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Control Panel Setup Problems

If you have problems setting up the control panel, try these solutions:

• To view LCD screen text in a different language, select a different language setting for the panel.

• To adjust the position of the control panel, carefully raise or lower it.

Parent topic:

Solving Setup Problems

Related tasks

Changing LCD Screen Language
Adjusting Control Panel Sounds

Solving Network Problems

Check these solutions if you have problems setting up or using your product on a network.

Note:

Breakdown or repair of this product may cause loss of fax and network data and settings. Epson is

not responsible for backing up or recovering data and settings during or after the warranty period. We
recommend that you make your own backup or print out your fax and network data and settings.

Product Cannot Connect to a Wireless Router or Access Point
Network Software Cannot Find Product on a Network
Product Does Not Appear in Mac Printer Window
Wireless Network Connection is Unstable on a Mac
Cannot Print Over a Network
Cannot Scan Over a Network

Parent topic:

Solving Problems

Product Cannot Connect to a Wireless Router or Access Point

If your product has trouble finding or connecting to a wireless router or access point, try these solutions:

• If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your

product's LCD screen is not lit or does not appear, make sure you select one of the WPS options from
the product control panel within 2 minutes of pressing the WPS button on your router.

• Make sure to place your product within contact range of your 2.4 GHz router or access point. Avoid

placing your product near a microwave oven, 2.4 GHz cordless phone, or large metal object, such as a
filing cabinet.

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Summary of Contents for ST-4000

Page 1: ...ST 4000 User s Guide ...

Page 2: ......

Page 3: ...arts Front 24 Product Parts Inside 26 Product Parts Back 28 Using Power Saving Settings 28 Changing the Sleep Timer Settings 28 Changing the Power Off Timer Settings 30 Epson Connect Solutions for Smartphones Tablets and More 31 Setting Up Epson Connect Services 31 Using Epson Email Print 33 Using the Epson iPrint Mobile App 33 Using Epson Remote Print 34 Using Epson Scan to Cloud 34 Using AirPrin...

Page 4: ...ection 56 Changing a Wi Fi Connection to a Wired Network Connection 56 Connecting to a New Wi Fi Router 57 Disabling Wi Fi Features 57 Loading Paper 59 Loading Paper in the Cassette 59 Paper Loading Capacity 64 Double sided Printing Capacity 65 Compatible Epson Papers 66 Borderless Paper Type Compatibility 67 Paper or Media Type Settings Printing Software 68 Selecting the Paper Settings Control Pa...

Page 5: ...ptions and Additional Settings Windows 93 Header Footer Settings Windows 94 Selecting a Printing Preset Windows 95 Selecting Extended Settings Windows 96 Extended Settings Windows 97 Printing Your Document Windows 98 Locking Printer Settings Windows 99 Locked Setting Options 101 Selecting Default Print Settings Windows 102 Changing the Language of the Printer Software Screens 103 Changing Automati...

Page 6: ...anning Options 129 Changing Default Scan Job Settings 130 Setting Up a WSD Port Windows 7 Windows Vista 131 Starting a Scan Using the Epson Scan 2 Icon 131 Starting a Scan from a Scanning Program 133 Starting a Scan from a Smart Device 135 Scanning in Epson Scan 2 136 Additional Scanning Settings Main Settings Tab 139 Additional Scanning Settings Advanced Settings Tab 139 Saving Scanned Documents ...

Page 7: ... Group Dial Lists Using the Fax Utility Mac 170 Sending Faxes 172 Sending Faxes from the Product Control Panel 172 Sending a Fax Using the Keypad Contact List or History 173 Fax Sending Options 174 Sending a Fax at a Specified Time 176 Sending Faxes Using the Fax Utility Windows 177 Sending Faxes Using the Fax Utility Mac 180 Dialing Fax Numbers from a Connected Telephone 183 Receiving Faxes 184 F...

Page 8: ...anel 209 Checking the Nozzles Using a Computer Utility 211 Print Head Cleaning 212 Cleaning the Print Head Using the Product Control Panel 213 Cleaning the Print Head Using a Computer Utility 215 Power Cleaning 217 Power Cleaning Using the Product Control Panel 217 Power Cleaning Using a Computer Utility 218 Print Head Alignment 220 Aligning the Print Head Using the Product Control Panel 220 Clean...

Page 9: ...duct Does Not Appear in Mac Printer Window 248 Wireless Network Connection is Unstable on a Mac 249 Cannot Print Over a Network 249 Cannot Scan Over a Network 250 Solving Copying Problems 251 Product Makes Noise But Nothing Copies 251 Product Makes Noise When It Sits for a While 252 Solving Paper Problems 252 Paper Feeding Problems 252 Paper Jams Inside the Product 253 Paper Ejection Problems 253 ...

Page 10: ...ine of Dots Appears in All Scanned Images 269 Straight Lines in an Image Appear Crooked 269 Image is Distorted or Blurry 269 Image Colors are Patchy at the Edges 270 Image is Too Dark 270 Back of Original Image Appears in Scanned Image 270 Ripple Patterns Appear in an Image 271 Scanned Image Colors Do Not Match Original Colors 271 Scanned Image Edges are Cropped 272 Solving Faxing Problems 272 Can...

Page 11: ...ironmental Specifications 288 Interface Specifications 288 Network Interface Specifications 288 Safety and Approvals Specifications 289 Notices 291 Important Safety Instructions 291 General Product Safety Instructions 291 Wireless Connection Safety Instructions 293 LCD Screen Safety Instructions 293 Telephone Equipment Safety Instructions 294 FCC Compliance Statement 294 Binding Arbitration and Cl...

Page 12: ......

Page 13: ...13 ST 4000 User s Guide Welcome to the ST 4000 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ... Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Entering Characters on the LCD Screen Selecting the Date and Time Changing LCD Screen Language Adjusting Control Panel Sounds Adjustin...

Page 15: ...t topic Using the Control Panel Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions Select the icon to view or change the current network settings Icons Description Displays additional information or instructions such as loading paper or placing a document Displays the Supply Status screen ...

Page 16: ...There is a problem with the indicated setting Press the icon to resolve the problem No Ethernet connection An Ethernet connection is established No Wi Fi connection A Wi Fi network error has occurred or the product is searching for a connection A Wi Fi connection is established The number of bars indicates the connection s signal strength No Wi Fi Direct connection A Wi Fi Direct connection is est...

Page 17: ...elect To delete the previous character select To enter numbers or symbols select 123 To enter a commonly used domain name select To enter a space select Parent topic Using the Control Panel Selecting the Date and Time Before faxing select the current date time and daylight saving phase in your area and choose your preferred date and time format 1 Press the home button if necessary 2 Select Setting...

Page 18: ...18 3 Select General Settings 4 Select Basic Settings 5 Select Date Time Settings ...

Page 19: ...ch the season When you change from Winter to Summer your product automatically sets its clock ahead one hour When you change from Summer to Winter it sets its clock back one hour 8 Select Date Time 9 Select the date format you want to use 10 Use the displayed keypad to enter the current date 11 Select the time format you want to use 12 Use the displayed keypad to enter the current time Parent topi...

Page 20: ...ettings 5 Scroll down and select Language 6 Select a language Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 21: ... screen to switch between Normal Mode and Quiet Mode 7 Select Button Press 8 Press the or buttons to adjust the volume 9 Select OK to exit Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 22: ... OK to exit Parent topic Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity This feature is enabled by default but you can turn it off 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 23: ... 5 Scroll down and set Operation Time Out to Off Parent topic Using the Control Panel Product Parts Locations See these sections to identify the parts on your product Product Parts Front Product Parts Inside Product Parts Back Parent topic Product Basics ...

Page 24: ...24 Product Parts Front 1 Automatic Document Feeder ADF cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray extension ...

Page 25: ...25 6 ADF output tray 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal size paper guide Parent topic Product Parts Locations ...

Page 26: ...26 Product Parts Inside 1 Document cover 2 Scanner glass 3 Control panel ...

Page 27: ...27 4 Front cover 1 Scanner unit 2 Ink tank cover 3 Ink tanks 4 Ink tank unit 5 Print head Parent topic Product Parts Locations ...

Page 28: ...eep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Sleep Timer Settings Changing the Power Off Timer Settings Parent topic Product Basics Changing the Sleep Timer Settings You can adjust the time period before your product enters sleep mode and turns off t...

Page 29: ...29 1 Press the home button if necessary 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Basic Settings 5 Select Sleep Timer You see a screen like this ...

