAPER SUCTION lets you decrease the paper suction level when printing...

Page 84: ...K to print your custom paper configurations Selecting Paper Configurations Once you have created a paper configuration you can select it whenever you print on that paper 1 Press r Menu then press u or d to select PAPER SETUP 2 Press r then press d to select PAPER TYPE then press r 3 Press d to select CUSTOM PAPER then press r 4 Press u or d to select the configuration you want to use 5 Press OK Th...

Page 85: ...y made profiles are automatically copied to the right folder Before you print you need to set basic printing properties Make sure you have installed the Epson driver and utilities from the CD ROM See page 49 for instructions If you plan on printing borderless images on roll paper check the guidelines on page 86 to size your image correctly This chapter includes the following information Sizing ima...

Page 86: ... because you can create an image width almost equal to the width of the roll media If you use Retain Size you need to size your image slightly wider than the paper width See the table below for guidelines Epson Stylus Pro 9700 only Roll paper width Image width with Auto Expand Image width with Retain Size 10 inches 254 mm 9 7075 inches 246 57 mm 10 25 inches 260 35 mm 13 inches 330 mm 12 8 inches ...

Page 87: ...ttings 1 Start an application open the file you want to print and select Print in your application You see the Print window 2 Make sure your printer is selected then click the Properties or Preferences button If you see a Setup Printer or Options button click it instead Then click Properties or Preferences You see a window like the following Note If you need more information about print options yo...

Page 88: ...r more information about custom paper configurations If the media type has been set on the printer s control panel select Auto Acquire 4 For the Color setting select one of the following Color for any type of photographic printing Black only if you re printing line drawings or other non photographic images 5 For the Print Quality setting choose Quality or Max Quality Or choose Quality Options to d...

Page 89: ...f these settings in the drop down menu Charts and Graphs intensifies colors and lightens the midtones and highlights of an image Use this setting for presentation graphics EPSON Standard sRGB increases the contrast in images Use this setting for color photographs Click Custom then follow the instructions on page 91 to select color management options Selecting the Correct Media Type Setting The tab...

Page 90: ...s Photo Paper 170 Premium Glossy Photo Paper Premium Photo Paper Glossy Premium Photo Paper Glossy Premium Semi gloss Photo Paper Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Premium Luster Photo Paper Ultra Premium Photo Paper Luster Ultra Premium Photo Paper Luster Matte Paper Doubleweight Matte Paper Doubleweight Matte Paper Singleweight Matte Paper Singleweight Matte Paper Pre...

Page 91: ...agement settings off If you are using color management settings in Photoshop or another application it is very important to access the advanced settings and turn off color management in the printer driver as described here For instructions on using Photoshop to manage color see page 141 1 In the Properties or Preferences window make sure the Main tab is selected 2 For the Mode setting select Custo...

Page 92: ...de when you use a color managed workflow in Photoshop or other software See page 141 for instructions Color Controls lets you specify individual values for adjusting brightness contrast saturation and CMY inks or choose from three Printer Color Adjustment modes You can also choose from two Gamma settings and use either a color circle or slide bar to adjust color Tip If you turn off color managemen...

Page 93: ...llow the steps in this section to print on roll paper and select settings for borderless printing and automatic cutting If you re printing on cut sheets see page 96 1 On the Properties or Preferences window make sure the Main tab is selected 2 For the Source setting select Roll Paper or Roll Paper Banner The Roll Paper Banner setting allows you to print a series of continuous images without any sp...

Page 94: ... You see this window Type a name for your custom size then enter the size in hundredths of an inch or centimeters and click Save Then click OK 4 If you want to reduce or enlarge your image click the Page Layout tab See page 99 for more information 5 If you want to print without margins click Borderless If you re not printing borderless images go to step 7 Note that borderless printing takes longer...

Page 95: ...t the size you specify in your application You need to size it slightly wider than the paper width if you want to print without borders See page 86 for more information The widths shown in the table on page 86 work with the Standard Expansion setting Use the Min setting to minimize the amount of image clipping You may see a white border around your image Use the Max setting to maximize the image w...

Page 96: ...ltiple print jobs without cutting See page 69 for instructions on operating the cutter manually 9 Select these additional roll paper options if necessary Auto Rotate saves paper if your document length is shorter than the printable width of the roll The document is automatically rotated 90 degrees and printed crosswise Be sure to click Roll Width and select the width of your roll paper Print Page ...

Page 97: ...Windows 97 2 For the Source setting select Sheet 3 For the Size setting select the size of the sheet loaded in the printer If the size of your paper is not listed you can create a custom paper size Select User Defined You see this window ...

Page 98: ... the left and right sides of the page on cut sheets margins are required at the top and bottom of the page For full bleed borderless printing use roll paper see page 93 for instructions 6 Click the Expansion button and choose Auto Expand or Retain Size Auto Expand enlarges your image up to 3 to fit the size of the paper You can use the slider to control the amount of expansion Retain Size prints y...

Page 99: ... Reduce Enlarge if you want to have the driver resize your image You can select Fit to Page or Fit to Roll Paper Width or select Custom and enter a scaling percentage 4 If you are enlarging your image beyond the limits of your application program make sure Optimize Enlargement is selected The driver will increase the image size up to 650 and decrease the output resolution to stay within the pixel ...

Page 100: ...configuration and save it as a Media Type setting in the printer driver Then whenever you print on that media you can select the custom Media Type select the rest of your print settings and print You can even export the settings to a file you can share 1 Click the Paper Config button on the Main tab You see this window 2 Select the correct settings to match your ICC profile These settings override...

Page 101: ...ines on your prints or a higher value if you see dark lines Paper Suction lets you decrease the paper suction level when printing on thinner papers less than 12 lb such as CAD drafting paper Paper Thickness helps reduce vertical banding and creates a sharper image when printing on unusually thick or thin paper Platen Gap lets you fine tune the setting for various paper thicknesses Roll Paper Back ...

Page 102: ...102 102 Printing With Epson Drivers for Windows 4 On the Main tab select any other necessary setting for your paper in the Media Settings box See page 87 through page 93 for details ...

