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Solving Setup Problems

Check these sections if you have problems while setting up your product.

Noise After Filling the Ink
Software Installation Problems

Parent topic:

Solving Problems

Noise After Filling the Ink

If you hear noises from your product after filling the ink tanks with ink, check these explanations:

• The first time you fill the tanks with ink, the product must charge its print head. Wait until charging

finishes before you turn off the product, or it may charge improperly and use excess ink the next time
you turn it on.

• If the product's print head stops moving or making noise, and the charging process has not finished

after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is
still in progress. If it is still in progress, contact Epson for help.

Parent topic:

Solving Setup Problems

Software Installation Problems

If you have problems while installing your product software, try these solutions:

• Make sure your product is turned on and any necessary cables are securely connected at both ends. If

you still have problems installing software, disconnect the cable and carefully follow the instructions on
the

Start Here

sheet. Also make sure your system meets the requirements for your operating system.

• Close any other programs, including screen savers and virus protection software, and install your

product software again.

• In Windows, make sure your product is selected as the default printer and the correct port is shown in

the printer properties.

• If you see any error message or your software does not install correctly in Windows, you may not have

software installation privileges. Contact your System Administrator.

Parent topic:

Solving Setup Problems

Related concepts

Uninstall Your Product Software

Related references

Windows System Requirements

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Summary of Contents for L1455

Page 1: ...L1455 User s Guide ...

Page 2: ......

Page 3: ... 25 Turning Off Operation Time Out 26 Product Parts Locations 27 Product Parts Top and Front 27 Product Parts Paper Path 29 Product Parts Inside 30 Product Parts Back 31 Using Eco Mode and Other Power Saving Settings 31 Changing the Eco Settings 32 Changing the Sleep Timer Settings 32 Changing the Power Off Timer Settings 33 Epson Connect Solutions for Smartphones Tablets and More 34 Using Epson E...

Page 4: ...SB Connection to a Wi Fi Connection 51 Changing a Wi Fi Connection to a Wired Network Connection 51 Connecting to a New Wi Fi Router 52 Disabling Wi Fi Features 52 Loading Paper 54 Loading Paper for Documents in the Cassette 54 Loading Paper for Photos in the Cassette 60 Loading Envelopes in the Cassette 65 Loading Paper and Envelopes in the Rear Feed Slot 69 Paper Loading Capacity 72 Available Ep...

Page 5: ...s 99 Print Density Adjustments Windows 100 Selecting Additional Layout and Print Options Windows 101 Custom Color Correction Options Windows 103 Image Options and Additional Settings Windows 104 Header Footer Settings Windows 105 Selecting a Printing Preset Windows 106 Selecting Extended Settings Windows 108 Extended Settings Windows 109 Printing Your Document or Photo Windows 110 Selecting Defaul...

Page 6: ...tton Settings 131 Starting a Scan Using the Epson Scan 2 Icon 131 Starting a Scan from a Scanning Program 133 Scanning in Epson Scan 2 135 Additional Scanning Settings Main Settings Tab 138 Additional Scanning Settings Advanced Settings Tab 138 Image Format Options 139 Faxing 141 Connecting a Telephone or Answering Machine 141 Setting Up Fax Features 146 Setting Up Fax Features Using the Product C...

Page 7: ...nding Faxes 177 Sending Faxes from the Product Control Panel 177 Faxing from the Control Panel 178 Fax Send Settings 180 Dialing Fax Numbers from a Connected Telephone 181 Sending a Fax at a Specified Time 182 Sending a Fax on Demand 183 Sending a Stored Fax 184 Sending Faxes Using the Fax Utility Windows 186 Sending Faxes Using the Fax Utility Mac 189 Receiving Faxes 192 Fax Reception 192 Receivi...

Page 8: ... USB Device Using Your Product 207 Refilling Ink 209 Ink Safety Precautions 209 Check Ink Levels 210 Checking Ink Levels on Your Product 211 Checking Ink Levels with Windows 211 Checking Ink Levels Mac 213 Disabling Special Offers with Windows 214 Purchase Epson Ink and Maintenance Box 216 Ink Bottle and Maintenance Box Part Numbers 216 Refilling the Ink Tanks 216 Replacing the Maintenance Box 221...

Page 9: ...49 Resetting Control Panel Defaults 251 Solving Setup Problems 252 Noise After Filling the Ink 252 Software Installation Problems 252 Solving Network Problems 253 Product Cannot Connect to a Wireless Router or Access Point 253 Network Software Cannot Find Product on a Network 254 Product Does Not Appear in Mac Printer Window 255 Cannot Print Over a Network 256 Cannot Scan Over a Network 257 Solvin...

Page 10: ...blems 277 White or Dark Lines in Printout 277 Blurry or Smeared Printout 278 Faint Printout or Printout Has Gaps 280 Grainy Printout 280 Incorrect Colors 281 Message Appears Prompting You to Reset Ink Levels 283 Solving Scanning Problems 283 Scanning Software Does Not Operate Correctly 283 Cannot Start Epson Scan 2 284 Solving Scanned Image Quality Problems 284 Image Consists of a Few Dots Only 28...

Page 11: ...r Product Software 292 Uninstalling Product Software Windows 292 Uninstalling Product Software Mac 293 Where to Get Help 294 Technical Specifications 297 Windows System Requirements 297 Mac System Requirements 298 Scanning Specifications 298 Automatic Document Feeder ADF Specifications 299 Fax Specifications 299 Paper Specifications 300 Printable Area Specifications 302 Ink Specifications 303 Memo...

Page 12: ... 314 Copyright Notice 315 libTIFF Software Acknowledgment 315 A Note Concerning Responsible Use of Copyrighted Materials 316 Default Delay Times for Power Management for Epson Products 316 Copyright Attribution 316 ...

Page 13: ...13 L1455 User s Guide Welcome to the L1455 User s Guide For a printable PDF copy of this guide click here ...

Page 14: ...t cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions Visually check the ink levels in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is exp...

Page 15: ...e Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Control Panel See these sections to learn about the control panel and select control panel settings Control Panel Buttons and Lights Setting a Password and Locking the Control Panel Using Presets Changing the LCD Screen Language Adjusting Control Panel Sounds ...

Page 16: ... 2 The home button 3 The Interrupción button 4 The Reiniciar button 5 The Cancelar button 6 The LCD screen 7 The back button 8 The Estado button and lights 9 The numeric keypad 10 The C cancel button 11 The Negro button 12 The Color button Status Icons Status Button ...

Page 17: ...ull Press the Estado button to open the Status Menu select Printer Information and then check the status Unread or unprinted fax data is stored in the product If the product is set up to save received faxes on a computer or external storage device this icon may also indicate that received faxes have not been saved on the computer or storage device Indicates the fax memory usage Fax memory is full ...

Page 18: ...has been established Parent topic Control Panel Buttons and Lights Status Button Press the Estado button on the control panel to view the current printer and job status Function Description Printer Information Displays the status of consumables and any errors that have occurred with the product Select the error from the list to display the error message Job Monitor Displays the current print job a...

Page 19: ...em from being changed System Administration Setup settings Eco mode settings Presets Contacts Note For more information on administration settings see the Administrator s Guide 1 Press the home button if necessary 2 Select Setup You see a screen like this 3 Scroll down and select Admin Settings 4 Select Admin Password 5 Select Register ...

Page 20: ...Select OK 9 Select Lock Setting and select On When the control panel is locked you must enter the password to access any of the locked settings Note If you forget your password contact Epson for assistance Entering Characters on the LCD Screen Parent topic Using the Control Panel Related tasks Entering Characters on the LCD Screen ...

Page 21: ...he keyboard layout select To enter a space select Parent topic Setting a Password and Locking the Control Panel Using Presets You can save frequently used copy fax and scan settings as presets This lets you easily reuse them whenever necessary Note Presets can be locked by an administrator If you cannot access or change presets contact your administrator for assistance 1 Press the home button if n...

Page 22: ...22 You see a screen like this 3 Select Add New 4 Select the function you want to set up You see the main screen for that function for example 5 Select the settings you want to save then select Save ...

Page 23: ...ts and selecting it from the list You can also add new presets Parent topic Using the Control Panel Related tasks Entering Characters on the LCD Screen Changing the LCD Screen Language You can change the language used on the LCD screen Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if...

Page 24: ...ect Language 6 Select a language Parent topic Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup ...

Page 25: ...sword if necessary 4 Select Common Settings 5 Select Sound 6 Select Button Press 7 Set the volume and press OK Parent topic Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen 1 Press the home button if necessary 2 Select Setup You see a screen like this ...

Page 26: ...een after a few minutes of inactivity This feature is enabled by default but you can turn it off from the product s control panel Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup You see a screen like this 3 Scroll down and select System Administration Enter ...

Page 27: ...product Product Parts Top and Front Product Parts Paper Path Product Parts Inside Product Parts Back Parent topic Product Basics Product Parts Top and Front 1 Automatic Document Feeder ADF cover 2 ADF lever 3 ADF edge guides 4 ADF input tray 5 ADF output tray 6 Paper cassette 1 ...

Page 28: ...28 7 Paper cassette 2 1 Document cover 2 Scanner glass 3 Control panel 4 Memory card slot 5 Memory card access light 6 USB Type A port for external devices Parent topic Product Parts Locations ...

Page 29: ...duct Parts Paper Path 1 Rear edge guides 2 Rear paper feed slot 3 Output tray 4 Output tray extension 5 Paper stopper 6 Edge guides 7 Paper cassette 8 Paper cassette cover Parent topic Product Parts Locations ...

Page 30: ...30 Product Parts Inside 1 Scanner unit 2 Print head 3 Ink tanks 4 Ink tank unit Parent topic Product Parts Locations ...

Page 31: ... topic Product Parts Locations Using Eco Mode and Other Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time You can make the time period shorter and select other options to save energy and resources Changing the Eco Settings Changing the Sleep Timer Settings ...

Page 32: ...Mode setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Eco Mode and enter the administrator password if necessary You see a screen like this 3 Select On 4 Select Configure 5 Change any settings as necessary 6 Select OK to exit Parent topic Using Eco Mode and Other Power Savin...

Page 33: ...lect Sleep Timer You see a screen like this 6 Do one of the following Press the or icons to reduce or increase the number of minutes Press the number of minutes on the LCD screen Select the number of minutes from the on screen keypad and press 7 Select OK Parent topic Using Eco Mode and Other Power Saving Settings Changing the Power Off Timer Settings You can have the product turn off automaticall...

Page 34: ...gs Epson Connect Solutions for Smartphones Tablets and More Use your smartphone tablet or computer to print and scan documents photos emails and web pages from your home office or even across the globe Print from anywhere with these Epson Connect solutions Epson Email Print Epson iPrint Mobile App Epson Remote Print Scan and send a file as an email or upload it to an online service directly from y...