Page 30: ... topic Using Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automatically if it is not used for a specified period of time 1 Press the home button if necessary 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Basic Settings 5 Select Power Off Timer and select a time period between 30minutes and 12h 12 hours Parent topic ...

Page 31: ...le App Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic Product Basics Related tasks Using AirPrint Using Google Cloud...

Page 32: ...32 2 Select Settings 3 Select General Settings You see a screen like this 4 Select Web Service Settings 5 Select Epson Connect Services You see a screen like this 6 Select Register ...

Page 33: ...ster your product to the Epson Connect service 3 Now you are ready to send and print emails to your product s Email Print address Note Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Netw...

Page 34: ...uct s email address 3 Visit epsonconnect com to learn more about Remote Print and how to download the Remote Print Driver software 4 Download and install the Remote Print software 5 Enter the email address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the print command in your laptop or desktop computer application and choose t...

Page 35: ...for scanning to Scan to Cloud on your Epson product control panel Parent topic Epson Connect Solutions for Smartphones Tablets and More Related tasks Starting a Scan Using the Product Control Panel Related topics Wi Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone iPad and iPod touch with the latest version of iOS and Mac with the latest version of OS X ...

Page 36: ... If you don t see the Google Cloud Print Services option turn your product off and back on If the option still doesn t appear select the Firmware Update option and follow the on screen instructions to update your product 6 Click Register 7 Select the checkbox to agree to the Usage Advisory and click Next 8 Click OK to launch the sign in page A separate browser window opens 9 Enter your Google Acco...

Page 37: ...Connect your Android device to the same wireless network as your product 5 Now you are ready to print From an Android application such as Chrome or Gmail tap the menu icon and print whatever is on the screen Note If you do not see your product tap All Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Fire OS Printing You can wirelessly prin...

Page 38: ...e print option in your Windows 10 application to send whatever is on the screen to an Epson product 1 Connect your Epson product to your wireless network See the link below 2 Connect your Windows 10 Mobile device to the same wireless network as your product 3 Now you are ready to print From your Windows 10 application tap the print option and select your product to print whatever is on the screen ...

Page 39: ...indows tablet to the same wireless network as your product 4 Open Epson Print and Scan App and select your Epson product Now you are ready to print photos or scan Visit epson com connect U S epson ca connect Canada or epson com jm connect Caribbean to learn more about Epson Print and Scan App Parent topic Product Basics Related topics Wi Fi or Wired Networking ...

Page 40: ...ception of traffic over the wireless LAN Your router may already have a default password enabled by your Internet service provider ISP See your ISP and router documentation for instructions on how to change the default password and better secure your network Connect your product only to a network protected by a firewall Connecting your product directly to the Internet may leave it vulnerable to se...

Page 41: ... point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable used only for wired connection to the wireless router or access point Selecting Wireless Network Settings from the Control Panel Parent topic Wi Fi or Wired Networking ...

Page 42: ...r of this product may cause loss of fax and network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We recommend that you make your own backup or print out your fax and network data and settings 1 Press the home button if necessary 2 Press the icon You see a screen like this 3 Select Wi Fi Recommended 4 Select Start Setu...

Page 43: ...t To enter numbers and symbols select 123 To enter a space select 8 Select OK when you finish entering your password 9 Confirm the displayed network settings and select Start Setup to save them 10 If you want to print a network setup report select Print Check Report Otherwise select OK 11 Press the home button to exit You see the icon on the LCD screen and should be able to connect to your product...

Page 44: ...ctly with your computer or another device without requiring a wireless router or access point In Wi Fi Direct Mode the product itself acts as a network access point for up to 4 devices 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi Fi Direct Mode Parent topic Wi Fi or Wired Networking Enabling Wi Fi Direct Mode You can enable Wi Fi Direct mode to allow dir...

Page 45: ...45 1 Press the home button if necessary 2 Press the icon You see a screen like this 3 Select Wi Fi Direct 4 Scroll down and select Start Setup 5 Select Start Setup again You see a screen like this ...

Page 46: ... try again Parent topic Wi Fi Direct Mode Setup Wi Fi Protected Setup WPS If your network uses a WPS enabled wireless router or access point you can quickly connect your product to the network using Wi Fi Protected Setup WPS Note To check if your router is WPS enabled look for a button labeled WPS on your router or access point If there is no hardware button there may be a virtual WPS button in th...

Page 47: ...your product directly from your computer or device and then print If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Note If you don t see the icon repeat these steps to try again Parent topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet for detailed information about your product s...

Page 48: ...atus sheet to diagnose any problems you have Parent topic Wi Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can print a network connection report to view solutions to any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Settings 3 Select General Settings ...

Page 49: ...work Settings 5 Select Connection Check 6 Select Print Check Report 7 Select Print Examine the error codes and solutions shown on the network connection report Network Connection Report Codes and Messages Parent topic Wi Fi or Wired Networking ...

Page 50: ...ges that may appear on the top of the report 1 Error code 2 Message Note Error codes and messages listed here may not all apply to your product Error Codes and Messages Error code and message Solution E1 Confirm that the network cable is connected and network devices such as hub router or access point are turned on Make sure your router access point and or hub are turned on and the network cable i...

Page 51: ...and remove any obstacles between them Also move your product away from devices such as wireless phones or microwaves Confirm that the SSID shown on the network connection report matches the label on your router or access point Also make sure your SSID uses only ASCII characters and symbols or your product cannot display the SSID correctly If you are trying to connect using the WPS push button meth...

Page 52: ...as MAC address filtering enabled register your product s MAC address so it is not filtered Locate the MAC address on the network connection report and check your router or access point documentation for instructions If your router or access point is using shared authentication with WEP security confirm that you are using the correct authentication key and index If your router or access point limit...

Page 53: ...ed on and do the following If your product s Obtain IP Address setting is set to Manual check the IP address subnet mask and default gateway addresses on the network connection report to see if they are correct If not correct the settings If DHCP is enabled set your product s Obtain IP Address setting to Auto If you want to use the DHCP assigned address as a static address set the Obtain IP Addres...

Page 54: ...work settings If your router or access point uses WEP security with several registered passwords make sure that the first registered password is set on your product E13 Confirm the following Entered security key password is correct Index of the security key password is set to the first number Connection and network setup of the PC or other device is correct Contact your network administrator for a...

Page 55: ... You can connect up to four computers or other devices to your product using a Wi Fi Direct Simple AP connection If you want to add another device disconnect an existing connected device first Parent topic Printing a Network Connection Report Changing or Updating Network Connections See these sections to change or update how your product connects to a network Accessing the Web Config Utility Chang...

Page 56: ... the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the...

Page 57: ...owing Windows Uninstall your product software Mac Go to the next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Disabling Wi Fi Features You may need to disable your product s Wi Fi features if you change your network connection type or need to solve a problem with your ne...

Page 58: ...u see a screen like this 3 Select Wi Fi Recommended 4 Select Change Settings 5 Select Others 6 Select Disable Wi Fi 7 Select Start Setup to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 59: ...atibility Paper or Media Type Settings Printing Software Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings Selecting the Universal Print Settings Loading Paper in the Cassette You can load paper up to this size in the paper cassette Legal 8 5 14 inches 216 356 mm Note Before loading paper make sure your product is not currently printing scanning or copying 1 Op...

Page 60: ...60 2 Pull out the paper cassette until it stops 3 Slide the edge guides outward ...

Page 61: ...the cassette with the glossy or printable side facedown and slide it in until it stops Note Make sure the paper is loaded against the rear of the cassette For legal size paper extend the legal paper guide and load paper using the guide line as shown ...

Page 62: ...62 Insert up to 10 envelopes with the printable side facedown and flap edge left as shown Load a sheet of loose leaf or other paper with holes as shown ...

Page 63: ... paper fits under the tabs on the edge guides 6 Slide the cassette back into the product until it stops and close the front cover 7 Select the size and type of the paper you loaded on the product LCD screen and select OK Note If you are printing on letterhead make sure you select Letterhead as the paper type Make sure you select the correct paper size setting 8 Extend the output tray ...

Page 64: ...y declines when printing multiple envelopes try loading one envelope at a time Load letterhead or pre printed paper top edge first Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Paper Loading Capacity See the table here for the loading capacity of the paper cassettes Paper type Loading capacity Plain paper Copy p...

Page 65: ...ed Printing Capacity You can print double sided using Auto or Manual mode on the paper types and sizes listed here Paper type Size Double sided printing capacity Auto Manual Plain paper Copier paper Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm or smaller 200 sheets 30 sheets Legal 8 5 14 inches 216 356 mm 1 sheet Epson Bright White Paper Letter 8 5 11 inches 216 279 mm 200 shee...