Page 103: ...m in the Media Type list Select the rest of the necessary print settings and print To save the settings to a file that you can share click the Custom Settings button again click the name of the settings in the list click Export select a location enter a file name and click Save To import settings from a file shared with you that does not exist in your Media Type list click the Custom Settings butt...

Page 104: ...g groups for various types of printing You can select them to set most of the settings you need and then customize them for your particular print job You can also add delete or hide items in the printer driver window to customize the driver for your uses Saving and Exporting a Custom Settings Group 1 Follow the instructions in this chapter to select all the correct settings for a print job 2 Click...

Page 105: ...Del button 2 Click Import select the file you want to import and click Open 3 When you return to the settings list window click Cancel 4 To use the setting group to print right away select the name you gave it in the Select Setting list if necessary and print Loading a Pre Defined Settings Group 1 To view the settings associated with the pre defined setting groups that came with your printer drive...

Page 106: ...iver Settings 1 Click the Utility tab then select Menu Arrangement 2 Select the item you want to edit You can do the following Drag and drop the items to rearrange them Add or delete groups Move unused items into the Not Display group 3 When you re finished click Save ...

Page 107: ...peed and Progress and Monitoring Preferences utilities Using the Progress Meter After you send a print job the Progress Meter window appears You can use the Stop button to cancel your print job You also see how much ink you have left and view printing tips If you don t want the Progress Meter to appear you can turn it off See the next section for instructions Note If it is no longer spooling in th...

Page 108: ...ol whether or not the Progress Meter is displayed when you send a print job Disable EPSON Status Monitor 3 disables the printer software utilities Selecting this option is not recommended unless you experience conflicts with other software Show Mouse Over Help lets you turn off the tool tips that appear when you move your cursor over the screen Always spool RAW datatype lets you spool documents us...

Page 109: ...ixels you can print Print as Bitmap allows large or complex vector graphics to print faster in Adobe Acrobat or any other non image based application Allow Applications to Perform ICM Color Matching allows the halftone output processing to be performed by the printer This feature speeds up processing especially for older computers and ensures that the printer runs at maximum speed This involves im...

Page 110: ...n You see this window 2 Select the notification options you want to use if various printing events occur 3 If you want to have the Status Monitor 3 icon appear in your Windows taskbar click the Shortcut Icon checkbox Then select the icon to use When the shortcut is enabled you can simply double click the icon to open the Status Monitor 3 window or right click it then select Monitoring Preferences ...

Page 111: ...ied to the right folder Before you print make sure you have installed the Epson printer driver and utilities from the CD ROM If you are using Mac OS X 10 4 11 you also need to configure your connection and set up the printer in the Printer Setup Utility For instructions on installing and configuring the printer driver see page 51 If you plan on printing borderless images on roll paper check the gu...

Page 112: ...y wider than the actual width of the roll media Or you can create a custom paper size and select the Retain Size option See the table below for guidelines Epson Stylus Pro 9700 only Roll paper width Image width with Auto Expand Image width with Retain Size Custom paper size with Retain Size 10 inches 254 mm 9 7075 inches 246 57 mm 10 34 inches 262 6 mm 10 23 inches 259 8 mm 13 inches 330 mm 12 8 i...

Page 113: ...ting Margins are required at the top and bottom of the page on cut sheets Full borderless printing is available on roll paper only Once you have selected your page setup options you need to select printing options The Epson driver offers automatic settings that optimize print quality and speed when you re using Epson media You can also choose additional settings for more control over your printer ...

Page 114: ...inue with step 6 If you re using roll paper Epson recommends that you create a custom paper size to make the best use of your paper See step 5 for instructions Note If you need more information about print options click the button Select your printer Note If you don t see the Paper Size setting in the Print window check for it in your application before printing For example you may be able to sele...

Page 115: ...s your image up to 3 to fit the width of the paper without side borders Sheet Borderless Retain Size prints your image at the size you specify in your application You need to size it slightly wider than the paper width to print without side borders Roll Paper Borderless Auto Expand prints without borders on roll paper and enlarges your image up to 3 to fit the size of the paper This selection is r...

Page 116: ... images without space between them 5 If you are printing on roll paper choose Manage Custom Sizes from the Paper Size menu If you are printing on a cut sheet skip to step 6 Click the plus sign double click Untitled and give your paper size a name then define its size and margins and click OK Select your new page size from the Paper Size drop down menu 6 Choose the appropriate Orientation and Scale...

Page 117: ...ct the Media Type that corresponds to the paper you are printing on See the table on page 139 for more information 10 Set the Color option as follows Select Off No Color Adjustment to disable color management in the printer driver Choose this mode when you use a color managed ICC workflow in Photoshop or another software application See page 141 for instructions Select Color Controls then choose o...

Page 118: ...g advanced options Super MicroWeave for maximum elimination of banding may not be available for certain media types High Speed for fast bidirectional printing For higher quality make sure you deselect this option Flip Horizontal for printing a mirror image of your file Finest Detail for sharper edges on vector based data including text graphics and line art This setting does not affect photographs...

Page 119: ...e any paper configuration settings you may have made using the printer s control panel Color Density lets you control the ink saturation level Drying Time per Print Head Pass lets you print with non Epson media and avoid smearing the ink You can make the print head wait up to 5 seconds after each pass to allow ink to dry on the page Drying Time per Page lets you print with non Epson media and avoi...

Page 120: ...g and creates a sharper image when printing on unusually thick or thin paper Paper Suction lets you decrease the paper suction level when printing on thinner papers less than 12 lb such as CAD drafting paper Platen Gap lets you fine tune the setting for various paper thicknesses Roll Paper Back Tension lets you adjust the tension when printing on roll paper Change the value if you find wrinkles on...

Page 121: ...e one of the following Auto Cut Settings Normal Cut allows margin space at the top and bottom of each image Double Cut extends the space between the images and trims each print individually This provides the cleanest edge for borderless printing Single Cut allows images to be printed end to end and saves paper With borderless printing you may see a sliver of the previous or next image if you print...

Page 122: ...f desired Auto Rotate saves paper if your document length is shorter than the printable width of the roll The document is automatically rotated 90 degrees and printed crosswise When this option is checked be sure to select the width of your roll paper from the drop down menu Print Page Line prints trim lines on the right and bottom edges of your pages Save Roll Paper saves paper by not feeding the...