Page 35: ...e Go to epsonconnect com and log into your Epson Connect account to personalize your product s email adjust print settings and set up other Epson Connect services Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and scan with networked Epson products Epson iP...

Page 36: ... address and optional access key of your Epson product during Remote Print setup 6 Now you are ready to print remotely Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product Parent topic Epson Connect Solutions for Smartphones Tablets and More Related topics Wi Fi or Wired Networking Using Epson Scan to Cloud The Epson Scan...

Page 37: ...See the link below 2 Note your product s IP address by checking your network status See the link below 3 Connect your computer or your Apple or Android device to the same wireless network as your Epson product 4 Enter your product s IP address into the address bar of a web browser 5 Select the Google Cloud Print Services option Note If you don t see the Google Cloud Print Services option turn your...

Page 38: ...d Print in the notification that appears in the corner of your Chromebook screen Note If you do not see a notification check to see if a number appears in the status area at the lower right corner of the screen Click this number to open the notifications menu then click Add to Cloud Print Open a web browser and enter chrome devices in the address bar Skip to step 4 If you see a registration confir...

Page 39: ...ou do not see your product tap All Printers and select your product Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Fire OS Printing You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product There is no software to download no drivers to install and no cables to connect With just a few taps in Email Calendar Contacts and WPS Offi...

Page 40: ...10 application tap the print option and select your product to print whatever is on the screen Parent topic Product Basics Related topics Wi Fi or Wired Networking Using Epson Print and Scan App with Windows Tablets You can use this free app to print photos and scan from your Windows Windows 8 or higher Surface RT or Pro tablet with networked Epson products Epson Print and Scan App allows you to s...

Page 41: ...41 Related topics Wi Fi or Wired Networking ...

Page 42: ...Setup WPS Printing a Network Status Sheet Changing or Updating Network Connections Wi Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point The wireless router or access point can be connected to your computer over a wireless or wired network 1 Epson product 2 Wireless router or access point ...

Page 43: ...ontrol panel To install your product on a wireless network follow the instructions on the Start Here sheet and install the necessary software The installer program guides you through network setup Note Breakdown or repair of this product may cause loss of fax and network data and settings Epson is not responsible for backing up or recovering data and settings during or after the warranty period We...

Page 44: ...er your network name 6 Select the Password field and enter your wireless password using the displayed keypad 7 Press when you re finished entering your password then select Proceed 8 Confirm the displayed network settings and select OK to save them Note If you need to change a setting press the back button 9 If you want to print a network setup report press one of the buttons Otherwise select Done...

Page 45: ...cess point mode and the product itself acts as the network access point for up to 4 devices When operating in this mode your product displays an AP connection symbol on the LCD screen Peer to peer mode If your product is already connected to a wireless network it enters peer to peer mode and disconnects from any other networks This also disables any other product features requiring access to the I...

Page 46: ...2 Press 3 Select Wi Fi Setup You see this screen 4 Scroll down and select Wi Fi Direct Setup 5 Select Connection Setup 6 Select Change Password then select Yes Note If you have already connected devices or computers to your product via Wi Fi Direct they will be disconnected when you change the password 7 Enter a Wi Fi Direct password using the displayed keyboard Note Your password must be at least...

Page 47: ...n print If you are printing from a computer make sure you installed the network software as described on the Start Here sheet Note Make a note of the SSID and password that appear If the AP D or Direct connection symbol is not displayed on the LCD screen Wi Fi Direct mode is not enabled Repeat these steps to try again Parent topic Wi Fi Direct Mode Setup Related references Control Panel Buttons an...

Page 48: ...nect to a Network Parent topic Wi Fi or Wired Networking Using WPS to Connect to a Network If you have a WPS enabled wireless router or access point you can use Wi Fi Protected Setup WPS to connect your product to the network 1 Press the home button if necessary 2 Press 3 Select Wi Fi Setup You see this screen 4 Select Push Button Setup WPS 5 Follow the instructions on the LCD screen to complete W...

Page 49: ...nt topic Wi Fi Protected Setup WPS Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network 1 Press the home button if necessary 2 Select Setup You see this screen 3 Select Network Status 4 Select Wi Fi Network Status ...

Page 50: ...Changing a Wi Fi Connection to a Wired Network Connection Connecting to a New Wi Fi Router Disabling Wi Fi Features Parent topic Wi Fi or Wired Networking Accessing the Web Config Utility You can select your product s network settings and confirm its operating status using a web browser You do this by accessing your product s built in Web Config utility from a computer or other device that is conn...

Page 51: ...ent topic Changing or Updating Network Connections Changing a Wi Fi Connection to a Wired Network Connection If you have already connected your product to your computer wirelessly you can change to a wired network connection if necessary 1 Disable your product s Wi Fi features 2 Connect one end of an Ethernet network cable to the product s LAN port 3 Connect the other end to any available LAN port...

Page 52: ...e next step 2 Download and install your product software from the Epson website using the instructions on the Start Here sheet Parent topic Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling Wi Fi Features You may need to disable your product s Wi Fi features if you change your network connection type or need to solve a problem with your network con...

Page 53: ...53 You see this screen 4 Scroll down and select Disable Wi Fi 5 Select Yes to disable Wi Fi Parent topic Changing or Updating Network Connections ...

Page 54: ...e Loading Paper and Envelopes in the Rear Feed Slot Paper Loading Capacity Available Epson Papers Paper Type Settings Printer Software Selecting the Paper Settings for Each Source Control Panel Selecting Default Paper Settings Administrator Loading Paper for Documents in the Cassette You can print documents on a variety of paper types and sizes 1 Close the paper stopper and output tray if necessar...

Page 55: ...55 2 Pull out the paper cassette and remove the paper cassette cover 3 Slide the edge guides outward ...

Page 56: ...56 Note If you are using legal size paper or larger squeeze the tab and extend the paper cassette 4 Slide the edge guide to your paper size ...

Page 57: ...paper is loaded against the edge guide and not sticking out from the end of the cassette 6 Slide the edge guides against the paper but not too tightly Caution To prevent paper feeding problems make sure the paper fits beneath the top edges of the guides and do not load too much paper in the cassette ...

Page 58: ...er and gently insert the paper cassette Note The paper may slide forward slightly as you insert the cassette This is normal 8 When prompted by the product s LCD screen select the size and type of the paper you just loaded and select OK ...

Page 59: ...oad paper short edge first no matter which way your document faces Load the printable side facedown Load letterhead or pre printed paper top edge first Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Photos in the Cassette...

Page 60: ...er in these sizes in Cassette 1 only 4 6 inches 102 152 mm 5 7 inches 127 178 mm 8 10 inches 203 254 mm Letter 8 5 11 inches 216 279 mm A4 8 3 11 7 inches 210 297 mm A3 11 7 16 5 inches 297 420 mm 11 14 inches 279 356 mm 11 17 inches 279 432 mm or 13 19 inches 330 483 mm 1 Close the paper stopper and output tray if necessary ...

Page 61: ...61 2 Pull out the paper cassette and remove the paper cassette cover 3 Slide the edge guides outward ...

Page 62: ...62 4 Slide the edge guide to your paper size 5 Load photo paper short edge first and printable side down against the edge guide as shown ...

Page 63: ... and not sticking out from the end of the cassette 6 Slide the edge guides against the paper but not too tightly Caution To prevent paper feeding problems make sure the paper fits beneath the top edges of the guides and do not load too much paper in the cassette ...

Page 64: ...aper cassette Note The paper may slide forward slightly as you insert the cassette This is normal 8 When prompted by the product s LCD screen select the size and type of the paper you just loaded and select OK 9 Extend the output tray and open the paper stopper ...

Page 65: ... Do not load paper above the arrow mark inside the edge guide Check the paper package for any additional loading instructions Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Loading Envelopes in the Cassette You can print on plain paper envelopes in this size No 10 4 1 9...

Page 66: ...66 2 Pull out the paper cassette and remove the paper cassette cover 3 Slide the edge guides outward ...

Page 67: ...on To prevent paper feeding problems make sure you do not load too many envelopes in the cassette 5 Slide the edge guides against the envelopes but not too tightly Note Make sure the envelopes are loaded against the edge guide and not sticking out from the end of the cassette ...

Page 68: ...tte Note The envelopes may slide forward slightly as you insert the cassette This is normal 7 When prompted by the product s LCD screen select Envelope 10 for the Paper Size and Envelope for the Paper Type and select OK 8 Extend the output tray and open the paper stopper ...

Page 69: ...too thin Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents in the Cassette Loading Paper and Envelopes in the Rear Feed Slot Loading Paper and Envelopes in the Rear Feed Slot You can load one envelope or one sheet of paper or card stock in the rear feed slot 1 Send your print job before loading paper into the rear feed slot 2 Extend the ...

Page 70: ...70 3 Open the rear paper feed slot and push it back 4 Slide out the edge guides ...

Page 71: ...following Load one sheet of paper with the printable side faceup and slide the edge guides against the paper but not too tightly Load one envelope short edge first with the flap facing down and the flap edge to the right ...

Page 72: ...ge for any additional loading instructions Note You can load a sheet of binder paper with holes on one of the long edges but not for automatic 2 sided printing Parent topic Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper for Documents in the Cassette Loading Paper for Photos in the Cassette Loading Envelopes in the Cassette Paper Loading Capacity You can load on...

Page 73: ...paper of these types in the paper cassette s Paper type Loading capacity per paper size Cassette 1 Cassette 2 Plain paper in these sizes Letter 8 5 11 inches 216 279 mm Legal 8 5 14 inches 216 356 mm 11 17 inches 279 432 mm A3 11 7 16 5 inches 297 420 mm A4 8 3 11 7 inches 210 297 mm A6 4 1 5 8 inches 105 148 mm Cassette 1 only Half Letter 5 5 8 5 inches 140 216 mm Cassette 1 only 250 sheets 250 s...

Page 74: ...son Papers You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Note Paper media availability varies by country Paper Type Size Part number Sheet count Epson Bright White Paper Letter 8 5 11 inches 216 279 mm S041586 500 Epson High Quality Ink Jet Paper Letter 8 5 11 inches 216 279 mm ...

Page 75: ...ion Paper Matte Letter 8 5 11 inches 216 279 mm S041062 100 Legal 8 5 14 inches 216 356 mm S041067 100 11 17 inches 279 432 mm S041070 100 Epson Premium Photo Paper Glossy 4 6 inches 102 152 mm S041727 100 5 7 inches 127 178 mm S041464 20 8 10 inches 203 254 mm S041465 20 Letter 8 5 11 inches 216 279 mm S042183 S041667 25 50 11 14 inches 279 356 mm S041466 20 11 17 inches 279 432 mm S041290 20 A3 ...

Page 76: ...son Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Premium Presentation Paper Matte Cardstock up to 68 lb 256 g m2 Card Stock rear paper feed slot only Note Some settings are not available for Cassette 2 Parent topic Loading Paper Selecting the Paper Settings for Each Source Control Panel You can chan...