Page 66: ...one call 800 GO EPSON 800 463 7766 in the U S or 800 807 7766 in Canada Paper Type Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson Presentation Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 Epson Premium Presentation Paper Matte 8 10 inches 203 254 mm S041467 50 Letter 8 5 11 inches 216 279...

Page 67: ... 60 100 5 7 inches 127 178 mm S041945 20 8 10 inches 203 254 mm S041946 20 Letter 8 5 11 inches 216 279 mm S042182 S042175 25 50 Epson Premium Photo Paper Semi gloss 4 6 inches 102 152 mm S041982 40 Letter 8 5 11 inches 216 279 mm S041331 20 Parent topic Loading Paper Borderless Paper Type Compatibility You can print borderless photos on compatible paper types in compatible sizes Borderless Paper ...

Page 68: ...aper Bright White Paper Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi gloss Premium Photo Paper Semi Gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium P...

Page 69: ...tings Paper Source Settings Paper Setting You see a screen like this 3 Select Paper Size 4 Select the paper size you loaded 5 Select Paper Type 6 Select the paper type you loaded 7 Select Favorite Paper Settings to choose from a list of commonly used paper settings 8 Select to exit Paper Type Settings Control Panel Parent topic Loading Paper Paper Type Settings Control Panel Select a Paper Type se...

Page 70: ...ssy Epson Premium Photo Paper Semi gloss Prem Semi Gloss Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Parent topic Selecting the Paper Settings Control Panel Selecting the Default Paper Source Settings You can change default paper source settings using the control panel on the product 1 Press the home button if...

Page 71: ...s 4 Select the Paper Source Settings options you want to use 5 When you are finished press the home button to exit Paper Source Settings Options Parent topic Loading Paper Paper Source Settings Options Select the paper source options you want to use for your print jobs Paper Source Settings option Available settings Description Paper Setting Various Select the paper size and type for each paper so...

Page 72: ...t the paper size and type when you load paper in the product Note If this setting is disabled you cannot print using AirPrint Off Parent topic Selecting the Default Paper Source Settings Selecting the Universal Print Settings You can change the default universal print settings using the control panel on the product 1 Press the home button if necessary 2 Select Settings General Settings Printer Set...

Page 73: ...ft margin Left Offset Top Offset in Back Adjust the top or left margin of the back page when printing double sided Left Offset in Back Check Paper Width On Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are incorrect but may reduce the printing speed Off Skip Blank Page On Select On to skip printing of blank page...

Page 74: ...it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder ADF Original Document Specifications Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm Note When originals are placed in the ADF and on the scanner glass priority is given to the originals in ...

Page 75: ...r you may damage the product Parent topic Placing Originals on the Product Related topics Copying Scanning Faxing Placing Originals in the Automatic Document Feeder You can place single or multi page original documents in the Automatic Document Feeder ADF Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make sure your originals are not creased o...

Page 76: ...76 1 Open the ADF document support and slide out the ADF output tray extension 2 Slide the ADF edge guide outward 3 Fan your stack of originals and tap them gently on a flat surface to even the edges ...

Page 77: ...Copy Scan and Fax screens lights up 5 Slide the ADF edge guide against the originals but not too tightly Note If you are copying two originals onto one sheet make sure the originals are loaded as shown Parent topic Placing Originals on the Product Related topics Copying Scanning Faxing ...

Page 78: ...they may be damaged or may damage the scanner Use the scanner glass for these types of originals Photos Thermal paper Fabric or other non paper originals Originals with uneven surfaces such as embossed documents Originals containing staples or paper clips Originals with carbon paper backing Originals with wet ink Originals that are bound Originals with labels stickers or sticky notes Ripped curled...

Page 79: ...ou can copy documents or photos onto various sizes and types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or place multi page documents in the ADF 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy select Copies and use the displayed keypad to enter...

Page 80: ... Related topics Placing Originals on the Product Copying Options Select the copying options you want to use for your copies Note Not all options or settings may be available depending on other copying settings Copy Copying option Available settings Description B W Copies the document in black and white Color Copies the document in color 2 Sided 1 1 Sided Select to make 2 sided copies When you sele...

Page 81: ...t Scroll down and select the document orientation and layout order settings as necessary Quality Standard Adjusts the quality of your copies Best Original Orientation Up Direction Specifies the orientation of your originals Left Direction Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick ...

Page 82: ...ing Using the Product Printing with Windows You can print with your product using any Windows application as described in these sections Note If you are using your Epson product with the Windows 10 S operating system you cannot use the software described in this section You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S you must obtain ...

Page 83: ...your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 If necessary select your product name as the printer you want to use Note You may also need to select Properties or Preferences to view your print settings You see the Main tab of your printer settings window ...

Page 84: ...ing may not exactly match the name of your paper Check the paper type settings list for details 8 Select the Quality setting that matches the print quality you want to use 9 Select a Color option To print a color document or photo select the Color setting To print text and graphics in black or shades of gray select the Black Grayscale setting 10 To print on both sides of the paper select the 2 Sid...

Page 85: ...r print Some settings may be unavailable depending on the paper type and border setting you have chosen Draft For draft printing on plain paper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Pa...

Page 86: ...e following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge Manual Long edge binding to print your double sided print job by printing one side and prompting you to flip the paper over on the ...

Page 87: ...87 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 88: ... to return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the av...

Page 89: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 90: ...on to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the foll...

Page 91: ...button Anti Copy Pattern adds a watermark that only appears when your printout is copied Watermark adds a visible watermark to your printout Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select any of the Additional Settings options to customize your print Cu...

Page 92: ...r tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an inte...

Page 93: ... increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs an...

Page 94: ...ettings options to add headers or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Document Name Collate Number copy number Note The user name computer name date and tim...

Page 95: ...roups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab You see the available Printing Presets on the left 2 Place your cursor over one of the Printing Presets to view its list of settings ...

Page 96: ...topic Printing with Windows Selecting Extended Settings Windows You can select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options ...

Page 97: ...ings Windows Parent topic Printing with Windows Extended Settings Windows You can select from these settings on the Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Separator Page Before each document prints a separator page containing the title user date and time Remove white borders Removes white margins that may appear...

Page 98: ...Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your application Output 1 page documents facedown in 2 Sided mode Outputs single sided pages in a 2 sided print job facedown instead of faceup Output documents for filing Outputs all landscap...

Page 99: ...ent unauthorized changes 1 Do one of the following Windows 10 Click and select Settings Devices Printers scanners Select your product name and select Manage Printer properties Windows 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Right click your product and select Printer properties Windows 7 Click and select Devices and Printers Right click your...

Page 100: ... the Optional Settings tab by changing the user or group permissions in the Security tab 3 Click Driver Settings You see this window 4 Select the checkbox for each setting you want to lock To lock all print settings select All Document Settings 5 Under Advanced Settings select the setting option you want to use for each locked setting 6 Click OK Locked Setting Options Parent topic Printing with Wi...

Page 101: ...Delete Lets you add or delete a customized text or image based watermark Settings Lets you select the size position and other watermark settings Header Footer Off Prohibits headers or footers On Allows headers and footers Settings Lets you select the text and position for printing headers and footers Color Color Allows color printing Grayscale Allows printing in black or shades of gray only 2 side...

Page 102: ... default print settings 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Select the print settings you want to use as defaults in all your Windows programs 4 Click OK These settings are now the defaults selected for printing You can st...

Page 103: ...sed on the Windows printer software screens 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Printer Settings You see the printer settings window 3 Click the Maintenance tab You see the maintenance options 4 Select the language you want to use as the Language setting ...

Page 104: ... for updates or disable this feature 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click 2 Select Software Update Settings You see this window 3 Do one of the following To change how often the software checks for updates select a setting in the Check every menu To disable the automatic update feature ...

Page 105: ...pson website for use with Windows 10 S you must obtain software only from the Windows Store Selecting Print Settings Windows 10 S Parent topic Printing from a Computer Selecting Print Settings Windows 10 S Select the settings for your print job in your Windows 10 S application 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print...

Page 106: ...a window like this 4 Select the type of paper you loaded as the Media setting Note The setting may not exactly match the name of your paper Check the paper type settings list for details 5 Click the Advanced button ...

Page 107: ... you loaded as the Paper Size setting 7 To print multiple copies select or enter the number as the Copy Count setting 8 To print multiple copies of multi page documents in sets select the Collated checkbox 9 Click OK You return to the printing preferences window ...

Page 108: ...108 10 Select the Layout tab 11 Select the orientation of your document as the Orientation setting ...