Page 123: ... Settings from the drop down menu You see this screen Adjust the slider to increase or decrease the amount of expansion The widths shown in the table on page 112 work with the Standard Expansion setting Use the Min setting to minimize the amount of image clipping You may see a white border around your image Use the Max setting to maximize the image width This will increase the amount of image clip...

Page 124: ... settings are correct select Save As from the Presets drop down menu 3 Type a name for your custom preset and click OK 4 When you re ready to print click the Print button Whenever you want to print with your custom preset select it from the Presets drop down menu Note If you check the settings on each screen in the drop down menu go through them carefully from top to bottom Avoid cycling through t...

Page 125: ...ere you can monitor the progress of your print job or do one of the following Click the print job then click Delete to cancel the job Click the print job then click Hold to pause printing Click a print job marked Hold and click Resume to resume printing 3 When you re finished close the print job window then close your printer window Note If it is no longer spooling in the computer you can also can...

Page 126: ...he following limitations on borderless printing Borderless printing takes longer than normal printing Margins are required at the top and bottom of the page on cut sheets Full borderless printing is available on roll paper only 1 Open the file you want to print and select Page Setup in your application You see this screen 2 Open the Format for drop down menu and select your printer Note Many appli...

Page 127: ...tom paper size to make the best use of your paper See step 4 for instructions Also be sure to select roll paper options as described on page 134 The following settings are available depending on the size you choose The Sheet size setting prints on cut sheet paper with a bottom margin larger than the top and sides Sheet Borderless Auto Expand prints on cut sheets and enlarges your image up to 3 to ...

Page 128: ...paper at the size you specify in your application You need to size it slightly wider than the paper width to print without borders See page 112 for more information Roll Paper Banner prints a series of continuous images without any margin space between them but with normal side borders Roll Paper Borderless Banner prints a series of continuous borderless images without space between them 4 If you ...

Page 129: ... you have selected your page setup options you need to select printing options The Epson driver offers automatic settings that optimize print quality and speed when you re using Epson media You can also choose additional settings for more control over your printer and color output 1 Select Print in your application You see the screen shown below 2 Choose your printer from the Printer menu Select y...

Page 130: ...r you are printing on See the table on page 139 for more information If you are using a color managed workflow make sure you choose media type and resolution settings that match the ICC profile you are using 6 For the Color setting select one of the following Color B W Photo for any type of photographic printing Black only if you re printing line drawings or other non photographic images Note In c...

Page 131: ...ngs Draft 360 dpi Fine 720 dpi Fine 1440 dpi SuperFine 1440 dpi 9 Choose any of the following advanced options Super MicroWeave for maximum elimination of banding may not be accessible for certain media types High Speed for fast bidirectional printing For higher quality make sure you deselect this option Flip Horizontal for printing a mirror image of your file Finest Detail for sharper edges on ve...

Page 132: ...stment modes and from two Gamma settings Click the arrow next to Advanced Settings to specify individual values for brightness contrast saturation and CMY inks When you use the driver to perform color management make sure you turn it off in your application ColorSync for mapping colors to your printer s profile In most cases you will get better results by applying color management in your applicat...

Page 133: ...nu You see this screen 2 Select the correct settings to match your ICC profile These settings override any paper configuration settings you may have made using the printer s control panel Color Density lets you control the ink saturation level Drying Time per Print Head Pass lets you print with non Epson media and avoid smearing the ink You can make the print head wait up to 5 seconds after each p...

Page 134: ...thicknesses Roll Paper Back Tension lets you adjust the tension when printing on roll paper Change the value if you find wrinkles on your printouts when Auto is selected Choosing Roll Paper Options If you are printing on roll paper make sure you choose one of the roll paper options as the Paper Size setting as described on page 126 In addition you need to check these settings for various cutting a...

Page 135: ... margin between print jobs Off disables automatic cutting Choose this setting if you want to operate the cutter manually use the optional Auto Take Up Reel or print multiple print jobs without cutting See page 69 for instructions on using the Paper cut button to operate the cutter 3 Select either of the following options if desired available only when you ve selected a Paper Size setting with the ...

Page 136: ...nimize the amount of image clipping You may see a white border around your image Use the Max setting to maximize the image width This will increase the amount of image clipping Creating a Custom Preset and Printing Once you ve made the correct settings for your print job create a custom preset This will save you time when you use the same profile printer ink media combination for future print jobs...

Page 137: ...the Presets drop down menu 3 Type a name for your custom preset and click OK 4 When you re ready to print click the Print button Whenever you want to print with your custom preset select it from the Presets drop down menu Caution Do not open and close the Presets menu without typing a name or you will lose your settings ...

Page 138: ...n monitor the progress of your print job or do one of the following Click the print job then click Delete to cancel the job Click the print job then click Hold to pause printing Click a print job marked Hold and click Resume to resume printing 3 When you re finished close the print job window then close your printer window Note If it is no longer spooling in the computer you can also cancel a prin...

Page 139: ... Semi gloss Photo Paper 250 Premium Semigloss Photo Paper 250 Premium Semimatte Photo Paper 260 Premium Semimatte Photo Paper 260 Premium Glossy Photo Paper 170 Premium Glossy Photo Paper 170 Premium Semi gloss Photo Paper 170 Premium Semigloss Photo Paper 170 Premium Glossy Photo Paper Premium Photo Paper Glossy Premium Glossy Photo Paper Premium Semi gloss Photo Paper Premium Photo Paper Semiglo...

Page 140: ...s for Macintosh Other Media Type settings in the list can be used to experiment with other paper types Enhanced Matte Posterboard Somerset Velvet cut sheets only Enhanced Matte Poster Board For this media Select this Media Type setting ...

Page 141: ...in this chapter to use Photoshop 7 CS CS2 or CS3 to print with profiles using Photoshop color management the steps show only CS3 screens It s important to turn off color management in your printer software when you use Photoshop color management or you ll get unexpected results See one of these sections for instructions Macintosh Printing With a Color Profile below Windows Printing With a Color Pr...

