Solving Problems
17
Solving Problems
If you have a problem with your product, check the messages on the control panel to
diagnose the cause.
You can also check “Problems and Solutions” below for basic troubleshooting suggestions,
or see your online
User’s Guide
for more detailed help.
Note:
Breakdown or repair of this product may cause loss of network data and settings.
Epson is not responsible for backing up or recovering data and settings during or after
the warranty period. We recommend that you make your own backup or print out your
network data and settings.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Note:
If the LCD screen is dark, press any button to wake the printer from sleep mode.
Product Status Messages
Error Messages
Solutions
Paper out
No paper is loaded. Load paper in the product.
Paper jam
Paper is jammed in the product. Remove the jammed paper,
then press the
x
start button to clear the error.
Combination of IP address
and subnet mask is invalid
There is a problem with the network connection to your product.
A printer’s ink pad is at the
end of its service life
The ink pad is at the end of its service life. Turn off the product
and contact Epson for support.
A printer’s ink pad is nearing
the end of its service life
The ink pad is near the end of its service life. Contact Epson for
support. (To continue printing, press the
x
start button.)
Communication error
Make sure the computer is connected to your product and your
software is installed correctly.
Operation canceled. No
memory card recognized.
Make sure the memory card is inserted correctly and meets the
specifications for your product.
Recovery mode
An error has occurred during firmware updating. Connect your
product using a USB cable and try updating the firmware again. If
you still receive this error message, contact Epson for support.
Printer error
A fatal error has occurred. Turn the product off and then back on
again. If the error continues, check for a paper jam. If there is no
paper jam, contact Epson for support.