Page 77: ...change You see a screen like this 5 Select Paper Size 6 Select the paper size you loaded 7 Select Paper Type 8 Select the paper type you loaded 9 Select OK 10 Select another paper source to change or press the home button to return to the Home screen Paper Type Settings Control Panel ...

Page 78: ...remium Presentation Paper Matte Epson Premium Presentation Paper Matte Double sided Prem Matte Note Some settings are not available for Cassette 2 Parent topic Selecting the Paper Settings for Each Source Control Panel Selecting Default Paper Settings Administrator As an administrator you can adjust default paper settings that apply to all print jobs sent to the product Note These settings can be ...

Page 79: ...be locked by an administrator If you cannot access these settings contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup You see this screen 3 Scroll down and select System Administration Enter the administrator password if necessary 4 Select Printer Settings 5 Select Paper Source Settings You see a screen like this ...

Page 80: ...Letter for A4 or A4 for Letter Off Auto Select Settings Copy Select On to feed from the paper source containing paper that matches your paper settings Fax Other Error Notice Paper Size Notice Select On to display an error message when the paper size and type settings for each paper source and the copy print settings in each mode do not match Paper Type Notice Parent topic Selecting the Default Pap...

Page 81: ...lect Universal Print Settings You see this screen 5 Adjust the settings as necessary 6 When you are finished press the home button to return to the Home screen Universal Print Settings Options Parent topic Selecting Default Paper Settings Administrator Universal Print Settings Options Select the universal print settings you want to use ...

Page 82: ...ting Left Offset in Back Check Paper Width On Select On to check the paper width before printing This prevents printing beyond the edges of the paper when the paper size settings are wrong but may reduce the printing speed Off Dry Time Standard Select the drying time when printing double sided Long Longer Skip Blank Page On Select On to skip blank pages automatically Off Parent topic Selecting Uni...

Page 83: ...ace anything on top of your product or use its cover as a writing surface to avoid damaging it Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on the Scanner Glass You can place originals up to this size on the scanner glass A3 11 7 16 5 inches 297 420 mm 1 Open the document cover ...

Page 84: ...in place Parent topic Placing Originals on the Product Related topics Copying Faxing Scanning Placing Originals in the Automatic Document Feeder You can place multi page original documents in the Automatic Document Feeder ADF You can also use the ADF to scan both sides of a 2 sided document Make sure the originals meet the Automatic Document Feeder specifications before loading them Caution Make s...

Page 85: ...85 1 Slide the ADF edge guide outward 2 Fan your stack of originals and tap them gently on a flat surface to even the edges 3 Insert the originals into the ADF faceup and top edge first ...

Page 86: ...86 The ADF icon on the control panel lights up 4 Slide the ADF edge guide against the originals but not too tightly ...

Page 87: ...ying two originals onto one sheet make sure the originals are loaded as shown Parent topic Placing Originals on the Product Related references Automatic Document Feeder ADF Specifications Related tasks Cleaning Your Product ...

Page 88: ...88 Related topics Copying Scanning ...

Page 89: ...d types of paper including Epson special papers 1 Place your original document or photo on the scanner glass or place multi page documents in the ADF 2 Load the paper you want to print on 3 Press the home button if necessary 4 Select Copy You see a screen like this 5 To print more than one copy press a number key on the product s control panel or select copies and use the displayed keypad to enter...

Page 90: ...ct your administrator for assistance 10 When you are ready to copy press one of the buttons Note To cancel printing press the Cancelar button or select Cancel Parent topic Copying Related references Paper Loading Capacity Available Epson Papers Copying Options Related tasks Using Presets Related topics Loading Paper Placing Originals on the Product Copying Options Select the copying options you wa...

Page 91: ...cument size of your original A4 Legal A3 11x17in Zoom Custom Size Automatically sizes the image by the percentage you select Actual Size Copies at 100 size Auto Fit Page Automatically sizes the image to fit the paper size copied onto Letter 11x17in and other conversions Automatically converts from one size to another Paper Source Various sources Select the paper source that you want to use If you ...

Page 92: ...ext Image Text Image Best Density Varying levels Adjusts the lightness or darkness of copies Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper On Remove Punch Holes Off Select On to erase the binding holes on a document On Collate Copy Off Select On to print multiple copies of a mul...

Page 93: ...print with your product using any Windows application as described in these sections Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selecting Additional Layout and Print Options Windows Selecting a Printing Preset Windows Selecting Extended Settings Windows Printing Your Document or Photo Windows Selecting Default Print Settings Windows Changing Automatic U...

Page 94: ...ter settings window 4 For the Paper Source setting select where you loaded the paper you want to print on 5 Select the size of the paper you loaded as the Document Size setting Note You can also select the User Defined setting to create a custom paper size The Quality setting will be set to Standard 6 Select the orientation of your document Note If you are printing an envelope select Landscape ...

Page 95: ...d select the printing options you want 12 To print multiple copies and arrange their print order select the Copies options 13 To preview your job before printing select Print Preview 14 To save your print job as a project that can be modified and combined with other print jobs select Job Arranger Lite 15 To reduce noise during printing when you select Plain Paper Bright White Paper select On in th...

Page 96: ...aper Standard For everyday text and image printing Standard Vivid For text and graphics with good quality and print speed High For photos and graphics with high print quality More Settings Opens a window that lets you choose among levels of speed and quality Parent topic Selecting Basic Print Settings Windows Multi Page Printing Options Windows You can select any of the available options in the Mu...

Page 97: ...e depending on other settings you have chosen or if you are accessing the product over a network 1 Select one of the following options for 2 Sided Printing Auto Long edge binding to print your double sided print job by automatically flipping the paper on the long edge Auto Short edge binding to print your double sided print job by automatically flipping the paper on the short edge 2 Click the Sett...

Page 98: ...98 You see this window 3 Select the double sided printing options you want to use 4 Click OK to return to the Main tab ...

Page 99: ...return to the Main tab 9 Print a test copy of your double sided document to test the selected settings 10 Follow any instructions displayed on the screen during printing Double sided Printing Options Windows Print Density Adjustments Windows Parent topic Printing with Windows Related tasks Selecting Basic Print Settings Windows Double sided Printing Options Windows You can select any of the availa...

Page 100: ...a booklet Parent topic Selecting Double sided Printing Settings Windows Print Density Adjustments Windows You can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double sided print job Print Density Sets the level of ink coverage for double sided printing Increase Ink Drying Time Sets the amount of time required for drying ink after pr...

Page 101: ...ion to size your image to fit the paper you loaded Select the size of your document or photo as the Document Size setting and the size of your paper as the Output Paper setting If you want to center your image on the paper select the Center option Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage Select the percentage in the menu 2 Select one of the fol...

Page 102: ...ilable for all types of printing Watermark adds a visible watermark to your printout Note Click the Add Delete button to create your own watermark and click the Settings button to customize the watermark Header Footer adds information such as the date and time to the top or bottom of your printout Note Click the Settings button to customize the text and location of the header or footer 4 Select an...

Page 103: ...or tones Depending on the selected color mode you can also adjust the midtone density using the Gamma setting Fix Photo Improves the color contrast and sharpness of flawed photos Note Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an int...

Page 104: ...o increase readability Emphasize Thin Lines Adjusts the weight of printed lines to increase visibility Edge Smoothing Smooths jagged edges in low resolution images such as screen captures or images from the Web Fix Red Eye Reduces or removes red eye in photos Print Text in Black Prints colored text in black For Color Text Prints colored text on a background pattern or underlined For Color Graphs a...

Page 105: ...ders or footers when you print The items are available to print at the top or bottom of your pages in either the left right or center of the page Note These settings are not saved with your document You can select to print the following information User Name Computer Name Date Date Time Collate Number copy number Note The user name computer name date and time come from the Windows Control Panel on...

Page 106: ...dows For quick access to common groups of print settings you can select a printing preset on the Main or More Options tab Note You can create your own preset by clicking the Add Remove Presets button 1 Click the Main or More Options tab ...

Page 107: ...ft 2 Place your cursor over one of the Printing Presets to view its list of settings 3 Click on a preset to change its settings or use any of the available options on the screen to control your printing presets 4 To choose a preset for printing select it ...

Page 108: ...n select additional settings that apply to all the print jobs you send to your product 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings 3 Click the Maintenance tab You see the maintenance options 4 Click the Extended Settings button ...

Page 109: ...he Extended Settings window Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect may reduce print speed Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Short Grain Paper Prevent...

Page 110: ...ge Standard Resolution Reduces the resolution of print data to correct printing problems Refine screening pattern Prints graphics with a finer screening pattern Allow Applications to Perform ICM Color Matching Allows applications to perform ICM color matching Always Use the Driver s Paper Source Setting Prints using the paper source setting in the printer driver rather than the setting in your app...

Page 111: ...tings Windows When you change your print settings in a program the changes apply only while you are printing in that program session If you want to change the print settings you use in all your Windows programs you can select new default print settings 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings ...

Page 112: ...e them as needed for printing in any program session Changing the Language of the Printer Software Screens Parent topic Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select Printer Settings You see the printer ...

Page 113: ...ge you selected the next time you access them Parent topic Selecting Default Print Settings Windows Changing Automatic Update Options Your printer software for Windows automatically checks for updates to the product software You can change how often the software checks for updates or disable this feature 1 Access the Windows Desktop and right click the product icon in the Windows taskbar 2 Select ...

Page 114: ...date feature you can check for updates manually Parent topic Printing with Windows Related tasks Checking for Software Updates Printing on a Mac You can print with your product using any Mac printing program as described in these sections Note If you have an Internet connection it is a good idea to check for updates to your product software on Epson s support website Selecting Basic Print Settings...

Page 115: ... the document or photo you want to print 1 Open a photo or document for printing 2 Select the print command in your application Note You may need to select a print icon on your screen the Print option in the File menu or another command See your application s help utility for details 3 Select your product as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show...

Page 116: ...Note The print window may look different depending on the Mac OS version and the application you are using 5 Select the Copies and Pages settings as necessary Note If you do not see these settings in the print window check for them in your application before printing ...

Page 117: ...print window check for them in your application before printing They may be accessible by selecting Page Setup from the File menu 7 Select any application specific settings that appear on the screen such as those shown in the image above for the Preview application 8 Select Print Settings from the pop up menu ...

Page 118: ...the paper type settings list for details 11 Select the Print Quality setting you want to use 12 Select any of the available print options Paper Source Options Mac Print Quality Options Mac Print Options Mac Parent topic Printing on a Mac Related references Paper Type Settings Printer Software Paper Type Settings Control Panel Related tasks Selecting Page Setup Settings Mac Printing Your Document o...