Page 142: ...essage select Assign working RGB Adobe RGB 1998 and click OK 5 When your image appears evaluate the color balance and contrast If they need improvement select Image Mode Assign Profile or Edit Assign Profile Then select one of the following as the Profile setting A different RGB working space such as ColorMatch RGB or sRGB IEC61966 2 1 A scanner profile for your scanner A camera profile for your d...

Page 143: ...e Colors or Photoshop Manages Colors 10 Under Profile or Printer Profile select a profile for your printer and the paper you ll use such as Pro9700_7700_PremiumSemigloss PhotoPaper250 icc 11 As the Intent or Rendering Intent setting select Relative Colorimetric or Perceptual and click the Black Point Compensation checkbox Note If your image contains very saturated colors select Perceptual This red...

Page 144: ...ylus Pro 9700 and select Printer Settings or Print Settings 2 Select the Media Type setting for your paper see page 139 3 Set the rest of the print settings you want to use beginning on page 130 4 Do one of the following For Mac OS X 10 6 and 10 5 make sure Color Mode is set to Off No Color Management Mac OS X 10 6 and 10 5 Mac OS X 10 4 11 ...

Page 145: ... image then you select your print settings and print Setting Up Photoshop and Assigning a Profile 1 Open Adobe Photoshop 2 Select Color Settings from the Edit menu Note Make sure that you select Off No Color Adjustment or Off No Color Management If you don t the printer driver will apply additional correction to the image data producing inaccurate results If you selected the wrong combination of s...

Page 146: ... click OK If you see a Missing Profile message select Assign working RGB Adobe RGB 1998 and click OK 5 When your image appears evaluate the color balance and contrast If they need improvement select Image Mode Assign Profile or Edit Assign Profile Then select one of the following as the Profile setting A different RGB working space or Profile such as ColorMatch RGB or sRGB IEC61966 2 1 A scanner p...

Page 147: ... Under Color Handling select Let Photoshop Determine Colors or Photoshop Manages Colors 10 Under Profile or Printer Profile select a profile for your printer and the paper you ll use such as Pro9700_7700_PremiumSemigloss PhotoPaper250 icc 11 For the Intent or Rendering Intent setting select Relative Colorimetric or Perceptual and click the Black Point Compensation checkbox Note If your image conta...

Page 148: ...the print settings you want to use beginning on page 88 5 For the Mode setting select Custom Then select No Color Adjustment 6 Click OK then click Print to print your photo Note Make sure that you select Off No Color Adjustment If you don t the printer driver will apply additional correction to the image data producing inaccurate results If you selected the wrong combination of source profile prin...

Page 149: ...rinter Transporting or storing the printer In addition to the features described in this chapter you can also use the menu system on the printer to fine tune a variety of printer settings For more information see page 217 Checking Printer Status Using the control panel you can check the amount of ink remaining the total number of prints and the status of your maintenance tank s and other informati...

Page 150: ...h capacity the maintenance tank s have press d to select MAINTENANCE TANK then press r The percentage remaining for each tank is displayed As the tank is filled the percentage drops When done press l To check job history press d to select JOB HISTORY then press r For the last 10 print jobs saved in the printer you see the ink used in milliliters and paper used in square centimeters The most recent...

Page 151: ...Sound and click Printers Right click the icon for your printer and select Printing Preferences Click the Utility tab Windows XP Click Start and select Control Panel Double click Printers and Faxes Right click your printer icon and select Printing Preferences Click the Utility tab Mac OS X Open the EPSON Printer Utility3 in your Applications folder Select your printer and click OK 2 Click the EPSON...

Page 152: ...he Nozzle Check and Head Cleaning Utilities Follow these steps to use your printer software to check the print head nozzles and clean them if necessary 1 Make sure paper is loaded in the printer 2 Do one of the following to access the printer utilities Windows 7 and Windows Vista Click select Control Panel select Hardware and Sound and click Devices and Printers Right click the icon for your print...

Page 153: ...icon and follow the instructions on the screen 4 After the pattern is printed use at least a 10 eye loupe to examine it If the pattern looks good as shown below the print head is clean If any dots or segments are missing or deflected as shown below run a cleaning cycle as described on page 155 Then print another nozzle check pattern to make sure the nozzles are clean If the nozzles are still clogg...

Page 154: ...any dots or segments are missing or deflected as shown below run a cleaning cycle as described on page 155 Then print another nozzle check pattern to make sure the nozzles are clean If the nozzles are still clogged after three cleaning cycles run a power cleaning cycle as described on page 155 Automatically Checking and Cleaning the Print Head The printer automatically checks the nozzles and clean...

Page 155: ...when you print on roll paper 6 Press OK to save the setting Running Cleaning Cycles You can run several types of cleaning cycles from the control panel or from the Epson LFP Remote Panel2 normal cleaning power cleaning and cleaning each pair of ink colors Run the power cleaning only if the normal cleaning process is not sufficient to clear the nozzles The power cycle uses a large quantity of ink s...

Page 156: ...ntact your service provider for assistance Aligning the Print Head Aligning the print head is the most important thing you can do to ensure the best print quality If banding appears on your prints if they look grainy or blurry or if you see misregistration or ghosting you need to align the print head Although you can align the print head using the printer utility software it s also easy to align f...

Page 157: ...gnment is finished press r 9 Select HEAD ALIGNMENT then select ALIGNMENT 10 Select BI D ALL and press OK to start the alignment process 11 When done press to exit head alignment mode Replacing Ink Cartridges Before you begin a large print job you should check your ink levels If one of your cartridges is low you can replace it before you start Or you can wait until the ink is expended replace the c...

Page 158: ...ke sure the printer is turned on Then follow these steps 1 Note the color of the cartridge that is low or expended 2 Press the button 3 Open the ink cover all the way Slot no Cartridge 150 ml 350 ml 700 ml 1 Vivid Magenta VM T642300 T596300 T636300 2 Cyan C T642200 T596200 T636200 3 Photo Black PK T642100 T596100 T636100 4 Yellow Y T642400 T596400 T636400 5 Matte Black MK T642800 T596800 T636800 N...