Page 109: ... s Print window 14 Click OK or Print to start printing Parent topic Printing with the Built in Epson Driver Windows 10 S Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings Mac S...

Page 110: ...basic settings for the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer s...

Page 111: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 112: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings or Printer Features from the pop up menu You see these settings ...

Page 113: ...Settings Mac Printing Your Document or Photo Mac Print Quality Options Mac You can select any of the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Normal Vivid For everyday text and image printing with good...

Page 114: ...from the print window Note If you do not see these settings in the print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting If you are printing a borderless photo select the Borderless checkbox or a paper size with a Borderless option You can also select a cu...

Page 115: ...enu on the print window To print multiple pages on one sheet of paper select the number of pages in the Pages per Sheet pop up menu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To print on both sides of each page select a setting from the Two Sided pop up menu To invert or ...

Page 116: ...g Settings from the pop up menu on the print window Note Some options may be pre selected or unavailable depending on other settings you have chosen or if you are accessing the product over a network This screen may be different depending on the Mac OS version you are using 1 Select one of the Two sided Printing options ...

Page 117: ...ble sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided Printing Options and Adjustments Mac Parent topic Printing on a Mac Double sided Printing Options and Adjustments Mac You can select any of the available options in the Two sided Printing Settings pop up menu to set up your double sided print job Long Edge binding Orients...

Page 118: ...de of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Matching and Color Options settings to fine tune the colors in your printout or turn off color management in your printer software 1 Select Color Matching from the pop up menu in the print window 2 Select one of the available ...

Page 119: ...o Advanced Settings and select settings for Brightness Contrast Saturation and individual color tones You can also select a color Mode setting for printing photos and graphics and the Fix Red Eye setting to reduce or remove red eye in photos Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of fl...

Page 120: ...pply to all the print jobs you send to your product 1 In the Apple menu or the Dock select System Preferences 2 Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies 3 Select Driver or Options You see a screen like this 4 Select any of the available printing preferences 5 Click OK Printing Preferences Mac Parent topic Printing on a Mac ...

Page 121: ...in the same orientation for easier filing Remove white borders Removes white margins that may appear when you print borderless photos Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions Establish bidirectional communication Allows the product to communicate with the computer Do not change the default setti...

Page 122: ...window Checking Print Status Mac Parent topic Printing on a Mac Related tasks Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Selecting Print Layout Options Mac Selecting Double sided Printing Settings Mac Managing Color Mac ...

Page 123: ...lick the print job and click or Delete To pause a print job click the print job and click or Hold To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings or Supply Levels Parent topic Printing Your Document or Photo Mac Printing From a Chromebook With a Google A...

Page 124: ...button that appears next to your product 6 Click Register on the confirmation screen Your product s LCD screen displays a confirmation message 7 Select OK or press the OK button on your product to confirm the Google Cloud Print connection and print a test page 8 To print to the connected product select the print command in your Chrome app Your product is now linked to your Google Account and can b...

Page 125: ...Program Starting a Scan from a Smart Device Parent topic Scanning Related topics Placing Originals on the Product Starting a Scan Using the Product Control Panel You can scan an image to a variety of destinations uing your product s control panel 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the prod...

Page 126: ...evices port on your Windows 7 or Windows Vista computer the port is set up automatically on Windows 10 and Windows 8 x 6 Follow the instructions in the links below to complete your scan Scanning to a Connected Computer Control Panel Scanning Options Changing Default Scan Job Settings Setting Up a WSD Port Windows 7 Windows Vista Parent topic Starting a Scan Related tasks Using Epson Scan to Cloud ...

Page 127: ...nager and automatically scan using those settings on your product control panel Note Be sure you have installed Epson Scan 2 and Event Manager on your computer before scanning to your computer 1 Place your original on the product for scanning 2 Press the home button if necessary 3 Select Scan You see a screen like this 4 Select Computer ...

Page 128: ...ollowing options Save as JPEG to save the scanned scanned image as a JPEG file Save as PDF to save the scanned document or image as a PDF file Attach to email to open the default email software on your computer and save the scanned document or images as an email attachment Follow custom setting to save the scanned document or image using custom settings you have selected using the Event Manager cu...

Page 129: ... or black and white B W File format JPEG Select for photos PDF Select for documents Scan Area Letter Select the page size for documents then select the orientation of the original A4 A6 Legal Half Letter Envelope 10 5 7 4 6 8 10 8 5 13 Executive Auto Cropping Select for photos with dark edges Max Area Select for most photos Original Type Text Specifies the type of original you are scanning Text Im...

Page 130: ...ent Manager Windows 8 x Navigate to the Apps screen and select Event Manager Windows other versions Click or Start All Programs or Programs EPSON Software Event Manager Mac Open the Applications folder click Epson Software and select Event Manager 2 Open the Scanner Windows or Select Scanner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Setti...

Page 131: ... it and select Install 6 When you see the User Account Control screen click Continue Note If you see an Uninstall screen click Uninstall and repeat these steps as necessary 7 When you see the message Your device is ready to use in the Windows taskbar click the message 8 On the Driver Software Installation screen make sure your product is listed as Ready to use Then click Close 9 Do one of the foll...

Page 132: ...the Epson website for use with Windows 10 S you must obtain software only from the Windows Store Windows 10 Click and select EPSON Epson Scan 2 Windows 8 x Navigate to the Apps screen and select Epson Scan 2 Windows other versions Click or Start and select All Programs or Programs Select EPSON Epson Scan 2 Epson Scan 2 Mac Open the Applications folder open the Epson Software folder and select Epso...

Page 133: ... 2 window like this Parent topic Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN compliant scanning program to select scan settings scan and open the scanned image in the program ...

Page 134: ...indows 10 S you must obtain software only from the Windows Store 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product...

Page 135: ...w like this Parent topic Starting a Scan Starting a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app You can save the scanned document to your device or a cloud service e mail it or print it ...

Page 136: ...ect your product 4 Select the scan settings and scan your original 5 Save your scanned image to a file or cloud location Parent topic Starting a Scan Scanning in Epson Scan 2 Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and chan...

Page 137: ... or select Auto Detect to have Epson Scan 2 automatically detect the source 3 Select the Document Size setting that matches the size of your original You can select Customize to enter a custom size if necessary 4 Select the image type of your original and how you want it scanned as the Image Type setting ...

Page 138: ... use on the Main Settings tab 11 Click the Advanced Settings tab and select any settings that you want to use 12 Select the format in which you want to save your scanned file as the Image Format setting If necessary select Options and select any desired format options 13 Enter the file name for your scanned file in the File Name field If necessary select Settings to modify the file name settings 1...

Page 139: ...pages in a single file you must select a file format that supports multiple pages such as PDF or Multi TIFF If you select another file format each scanned image or page is saved as a separate file Parent topic Scanning in Epson Scan 2 Additional Scanning Settings Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab Not all adjustment set...

Page 140: ...e results of descreening do not appear in the preview image only in your scanned image Edge Fill Corrects shadowing around the edges of the image by filling the shadows with black or white Dual Image Output Scans the original image twice using different output settings Windows only Parent topic Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a ...

Page 141: ...he PDF or protect printing or editing properties 12 Click OK 13 Confirm the File Name setting and select a Folder setting for your document 14 Click Scan The scanned image is saved as a searchable PDF Parent topic Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options For details on available options click the icon on the Epson Scan 2 Image Format ...

Page 142: ...mat that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Recognized text in the scanned document can be searched Parent topic Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting measured in dpi dots per inch controls the amount of detail captured in your scans Increasing the resolution rais...

Page 143: ...pi dots per inch and you will double the image size later change the Resolution setting to 600 dpi You will scan the image at 100 or smaller size Select the Epson Scan 2 Resolution setting based on how you will use the scanned image Email view on a computer screen post on the web 96 to 200 dpi Print fax convert to editable text OCR create searchable PDF 200 to 300 dpi Parent topic Scanning in Epso...

Page 144: ...nswering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Checking Fax Status Printing Fax Reports Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your product ...

Page 145: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 146: ...a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product 3 Connect a second phone cable to your telephone or answering machine and to the EXT port on your product ...

Page 147: ...nplugged for a long period of time you may need to reset the date and time settings for faxes Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility Windows Setting Up Fax Features Using the Fax Utility Mac Parent topic Faxing Related tasks Receiving Faxes Automatically Setting Up Basic Fax Features See these sections to select the basic settings you need to use t...

