16
Solving Problems
Solving Problems
See your
Basic Operation Guide
or online
User’s Guide
for help on using the printer
with a computer.
Error Messages
Use the
Check Fax Connection
menu to
check the status of your fax connection
(
&
"Checking Your Fax Connection" on
Problems and Solutions
Faxing problems
❏
If you have problems sending a fax,
make sure the phone cable is connected
correctly and verify that the phone line
works by connecting a phone to it. Also
make sure that your recipient’s fax
machine is turned on and working.
❏
If you have problems receiving a fax,
make sure paper is loaded correctly,
the phone cable is connected correctly,
and the phone line works.
❏
If you connected the product to a DSL
phone line, you must install a DSL filter
to the line or you will not be able to fax.
Contact your DSL provider for the
necessary filter.
❏
If your phone line has static or other
noise problems, turn off the
V.34
setting and try faxing again
(
&
"Selecting Send/Receive Settings"
on page 13). If problems still exist, turn
off the
ECM
(Error Correction Mode)
setting and try faxing again.
Restore default settings
1. Press
l
,
r
,
u
, or
d
to select
F
Setup
,
and then press
OK
.
2. Press
l
to select
Restore Default
Settings
, and then press
OK
.
3. Press
u
or
d
to select one of these
options:
❏
Reset Fax Send/Receive Settings
❏
Reset Fax Data Settings
❏
Reset Network Settings
❏
Reset All except Network & Fax
Settings
❏
Reset All Settings
4. Press
OK
to restore the default settings
you selected.
5. Press
u
to select
Yes
, and then press
OK
to restore the default settings.
Note:
To cancel restoring the default settings,
select
No
and then press
OK
.
6. Press
Home
to return to the first screen.
Error Messages
Solution
No Dial Tone
Fax job
incomplete.
Make sure the phone
cable is connected
correctly and the
phone line works.