Page 159: ...ded cartridges so you can use them for transporting the printer if necessary 6 Make sure the replacement cartridge is the correct color and remove it from its package Gently shake the cartridge for about 5 seconds before installing it WARNING Do not shake the expended cartridge or ink may leak out If ink gets on your hands wash them thoroughly with soap and water If ink gets in your eyes flush the...

Page 160: ...ge is installed the printer returns to its READY state Note If you can t insert the cartridge smoothly you may have the wrong cartridge Check the package and product code If the B Ink light remains on after installing the cartridge it may not be inserted fully Caution Do not remove and re insert cartridges more often than necessary Doing so can compromise the needle valve seal and allow air to ent...

Page 161: ...or roll paper tension Run a super strong cleaning cycle Return all of the printer s control panel settings to their default values Follow these steps to use maintenance mode 1 Make sure the printer is turned off 2 Press and hold the button then press the P power button and hold it until the printer turns on and the LCD displays MAINTENANCE MODE 3 Use the d and u buttons to select the settings desc...

Page 162: ...per strong cleaning cycle press d to highlight SS CLEANING then press r to display EXECUTE Press OK to start the cleaning cycle To return all control panel settings to their default values press d to highlight DEFAULT PANEL then press r to display EXECUTE Press OK to restore the default settings 4 To exit maintenance mode turn off the printer by pressing the P power button Press the P power button...

Page 163: ...163 3 Press d until CUTTER REPLACEMENT is highlighted then press r again 4 Press OK The paper cutter moves to the replacement position 5 To remove the cutter cover press in the tab and pull it down 6 Loosen the screw using a cross head screwdriver ...

Page 164: ...of the cutter in accordance with local regulations Installing the New Cutter Remove the new blade from its package then follow these steps to install it 1 Insert the new cutter into the holder Make sure the cutter pin goes into the hole WARNING The blade is sharp Be careful when removing it ...

Page 165: ...to place 4 Press OK to finish the replacement process The cutter moves to home position 5 Run the Cutter Adjustment from the Maintenance Menu on the control panel After you print the pattern put the two cut pieces together and select the pattern with the most precise cut between the two colors Select the pattern number on the control panel and press OK ...

Page 166: ...51 or by printing a nozzle check sheet see page 154 The icon s show the approximate amount of space remaining in the tank s The Epson Stylus Pro 7700 has one maintenance tank on the right side and the Pro 9700 has two one on either side Replacement tanks are available from Epson part number C12C890191 See page 12 for details The printer will not print if one of the maintenance tanks is full On the...

Page 167: ...tank on the side of the printer and gently pull out the maintenance tank Then place it in the plastic bag included with the new tank 4 Insert the new tank Caution Be careful not to spill ink from the maintenance tank when removing it Hold it upright at all times and dispose of it carefully ...

Page 168: ... any dust or dirt inside the printer 4 Clean the area shown below in the direction of the arrows If necessary dampen the cloth clean the inside of the printer then dry it with a soft cloth Caution Be careful not to touch the gears inside the printer To avoid damaging the components as well as the case never use alcohol or thinners to clean the printer Be careful not to get water on the printer mec...

Page 169: ... 5 If your prints are soiled on the back wipe the blue area carefully 6 If powdery dust has accumulated use a toothpick or similar tool to remove it 7 Remove the paper basket Then clean away any dust or dirt around the leg assembly using a soft brush ...

Page 170: ... page 172 To ship the printer a longer distance you should repack it using the original box and packing materials Follow the instructions below to prepare the printer for shipment If you don t have the original packaging you can purchase replacement packaging from Epson See page 12 for more information Preparing the Printer for Shipment 1 Turn off the printer and wait until the carriage moves to t...

Page 171: ...from the print head during setup Then close the cover 5 Before you remove the printer from the stand make sure the casters are locked 6 Remove the two wing nuts and lock washers securing the printer to the stand underneath the printer Keep them in a safe place Tip For more secure transportation tape all doors and covers shut ...

Page 172: ... page 12 for more information Moving the Printer on the Stand When you need to move the printer a short distance such as within the same building you can roll the printer on its casters 1 Make sure the printer is turned off and the carriage is in the home position on the far right If not turn the printer back on wait until the carriage moves to the home position then turn off the printer 2 Disconn...

Page 173: ...n Setting up the printer after transporting it is almost identical to setting it up for the first time Keep in mind that the first time you start printing after moving the printer the print head nozzles may be clogged especially if the printer hasn t been turned on for a long time You may need to run a cleaning cycle page 152 and realign the print head page 156 to ensure good print quality ...

Page 174: ...174 174 Maintaining and Transporting the Printer ...

Page 175: ...ling and reinstalling the printer driver Diagnosing Problems The printer includes a number of ways to help you diagnose problems To identify the most common problems check the messages and lights on the control panel See pages 176 through 182 for more information If you re using the Epson printer driver and Status Monitor utility check your software for error messages See page 151 for more informa...

Page 176: ...n light and button Message Explanation Response BORDERLESS ERROR LOAD A SUPPORTED PAPER SIZE OR LOAD PAPER CORRECTLY The borderless setting is selected and paper that doesn t support borderless printing is loaded Press to cancel the print job Change the setting in the printer driver or load different paper The sheet size is not recognized Make sure the paper is flat Paper is not loaded correctly M...

Page 177: ...ect Yes and replace the maintenance tank see page 166 COMMAND ERROR CHECK DRIVER SETTINGS You may be using the wrong printer driver Damaged data was sent to the printer or the data has an incorrect command Press to cancel the print job and reset the printer Make sure you installed the correct driver for your printer CUTTER UNIT NEARING END OF SERVICE LIFE RECOMMEND REPLACING THE CUTTER UNIT The pa...

Page 178: ...ith a genuine Epson ink cartridge INK COVER OPEN CLOSE RIGHT INK COVER The ink cover is open Close the cover INK LOW Ink cartridge s are nearly expended printing continues Make sure you have replacement cartridges available see page 157 Print quality may decline when ink is low INK TOO LOW TO CLEAN REPLACE INK CARTRIDGE Not enough ink for head cleaning Replace the cartridge s before cleaning see p...