Page 148: ...enter your fax number up to 20 characters Note The name and phone number in the fax header identifies the source of the faxes you send 9 On the Distinctive Ring Setting screen do one of the following If you have subscribed to a distinctive ring service from your telephone company select Settings Select the ring pattern to be used for incoming faxes or select All If you do not have a distinctive ri...

Page 149: ...pe screen appears select the correct line type If the Select Dial Tone Detection screen appears select Disable However disabling the dial tone detection function may drop the first digit of a fax number and send the fax to the wrong number Parent topic Setting Up Basic Fax Features Selecting the Line Type If you connect the product to a PBX phone system or terminal adapter you must change the prod...

Page 150: ...such as 9 and select OK Parent topic Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically make sure the Rings to Answer setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call 1 Press the home button if necessary 2 Sele...

Page 151: ...ll down and select Fax Settings 5 Select Basic Settings 6 Select Rings to Answer 7 Select the number of rings and select OK Make sure to select a number higher than the number of rings your answering machine is set to for answering a call ...

Page 152: ...r the phone and hear a fax tone check that the product has started receiving the fax then hang up the phone Parent topic Setting Up Basic Fax Features Selecting Advanced Fax Settings You can select a variety of advanced fax settings 1 Press the home button if necessary 2 Select Settings 3 Select General Settings 4 Scroll down and select Fax Settings ...

Page 153: ...r incoming faxes in the Receive Settings Print Settings menu Setting Options Description Auto Reduction On Select to reduce the size of large received faxes to fit on the paper size in the selected paper source Off Select to print large incoming faxes at their original size on multiple sheets if necessary Split Page Settings Delete Print Data After Split Select how to split large incoming faxes ac...

Page 154: ...irst Page Received Select to print incoming faxes as soon as the product receives the first page of the document Collation Stack On Select On to print incoming faxes so that the pages are stacked in the correct page order When the product is low on memory this option may not be available Off Print Suspend Time Off Select On to set a time period to stop automatic printing of faxes or reports and sa...

Page 155: ...e product is connected to a PBX Private Branch Exchange or a TA Terminal Adapter However turning this setting off may cause the product to drop the first digit of a fax number Line Type PSTN Selects a standard phone line Public Switched Telephone Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an out...

Page 156: ...f rings your answering machine is set to answer a call Remote Receive Off Lets you start receiving faxes using your phone instead of operating the product if Receive Mode is set to Auto When you select On you must also set a Start Code If you are using a cordless handset with its base connected to the product you can start receiving the fax by entering the code using the handset On Start Code Reje...

Page 157: ...sing of your product Parent topic Selecting Advanced Fax Settings Setting Up the Fax Utility Windows You can set up the FAX Utility for Windows for use with your product Note Before using the FAX Utility for Windows make sure you have set up the fax features on your product using the product control panel Also first confirm that you can send and receive faxes using the control panel 1 Do one of th...

Page 158: ...158 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 159: ...ansfer your product s fax settings to the FAX Utility Note For detailed information click Help or Open Online Help Parent topic Setting Up Fax Features Setting Up Fax Features Using the Fax Utility Mac You can set up your fax header and select your fax settings using the FAX Utility for Mac ...

Page 160: ...rompts that appear on the screen to enter your fax header information and select your fax settings Note For detailed information select the FAX Utility icon Parent topic Setting Up Fax Features Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message to multiple ...

Page 161: ...ing or Deleting a Contact Creating a Contact Group Editing or Deleting a Contact Group Parent topic Setting Up Contacts and Contact Groups Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 99 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts ...

Page 162: ...screen like this 6 Select the Registry Number field and use the displayed keypad to change the registration number assigned to the new contact Changing this field is optional 7 Select the Name field use the displayed keypad to enter the contact name up to 30 characters and press OK ...

Page 163: ...er an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Select OK Close Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact You can edit or delete any of the contacts on your list 1 Press the home button if necessary 2 Select Fax You...

Page 164: ...on and select OK When you are finished editing select OK and select Close Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined You must create a contact before creating a contact group 1 Press the home bu...

Page 165: ...ontacts 4 Select Add Entry 5 Select Add Group You see a screen like this 6 Select the Registry Number field and use the on screen keyboard if you want to change the registration number assigned to the new group Changing this field is optional ...

Page 166: ...see your contacts list 10 Select the contacts you want to include in your group Note To display the contacts in alphabetical order select Name Order Display A check mark appears next to each selected contact 11 Select OK Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries You can also d...

Page 167: ...delete a contact select the contact 8 When you are finished select Close select OK and select Close again Parent topic Setting Up Contacts Using the Product Control Panel Importing Contacts Using the Fax Utility Windows You can edit contacts stored in your product and import contacts from your Windows Address Book to the PC FAX Phone Book in the FAX Utility for Windows 1 Do one of the following Wi...

Page 168: ...ons Click or Start Programs or All Programs EPSON Software 2 Select FAX Utility The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 169: ...ontacts 5 Do one of the following To edit a contact select it in the list and click the icon To delete a contact select it in the list and click the icon 6 To import fax numbers from your Windows Address Book into the FAX Utility PC FAX Phone Book select Edit PC FAX Phone Book ...

Page 170: ... the Fax Utility Mac You can set up your speed dial and group dial lists using the FAX Utility The utility also lets you import fax numbers from the MacAddress Book and back up fax numbers to your product s memory Note You can create up to 60 speed dial and group dial entries combined 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select ...

Page 171: ...171 You see this window 3 Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List You see this window ...

Page 172: ...book click the icon 9 When you are finished click the icon to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Related topics Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility Windows Sending Faxes Using th...

Page 173: ...ontacts or 99 groups at a time or send a color fax to one recipient at a time If your recipient s fax machine does not print in color your fax is automatically sent in black and white 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Select Fax You see a screen like this 4 Do one of the following to select fax recipients Manually enter a fax number Select Keypa...

Page 174: ...rner of the LCD screen Select each recipient you want to delete and select Remove 5 If you need to change any fax settings select Fax Settings and select your settings 6 If you want to preview your fax in black and white on the LCD screen select Preview If the preview looks incorrect select Cancel reposition the document or change the fax settings and repeat this step You cannot send the fax in co...

Page 175: ...select from various levels of background color adjustment ADF Continuous Scan Off Select On to have the product to ask if you want to scan another page after a document in the ADF has finished scanning On Direct Send Off Select On to send black and white faxes to a single recipient as soon as the connection is made without saving the scanned image to memory You cannot use this setting when sending...

Page 176: ... fax at a time of your choice You can only schedule one fax at a time Note Make sure the product s date and time settings are correct You can only send faxes in black and white when you use this option 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Select Fax You see a screen like this 4 Enter a fax number or select a number from the Contacts or Recent list ...

Page 177: ...he fax at the specified time Note If the product is turned off at the specified time the fax is sent when it is powered on Parent topic Sending Faxes from the Product Control Panel Related topics Setting Up Contacts and Contact Groups Placing Originals on the Product Sending Faxes Using the Fax Utility Windows You can send a fax from a printing program in Windows You can fax up to 100 pages at a t...

Page 178: ... or Character Density settings click the Preferences or Properties button Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK ...

Page 179: ...179 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 180: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 181: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 182: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 183: ...r from the connected telephone If the recipient s phone number and fax number are the same you can speak to the recipient before sending the fax 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Dial the fax number from the connected telephone Speak to the recipient if necessary Note If you are using a pre paid calling card enter the number and password require...

Page 184: ...a Fax on the LCD Screen Using the Inbox Selecting Received Fax Options Using the Fax Utility Windows Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto If you connected a telephone to your product so you can use the same phone line for faxes and voice calls you can also set your product to receive faxes manually This allo...

Page 185: ... tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets you check for a fax tone on the connected telephone before receiving a fax 1 To change the Receive Mode select Settings General Settings Fax Settings Basic Settings Receive Mode and select Manual 2 When the connected telephone rings answer t...

Page 186: ...ome button if necessary 2 Select Fax You see a screen like this 3 Press the icon 4 Set Polling Receive to On 5 Select Close 6 Enter the fax number you expect to receive the fax from 7 Select Polling to start receiving the fax Parent topic Receiving Faxes Viewing a Fax on the LCD Screen Using the Inbox You can save received faxes in your product s memory and view them on the LCD screen 1 Press the ...

Page 187: ...General Settings 4 Scroll down and select Fax Settings 5 Select Receive Settings 6 Select Fax Output Settings 7 Select Save to Inbox 8 Set Save to Inbox to On 9 Select Option When Memory is Full and choose an option ...

