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Epson RX690 Series, Operation Manual

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Epson RX690 Series Operation Manual Download Page 34

34

Solving Problems

Solving Problems

See your online 

User’s Guide

 for help on 

using the printer with a computer.

Error Messages

Problems and Solutions

Setup problems

LCD screen and the mode light came on 
and then went out.

■

The printer’s voltage may not match the 
outlet rating. Turn off the printer and 
unplug it immediately. Then, check the 
printer labels.

c

Caution

If the voltage does not match, DO NOT 
PLUG YOUR PRINTER BACK IN. Contact 
your dealer.

Error Messages

Solution

A printer error has 
occurred. Turn off 
the printer and 
turn it on again. 
Please see your 
documentation.

Turn the printer off and 
then back on. Make 
sure that no paper is 
still in the printer. If the 
error message still 
appears, contact your 
dealer.

A scanner error 
has occurred. See 
your 
documentation.

Turn the printer off and 
then back on. If the 
error message still 
appears, contact your 
dealer.

Waste ink pad in 
the printer is 
saturated. Contact 
your dealer to 
replace it.

Contact your dealer to 
replace the ink pad.

The document is 
too complex to 
print with 
Bluetooth.

See the documentation 
for the device 
transmitting the data.

Error in the data.
The document 
cannot be printed.

See the documentation 
for the device 
transmitting the data. 
(Cause: The data is not 
available because of a 
malfunction in the 
device.)

Error in the data.
The document 
may not be printed 
correctly.

See the documentation 
for the device 
transmitting the data. 
(Cause: A part of the 
data is corrupted or 
cannot be buffered.)

Cannot recognize 
the USB device.

Make sure the storage 
disk has been inserted 
correctly.

Cannot recognize 
the memory card 
or disk.

Make sure the memory 
card or storage disk 
has been inserted 
correctly. If so, check to 
see if there is a problem 
with the card or disk 
and try again.

Backup Error
Error Code
xxxxxxxx

A problem occurred 
and backup was 
canceled. Make a note 
of the error code and 
contact your dealer.

An error occurred 
while formatting. 
Formatting 
canceled.

Retry the procedure. If 
the error reoccurs, 
there may be a problem 
with your memory card 
or storage disk. Check 
the card or disk and try 
again.

An error occurred 
while saving. 
Save canceled.

Cannot create a 
folder on the 
memory card or 
disk. Operation 
canceled. 

Insert a new memory 
card or storage disk 
and try again.

Error Messages

Solution

Summary of Contents for RX690 Series

Page 1: ...Printing onto a CD DVD 21 Printing a CD DVD Jacket 22 Replaying a Movie and Printing a Shot 22 Printing a Photo with Messages or Drawings 23 Printing from an External Device From a Storage Device 26 Using PictBridge or USB DIRECT PRINT 26 Saving Your Data Scanning a Photo Document 27 Using an External Storage Device 27 Replacing Ink Cartridges Precautions 29 Removing and Installing Ink Cartridges ...

Page 2: ...IRECT PRINT logo are trademarks of Seiko Epson Corporation Copyright 2002 Seiko Epson Corporation All rights reserved DPOF is a trademark of CANON INC Eastman Kodak Company Fuji Photo Film Co Ltd and Matsushita Electric Industrial Co Ltd SDHC is a trademark Memory Stick Memory Stick Duo Memory Stick PRO Memory Stick PRO Duo Memory Stick Micro MagicGate Memory Stick and MagicGate Memory Stick Duo a...

Page 3: ...spill liquid on the printer Do not use aerosol products that contain flammable gases inside or around the printer Doing so may cause fire Except as specifically explained in your documentation do not attempt to service the printer yourself Unplug the printer and refer servicing to qualified service personnel under the following conditions if the power cord or plug is damaged if liquid has entered ...

Page 4: ... show which mode is selected g u d l r 4 way Scroll Selects photos and menu items OK Activates the settings you have selected h y Back Cancels the current operation and returns to the previous menu c L CD Print Moves the CD DVD guide i Copies and Sets the number of copies or changes the cropping area d F Setup Runs maintenance programs or adjusts miscellaneous settings j x Start Starts copying and...