Page 179: ...talled Install ink cartridge s see page 157 Do not reinstall the incorrect cartridge NO MAINTENANCE TANK INSTALL THE LEFT SIDE MAINTENANCE TANK Maintenance tank is not installed Make sure the maintenance tank is fully inserted For the Pro 9700 note which tank is missing see page 166 NO MAINTENANCE TANK INSTALL THE RIGHT SIDE MAINTENANCE TANK Maintenance tank is not installed Make sure the maintena...

Page 180: ...PER JAM REMOVE PAPER Paper has jammed in the printer Press the button and remove the jammed paper see page 191 for more information PAPER LOW The paper roll is almost finished Replace the roll PAPER OUT LOAD PAPER No paper is loaded Load paper The button has been pressed with no paper loaded Press the button then load paper Paper ran out during printing Press the button and remove the roll paper c...

Page 181: ...SOON The maintenance tank is nearing the end of its service life Replace the maintenance tank with a new one as soon as possible SOME NOZZLES ARE CLOGGED Head cleaning has been performed but did not clear the nozzles Print the nozzle check pattern and if there are missing dots perform head cleaning WRONG MAIN TANK RIGHT SIDE MAINT TANK WRONG TYPE INSERT CORRECT TANK A non genuine maintenance tank ...

Page 182: ...Take up Reel is not installed correctly Turn the printer off then install the Auto Take up Reel correctly See page 203 TAKE UP DISCONNECTED AUTO TAKE UP REEL UNIT IS DISCONNECTED DO YOU CONTINUE NO YES The Auto Take up Reel is not installed correctly Select YES to continue printing without using the Auto Take Up Reel Or select NO turn the printer off then connect the Auto Take up Reel see page 203...

Page 183: ...e the printable side is face up Choose a higher resolution If you re using a third party RIP and non Epson media see if the RIP provides a method for adjusting the paper feed Try adjusting your advanced media control settings page 119 for Mac OS X 10 6 10 5 or paper configuration settings page 100 for Windows or page 133 for Mac OS X 10 4 11 Check these settings Make sure the Paper Thickness setti...

Page 184: ...Check these settings Make sure Paper Thickness setting is correct for your paper If you ve created a custom paper configuration be sure to return the setting to standard STD when you re done using it See page 82 Colors are incorrect or missing Make sure the Media Type setting in the printer software is correct Adjust the Color Density setting in the Paper Configuration utility If you re using a th...

Page 185: ...ting in the printer software is correct If you re printing on non Epson media you may need to adjust the paper thickness setting drying time or color density Use your printer software page 119 for Mac OS X 10 6 10 5 or page 133 for Mac OS X 10 4 11or page 101 for Windows to choose the correct setting When you re done printing with a custom paper configuration be sure to return the setting to stand...

Page 186: ...just the paper thickness setting or drying time Use your printer software page 119 for Mac OS X 10 6 10 5 or page 133 for Mac OS X 10 4 11 or page 101 for Windows to choose the correct setting When you re done printing with a custom paper configuration be sure to return the setting to standard STD If printing on thick paper the PLATEN GAP setting may be incorrect Use the control panel to change th...

Page 187: ...or Macintosh or Windows from the Epson website at www proimaging epson com Problem Solution Problem Solution Your print has incorrect or garbled characters Make sure your software is installed correctly and the printer is selected Clear any stalled print jobs Turn off the printer and computer Make sure the interface cable is securely plugged in at both ends Your print has incorrect margins Check t...

Page 188: ... printer to clear any print job data in the printer s buffer and reset the printer Make sure the paper source is set correctly Roll paper cannot be cut The paper cutter may be dull Follow the instructions on page 162 to replace the cutter Make sure appears on the LCD display If not press the l Paper Source button to select this setting Also check the Auto Cut settings in your printer software Prin...

Page 189: ... environment falls within the required temperature and humidity range Make sure the paper is not too thick or too thin See page 57 page 196 and page 198 for paper specifications Make sure no foreign objects are inside the paper path Make sure the printer isn t located in a brightly lit area The paper sensors may not operate correctly Make sure the Media Type and Source settings in the printer soft...

Page 190: ...9700 Attach the guides to the bottom of the printer as shown Do one of the following If you are feeding paper in front of the printer move the guides to the forward position If you are feeding paper backward under the printer gently squeeze the paper guides and push them to the backward position as shown below Epson Stylus Pro 7700 Epson Stylus Pro 9700 Note If banding appears on your print leave ...

Page 191: ...en roll paper gets jammed in the printer printing stops and you see a PAPER JAM message on the LCD display Follow these steps to clear a paper jam 1 Cut the paper at the paper insertion slot 2 Press the button to release the paper 3 Rewind the paper ...

Page 192: ...refully pull down the jammed paper Caution To avoid damaging the printer do not touch the cables around the print head or the roller ink absorption pad or ink tubes 6 Close the front cover if necessary Press the P power button to turn the printer off and then back on ...

Page 193: ...Auto Cut Off If the Sensor light flashes slowly when you are not printing the sensor may be misaligned or there may be an obstacle in the sensor s beam Make sure nothing is impeding the sensor s beam If the Sensor light is off the Auto Take Up Reel may be turned off or the sensor cables may be disconnected See the installation instructions included with the Auto Take Up Reel Uninstalling and Reins...

Page 194: ... Windows 1 Do one of the following Windows 7 Windows Vista Click Control Panel Uninstall a program Select EPSON Printer Software in the program list Windows XP Click Start Control Panel Add or Remove Programs Select EPSON Printer Software in the program list and click Change Remove 2 Select your printer icon and click OK Follow the on screen instructions to uninstall your software 3 If you want to...

Page 195: ...uarantee 40 to 60 5 to 85 RH stored in shipping container Specification Description Input voltage range 90 V to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49 5 to 60 5 Hz Rated current 1 0 A at 120 V 0 5 A at 220 V Power consumption Epson Stylus Pro 7700 Approx 80 W Approx 14 W in low power mode Approx 1 W or less in power off mode Epson Stylus Pro 9700 Approx 85 W Approx 14 W i...

Page 196: ... CAN CSA CEI IEC CISPR 22 Class B Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot attest to the quality of any non Epson brand or type of paper Always test samples of paper stock before purchasing large quantities or printing large jobs Maximum roll width Epson Stylus Pro 7700 24 inches 610 mm Epson Stylus Pro 9700 44 inch...