Page 188: ...ting options and follow the on screen instructions Note Delete faxes after you print or view them to prevent the product s memory from filling up When the memory is full you can only print or reject incoming faxes Parent topic Receiving Faxes Selecting Received Fax Options Using the Fax Utility Windows You can select options for use with received faxes using the FAX Utility for Windows 1 Do one of...

Page 189: ...189 The first time you use the FAX Utility you see this introduction window 3 Read about the FAX Utility and click Close at the bottom of the window ...

Page 190: ...received faxes on this computer 5 Select the destination folder and other options and click OK You return to the FAX Utility window 6 To receive notifications when received faxes arrive in the selected destination folder on your computer select Notify me if new faxes exist in forwarding folders ...

Page 191: ...r faxes that have been received or sent on the product control panel 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select the icon 4 Select Transmission History and select the fax job you want to check Note If you see a numbered icon above the icon on your product s LCD screen or the received fax light is flashing received faxes have been temporarily saved to the p...

Page 192: ...Parent topic Faxing Fax Report Options Select the fax report or list you want to print Last Transmission Print a report on the previous fax that was sent or received through polling You can use the Fax Settings Transmission Report setting to print the report automatically Fax Log View or print a report on recent fax transmissions You can use the Settings General Settings Fax Settings Report Settin...

Page 193: ...193 Fax Settings List Print a list of the current fax communication settings Protocol Trace Print a detailed report for the previous sent or received fax Parent topic Printing Fax Reports ...

Page 194: ...nk levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level...

Page 195: ...cool dark place Store the ink bottles in the same environment as the product When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the cap and take measures to prevent ink from leaking when y...

Page 196: ...s Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions ...

Page 197: ...print when ink is low and you can check your ink levels at any time using a utility on your Windows computer 1 To check your ink levels access the Windows Desktop and double click the icon for your product in the right side of the Windows taskbar or click the up arrow and double click You see a window like this ...

Page 198: ...en the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels Mac You can check your ink levels using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility an...

Page 199: ... displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks ...

Page 200: ...indows computer 1 Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Select Monitoring Preferences You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Parent topic Check Ink Levels ...

Page 201: ... to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Ink Bottle and Maintenance Box Part Numbers Parent topic Refilling Ink Ink Bottle and Maintenance Box Part Numbers Use these part numbers when you order or purchase new ink bottles or a new maintenance box Use the ink by the date printed on the package Ink color Par...

Page 202: ...not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Caution Wear disposable gloves while refilling the ink tanks to avoid staining your hands If ink spills wipe it off immediat...

Page 203: ...203 3 Open the ink tank cover then open the cap for the ink tank you are going to fill ...

Page 204: ...n your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 5 Position the top of the ink bottle along the slot in front of the filling port then slowly stand the bottle up to inser...

Page 205: ...flows into the tank and stops automatically when the ink is filled to the upper line Note If ink does not flow from the bottle lift and reinsert the bottle 7 When the ink tank is full remove the ink bottle and securely close the ink tank cap Note If any ink remains in the bottle replace the bottle cap and tighten it Store the bottle upright for later use 8 Repeat the previous steps as necessary fo...

Page 206: ...eplace the maintenance box Note the following precautions when replacing the maintenance box Do not remove the maintenance box or its cover except when replacing the maintenance box Do not touch the green chip on the side of the maintenance box Do not tilt the maintenance box after removing it or ink may leak Do not touch the openings in the maintenance box or you may get ink on you Do not drop th...

Page 207: ...e box that has been removed and left uninstalled for a long period Keep the maintenance box away from direct sunlight Note The maintenance box is a user replaceable part and is not covered by the product warranty Parent topic Refilling Ink ...

Page 208: ...ality declines You can check for clogged nozzles before you clean them so you don t clean them unnecessarily Note You cannot clean the print head if the ink level has reached the lower line on the ink tank and may not be able to clean it when the ink level in any of the tanks is low You must refill the ink tank first If you still see white or dark lines or gaps in your printouts even after cleanin...

Page 209: ...u can check the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance 5 Select Print Head Nozzle Check ...

Page 210: ...s faint select X Follow the instructions on the screen to clean the print head If you don t see any improvement after cleaning the print head up to 3 times turn the product off and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Nozzle Check Related ta...

Page 211: ...following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see ...

Page 212: ...e pattern is faint clean the print head Parent topic Print Head Nozzle Check Related tasks Refilling the Ink Tanks Cleaning the Print Head Using a Computer Utility Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles you can clean the print head ...

Page 213: ...ontrol Panel Cleaning the Print Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head nozzles using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product...

Page 214: ...lect Print to run a nozzle check and confirm that the print head is clean If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there is still no improvement contact Epson support Parent topic Print Head Cleaning Related references ...

Page 215: ...op and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 4 Select Head Cleaning You see a window like this 5 Click Start to begin...

Page 216: ... lines Print head is clean Print head needs cleaning If there are no gaps click Finish If there are gaps or the pattern is faint click Clean to clean the print head again If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then try cleaning the print head again If quality still does not improve run a Power Cleaning If there i...

Page 217: ...eaches the end of its service life the product stops printing and you must contact Epson for support Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Power Cleaning Using the Product Control Panel You can run a Power Cleaning using the control panel on your product After a Power Cleaning...

Page 218: ...puter Note After running a Power Cleaning you must turn off the product and wait at least 12 hours before running another Power Cleaning 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Do one of the following Windows Access the Windows Desktop and right click the icon for your product in the right side of the Windows taskbar or click the up arrow and right click...

Page 219: ...run a nozzle check If the print quality did not improve turn off the product and wait at least 12 hours before running another Power Cleaning If the print quality does not improve after running the Power Cleaning utility multiple times contact Epson for support Parent topic Power Cleaning Related tasks Refilling the Ink Tanks ...

Page 220: ... Print Quality Aligning the Print Head Using the Product Control Panel You can align the print head using the control panel on your product 1 Make sure there are no errors on the LCD screen and the output tray is extended 2 Load a few sheets of plain paper in the product 3 Press the home button if necessary 4 Select Maintenance 5 Select Print Head Alignment 6 Select one of the following options Ru...

Page 221: ... alignment sheet Note Do not cancel printing while you are printing a head alignment pattern 8 Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen Ruled Line Alignment Vertical Alignment Horizontal Alignment 9 Select OK when you are finished ...

Page 222: ... the cassette in this size Letter 8 5 11 inches 216 279 mm or A4 8 3 11 7 inches 210 297 mm 2 Select Maintenance You see a screen like this 3 Scroll down and select Paper Guide Cleaning 4 Follow the on screen instructions to clean the paper guide 5 Repeat these steps as necessary until the paper comes out clean Parent topic Adjusting Print Quality Related concepts Print Head Cleaning Print Head Al...

Page 223: ...side the printer may be smeared with ink To clean the print head path use the following Several cotton swabs cup 59 ml water containing 2 to 3 drops of mild dish detergent A small flashlight Caution Do not use any other liquid to clean the print head path or you may damage your product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Lift up the scanner unit ...

Page 224: ... touch the print head rail or wipe the grease off of it You may not be able to print 6 Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture Lightly wipe the ink off the translucent film Caution Do not press too hard on the film or you may dislocate the anchor springs and damage your product ...

Page 225: ...n that displays the number of sheets of paper that have fed through the product Note You can also view the number of sheets of paper fed through the product by printing a nozzle check Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through the product ...

Page 226: ...Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option I...

Page 227: ...227 You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 228: ...p your product working at its best you should clean it several times a year Caution Do not use a hard brush alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it 1 Turn off the product 2 Unplug the power cord 3 Disconnect any connected cables 4 Pull out the paper cassette and remove the paper 5 Open the d...

Page 229: ...s area on the left with a soft lint free cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force 7 Close the document cover ...

Page 230: ...r case and control panel with a soft dry cloth Do not use liquid or chemical cleansers Parent topic Cleaning and Transporting Your Product Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette clean the paper rollers inside the product 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables ...

Page 231: ...231 4 Slide out the paper cassette and remove the paper 5 Make sure the ink tank caps are securely closed ...

Page 232: ...Be careful not to trap your fingers under the product 7 Use a soft moist cloth to clean the paper rollers as shown Rotate the rollers to clean them thoroughly 8 Return the product to its normal position Caution Do not leave the printer on its side for an extended period of time ...

Page 233: ... upside down otherwise ink may leak When storing or transporting an opened ink bottle do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Keep the ink bottle upright when tightening the cap and keep the bottles level during transportation Do not put opened ink bottles in the box with the produ...

Page 234: ...position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 6 Secure the print head to the case with tape Caution Do not place tape on the white flat cable inside the product otherwise you may damage your product ...