Page 119: ...the available Print Quality options to fine tune the quality of your print Some settings may be unavailable depending on the paper type setting you have chosen Draft For draft printing on plain paper Normal For everyday text and image printing Normal Vivid For everyday text and image printing with good quality and print speed Fine For text and graphics with good quality and print speed Quality For...

Page 120: ... them in your application before printing They may be accessible by selecting Page Setup from the File menu 1 Select the size of the paper you loaded as the Paper Size setting You can also select a custom setting to create a custom paper size The Quality setting will be limited to Normal 2 Select the orientation of your document or photo as shown in the print window Note If you are printing an env...

Page 121: ...enu To arrange the print order of the pages select a Layout Direction setting To print borders around each page on the sheet select a line setting from the Border pop up menu To invert or flip the printed image select the Reverse page orientation or Flip horizontally settings Parent topic Printing on a Mac Selecting Double sided Printing Settings Mac You can print on both sides of the paper by sel...

Page 122: ...options 2 Select the type of document you are printing as the Document Type setting The software automatically sets the Adjustments options for that document type 3 If necessary customize the Adjustments settings as instructed on the screen 4 Print a test copy of your double sided document to test the selected settings 5 Follow any instructions displayed on the screen during printing Double sided ...

Page 123: ...o be bound on the short edge of the paper Adjustments Print Density Sets the level of ink coverage for double sided printing Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double sided printing Parent topic Selecting Double sided Printing Settings Mac Managing Color Mac You can adjust the Color Mat...

Page 124: ...ting on a Mac Color Matching and Color Options Mac You can select from these settings on the Color Matching and Color Options menus Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or turn off color management ColorSync Prints using standard color profiles for your product and paper to help match image colors You can customize the conversio...

Page 125: ... sophisticated face recognition technology to optimize photos that include faces For this to work both eyes and the nose must be visible in the subject s face If your photo includes a face with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Off No Color Adjustment Turns off color management in your printer software so you can manag...

Page 126: ...ect from these settings on the Options or Driver tab Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper Skip Blank Page Ensures that your product does not print pages that contain no text or images Quiet Mode Lessens noise during printing but may decrease print speed High Speed Printing Speeds up printing but may reduce print quality ...

Page 127: ...unless you experience issues when using a shared printing pool Parent topic Selecting Printing Preferences Mac Printing Your Document or Photo Mac Once you have selected your print settings you are ready to print Click Print at the bottom of the print window Checking Print Status Mac Parent topic Printing on a Mac Checking Print Status Mac During printing you can view the progress of your print jo...

Page 128: ...d To resume a print job click the paused print job and click or Resume To pause printing for all queued print jobs click Pause or Pause Printer To display other printer information click Settings Parent topic Printing Your Document or Photo Mac Cancelling Printing Using a Product Button If you need to cancel printing press the Cancelar button on your product Parent topic Printing from a Computer ...

Page 129: ... the Product Starting a Scan Using the Product Control Panel You can scan an image to a memory device or to your computer using your product s control panel 1 Make sure you installed the product software and connected the product to your computer or network Note Restart your computer after installing the product software to enable scanning from the control panel Also make sure the Event Manager pr...

Page 130: ...uter or as an image capture on a Mac Computer WSD lets you manage network scanning in Windows 8 Windows 7 or Windows Vista English only To use this feature you must first set up WSD Web Services for Devices on the computer 6 Do one of the following If you are scanning to a computer select the target computer then select the format and 2 sided setting if necessary If you are scanning to a memory de...

Page 131: ...ner Mac drop down list and select your product if necessary 3 Click Make Job Settings 4 Open the Edit Job Settings drop down list and select the scan button settings you want to view or change 5 Change the settings as necessary 6 Click OK 7 Click Close to close the Event Manager window Parent topic Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon You can ...

Page 132: ...132 You see an Epson Scan 2 window like this ...

Page 133: ...ned image in the program 1 Open your scanning program and select its scanning option See your scanning program help for instructions 2 Select your product Note In certain programs you may need to select your product as the source first If you see a Select Source option choose it and select your product With Windows do not select a WIA option for your product it will not work correctly ...

Page 134: ...134 You see an Epson Scan 2 window like this ...

Page 135: ...utomatically scans your document and saves the scanned file in PDF format in your operating system s Documents or My Documents folder or opens it in your scanning program You can select settings preview and change the scanned file settings as necessary 1 Start Epson Scan 2 ...

Page 136: ...136 You see this window ...

Page 137: ...olution setting you want to use for your scan 7 Click the Preview button Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window 8 Reinsert your original into the ADF if necessary 9 Select any of the additional settings that you want to use on the Main Settings tab 10 Click the Advanced Settings tab and select any settings that you want to use 11 Select the format i...

Page 138: ... After Scanning Option When scanning multi page originals lets you add additional pages or add and edit the pages in a job and save all of the scanned pages as one file Note You must select a file format that supports multi page such as PDF or Multi TIFF Add or edit pages after scanning When scanning multi page originals select the checkbox to add additional pages or add and edit the pages in a jo...

Page 139: ...ly if you select Grayscale or Black White as the Image Type setting Brightness Adjusts the overall lightness and darkness of the scanned image Contrast Adjusts the difference between the light and dark areas of the overall scanned image Gamma Adjusts the midtone density of the scanned image Skip Blank Pages If the scanner detects marks from the other side of a blank page and adds the marks to the ...

Page 140: ...software Multi TIFF tif A TIFF file format when multiple pages are saved to the same file allowing you to edit the images using a compatible program PDF pdf A document format that is readable by Windows and Mac systems using Adobe Reader Acrobat or other programs You can save multi page documents in one PDF file Searchable PDF pdf A document format that is readable by Windows and Mac systems using...

Page 141: ...ng Machine Setting Up Fax Features Setting Up Contacts and Contact Groups Sending Faxes Receiving Faxes Viewing a Fax on the LCD Screen Checking Fax Status Connecting a Telephone or Answering Machine You must connect your product to a telephone wall jack to send or receive faxes If you want to use the same telephone line to receive calls you can connect a telephone or answering machine to your pro...

Page 142: ...our product Note If you have a DSL or ISDN connection you must connect the appropriate DSL filter or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your product Contact your DSL or ISDN provider for the necessary equipment ...

Page 143: ...143 DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem ...

Page 144: ...144 ISDN connection 1 ISDN wall jack 2 Terminal adapter or ISDN router ...

Page 145: ...a telephone or answering machine to your product using a second phone cable remove the cap from the EXT port on your product 3 Connect a second phone cable to your telephone or answering machine and to the EXT port on your product ...

Page 146: ...Before faxing with your product set up your fax header and select the fax features you want to use Note If you leave your product unplugged for a long period of time you may need to reset the date and time settings for faxes Setting Up Fax Features Using the Product Control Panel Setting Up Fax Features Using the Fax Utility Parent topic Faxing Setting Up Fax Features Using the Product Control Pan...

Page 147: ...s and you must select them again This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup 3 Scroll down and select System Administration Enter the administrator password if necessary 4 Select Common Settings You see this screen 5 Scroll down and select Country Region 6 Sc...

Page 148: ...administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup 3 Scroll down and select System Administration Enter the administrator password if necessary 4 Select Common Settings 5 Select Date Time Settings You see a screen like this 6 Select Date Time 7 Select the date format you want to use 8 Use the numer...

Page 149: ... use the icons on the screen to set the difference between UTC Coordinated Universal Time and your time zone Parent topic Setting Up Fax Features Using the Product Control Panel Using the Fax Setup Wizard You can set up the product s basic fax settings using the Fax Setting Wizard This wizard is automatically displayed when the product is turned on for the first time You can also change these sett...

Page 150: ...lect when you are done 8 Use the displayed keypad or the buttons on the product to enter your fax number up to 20 characters Press when you are done 9 On the Distinctive Ring Setting screen do one of the following If you have subscribed to a distinctive ring service from your telephone company select Proceed Then select the ring pattern to be used for incoming faxes Go to step 12 If you do not hav...

Page 151: ... receive faxes manually Note If you have connected an external answering machine and selected to receive faxes automatically make sure the setting is correct If you select to receive faxes manually you need to answer every call and use the product s control panel or your phone to receive faxes 12 On the Confirm Settings screen confirm the displayed settings and select Proceed Press the back button...

Page 152: ... Telephone Network which is a standard phone line similar to the one in your home Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup 3 Scroll down and select System Administration Enter the administrator password if necessary 4 Scroll down and select Fax Settin...

Page 153: ... automatically make sure the setting is correct The number of rings should be higher than the number of rings your answering machine is set to for answering a call Note This setting can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 1 Press the home button if necessary 2 Select Setup 3 Scroll down and select System Administration...

Page 154: ...rted receiving the fax then hang up Parent topic Setting Up Fax Features Using the Product Control Panel Selecting Fax Output Settings You can use the product s control panel to select settings for saving forwarding or printing incoming faxes Note These settings can be locked by an administrator If you cannot access or change these settings contact your administrator for assistance 1 Press the hom...

Page 155: ...155 You see this screen 6 Select Fax Output You see this screen 7 Select Settings ...

Page 156: ...and select Print or Save to Inbox if forwarding fails Select Create Folder to Save and follow the instructions on the screen to create a folder for saving faxes on a memory device 11 Select additional settings as necessary Note If you select Save to Inbox faxes are saved in the product s memory Delete faxes after viewing or printing to prevent the memory from filling up Even if you select other op...

Page 157: ...r contact list Select Yes and Print to have faxes saved and printed automatically Auto Reduction On Reduces incoming faxes to fit on the paper size in the selected paper source Off Prints large incoming faxes at their original size on multiple sheets Auto Rotation On The On setting rotates landscape oriented incoming faxes so that they are printed correctly on the selected paper depending on the s...

Page 158: ...received On Time Prints the fax log at a time you select using the numeric keypad displayed on the LCD screen Report Format Simple Selects the format for fax reports Detail Parent topic Setting Up Fax Features Using the Product Control Panel Selecting Advanced Fax Settings You can use the product s control panel to select settings for sending receiving and printing faxes Note These settings can be...

Page 159: ...end Settings Fax Basic Settings Fax Set the basic options you want to use for incoming and outgoing faxes Setting Options Description Fax Speed Fast 33 600bps Sets the speed at which you transmit and receive faxes Medium 14 400bps Slow 9 600bps ECM On Turns on Error Correction Mode ECM to automatically correct errors in sent or received fax data Off Turns off Error Correction Mode ECM color faxes ...

Page 160: ...ne Network PBX Selects Private Branch Exchange the type of phone line used in office environments where an access code such as 9 must be used to call an outside line Header Fax Header Lets you set up the header information for outgoing faxes Your Phone Number Parent topic Setting Up Fax Features Using the Product Control Panel Send Settings Fax Set the options you want to use for outgoing faxes Se...