Page 197: ...mimattePhotoPaper260 icc Photo Black Premium Glossy Photo Paper 170 7 mil 0 18 mm Yes 2 inch Pro9700_7700_PremiumGlossy PhotoPaper170 icc Photo Black Premium Semi gloss Photo Paper 170 7 mil 0 18 mm Yes 2 inch Pro9700_7700_PremiumSemigloss PhotoPaper170 icc Photo Black Enhanced Matte Paper 10 mil 0 25 mm No 3 inch Pro9700_7700_EnhancedMatte Paper icc Doubleweight Matte Paper 10 mil 0 21 mm Yes 2 i...

Page 198: ...m A3 11 7 16 5 inches 297 420 mm Super A3 B 13 19 inches 329 483 mm A2 16 5 23 4 inches 420 594 mm A1 23 4 33 1 inches 594 841 mm Super A1 24 36 inches 610 910 mm A0 33 1 44 inches 841 1189 mm Super A0 36 50 9 inches 914 1292 mm US ANSI Letter 8 5 11 inches 216 279 mm US B 11 17 inches 279 430 mm US C 17 22 inches 430 559 mm US D 22 34 inches 559 864 mm US E 34 44 inches 864 1120 mm ...

Page 199: ... 182 257 mm B4 10 1 14 2 inches 257 364 mm B3 14 2 20 3 inches 364 515 mm B2 20 3 28 7 inches 515 728 mm B1 28 7 40 5 inches 728 1030 mm B1 Landscape 40 5 28 7 inches 1030 728 mm B0 40 5 57 3 inches 1030 1456 mm Super B0 44 62 2 inches 1118 1580 mm Photo Series 8 10 inches 203 254 mm 10 12 inches 254 305 mm 11 14 inches 279 356 mm 12 12 inches 305 305 mm 16 20 inches 406 508 mm Size group Size nam...

Page 200: ...Pro9700_7700_PremiumGlossyPhoto Paper icc Photo Black Ultra Premium Photo Paper Luster 10 mil 0 27 mm Pro9700_7700_PremiumLusterPhoto Paper icc Photo Black Ultra Premium Presentation Paper Matte 10 mil 0 26 mm Pro9700_7700_ArchivalMatte Paper icc Singleweight Matte Paper 5 5 mil 0 14 mm Pro9700_7700_Singleweight MattePaper icc Matte Black Presentation Paper Matte 5 mil 0 12 mm Pro9700_7700_PhotoQu...

Page 201: ...derably based on images printed print settings paper type frequency of use and temperature For print quality a small amount of ink remains in the cartridge after the replace cartridge indicator comes on The printer ships with full cartridges and part of the ink from this first set of cartridges is used for priming the printer For best printing results use up a cartridge within six months of openin...

Page 202: ...202 202 Specifications ...

Page 203: ...ith the printed surface inside The table below describes the status of the Auto Take Up Reel as indicated by the Sensor light Sensor light status Description On Ready to use Flashing rapidly Operating Flashing slowly Power saving mode Flashing very slowly The Auto Take Up Reel has an error and stopped working check the installation and see page 193 for additional solutions Off Turned off Appendix ...

Page 204: ... icon appears on the LCD panel 3 Make sure that the roll paper is loaded in the printer properly For instructions see page 59 4 Press the l button to select Auto Cut Off 5 Press the d button to feed the roll paper out of the printer Continue with the steps in the next section if you want to wind your prints forward or page 206 if you want to wind your prints backward WARNING Make sure the Auto Tak...

Page 205: ...r forward and create some slack 3 Set the Manual switch on the Auto Take Up Reel to Forward and hold it long enough to take up at least three turns of paper onto the reel Make sure adequate slack remains between the roll paper and the take up reel Note When printing on Singleweight Matte Paper at least 24 inches wide place the tensioner in the slack area to ensure good print quality ...

Page 206: ...own below then tape the leading edge of the paper to the reel in three places 2 Press the d button to feed the paper forward and create some slack 3 Set the Manual switch on the Auto Take Up Reel to Backward to take up at least three turns of paper onto the reel Make sure adequate slack remains between the roll paper and the take up reel ...

Page 207: ...the paper 2 Send a print job to the printer When the media blocks the sensor the Auto Take Up Reel takes up the roll paper 1 4 to 1 2 turn at a time 3 When you are ready to remove your prints set the Auto switch to Off 4 Press the button to cut the paper WARNING Do not touch the Auto Take Up Reel while it is operating doing so may result in injury Turn off the Auto Take Up Reel before removing the...

Page 208: ...d to keep it from falling 6 Remove the take up reel core from the paper stop on both ends of the reel Reversing the Paper Stops for a 2 inch Paper Reel Core You can use a 2 inch roll paper core after the paper is used up in the auto take up reel First you need to reverse the paper stops 1 Remove the paper stop from the drive unit by pinching the clips 3 2 ...

Page 209: ... Auto Take Up Reel 209 2 Reverse the paper stop so that the smaller knob is on the outside Then pinch the clip and reinstall the paper stop on the drive unit 3 Remove the paper stop from the movable unit by pinching the knob ...

Page 210: ... the paper stop so that the smaller knob is on the outside Then pinch the knob and reinstall the paper stop on the movable unit Installing a Take Up Reel Core 1 Make sure the lock lever is released Then slide the movable paper stop all the way to the left ...

Page 211: ...211 Using the Optional Auto Take Up Reel 211 2 Slip one end of the take up reel core over the paper stop on the drive unit 3 Insert the paper stop on the movable unit into the other end of the core ...

Page 212: ...212 212 Using the Optional Auto Take Up Reel 4 Turn the lever to the front to lock the movable unit ...

Page 213: ...e printer to READY state When held for 3 seconds deletes the print job r Menu Accesses the printer menus Selects menus and settings within menu mode During printing enters the PRINTER STATUS menu l Paper Source Selects the paper source Sheet Roll Auto Cut On or Roll Auto Cut Off Goes back to previous menu within menu mode Appendix C Control Panel Summary LCD display Power light and button Pause re...