Page 235: ...235 7 Make sure the ink tank caps are securely closed and close the ink tank cover 8 Lower the scanner unit ...

Page 236: ...t in its original packaging materials if possible or use equivalent cushioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 237: ...g Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It s a good idea to check Epson s support website occasionally for free updates to your product software Visit epson com support U S epson ca support Canada or epson com jm support Caribbean and select your product Windows Your printer software automatically chec...

Page 238: ...me button if necessary select the help button LCD screen message Condition solution Printer error Turn on the printer again See your documentation for details A fatal error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Paper out in XX Load paper in the specified cassette Paper Setup Auto Disp...

Page 239: ...nk such as scanning To use cloud services update the root certificate from the Epson Web Config utility Access your product s built in Web Config utility and update the root certificate for your product The combination of IP address and the subnet mask is invalid See your documentation for more details There is a problem with the network connection to your product Check the solutions in this guide...

Page 240: ...or replacement of the pads is covered under the standard warranty If the product is out of warranty the pads can be replaced by any Epson authorized service provider The waste ink pads are not a user replaceable part Parent topic Solving Problems Related references Where to Get Help Related tasks Checking for Software Updates Connecting a Telephone or Answering Machine Accessing the Web Config Uti...

Page 241: ...e messages if the ink tanks are not refilled according to these instructions As a precaution perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line Continued use of the product when the ink level is below the lower line on the tank could damage the product Parent topic Solving Problems Running a Product Check Running a product check helps you dete...

Page 242: ...mputer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Problems Related c...

Page 243: ...ese options Network Settings Resets all network settings Copy Settings Resets all copy settings Scan Settings Resets all scan settings Fax Settings Resets all fax settings Clear All Data and Settings Resets all control panel settings and deletes any stored information You see a confirmation screen 5 Select Yes to reset the selected settings Select No if you want to cancel the operation Parent topi...

Page 244: ...lp Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also make sure your sys...

Page 245: ...network data and settings Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network Connection is Unstable on a Mac Cannot Print Over a Network Cannot Scan Over a Network Parent topic Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trou...

Page 246: ...ork status sheet Then follow the instructions in your router or access point documentation to add the address to the list If your router or access point does not broadcast its network name SSID follow the instructions that came with your product to enter your wireless network name manually If your router or access point has security enabled determine the kind of security it is using and any requir...

Page 247: ...est network If necessary reinstall your product software and try running EpsonNet Setup again 1 Reset your product s network settings to their factory defaults 2 Windows only Uninstall your product software 3 Restart your router following the instructions in your router documentation Note If you are reading these instructions online you will lose your Internet connection when you restart your rout...

Page 248: ...If you are connecting the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router If you are connecting the product wirelessly via EpsonNet Setup and the Wi Fi icon does not appear lit on your LCD screen make sure your produc...

Page 249: ...of the problem If you are using TCP IP make sure the product s IP address is set correctly for your network If your network does not assign IP addresses using DHCP set the IP address manually Make sure your computer and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor place your product closer to y...

Page 250: ...an from your product control panel make sure you restarted your computer after installing the product software Make sure the Event Manager program is not being blocked by your firewall or security software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GHz band giv...

Page 251: ...the firewall and any anti virus software on your wireless router or access point Parent topic Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits for a Whi...

Page 252: ...in the cassette and adjust the edge guides Make sure the paper stack is not above the tab on the edge guides inside the cassette If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the recommended number of sheets Make sure your paper meets the specifications for your product If paper jams when you print on both sides of the pape...

Page 253: ...aper Problems Paper Ejection Problems If you have problems with paper ejecting properly try these solutions If paper does not eject fully you may have set the wrong paper size Cancel printing to eject the paper Select the correct paper size when you reprint If paper is wrinkled when it ejects it may be damp or too thin Load new paper and be sure to select the correct paper type setting when you re...

Page 254: ... make sure your product is selected as the default printer In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs On a Mac make sure the printer is not paused Parent topic Solving Problems Printing from a Computer Related tasks Running a Product Check Product Icon Does Not Appear in Windows Taskb...

Page 255: ...operating system If you are printing a high resolution image you may need more than the minimum requirements If necessary increase your system s memory If you are using Windows 7 close the Devices and Printers window before you print On a Mac make sure you download and install the Epson printer driver Make sure Quiet Mode is turned off Clear space on your hard drive or run a defragmentation utilit...

Page 256: ...ese folders ProgramData EPSON PRINTER Note If you do not see the ProgramData folder open the Organize menu and select Folder and search options In the window that appears click the View tab select Show hidden files folders and drives in the Advanced settings list and click OK 2 Right click the EPAUDF01 AUD file and select Delete 3 Restart your computer and try printing again Parent topic Solving P...

Page 257: ...ientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac Selecting Additional Layout and Print Options Windows Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple...

Page 258: ...margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you selected the correct margins for your paper size in your printing program Make sure your paper is positioned correctly for feeding into the product You can use the preview option in your printer software to check your margins before you print Parent topic S...

Page 259: ...ings Windows Selecting Basic Print Settings Mac Incorrect Characters Print If incorrect characters appear in your prints try these solutions before reprinting Make sure any cables are securely connected at both ends In Windows delete all jobs from the Windows Spooler Click Print Queue on the Maintenance tab in the printer settings window and cancel any stalled print jobs If your product is connect...

Page 260: ... program Be sure to select the correct Original Size setting for your original in the Copy settings You can use the preview option in your printer software to check your margins before you print Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Selecting Page Setup Settings Mac Cleaning Your Product Related...

Page 261: ...Gaps Grainy Printout Incorrect Colors Parent topic Solving Problems Related topics Solving Scanned Image Quality Problems White or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type set...

Page 262: ...urry or smeared try these solutions Make sure your paper is not damp curled old or loaded incorrectly in your product Use a support sheet with special paper or load special paper one sheet at a time Make sure your paper meets the specifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product softwar...

Page 263: ...ust the print quality in the product software Clean the paper path If you printed when the ink levels were too low to be seen in the ink tank windows refill the ink tanks to the upper lines and run the Power Cleaning utility Then run a nozzle check to see if print quality has improved If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot...

Page 264: ...e paper type setting matches the type of paper you loaded Make sure your paper is not damp curled old or loaded incorrectly in your product Align the print head Adjust the print quality in the product software Clean the paper path If you have not used the product for a long time run the Power Cleaning utility Note Power Cleaning consumes a lot of ink so run this utility only if you cannot improve ...

Page 265: ...you enlarged the image size in an image editing program you need to increase the image resolution setting to retain a high image quality Increase the image resolution by the same amount you increase the image size For example if the image resolution is 300 dpi dots per inch and you will double the image size for printing change the resolution setting to 600 dpi Note Higher resolution settings resu...

Page 266: ...tank windows refill the ink tanks to the upper lines and run the Power Cleaning utility Then run a nozzle check to see if print quality has improved After you print the colors in your printout need time to set as the ink dries During this time the colors may look different than you expect To speed up drying time do not stack your printouts on top of each other Your printed colors can never exactly...

Page 267: ...r scanning software does not operate correctly try these solutions Make sure your computer has adequate memory and meets the system requirements for your operating system Make sure your computer is not running in a power saving mode such as sleep or standby If so wake your system and restart your scanning software If you upgraded your operating system but did not reinstall your scanning software t...

Page 268: ...er versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software and click Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Make sure you do not have multiple vers...

Page 269: ... glass with a soft dry lint free cloth or use a small amount of glass cleaner on the cloth if necessary Paper towels are not recommended Caution Do not spray glass cleaner directly on the scanner glass If you are scanning from the ADF try cleaning the ADF and scan again Parent topic Solving Scanned Image Quality Problems Straight Lines in an Image Appear Crooked If straight lines in an original ap...

Page 270: ...in Settings Tab Additional Scanning Settings Advanced Settings Tab Image Colors are Patchy at the Edges If you are scanning a thick or warped original cover its edges with paper to block external light as you scan it Parent topic Solving Scanned Image Quality Problems Image is Too Dark If your scanned image is too dark try these solutions If the Image Type is set to Color or Grayscale adjust the B...

Page 271: ...ional Scanning Settings Main Settings Tab Additional Scanning Settings Advanced Settings Tab Scanned Image Colors Do Not Match Original Colors Printed colors can never exactly match the colors on your computer monitor because printers and monitors use different color systems monitors use RGB red green and blue and printers typically use CMYK cyan magenta yellow and black Check the color matching a...