Page 161: ... Mode Manual Lets you confirm whether an incoming fax should be printed a telephone must be connected to the product Auto Automatically receives and prints faxes Distinctive Ring All If you are using a Distinctive Ring Service on your phone line your telephone company can assign two or more phone numbers to the same line and assign different ring patterns to each If you use this service select the...

Page 162: ... for fax data Setting Options Description Off Does not restrict dialing fax numbers On Allows faxing only to numbers stored in the contacts list or history Enter Twice Requires you to enter fax numbers twice to prevent errors Off Selects whether to display a recipient confirmation screen before a fax is sent On Inbox Password Settings Register Lets you set a password for viewing incoming faxes Off...

Page 163: ... Fax Report and select the report you want to print Parent topic Setting Up Fax Features Using the Product Control Panel Related references Fax Report Options Fax Report Options Select the fax report or list you want to print Fax Settings List Print a list of the current fax communication settings Fax Log View or print a report on recent fax transmissions Last Transmission Print a report on the pr...

Page 164: ...r OS X 1 Do one of the following Windows 10 Click and select All apps then select EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EPSON Software Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select the FAX option for your product and select Options Supplies Select Ut...

Page 165: ...settings Note For detailed information select the FAX Utility Help option Windows or the icon Mac Parent topic Setting Up Fax Features Related topics Setting Up Fax Features Using the Product Control Panel Setting Up Contacts and Contact Groups You can set up a list of contacts and their fax numbers so you can quickly select them for faxing You can also set up contact groups to send a fax message ...

Page 166: ...ting or Deleting a Group Parent topic Setting Up Contacts and Contact Groups Related tasks Setting Up Speed Group Dial Lists Using the Fax Utility Creating a Contact You can create a list of contacts to save frequently used fax numbers Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts En...

Page 167: ...e a screen like this 4 Select Menu You see a screen like this Note You can print your list of contacts and groups if necessary 5 Select Add Entry 6 Select the number you want to use for the contact you are adding ...

Page 168: ...eric keypad on the LCD screen or the buttons on the product to enter the fax number You can enter up to 64 characters Press when complete Note If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type setting enter the pound sign instead of the code 10 Set the Fax Speed if necessary 11 Select Save Parent topic Se...

Page 169: ...169 You see a screen like this 3 Select Contacts Enter the administrator password if necessary You see a screen like this 4 Select next to the contact you want to edit or delete ...

Page 170: ...ter the correct information and select When you are finished editing select Save Parent topic Setting Up Contacts Using the Product Control Panel Creating a Contact Group You can create a group of contacts so that you can easily send faxes to multiple recipients Note You can create up to 100 contacts and contact groups combined 1 Press the home button if necessary 2 Select Fax You see a screen lik...

Page 171: ... Add Group 6 Select the number you want to use for the group you are adding You see a screen like this 7 Select Not Entered under Name use the displayed keyboard to enter the group name up to 30 characters and press 8 Select Not Entered under Index Word use the displayed keyboard to enter a word to use when searching for a group up to 30 characters and press This field is optional ...

Page 172: ... selected contact 11 Select Save Parent topic Setting Up Contacts Using the Product Control Panel Editing or Deleting a Group You can edit an existing group to add or delete entries You can also delete the entire group 1 Press the home button if necessary 2 Select Fax You see a screen like this 3 Select Contacts Enter the administrator password if necessary ...

Page 173: ...t to edit You see a screen like this Note If you want to delete the group select Delete 5 To edit the group select Edit 6 Select Proceed You see a list of the contacts in your group 7 To add or delete a contact select the number next to it 8 Select Save Parent topic Setting Up Contacts Using the Product Control Panel ...

Page 174: ...p to 60 speed dial and group dial entries combined 1 Do one of the following Windows 10 Click and select All apps EPSON Software Windows 8 x Navigate to the Apps screen Windows other versions Click or Start Programs or All Programs EPSON Software Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select the FAX option for your product and s...

Page 175: ...ing Windows Select Fax Settings for Printer Select your product if prompted Mac Select your FAX product in the Printer list 4 Select Speed Dial Group Dial List Enter the administrator password if necessary You see a window like this ...

Page 176: ...176 Windows Mac 5 To add an entry do one of the following Windows Select an empty entry and click the icon ...

Page 177: ...all your speed dial or group dial entries 8 Mac To import entries from your MacAddress book click the icon 9 When you are finished click the icon Windows or the icon Mac to save the entries to your product s memory Parent topic Setting Up Contacts and Contact Groups Related topics Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your product ...

Page 178: ...end black and white faxes to multiple recipients but not color faxes 1 Place your original on the product for faxing Note To fax a double sided document place it in the ADF and turn on the ADF 2 Sided setting 2 Press the home button if necessary 3 Select Fax You see a screen like this 4 Do one of the following Enter the fax number using the buttons on the control panel Select the Enter a Fax Numbe...

Page 179: ...in black and white 6 If you want to preview the fax image select Preview 7 Select Presets to save your fax settings Note Presets can be locked by an administrator If you cannot access or change this setting contact your administrator for assistance 8 Press one of the buttons Note To cancel faxing select Cancel Your product scans your original and prompts you to place additional pages if necessary ...

Page 180: ...arious density levels ADF 2 Sided Off Sets up 2 sided faxing from the ADF The Direct Send option and color faxing are disabled when this is turned on On Document Size Glass Half Letter Sets the size for a document placed on the scanner glass A5 Letter Legal A4 11x17 A3 Direct Send Off Sends monochrome faxes to a single recipient as soon as the connection is made without saving the scanned image to...

Page 181: ...ent before sending the fax 1 Place your original on the product for faxing 2 Press the home button if necessary 3 Dial the fax number from the connected telephone Speak to the recipient if necessary Note If you are using a pre paid calling card enter the number and password required to use the card before entering the destination fax number 4 Select Send Fax on the LCD screen Note Your product com...

Page 182: ...axing Note To fax a double sided document place it in the ADF and turn on the ADF 2 Sided setting 2 Press the home button if necessary 3 Select Fax You see a screen like this 4 Enter a fax number or select a number from the Contacts list or History Note If necessary enter an outside line access code such as 9 at the beginning of the fax number If the access code has been set up in the Line Type se...

Page 183: ... Faxes from the Product Control Panel Related references Fax Send Settings Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document up to 100 black and white pages and have it sent automatically when another fax machine requests it Customers or other associates can receive the document by calling your fax numb...

Page 184: ...uently stored documents overwrite the existing one To delete a stored document use the Estado button Parent topic Sending Faxes from the Product Control Panel Related references Fax Send Settings Related topics Placing Originals on the Product Sending a Stored Fax You can store one black and white scanned document up to 100 pages and send it whenever necessary 1 Place your original on the product ...

Page 185: ...ne of the following Enter the fax number using the buttons on the control panel Select the Enter a Fax Number area on the LCD screen and use the numeric keypad on the screen to enter the fax number You can enter up to 64 characters Select Contacts select one or more recipients from the list and select Proceed Select History select a recipient from the list press Menu on the Details screen and sele...

Page 186: ...ur product sends the fax You can store only one document at a time Subsequently stored documents overwrite the existing one Parent topic Sending Faxes from the Product Control Panel Related references Fax Send Settings Related topics Placing Originals on the Product Sending Faxes Using the Fax Utility Windows You can send a fax from a printing program in Windows You can fax up to 100 pages at a ti...

Page 187: ... or Character Density settings click the Preferences or Properties button Note If you see a Setup Printer or Options button click it Then click Preferences or Properties on the next screen For more information about selecting fax print settings click Help 4 Select the Page Range as necessary Leave the Number of copies set to 1 5 Click Print or OK ...

Page 188: ...188 If you re faxing for the first time you see a window like this one 6 Enter your sender information so that recipients can identify the origin of the fax Then click OK to save the sender information ...

Page 189: ...ng the Epson FAX Utility click Help 8 Select a cover sheet and enter a subject and message then click Next 9 Click Send to transmit your fax Parent topic Sending Faxes Sending Faxes Using the Fax Utility Mac You can send a fax from a Mac printing program using the FAX Utility You can fax up to 100 pages at a time including a cover sheet 1 Open the file you want to fax ...

Page 190: ...your application s help utility for details 3 Select your product FAX option as the Printer setting 4 If necessary click the arrow next to the Printer setting or the Show Details button to expand the print window 5 Select the number of pages you are faxing as the Pages setting Note Leave the Copies setting set to 1 6 Select Recipient Settings from the pop up menu ...

Page 191: ...following to choose your recipient Select a name or group from the Recipient List Enter a name company and fax number and click the button Click the icon and select a recipient from your address book 8 Select Fax Settings from the pop up menu ...

Page 192: ...lling Parent topic Faxing Fax Reception Your product will automatically receive and print faxes when you set the Receive Mode to Auto If you connected a telephone to your product so you can use the same phone line for faxes and voice calls you can also set your product to receive faxes manually This allows you to check for a fax tone using the telephone and press a button on your product to receiv...

Page 193: ...nswer a call For example if the answering machine is set to pick up on the fourth ring set the product to pick up on the fifth ring or later Parent topic Receiving Faxes Related references Receive Settings Fax Related tasks Receiving Faxes Manually Receiving Faxes Manually You can set up your product to receive faxes manually by setting the Receive Mode to Manual This lets you check for a fax tone...

Page 194: ... receiving the fax Parent topic Receiving Faxes Viewing a Fax on the LCD Screen You can save received faxes in your product s memory and view them on the LCD screen 1 Press the home button if necessary 2 Check the icon on the LCD screen It turns on if there are any unread or unprinted faxes in the product s memory 3 Select Fax 4 Select Open Inbox Enter the administrator password if necessary Note ...

Page 195: ...use the Estado button to check ongoing fax jobs or faxes that have been received or sent 1 Press the Estado button You see a screen like this 2 Do one of the following To check the status of jobs that are ongoing or waiting to be sent select Job Monitor select Communication Job and select the fax job you want to check To check the history of faxes that have been sent or received select select Rece...

Page 196: ...mory Card Insert only one memory card at a time into a memory card slot on your product 1 Make sure the memory card and the files on it are compatible with your product before inserting the card 2 Insert your memory card into the correct slot making sure the card is oriented correctly Note Do not force the card all the way into the slot Insert it only until it meets resistance The memory card acce...

Page 197: ...d with an asterisk require an adapter consult your adapter documentation for details on using it Memory Stick Duo Memory Stick PRO Duo Memory Stick PRO HG Duo Memory Stick Micro MagicGate Memory Stick Duo miniSD miniSDHC microSD microSDHC microSDXC SD SDHC SDXC Parent topic Inserting a Memory Card Memory Card and USB Device File Specifications You can use memory cards and USB devices with your pro...

Page 198: ... a memory card check to make sure it is safe to remove it from your product Caution Do not remove a memory card or turn off your product while the memory card access light is flashing or you may lose data from the memory card 1 Make sure the memory card access light is not flashing 2 If your product is connected to your computer using a USB cable do one of the following Windows Open the My Compute...