Page 5: ... Saver Settings is set to Memory Card Data After 13 minutes of inactivity the screen turns black to save energy and the Mode lights turn on and off in a clockwise motion Press any button except P On to return the screen to its previous state Adjusting the angle of the LCD screen You can change the angle of the LCD screen a Use Copies or to set the number of copies for the selected photo b Press l ...

Page 6: ... paper cassette is the same except Photo Stickers You can use paper with a weight of 64 to 90 g m You cannot load Photo Stickers in the front paper cassette Paper type Paper type setting Loading capacity Plain paper Plain Paper 15 mm Epson Bright White Ink Jet Paper 100 sheets Epson Matte Paper Heavyweight Matte 20 sheets Epson Photo Quality Ink Jet Paper 100 sheets Epson Premium Glossy Photo Pape...

Page 7: ...right 5 Slide the edge guide to the right Make sure the paper fits under the c arrow mark inside the left edge guide Set the feeder guard back Follow the same steps to load A4 paper 6 Open and extend the output tray c Caution Make sure the CD DVD guide is not ejected before you start printing Note Make sure the Paper Feed setting is set to Rear before you start printing The printable side is often...

Page 8: ... paper size you are loading 4 Load paper with the printable side face down Make sure the paper is under the c arrow mark inside the paper guide Note Do not load paper above the c arrow mark inside the paper guide Align the edges of the paper before loading 5 Fit the edges of the paper snugly against the paper guides The paper will not be loaded correctly if it overflows or does not fit properly 6 ...

Page 9: ...the output tray c Caution Make sure the CD DVD guide is not ejected before you start printing Note Make sure the Paper Feed setting is set to Front before you start printing Do not pull out the front paper cassette while the printer is operating ...

Page 10: ...in direct sunlight If the CD DVD tray or the internal transparent compartment are accidentally printed on immediately wipe off the ink To print on 8 cm mini CDs use the EPSON Print CD included in the software CD ROM See your online User s Guide Loading a CD DVD 1 Close the output tray extension c Caution Make sure there is no paper on the output tray 2 Press L CD Print to move the CD DVD guide c C...

Page 11: ...D tray after printing has finished If you turn the printer on or off with the tray in the CD DVD guide you may damage the printer 1 Make sure that printing is finished 2 Remove the CD DVD tray by pulling it straight out of the CD DVD guide 3 Press L CD Print to replace the CD DVD guide ...

Page 12: ...ocument Table 1 Open the document cover and place your original face down on the document table 2 Close the cover gently Tip If you want to copy a thick or large document you can remove the document cover Copying Photos You can copy photos from 30 40 mm to 127 178 mm You can also copy two photos at the same time 1 Press v Specialty Print 2 Select Reprint Restore Photos then press OK 3 Press OK Pho...

Page 13: ...able Also when you place two photos position each photo at least 5 mm away from the adjacent photo You can copy several different sized photos at the same time as long as they are larger than 30 40 mm Cropping and enlarging a photo You can crop out the rest of the photo and print just the main subject by itself when you copy a photo 1 Press v Specialty Print 2 Refer to Copying Photos on page 12 an...

Page 14: ...p or Double Side 2 up as the Layout setting scan one original at a time If the edges of the copy are cropped off move the original away from the corner slightly Copying books When you select Book 2 up or Book Double Side as the Layout setting place the original on the document table as shown in the following illustration Open the book to the first page you want to copy and then place it on the doc...

Page 15: ...lots Then insert your memory card c Caution Do not insert more than one memory card at a time Do not try to force the memory card into the slot Memory cards will not go all the way in Make sure you check which direction the card should be inserted and if the card needs an adapter make sure you attach the adapter before inserting the card Otherwise you may not be able to remove the card from the pr...

Page 16: ...n SD Memory Card SDHC Memory Card MultiMediaCard miniSD card miniSDHC card microSD card microSDHC card Adapter required Memory Stick Memory Stick PRO MagicGate Memory Stick Adapter required Memory Stick Duo Memory Stick PRO Duo MagicGate Memory Stick Duo Memory Stick Micro Memory card light ...