Page 272: ... topic Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes try these solutions If you are faxing from a computer use the Epson FAX Utility to send your fax Make sure the recipient s fax machine is turned on and working Make sure paper is loaded correctly in your product Make sure you have set up your header information and have not blocked your caller ID Otherwise you...

Page 273: ...rvice provider for assistance Check your inbox and delete faxes after reading or printing them If the inbox is full the product cannot receive faxes If you cannot send faxes at a specified time make sure the date and time are set correctly on the product Note If your product is connected to a VoIP Voice over Internet Protocol phone line keep in mind that fax machines are designed to work over anal...

Page 274: ... memory is full try these solutions If you set the product to save received faxes in the product s memory or inbox delete any faxes you have already read Note Your product can store up to 100 faxes before its inbox is full If you set the product to save received faxes on a computer turn on the selected computer Once the faxes are saved on the computer they are deleted from the product s memory If ...

Page 275: ...ay automatically lower the resolution Try enabling the error correction mode ECM setting Parent topic Solving Faxing Problems Related references Fax Sending Options Basic Settings Fax Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size try these solutions If you are sending a fax using the scanner glass make sure your ...

Page 276: ...et to save received faxes in the product s memory or inbox received faxes are not automatically printed Check the Receive Settings options on the product control panel and change them if necessary Parent topic Solving Faxing Problems Related tasks Viewing a Fax on the LCD Screen Using the Inbox Selecting Received Fax Options Using the Fax Utility Windows Uninstall Your Product Software If you have...

Page 277: ...lick Yes or Continue In the next window select your product and click OK Then follow any on screen instructions 4 Do one of the following to uninstall Epson Event Manager then follow any on screen instructions Windows 10 8 x Select Epson Event Manager and click Uninstall Windows 7 Windows Vista Open the Windows Control Panel utility Select Programs and Features In Classic view select Programs and ...

Page 278: ...aller icon 6 In the Epson Uninstaller screen select the checkbox for each software program you want to uninstall 7 Click Uninstall 8 Follow the on screen instructions to uninstall the software 9 Reinstall your product software Note If you uninstall the printer driver and your product name remains in the Print Fax Print Scan or Printers Scanners window select your product name and click the remove ...

Page 279: ...to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Days and hours of support are subject to change without notice Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson com U S sales epson ca Canadian sales or epson com jm Caribbean sales Yo...

Page 280: ...ons Printable Area Specifications Scanning Specifications Automatic Document Feeder ADF Specifications Fax Specifications Ink Specifications Dimension Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should...

Page 281: ...macOS 10 12 x OS X 10 11 x OS X 10 10 x OS X 10 9 x OS X 10 8 x OS X 10 7 x OS X 10 6 8 Note For the latest product software available for your operating system visit the Epson support site at epson com support U S epson ca support Canada or epson com jm support Caribbean select your product and select Downloads Parent topic Technical Specifications Paper Specifications Note Since the quality of a...

Page 282: ...mm 16 9 wide 4 7 1 inches 102 181 mm Half Letter 5 5 8 5 inches 140 216 mm Paper types Plain paper Note Your product also supports compatible papers distributed by Epson Select the link at the end of this topic to view a list of compatible Epson papers Weight Plain paper 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain bond paper Weight 20 lb 75 g m2 ...

Page 283: ...When printing borderless quality may decline in the expanded printable area Single sheets 1 Top bottom margins 0 12 inch 3 mm 2 Reduced print quality area top 1 61 inches 41 mm 3 Reduced print quality area bottom 1 46 inches 37 mm Borderless ...

Page 284: ...ced print quality area left 0 70 inch 18 mm 4 Reduced print quality area right 1 61 inches 41 mm Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 10200 14040 pixels 1200 dpi Document size Maximum 8 5 11 7 inches 216 297 mm Scanner glass US letter or A4 Scanning resolution 1200 dpi main scan 2400 dpi sub scan ...

Page 285: ...l Specifications Automatic Document Feeder ADF Specifications Paper size US letter A4 legal or 8 5 13 inches 216 330 mm size Paper type Plain paper Paper weight 17 lb 64 g m2 to 24 lb 90 g m2 Loading capacity Approximately 30 sheets US letter or A4 size 10 sheets legal or 8 5 13 inches 216 330 mm size Parent topic Technical Specifications Fax Specifications Fax type Black and white and color fax c...

Page 286: ...nical Specifications Ink Specifications Note Epson s warranties do not extend to any damage caused by the use of third party ink or ink not designed for your printer The included initial ink bottles must be used for printer setup and are not for resale The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based ...

Page 287: ...7 inches 347 mm Printing 19 8 inches 503 mm Weight without ink or power cord 15 lb 6 8 kg Parent topic Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Rated frequency range 50 60 Hz Rated current 0 4 to 0 2 A Power consumption with USB connection Standalone copying Approximately 12 W ISO IEC24712 Ready mode Approximately 5 4 W Sleep mode Approximately 1 W Power ...

Page 288: ... USB Device Class for computers Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n complies with either IEEE 802 11 b g or IEEE 802 11 b g n depending on purchase location Security WEP 64 128 bit WPA2 PSK AES complies with WPA2 with support for WPA WPA2 Personal Frequency band 2 4 GHz Communication mode Infrastructure mode Wi Fi Direct Simple AP...

Page 289: ...States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950 1 EMC CAN CSA CEI IEC CISPR 22 Class B This equipment contains the following wireless module Manufacturer Askey Computer Corporation Type WLU6320 D69 RoHS This product conforms to Part 15 of FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection...

Page 290: ...nt complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65 and RSS 102 of the IC radio frequency RF Exposure rules This equipment should be installed and operated so that the radiator is kept at least 7 9 inches 20 cm or more away from a person s body excluding extremities hands wrist...

Page 291: ...ety Instructions Be sure to follow all warnings and instructions marked on the product Use only the type of power source indicated on the product s label Use only the power cord that comes with the product Use of another cord may cause fires or shock Do not use the cord with any other equipment Make sure the AC power cord meets the relevant local safety standard Place the product near a wall outle...

Page 292: ...or store the product outdoors Do not place the product near excessive heat sources or in direct sunlight Leave enough room around the product for sufficient ventilation Do not block or cover openings in the case or insert objects through the slots Keep the product away from potential sources of electromagnetic interference such as loudspeakers or the base units of cordless telephones Keep your pro...

Page 293: ...ns Radio waves from this product may adversely affect the operation of medical equipment or automatically controlled devices such as pacemakers automatic doors or fire alarms When using this product near such devices or inside a medical facility follow the directions from authorized staff members at the facility and follow all posted warnings and directions on the device to avoid causing an accide...

Page 294: ... must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a ...

Page 295: ... The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other indi...

Page 296: ... If this equipment has more than one interface connector do not leave cables connected to unused interfaces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users 1 This product meets the applicable Innovation Science and Economic Development Canada technical specifications 2 The Ringer Equivalence Number indi...

Page 297: ...es then in effect for consumer related disputes but excluding any rules that permit joinder or class actions in arbitration for more detail on procedure see Section 1 6 below You and Epson understand and agree that a the Federal Arbitration Act 9 U S C 1 et seq governs the interpretation and enforcement of this Section 1 b this Agreement memorializes a transaction in interstate commerce and c this...

Page 298: ...on of this Agreement including any claim that all or any part of this Agreement is void or voidable Notwithstanding this broad delegation of authority to the arbitrator a court may determine the limited question of whether a claim or cause of action is for an IP Claim which is excluded from the definition of Disputes in Section 1 1 above The arbitrator shall be empowered to grant whatever relief w...

Page 299: ...reement Your right to attorney s fees and expenses under Section 1 6d above does not limit your rights to attorney s fees and expenses under applicable law notwithstanding the foregoing the arbitrator may not award duplicative awards of attorney s fees and expenses 1 7 Opt out You may elect to opt out exclude yourself from the final binding individual arbitration procedure and waiver of class and ...

Page 300: ...the U S and other countries Google is a registered trademark and AndroidTM ChromebookTM GmailTM Google ChromeTM Google Cloud PrintTM Google DriveTM and Google PlayTM are trademarks of Google LLC Wi Fi Direct is a registered trademark of Wi Fi Alliance General Notice Other product names used herein are for identification purposes only and may be trademarks of their respective owners Epson disclaims...

Page 301: ...s libTIFF Software Acknowledgment Copyright 1988 1997 Sam Leffler Copyright 1991 1997 Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that I the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Lef...

Page 302: ...me people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse This is to ensure that the product meets Energy Star standards of energy efficiency More energy savings can be achieved by setting the time to sleep to a shorter in...

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