Page 199: ...Epson cannot guarantee the compatibility of your device Make sure the files on the device are compatible with the product 1 Remove any memory cards from the product 2 Insert your USB thumb drive or the USB cable that came with your device into the USB port on the front of your product 3 When you see a message that the device is recognized select OK When you finish printing make sure the access lig...

Page 200: ...rinting TIFF Files Photo Adjustment Options Device Mode Print Setting Options Device Mode Parent topic Using Memory Cards and USB Devices with Your Product Viewing and Printing Individual JPEG Photos You can select individual photos for printing as you view them on the LCD screen 1 Press the home button if necessary 2 Select Memory Device 3 Select JPEG You see a screen like this Note If you have m...

Page 201: ...select Settings and select the necessary options To view additional photos and select others for printing select the arrow icons and repeat the selections above 7 When you are ready to print press the Color button Note To cancel printing press the Cancelar button or select Cancel Parent topic Viewing and Printing from the LCD Screen Related references Photo Adjustment Options Device Mode Print Set...

Page 202: ... all of your photos 7 Select Proceed You see a screen confirming your print settings 8 When you are ready to print press the Color button Note To cancel printing press the Cancelar button or select Cancel Parent topic Viewing and Printing from the LCD Screen Related references Print Setting Options Device Mode Viewing and Printing TIFF Files You can select and print files in the TIFF format from a...

Page 203: ...ons Note To cancel printing press the Cancelar button or select Cancel Parent topic Viewing and Printing from the LCD Screen Related references Print Setting Options Device Mode Photo Adjustment Options Device Mode Select the Image Adjustments you want to use when viewing and printing photos displayed on the LCD screen Photo adjustment settings Available options Description Fix Photo On Automatica...

Page 204: ...e with an intentional color cast such as a statue you may want to turn off Fix Photo to retain the special color effects Parent topic Viewing and Printing from the LCD Screen Print Setting Options Device Mode Select the Print Settings you want to use when printing from a memory card or other device Note Not all options or settings may be available depending on the file format Print settings Availa...

Page 205: ...ng Files from a Memory Device to Your Computer Parent topic Using Memory Cards and USB Devices with Your Product Configuring the Memory Device Interfaces Before you transfer photos from a computer to a memory device you may need to configure your product s memory device interface settings Caution Remove the memory device before you change these settings or you may lose data from the device Do not ...

Page 206: ...memory card or USB device inserted in your product and a computer connected to your product Note Do not transfer files to and from a memory device while you are printing from or scanning to the device 1 Make sure your product is connected to a computer 2 Insert a memory card or USB device into your product 3 Do one of the following to access your files from your computer Windows Open the Computer ...

Page 207: ... displayed If you are using a USB device remove and insert the device Parent topic Transferring Photos on a Memory Card or USB Device Related tasks Inserting a Memory Card Connecting and Using a USB Flash Drive or External Device Charging a USB Device Using Your Product You can charge your cell phone music player or other portable device by connecting it to the product All you need is a user suppl...

Page 208: ...208 3 Leave your product turned on during charging it will continue to charge even after going into sleep mode Parent topic Using Memory Cards and USB Devices with Your Product ...

Page 209: ...e amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions Visually check the ink levels in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Ink Handling Precautions Keep ink bottles and ...

Page 210: ... before using it Store ink bottles in a cool dark place Store the ink bottles in the same environment as the product When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ink may leak even if the cap on the ink bottle is tightened securely Be sure to keep the ink bottle upright when tightening the...

Page 211: ...k usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions Visually check the ink levels in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Checking Ink Levels with Window...

Page 212: ...te The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks To confirm the actual remaining ink visually check the ink levels in the ink tanks Continued use of the product when the ink is expended could damage the product ...

Page 213: ...heck your ink levels using a utility on your Mac 1 In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select EPSON Status Monitor You see a window like this ...

Page 214: ...amage the product Parent topic Check Ink Levels Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer Note You may see the Epson Special Offers screen every time you print if your computer is connected to the Internet Select Do not display this message again and click Decline to disabl...

Page 215: ...215 You see this window 2 To disable promotional offers deselect the Display Epson Offers checkbox Promotional offers are not available in Latin America Parent topic Check Ink Levels ...

Page 216: ...print settings paper type frequency of use and temperature Ink Bottle and Maintenance Box Part Numbers Parent topic Refilling Ink Ink Bottle and Maintenance Box Part Numbers Use these part numbers when you order or purchase new ink bottles or a new maintenance box Use the ink by the date printed on the package Ink color Part number Black 774 Cyan 664 Magenta 664 Yellow 664 Maintenance box part num...

Page 217: ...as ink may splatter 2 Turn on your product 3 If you see a message on the LCD screen telling you to reset the ink levels note the ink tanks that need refilling Otherwise select Setup Maintenance Reset Ink Levels and follow the instructions 4 Open the ink tank unit cover then remove the ink tank cap and place it in the holder shown here Note Make sure the color of the ink tank label matches the ink ...

Page 218: ...ap tightly Caution Close the bottle cap tightly otherwise ink may leak Warning If ink gets on your skin wash it thoroughly with soap and water If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Seek medical advice if problems persist Keep the ink bottles out of the reach of children and do not drink the ink 6 Refill the ink tank with th...

Page 219: ...le after filling the ink tank place the bottle cap tip securely on the bottle cap and store the ink bottle upright for later use 8 Replace the ink tank cap securely 9 Repeat the previous steps as necessary for each ink tank you need to refill ...

Page 220: ...ne and select OK Note The product has a low ink alert system The accuracy of this system depends on the user refilling the ink tanks correctly The product cannot directly measure the ink levels in the tanks instead it estimates the amount of ink remaining by internally monitoring ink usage The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to thes...

Page 221: ...se Epson Ink and Maintenance Box Replacing the Maintenance Box Make sure you have a new maintenance box before you begin Caution Do not reuse a maintenance box that has been removed and left uninstalled for more than a week Keep the maintenance box away from direct sunlight 1 Remove the new maintenance box from its package Caution Do not touch the green chip on the maintenance box 2 Press the tabs...

Page 222: ...r If ink gets into your eyes flush them immediately with water If ink gets into your mouth spit it out immediately Keep the maintenance box out of the reach of children and do not drink the ink 4 Place the used maintenance box in the plastic bag that came with the new maintenance box Seal the bag and dispose of it carefully 5 Insert the new maintenance box into the holder and push it all the way i...

Page 223: ...223 6 Close the rear cover Parent topic Refilling Ink Related references Ink Bottle and Maintenance Box Part Numbers ...

Page 224: ...d nozzles before you clean them so you don t clean them unnecessarily Note You may not be able to clean the print head when the ink level in any of the tanks is low You may have to refill the ink tank first Print Head Nozzle Check Print Head Cleaning Print Head Alignment Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tanks Print Head Nozzle Check You can print a nozzle check ...

Page 225: ... 2 Press the home button if necessary 3 Select Setup 4 Select Maintenance You see this screen 5 Select Print Head Nozzle Check You see a screen like this 6 Press the Color button The nozzle pattern prints ...

Page 226: ...nstructions on the screen to clean the print head check the nozzles and repeat the process as necessary If you don t see any improvement after cleaning the print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Nozzle Check R...

Page 227: ...in paper in Cassette 1 2 Do one of the following Windows Access the Windows Desktop and right click the product icon in the Windows taskbar Mac In the Apple menu or the Dock select System Preferences Select Print Fax Print Scan or Printers Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 3 Select Nozzle Check You see a window like this ...

Page 228: ... print head up to 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Refilling the Ink Tanks Related topics Loading Paper Print Head Cleaning If print quality has declined an...

Page 229: ... Head Using a Computer Utility Parent topic Print Head Maintenance Related tasks Refilling the Ink Tanks Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product 1 Load a few sheets of plain paper in Cassette 1 2 Press the home button if necessary 3 Select Setup 4 Select Maintenance 5 Select Print Head Cleaning You see this screen...

Page 230: ... 3 times turn off the product and wait at least 12 hours Then check the print head nozzles and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Checking the Nozzles Using the Product Control Panel Refilling the Ink Tanks Cleaning the Print Head Using a Compu...

Page 231: ... select Open Printer Utility 3 Select Head Cleaning You see a window like this 4 Select the cleaning cycle you want to run based on the nozzle check pattern 5 Click Start to begin the cleaning cycle The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished Caution Never turn off the product during a cleaning cycle or you may damage it ...

Page 232: ...les and try cleaning the print head again if necessary If quality still does not improve contact Epson Parent topic Print Head Cleaning Related tasks Cleaning the Print Head Using the Product Control Panel Checking the Nozzles Using the Product Control Panel Refilling the Ink Tanks Print Head Alignment If your printouts become grainy or blurry you notice misalignment of vertical lines or you see d...

Page 233: ...ts look blurry or vertical lines are misaligned select Vertical Alignment If you see horizontal bands at regular intervals select Horizontal Alignment 7 Press the Color button to print an alignment sheet Note Do not cancel printing while you are printing head alignment patterns After the alignment sheet is printed you see a series of screens asking you to select the best square in each pattern set...

Page 234: ... printing and you must contact Epson for support Flushing the Ink Using a Computer Utility Parent topic Adjusting Print Quality Related tasks Refilling the Ink Tanks Flushing the Ink Using a Computer Utility You can use the Power Ink Flushing utility to flush the ink Note After a Power Ink Flushing you must turn off the product and wait at least 12 hours before printing again Before you begin make...

Page 235: ...rinting 5 Print a document and check the print quality If the print quality did not improve contact Epson for support Parent topic Power Ink Flushing Related tasks Refilling the Ink Tanks Cleaning the Paper Guide If you see ink on the back of a printout you can clean the paper guide rollers to remove any excess ink 1 Load a few sheets of plain paper in the product ...

Page 236: ...s out clean Parent topic Adjusting Print Quality Checking the Number of Sheets You can view an option that displays the number of sheets of paper that have fed through the product Checking the Sheet Counter Windows Checking the Sheet Counter Mac Parent topic Adjusting Print Quality Checking the Sheet Counter Windows You can check the number of sheets of paper that have fed through the product by c...

Page 237: ... the number of sheets fed into the printer click OK to close the window Note The number of sheets is displayed only when Epson Status Monitor 3 is enabled Parent topic Checking the Number of Sheets Checking the Sheet Counter Mac You can check the number of sheets of paper that have fed through the product by checking the sheet counter ...

Page 238: ...ters Scanners select your product and select Options Supplies Select Utility and select Open Printer Utility 2 Select Printer and Option Information You see this window 3 After checking the number of sheets fed into the printer click OK to close the window Parent topic Checking the Number of Sheets ...