Page 17: ... set the number of copies Print All Photos Set the number of copies for all photos If you want to set the number of copies for each photo individually press OK and then set the number of copies Print by Date Select the date and press r to place a check mark then press OK If you want to set the number of copies for all photos simply set the number of copies If you want to set the number of copies f...

Page 18: ...ourglass icon is displayed In some cases the hourglass icon may not be displayed 2 Press d to preview the adjusted image Note Press d again to display the image without the PhotoEnhance function If you switch the display after the image has been adjusted and then go back to the image it is displayed without the PhotoEnhance function You can also adjust the images using Enhance Scene Detection Filt...

Page 19: ...number of copies 7 Press x Menu and change the settings Print settings for Memory Card mode on page 42 Then press OK 8 Press x Start Printing with DPOF settings If your camera supports DPOF you can use it to preselect photos and the number of copies to print while the memory card is still in your camera See your camera s instruction manual for details 1 Insert a memory card containing DPOF data pa...

Page 20: ...age 6 2 Select whether to print your photos with or without borders 3 Fill in the oval to include an optional date stamp 4 In section 2 select All to print one copy of each photo or fill in the number beneath each photo to select 1 2 or 3 copies 3 Scanning the index sheet and printing the selected photos 1 Place the index sheet face down on the document table so that the top of the sheet is aligne...

Page 21: ...d set the number of copies 6 Press x Menu and change the settings Print settings for Print on CD DVD on page 48 Then press OK Tip If you want to print a test sample on paper first select Plain Paper as the Paper Type 7 Press x Start Adjusting the print area Adjusting the diameter 1 Press v Specialty Print 2 Select Print on CD DVD then press OK 3 Select the layout then press OK 4 Press OK 5 Press x...

Page 22: ...expected printout quality The number of pixels depends on the digital camera model and the setting 1 Press v Specialty Print 2 Select Play Movie and Print Photos then press OK 3 Select Print 1 Frame or Print N Frames as the Print Method Then press OK 4 Select the movie to play then press OK Your printer plays the movie on the memory card Note Depending on the movie data and the transfer rate of yo...

Page 23: ...hange the settings Print settings for Memory Card mode on page 42 Then press OK Note When you select Print 1 Frame as the Print Method make sure the Movie Enhance setting is set to On 8 Press x Start Note Depending on the movie data and the timing when you stop the movie you may not get the expected printout Printing a Photo with Messages or Drawings You can easily add personal handwritten message...

Page 24: ...properly If the template is not printed correctly the printer cannot scan it 2 Writing a message or drawing on the template On the template use a dark pen or pencil to fill in the ovals and make your selections 1 In section 1 select the style of the text 2 In section 2 select the type 3 In section 3 select the number of copies Type Descriptions Prints your message or drawing with no border Prints ...

Page 25: ...ing the photo 1 Place the template face down on the document table in the upper left corner so that the triangle mark on the bottom left of the template is aligned against the left edge of the document table 2 Close the document cover 3 Load the 10 15 cm 4 6 in Epson photo paper you selected into the rear feeder page 7 4 On the LCD screen make sure Print Greeting Cards from Template is selected th...

Page 26: ...sing PictBridge or USB DIRECT PRINT PictBridge and USB DIRECT PRINT let you print your photos by connecting your digital camera directly to the printer Make sure your camera and photos meet the following requirements 1 Make sure your printer is not printing from a computer 2 Remove any memory cards from the printer 3 Press F Setup 4 Select PictBridge Setup then press OK 5 Select the print settings...

Page 27: ...e data Note If the edges of the photo are cropped off move the original away from the corner slightly Using an External Storage Device You can copy pictures from your memory card to an external storage device such as a Zip drive recordable CD R RW drive with a USB connection MO drive or USB flash drive Note Not all USB devices are supported For details contact your regional customer support 1 If t...

Page 28: ...d then press OK 5 Select Backup Memory Card then press OK 6 Follow the instructions on the LCD screen Note When backing up photos to a CD R RW the printer creates a folder for each backup session You can store multiple backup sessions on a CD R RW ...

