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4. How to obtain warranty service
Please refer to the user documentation to ensure that the product settings have been properly set and to perform
the diagnostic tests indicated therein. Furthermore, in order to ensure the optimal operation of the equipment,
always use original EPSON supplies and consumables.
To obtain warranty service, the customer may take the product to any Authorized EPSON Service Center, along
with a copy of the receipt, or call any of the EPSON Technical Assistance Centers (see country list in section 6).
Upon calling an Authorized EPSON Service Center, the customer will be asked to provide the product model
and serial numbers, and may be asked to provide information on the location and the date of purchase (the
warranty is only valid in the country of purchase).
If the product warranty includes on-site service assistance, it will be provided on the next working day in the
cities where this service is offered by EPSON.
If there are no Authorized Service Centers in your area, call the Technical Assistance Center for service referral.
4.1
Courier service (available in some countries where EPSON has subsidiaries).
If the customer prefers to use a courier to send the equipment for warranty service, it should call the Technical
Assistance Centers of the subsidiary to receive instructions on how to send the equipment and to obtain a
service order code number. The client will be responsible for the transportation, insurance and packaging
costs.
This service is only offered in where the product was purchased.
5. Responsibilities of the client
The client is responsible for the safety of all confidential and proprietary information stored on the product, as
well as for recovery backup files in case of damage. Any activity related with the re-installation or resetting of the
software that was delivered with the equipment, will be billed to the client at the rates in effect at the EPSON
Service Center. This also applies if the failure was the result of a defect in the client’s proprietary software or of a
computer “virus”.
In order to obtain on-site service, the latter will be required to provide: access to the product, to appropriate
working space, to electrical facilities, to access to the resources that may be necessary for the installation, repair or
maintenance, health safety measures for EPSON staff and their work tools.
Coverage period of limited warranty
Technical Support Service
EPSON offers technical assistance through electronic and telephone services. Before calling EPSON, refer to the
documentation included with your product. If you do not find the solution to your problem, visit EPSON’s
website at:
http://www.latin.epson.com
. In Latin America, call the local EPSON office or an authorized dealer.
Service Centers:
Product
Model
Coverage
Site
Ink jet printer
EPSON Stylus
One year
Service center
Argentina
(54 11) 4346-0300
Mexico
(52 55) 532-84-008
(01 800) 50-60-700
Chile
(56 2) 230-9500
Peru
(51 1) 224-2336
Colombia
(57 1) 523-5000
Venezuela
(58 212) 240-1111
Costa Rica
(50 6) 210-9555
(1 800) 377-6627
Summary of Contents for Stylus C43 Series
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