Page 239: ...alcohol or paint thinner to clean the product or you may damage it Do not use oil or other lubricants inside the product or let water get inside it Close the rear paper feed slot when you are not using it to keep out dust 1 Turn off the product 2 Unplug the power cable 3 Disconnect any connected cables 4 Remove all the paper from the product 5 Clean the outer case and control panel with a soft dry...

Page 240: ...e cloth microfiber is recommended moistened with a little glass cleaner Caution Do not spray glass cleaner directly on the glass and do not press the glass surface with any force Note If lines appear on the printout or in scanned images carefully clean the scanner glass on the left ...

Page 241: ...ct or transport it some distance prepare it for transportation as described here Caution During transportation and storage follow these guidelines Avoid tilting the product placing it vertically or turning it upside down otherwise ink may leak When storing or transporting an ink bottle after removing its seal do not tilt the bottle and do not subject it to impacts or temperature changes Otherwise ...

Page 242: ...ng your product for a long period replace low expended or expired ink to help prevent the print head from drying out Store your product in a cool dry place 1 Turn off the product 2 Lift up the scanner unit and check to see if the print head is in the far right position the home position If not turn on the product wait for the print head to move to the far right then turn the product off again 3 Se...

Page 243: ...you may damage your product 4 Lower the scanner unit 5 Remove all the paper from the product 6 Close the output tray and rear feed slot if necessary 7 Unplug the power cable 8 Disconnect any connected cables 9 Open the ink tank unit cover and check to make sure that the ink tank caps are installed securely ...

Page 244: ...hioning around the product Be sure to remove the tape from the print head before turning on your product If print quality has declined when you print again clean and align the print head Parent topic Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment ...

Page 245: ...mpting You to Reset Ink Levels Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving Memory Card Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically it s a good idea to check Epson s support website for free updates to your product software Visit epson com jm support and select your product Windows Your pr...

Page 246: ...paper is jammed in the product follow the instructions in this guide to remove the jammed paper from the indicated area Printer error Turn the power off and on again For details see your documentation A serious error has occurred Turn the product off and then back on again If the error continues check for a paper jam If there is no paper jam contact Epson for support Maintenance box is at the end ...

Page 247: ...ect the job to display the error code and additional information Code Condition solution 001 The product was turned off by a power failure 109 The received fax was already deleted 110 The job was printed 1 sided because the loaded paper does not support 2 sided printing 201 The product s memory is full You can send pages individually or print received faxes and then delete them to free up memory s...

Page 248: ...different device 302 402 The external memory device is write protected disable write protection 303 No folder is available for saving the scanned file Create a folder or use a different memory device 304 404 The external memory device has been removed Reinsert the device 305 405 An error occurred while saving 306 315 327 The product s memory is full Wait until other ongoing jobs are finished 331 A...

Page 249: ...wering Machine Viewing a Fax on the LCD Screen Selecting Advanced Fax Settings Printing Fax Reports Related topics Sending Faxes Wi Fi or Wired Networking Running a Product Check Running a product check helps you determine if your product is operating properly 1 Disconnect any interface cables connected to your product 2 Load a few sheets of plain paper in Cassette 1 3 Press the home button if nec...

Page 250: ...ed by your computer cable software or selected settings Check the other solutions in this book or try uninstalling and reinstalling your printer software If the page prints but the nozzle check pattern has gaps clean or align the print head If the page does not print the product may have a problem Check the other solutions in this manual If they do not work contact Epson Parent topic Solving Probl...

Page 251: ...oll down and select System Administration Enter the administrator password if necessary 4 Scroll down and select Restore Default Settings You see this screen 5 Select one of these options Wi Fi Network Settings Resets all network settings Copy Settings Resets all settings for copying Scan Settings Resets all settings for scanning Fax Settings Resets all settings for faxing Clear All Data and Setti...

Page 252: ...help Parent topic Solving Setup Problems Software Installation Problems If you have problems while installing your product software try these solutions Make sure your product is turned on and any necessary cables are securely connected at both ends If you still have problems installing software disconnect the cable and carefully follow the instructions on the Start Here sheet Also make sure your s...

Page 253: ...the product via Wi Fi Protected Setup WPS and the Wi Fi icon on your product s LCD screen is not lit or does not appear make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router Make sure to place your product within contact range of your 2 4 GHz router or access point Avoid placing your product near a microwave oven 2 4 G...

Page 254: ...sconnects the Wi Fi direct password on your device may have been changed If necessary delete the existing DIRECT xxxxxxxx connection settings from your device and enter a new password See your device documentation for instructions If you connected your product to a Windows computer using Wi Fi Direct and it automatically selected Access Point Mode you may have trouble accessing a low priority Inte...

Page 255: ...h the 2 4 GHz and 5 GHz band give each band its own network name SSID instead such as Home Network 2 4 GHz and Home Network 5 GHz See your router documentation or contact your internet service provider for instructions Parent topic Solving Network Problems Related concepts Uninstall Your Product Software Related topics Wi Fi or Wired Networking Product Does Not Appear in Mac Printer Window If your...

Page 256: ...er and product are both using the same wireless network If network printing is slow print a network status sheet and check the signal strength If it is poor place your product closer to your router or access point Avoid placing your product near a microwave oven 2 4 GHz cordless phone or large metal object such as a filing cabinet Note If you are using a 5 GHz wireless router set the router to ope...

Page 257: ... cannot scan from your product control panel make sure you restarted your computer after installing the product software Make sure the Event Manager program is not being blocked by your firewall or security software Note If you are using a 5 GHz wireless router set the router to operate in dual band 2 4 GHz and 5 GHz mode If your router uses a single network name SSID for both the 2 4 GHz and 5 GH...

Page 258: ...need to disable the firewall and any anti virus software on your wireless router or access point Parent topic Solving Network Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon Starting a Scan from a Scanning Program Solving Copying Problems Check these solutions if you have problems copying with your product Product Makes Noise But Nothing Copies Product Makes Noise When It Sits f...

Page 259: ...ot or cassette Reload it then adjust the edge guides Make sure the paper stack is not above the tab on the edge guides inside the cassette Make sure to load only one sheet at a time in the rear feed slot Be sure to insert the paper cassette all the way into your product If multiple pages feed at once remove the paper fan the edges to separate the sheets and reload it Do not load more than the reco...

Page 260: ...aper Jam Problems in the Paper Cassette Paper Jam Problems in the Duplexer Rear Cover Related topics Loading Paper Paper Jam Problems Inside the Product If paper has jammed inside the product follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Remove any jammed paper from the rear paper feed slot ...

Page 261: ...261 3 Lift the scanner unit Caution Do not touch the flat white cable inside the printer 4 Remove any paper inside including torn pieces 5 Close the scanner unit ...

Page 262: ...nces Paper Jam Problems in the Paper Cassette Paper Jam Problems in the Duplexer Rear Cover Document Jams in the Automatic Document Feeder Paper Jam Problems in the Paper Cassette If paper has jammed in a paper cassette follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Pull out the paper cassette remove the paper cassette cover then carefully remove any jammed paper ...

Page 263: ...sage check the other paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer Rear Cover Document Jams in the Automatic Document Feeder Paper Jam Problems in the Duplexer Rear Cover If paper has jammed in the duplexer rear cover follow the steps here to clear the jam 1 Cancel the print job if necessary ...

Page 264: ...264 2 Press the tabs and open the rear cover 3 Remove the duplexer ...

Page 265: ...265 4 Carefully remove any jammed paper Note Do not touch the paper rollers 5 Remove any jammed paper from the duplexer ...

Page 266: ...266 6 Open the duplexer 7 Carefully remove any jammed paper stuck inside 8 Reinstall the duplexer ...

Page 267: ...ar any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product Document Jams in the Automatic Document Feeder ...

Page 268: ...ith document jams in the automatic document feeder ADF follow the steps here to clear the jam 1 Cancel the print job if necessary 2 Remove your originals from the ADF 3 Raise the ADF input tray and remove the jammed paper 4 Lift up the ADF cover latch and open the ADF cover ...

Page 269: ...269 Caution Make sure you open the ADF cover before removing any jammed pages Otherwise the product may be damaged 5 Carefully remove any jammed pages 6 Close the ADF cover then open the document cover ...

Page 270: ...re not bent folded or curled and do not have tape staples or other materials that could obstruct the feeder 10 Follow the prompts on the LCD screen to clear any error messages If you still see a paper jam message check the other paper jam solutions Parent topic Solving Paper Problems Related references Paper Jam Problems in the Paper Cassette Paper Jam Problems Inside the Product Paper Jam Problem...

Page 271: ... Printer Software Paper Type Settings Control Panel Related topics Loading Paper Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic Solving Problems Nothing Prints If you have sent a print job and nothing prints try these solutions Make sur...

Page 272: ...ws 8 x Navigate to the Apps screen and select Control Panel Hardware and Sound Devices and Printers Windows 7 Click and select Devices and Printers Windows Vista Click select Control Panel and click Printer under Hardware and Sound Windows XP Click Start and select Printers and Faxes Or open the Control Panel select Printers and Other Hardware if necessary and Printers and Faxes 2 Right click your...

Page 273: ... continuously for a long time the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged Let the product rest with the power on for 30 minutes then try printing again For the fastest printing select the following settings in your product software Make sure the paper type setting matches the type of paper you loaded Turn on any high speed sett...

Page 274: ...s inverted unexpectedly try these solutions Turn off any mirror or inversion settings in your printing application Turn off the Mirror Image Flip horizontally or Reverse page orientation settings in your printer software This option has different names depending on your operating system version Parent topic Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings Mac S...

Page 275: ...ms Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Selecting Basic Print Settings Windows Selecting Extended Settings Windows Selecting Basic Print Settings Mac Incorrect Margins on Printout If your printed page has incorrect margins try these solutions Make sure you selected the correct paper size settings in your printing program and printer software Make sure you sele...

Page 276: ...tions Make sure you selected the correct paper size and layout settings in your printing program and printer software Make sure you selected the correct paper size on the control panel Make sure your paper is positioned correctly for feeding into the printer Clean the scanner glass and document cover You can use the preview option in your printer software to check your margins before you print Par...

Page 277: ...e or Dark Lines in Printout If you notice white or dark lines in your prints also called banding try these solutions before you reprint Run a nozzle check to see if any of the print head nozzles are clogged Then clean the print head if necessary Make sure the paper type setting matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product Turn...

Page 278: ...ecifications for your product Use Epson papers to ensure proper saturation and absorption of genuine Epson inks Make sure the paper type setting in your product software matches the type of paper you loaded Make sure you loaded the printable side of the paper correctly for your product If you are printing on thick paper or envelopes make sure you select the appropriate settings In Windows you can ...

Page 279: ...operly while tilted at an angle Place it on a flat stable surface that extends beyond the base of the product in all directions Parent topic Solving Print Quality Problems Related concepts Print Head Alignment Print Head Cleaning Related references Available Epson Papers Paper Specifications Related tasks Selecting Basic Print Settings Windows Selecting Double sided Printing Settings Windows Selec...