Page 29: ...ne ink may cause damage that is not covered by Epson s warranties and under certain circumstances may cause erratic printer behavior Epson cannot guarantee the quality or reliability of non genuine ink Information about the ink cartridge status may not be displayed when non genuine ink is used Removing and Installing Ink Cartridges Make sure you have a new ink cartridge before you begin Once you s...

Page 30: ...he package Do not touch the green chip on the side of the cartridge This can damage the ink cartridge 6 Remove the yellow tape c Caution You must remove the yellow tape from the cartridge before installing it otherwise print quality may decline or you may not be able to print Do not remove the seal Be sure to always install an ink cartridge into the printer immediately following the removal of the...

Page 31: ... turn off the printer during ink charging as this will waste ink Do not press L CD Print until ink charging is complete Note If a message on the LCD screen still tells you that a cartridge should be replaced the ink cartridges may not be installed properly Press OK again and press down the ink cartridge until it clicks into place ...

Page 32: ...o maintain print quality we recommend printing a few pages on a regular basis Checking the print head You can print a nozzle check pattern to see if any print head nozzles are clogged or to check the results after cleaning the print head 1 Load A4 size plain paper into the rear feeder page 7 2 Press F Setup If you have just finished cleaning the print head you can start the nozzle check by pressin...

Page 33: ...een Press x Start to print a nozzle check pattern to check the results Checking the print head on page 32 If there are still gaps or the test patterns are faint run another cleaning cycle and check the nozzles again Note If you do not see any improvement after cleaning about four times turn off the printer and wait for at least six hours This lets any dried ink soften Then try cleaning the print h...

Page 34: ...Bluetooth See the documentation for the device transmitting the data Error in the data The document cannot be printed See the documentation for the device transmitting the data Cause The data is not available because of a malfunction in the device Error in the data The document may not be printed correctly See the documentation for the device transmitting the data Cause A part of the data is corru...

Page 35: ... not controlled by a wall switch or timer The printer makes printing sounds but nothing prints The print head nozzles may need cleaning Cleaning the print head on page 33 Make sure the printer is on a flat stable surface The margins are incorrect Make sure your original is positioned in the top left corner of the document table If the edges of the copy are cropped off move the original away from t...

Page 36: ... 1 Press P On to turn off the printer 2 Close the output tray 3 Pull out the front paper cassette and carefully remove any paper inside the printer including any torn pieces Into the front paper cassette on page 8 4 Insert the paper cassette Removing jammed paper from the rear of the printer 1 Press P On to turn off the printer 2 Remove the upper rear cover by squeezing the hooks on the sides 3 Op...

Page 37: ...refully pull the CD DVD tray out of the CD DVD guide A CD DVD slips off the tray into the CD DVD guide Lift up the CD DVD guide cover Carefully remove the disk and then close the CD DVD guide cover Print quality problems You see banding light lines in your printouts or copies Clean the print head Cleaning the print head on page 33 Make sure you select the correct paper type Selecting Paper on page...

Page 38: ...ct paper type Selecting Paper on page 6 Make sure your paper is not damaged old or dirty Make sure the printable side the whiter or glossier side of the paper is facing in the right direction When you select Standard or Best as the Quality setting select Off as the Bidirectional setting Bidirectional printing decreases print quality Your printout is grainy Make sure you select Best as the Quality ...

Page 39: ...e too long The printer cannot recognize your movie data If the file format of the movie does not meet the requirements your printer cannot recognize the data on your memory card Make sure that your movie data meets the requirements See your online User s Guide Scan quality problems Only part of the photo is scanned The printer has non readable areas at the edges Move the photo away from the edges ...

Page 40: ...ity may decline in the top and bottom areas of the printout or the area may be smeared when printing CD DVD Copy Copies your photo onto a CD or DVD label The image is automatically cropped and resized to fit on the CD DVD label 2 up Copy Reduces the size of two originals and copies them onto one side of paper Book 2 up Reduces the size of two pages of a book and copies them onto one side of paper ...

Page 41: ...lect Front to feed paper from the front paper cassette Select Rear to feed paper from the rear feeder Select CD R to copy on a CD DVD Quality Draft Standard Best Density 4 to 4 Dry Time Standard Longer Longest Expansion Standard Mid Min Select the amount the image is expanded when you select Borderless Standard The image is slightly enlarged and cropped to fill the sheet of paper Mid Margins might...