Page 214: ...s within the menu system When held for 3 seconds when Sheet is selected ejects the sheet When no paper is loaded displays paper loading procedures on the LCD panel When held for 3 seconds when the printer is drying ink stops the ink drying process and ejects the paper Print head cleaning Performs cleaning for the print head all colors If you notice print quality declining this will improve the pri...

Page 215: ...On printer is paused in Menu mode or has an error Off printer is ready b Paper On no paper is loaded paper is out the selected paper source does not match the printer driver source or the loaded paper is too thick for print head cleaning Flashing paper is jammed or not loaded straight B Ink On an ink cartridge is expended not installed or not compatible with the printer Flashing an ink cartridge i...

Page 216: ...PAPER MARGIN setting is selected in the PRINTER SETUP menu see page 217 for details Displays when the ROLL PAPER COUNTER setting is turned on in the PRINTER SETUP menu see page 217 for details Ink icons Ink low flashing Ink expended cartridge error or no cartridge flashing Maintenance tank icons Maintenance tank nearly full Maintenance tank full Option Usage icons Auto take up reel available Auto ...

Page 217: ...mm all around PAPER SIZE CHECK Selects whether the printer checks to see if the width of the loaded paper matches the width selected in your print job ON is recommended PAPER SKEW CHECK Selects whether the printer alerts you if paper is not feeding straight by displaying PAPER SKEW on the LCD display and stopping printing If you select OFF you do not receive an error even if the print job is out o...

Page 218: ...the paper cutter blade see page 162 for details CLEANING Starts a print head cleaning cycle either a normal cleaning 2 color cleaning or power cleaning see page 155 for details CLOCK SETTING Sets the printer date and time settings see page 161 for details PRINTER STATUS menu see page 150 for details VERSION Displays the printer s firmware version number INK LEVEL Displays the status of the ink in ...

Page 219: ...u set in the Custom Paper menu CUSTOM PAPER menu see page 82 for details PAPER TYPE Selects the media type that is closest to the paper you are using Photo Paper Proofing Paper Fine Art Paper Matte Paper Plain Paper Others PLATEN GAP Adjusts the distance from the print head to the paper STANDARD for most printing WIDE or WIDER if images are smeared NARROW for thin paper WIDEST for thick paper THIC...

Page 220: ...r thickness non Epson media for aligning the print head ALIGNMENT Selects and starts running print head alignment of various types NETWORK SETUP menu see the on screen Network Guide for details NETWORK SETUP Select to enable or disable network printing IP ADDRESS SETTING Select to set the IP address automatically or manually IP SM DG SETTING Enter the IP address settings if selecting the address m...

Page 221: ...0 5 125 Windows 107 Cartridges see Ink cartridges Checking printer status 149 to 152 Cleaning print head 152 to 156 162 printer 168 Coarse Rendering setting 109 Color management Mac OS X 10 4 132 to 133 141 to 145 Mac OS X 10 6 10 5 141 to 145 profiles 141 to 148 Windows 91 to 93 145 to 148 Color problems 184 188 ColorSync settings Mac OS X 10 4 132 Connecting printer 48 to 49 Control panel aligni...

Page 222: ...215 Epson accessories 12 help 13 media 57 to 59 EpsonNet Config 52 56 Error messages 176 to 181 Error notification Windows 110 Ethernet port 14 18 48 196 F Faint prints 185 Firmware updating 55 to 56 Flip Horizontal setting Mac OS X 10 4 131 Mac OS X 10 6 10 5 118 problems 187 G Gaps in prints 185 Garbled characters 187 Ghosting 184 Grainy prints 184 H Head Alignment menu 157 Height of printer 196...

Page 223: ...on settings 133 to 134 roll paper settings 134 to 135 Mac OS X 10 6 10 5 advanced media control settings 119 to 120 basic print options 113 to 118 borderless printing 112 113 to 116 canceling print jobs 125 custom paper size 113 to 116 custom preset 124 Media Type setting 117 139 to 140 monitoring print jobs 125 page setup options 113 to 116 roll paper settings 121 to 122 Maintenance 149 to 170 Ma...

Page 224: ...settings 82 to 84 100 to 103 119 to 120 133 to 134 185 custom size 86 94 97 to 98 113 to 116 126 to 129 cut sheet see Cut sheet paper cutting manually 69 Epson 57 to 59 handling 57 to 84 icons 216 jams 191 to 192 light 176 215 Mac OS X 10 4 options 126 to 129 Mac OS X 10 6 10 5 options 113 to 116 non Epson 82 to 84 ordering 57 printable area 201 problems 189 to 192 removing from printer 70 to 72 r...

Page 225: ...2 locking for transportation 171 unlocking 44 Print jobs canceling 107 125 138 managing 107 to 110 125 138 pausing 107 125 138 Print quality Mac OS X 10 4 131 Mac OS X 10 6 10 5 118 problems 182 to 186 Windows 88 to 89 Print speed improving in Windows 109 Printable area 201 Printer cable 14 48 checking status 107 to 110 149 to 152 cleaning 168 connecting 48 to 49 default settings restoring 161 to ...

Page 226: ...irements system 13 Resolution Mac OS X 10 4 131 Mac OS X 10 6 10 5 118 Windows 88 Roll paper cannot be cut 188 cutting manually 69 loading 59 to 68 Mac OS X 10 4 settings 134 to 135 Mac OS X 10 6 10 5 settings 121 to 122 ordering adapters 12 printable area 201 remaining 61 removing from printer 70 to 72 Save Roll Paper setting 94 122 135 tracking 61 trim lines 69 96 122 135 Windows settings 93 to ...

Page 227: ...14 User defined paper size Mac OS X 10 4 126 to 128 Mac OS X 10 6 10 5 113 to 116 Windows 86 94 97 to 98 Utility menu Mac OS X 151 153 Windows 108 151 153 W Waste ink system 149 to 152 166 to 167 Weight of printer 196 Width of printer 196 Windows basic print options 87 to 89 borderless printing 86 93 to 98 canceling print jobs 107 checking printer status 151 to 152 color management 91 to 93 145 to...

Page 228: ...228 Index 228 ...

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