Page 42: ...ones you want to print Print Proof Sheet Prints a proof sheet of all the photos on your memory card Slide Show Displays all photos on your memory card as a slide show and prints photos that you choose Scan to Memory Card Saves the photos to a memory card Menu Setting Item Description Paper Type Prem Glossy Ultra Glossy Photo Paper Plain Paper Matte PhotoSticker16 Photo Stickers Paper Size 10 15 cm...

Page 43: ...6 images on one photo stickers sheet Note When you print a photo stickers sheet if you select only one photo 16 copies of the same photo are printed on one sheet If you select two or more the number of copies you set for each is printed in a 16 up layout and unused areas of the layout are left blank XXXXXXXX The file name for your P I F frame is displayed Prints your photo with the P I F frame Not...

Page 44: ...of this function see your camera s documentation Characters are printed at the bottom left along the long edge of your photo Depending on the size of the paper and the characters the number of printable characters changes In some cases text with more than 33 characters may not be printed Fit Frame On Off Select On to automatically crop your photo to fit inside the space available for the layout yo...

Page 45: ...18 cm 5 7 in A4 Paper Feed Front Rear Select Front to feed paper from the front paper cassette Select Rear to feed paper from the rear feeder Layout Borderless Copies your photo all the way to the edges of the paper Note Your image is slightly enlarged and cropped to fill the sheet of paper Print quality may decline in the top and bottom areas of the printout or the area may be smeared when printi...

Page 46: ...ard Mid Min Select the amount the image is expanded when you select Borderless Standard The image is slightly enlarged and cropped to fill the sheet of paper Mid Margins might be printed Low expansion rate Min Margins might be printed Lowest expansion rate Menu Setting Item Description Paper Type Prem Glossy Ultra Glossy Photo Paper Paper Size 10 15 cm 4 6 in Layout Prints a photo on the entire sh...

Page 47: ...Enhance from the Enhance menu Automatic Corrects your photos automatically People Makes complexions soft and warm Landscape Brightens up the color of the landscape Night Scene Enhances darkness and light for night scenes Reduce Red Eye Off On Select On to correct red eye Note Depending on the type of photo parts of the image other than the eyes may be corrected When set to On the icon is displayed...

Page 48: ...Paper Feed CD R Front Rear Filter Off Sepia B W Enhance PhotoEnhance P I M None Select PhotoEnhance to adjust the brightness contrast and saturation of your photos automatically Select P I M to use your camera s PRINT Image Matching or Exif Print settings Scene Detection Automatic People Landscape Night Scene Select the correction mode when you select PhotoEnhance from the Enhance menu Automatic C...

Page 49: ...ints the date your photo was taken Fit Frame On Off Select On to automatically crop your photo to fit inside the space available for the layout you selected Select Off to turn off automatic cropping and leave white space at the edges of the photo Bidirectional On Off Select On to increase the print speed Select Off to improve the print quality but your photos print more slowly Menu Setting Item De...

Page 50: ... your photos automatically Select P I M to use your camera s PRINT Image Matching or Exif Print settings Brightness Brightest Brighter Standard Darker Darkest Contrast Standard Higher Highest Sharpness Sharpest Sharper Standard Softer Softest Saturation Highest Higher Standard Lower Lowest Fit Frame On Off Select On to automatically crop your photo to fit inside the space available for the layout ...

Page 51: ...ied Chinese The languages displayed vary by location Screen Saver Settings None Memory Card Data Display Format 1 up with Info 1 up without Info View Thumbnail Images CD Sticker Position CD DVD Stickers PictBridge Setup For details on the setting items see Print settings for Memory Card mode on page 42 Backup Memory Card Backup Memory Card Folder Select Bluetooth Settings For details on the settin...

Page 52: ... Cartridges Printer Name Black Cyan Magenta Yellow Light Cyan Light Magenta RX 685 Series T0801 T0802 T0803 T0804 T0805 T0806 RX 690 Series T0811 T0821 T0812 T0822 T0813 T0823 T0814 T0824 T0815 T0825 T0816 T0826 ...

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