Page 280: ...ty Problems Related concepts Print Head Alignment Print Head Cleaning Print Head Nozzle Check Related references Paper Type Settings Printer Software Paper Type Settings Control Panel Related tasks Cleaning the Paper Guide Selecting Basic Print Settings Windows Selecting Basic Print Settings Mac Related topics Loading Paper Refilling Ink Grainy Printout If your printouts are grainy try these solut...

Page 281: ...r the limitations of your computer system when selecting a resolution and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable Parent topic Solving Print Quality Problems Related concepts Print Head Alignment Print Head Cleaning Print Head Nozzle Check Related tasks Selecting Basic Print Settings Windows Selecting Additional Layout and Print Options ...

Page 282: ...r you can use a color management system to get as close as possible Try using the color management options in your printer software For best results use genuine Epson ink and paper If you have not used the product for a long time run the Power Ink Flushing utility Note Flushing the ink tubes replaces all the ink inside the tubes so flush the ink only if you cannot improve print quality by other me...

Page 283: ...erate inaccurate messages if the ink tanks are not refilled according to these instructions Visually check the ink levels in the product s ink tanks to confirm the actual ink levels Continued use of the product when the ink is expended could damage the product Parent topic Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product Scanning Soft...

Page 284: ...Navigate to the Apps screen and select Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Windows other versions Click or Start All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Make sure the correct product is selected If necessary select the Other tab and click Reset Mac Open the Applications folder click Epson Software...

Page 285: ...ese solutions Make sure you placed your original for scanning facing the correct way If you are scanning using the Epson Scan 2 Black White setting adjust the Threshold setting and scan again Parent topic Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images clean the sc...

Page 286: ...will not operate properly while tilted at an angle Place your product on a flat stable surface that extends beyond its base in all directions Adjust these Epson Scan 2 settings if available and try scanning again Increase the Resolution setting If the Image Type setting is Black White adjust the Threshold setting Select the Unsharp Mask setting If the Image Type setting is Black White select Text ...

Page 287: ... Text Enhancement If the Image Type is set to Color or Grayscale change the Text Enhancement setting to High Parent topic Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern called a moiré in scanned images of printed documents This is caused by interference from differing pitches in the scanner s screen and your original s halftone screen To redu...

Page 288: ...rectly for scanning If necessary move your original away from the edges of the scanner glass slightly Parent topic Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Solving Faxing Problems Check these solutions if you have problems faxing with your product Cannot Send or Receive Faxes Cannot Receive Faxes with a Telephone Connected to Your Product Parent topic Solving Prob...

Page 289: ...rection mode fax communication setting and try faxing again Try lowering your product s fax speed setting Make sure the error correction mode ECM setting is turned on if you are trying to send or receive a color fax If your telephone line uses call waiting and you have trouble receiving faxes turn off call waiting to prevent disruption of incoming faxes If you have subscribed to a call forwarding ...

Page 290: ...d tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Solving Memory Card Problems Check these solutions if you have problems using memory cards with your product Memory Card Does Not Fit Into a Slot Cannot View or Print Photos from a Memory Card or Device Cannot Transfer Photos to or from a Memory Card or Device Cannot Access Memory Card From a Networked Mac Parent topic ...

Page 291: ...ms Related references Memory Card Types Memory Card Specifications Related tasks Inserting a Memory Card Cannot Transfer Photos to or from a Memory Card or Device If you have problems transferring photos to or from a memory card or USB device inserted in your product try these solutions Make sure your memory card or device is compatible with the product Make sure your product is securely connected...

Page 292: ...You can uninstall and then re install your product software to solve certain problems 1 Turn off the product 2 Disconnect any interface cables 3 Do one of the following Windows 10 Right click and select Control Panel Programs Programs and Features Select the uninstall option for your Epson product then select Uninstall Change Note If you see a User Account Control window click Yes or Continue Sele...

Page 293: ...rams Select Epson Event Manager and click Change Remove 5 Do one of the following to uninstall Epson Scan 2 then follow any on screen instructions Windows 10 Select Epson Scan 2 and click Uninstall Windows 8 x Windows 7 Windows Vista Select Epson Scan 2 and click Uninstall Change Windows XP Select Epson Scan 2 and click Change Remove 6 Restart your computer then see the Start Here sheet to re inst...

Page 294: ...nd click the remove icon to remove it Parent topic Uninstall Your Product Software Where to Get Help If you need additional help with your Epson product contact Epson Epson provides these technical support services Internet Support Visit Epson s support website at epson com jm support for solutions to common problems You can download drivers and documentation get FAQs and troubleshooting advice or...

Page 295: ...public 1 888 760 0068 Ecuador 1 800 000 044 El Salvador 800 6570 Guatemala 1 800 835 0358 Honduras 800 0122 Code 8320 Mexico Mexico City 52 55 1323 2052 Other cities 01 800 087 1080 Nicaragua 00 1 800 226 0368 Panama 00 800 052 1376 Paraguay 009 800 521 0019 Peru Lima 51 1 418 0210 Other cities 0800 10126 Uruguay 00040 5210067 Venezuela 58 212 240 1111 Contact your local phone company to call this...

Page 296: ...arest country Toll or long distance charges may apply Purchase Supplies and Accessories You can purchase genuine Epson ink and paper from an Epson authorized reseller To find the nearest reseller visit epson com jm or call your nearest Epson sales office Parent topic Solving Problems ...

Page 297: ...ion Specifications Electrical Specifications Environmental Specifications Interface Specifications Network Interface Specifications Safety and Approvals Specifications Windows System Requirements To use your product and its software your computer should use one of these Microsoft operating systems Windows 10 Windows 8 x Windows 7 Windows Vista Windows XP Professional x64 Edition Windows XP SP3 Not...

Page 298: ... drivers for your product Parent topic Technical Specifications Scanning Specifications Scanner type Flatbed color Photoelectric device CIS Effective pixels 14040 20400 pixels at 1200 dpi scanning area may be restricted if resolution setting is large Document size Maximum A3 11 7 16 5 inches 297 420 mm or 11 17 inches 279 432 mm Scanning resolution 1200 dpi main scan 2400 dpi sub scan Output resol...

Page 299: ...ize Paper type Plain paper Paper weight 17 lb 64 g m2 to 24 lb 95 g m2 Sheet feeding capacity Total thickness 0 14 inch 3 5 mm Approximately 35 sheets at 20 lb 75 g m2 Parent topic Technical Specifications Fax Specifications Fax type Walk up black and white and color fax capability ITU T Super Group 3 Supported lines Standard analog telephone lines PBX Private Branch Exchange telephone systems Spe...

Page 300: ...nterface RJ 11 Phone Line RJ 11 Telephone set connection Parent topic Technical Specifications Paper Specifications Note Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time Epson cannot guarantee the quality of any non Epson brand or type of paper Always test a sample of paper stock before purchasing large quantities or printing large jobs Poor...

Page 301: ... 356 mm 13 19 inches 330 483 mm 11 17 inches 279 432 mm 8 10 inches 203 254 mm 5 7 inches 127 178 mm 4 6 inches 102 152 mm Paper types Plain paper and paper distributed by Epson Thickness 0 003 0 08 mm to 0 004 inch 0 11 mm Weight 17 lb 64 g m2 to 24 lb 90 g m2 Envelopes Size No 10 4 1 9 5 inches 105 241 mm Paper types Plain paper Weight 20 lb 75 g m2 to 24 lb 90 g m2 Parent topic Technical Specif...

Page 302: ...302 Printable Area Specifications Single sheets 1 Margins 0 12 inch 3 mm minimum 2 Reduced print quality area top 1 85 inch 47 mm 3 Reduced print quality area bottom 1 77 inch 45 mm Envelopes ...

Page 303: ...inter ships with full ink bottles and part of the ink from the first bottles is used to charge the print head Yields vary considerably based on images printed print settings paper type frequency of use and temperature Color Black Cyan Magenta Yellow Ink life For best results use up ink within 6 months of removing the seal from an ink bottle Temperature Storage 4 to 104 F 20 to 40 C 1 month at 104 ...

Page 304: ...amera File system version 1 0 or 2 0 compliant All card types standard version compliant Voltage requirements 3 3 V Parent topic Technical Specifications Related references Memory Card and USB Device File Specifications Dimension Specifications Height Stored 16 5 inches 418 mm Printing 16 5 inches 418 mm Width Stored 26 2 inches 666 mm Printing 26 2 inches 666 mm Depth Stored 19 1 inches 486 mm Pr...

Page 305: ...pying 20 W ISO IEC24712 Ready mode 8 9 W Sleep mode 1 9 W Power off mode 0 4 W Rated power supply voltage 220 to 240 V Rated frequency range 50 60 Hz Rated current 0 6 A Power consumption Standalone copying 20 W ISO IEC24712 Ready mode 9 1 W Sleep mode 2 0 W Power off mode 0 45 W Parent topic Technical Specifications Environmental Specifications Temperature Operating 50 to 95 F 10 to 35 C Storage ...

Page 306: ...imum capacity formatted in FAT FAT32 or exFAT Note Epson cannot guarantee the operation of externally connected devices External storage devices that are powered via USB are not recommended Use only external storage devices with independent AC power sources Parent topic Technical Specifications Network Interface Specifications Wi Fi Standard IEEE 802 11 b g n complies with either IEEE 802 11 b g o...

Page 307: ...net connected device should be IEEE802 3az compliant Communication mode Auto 10Mbps Full duplex 10Mbps Half duplex 100Mbps Full duplex 100Mbps Half duplex Connector RJ 45 Security Protocol SSL TLS HTTPS Server Client or IPPS Parent topic Technical Specifications Safety and Approvals Specifications United States Safety UL60950 1 EMC FCC part 15 Subpart B class B Canada Safety CAN CSA C22 2 No 60950...

Page 308: ...ference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing This equipment complies with FCC IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency RF Exposure Guidelines in Supplement C to OET65...

Page 309: ... to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company For products approved after July 23 2001 the REN for this product ...

Page 310: ...ransmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transm...

Page 311: ...faces Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment For Canadian Users 1 This product meets the applicable Innovation Science and Economic Development Canada technical specifications 2 The Ringer Equivalence Number indicates the maximum number of devices allowed to be connected to a telephone interface The termination o...

Page 312: ... program for more details which are described in OSS pdf on the Epson support site 4 OpenSSL toolkit This printer product includes software developed by the OpenSSL project for use in the OpenSSL Toolkit http www openssl org This product includes cryptographic software written by Eric Young eay cryptsoft com 5 The license terms of each open source software program are described in OSS pdf on the E...

Page 313: ... includes t he open source software program OpenSSL toolkit which applies the license terms of OpenSSL License and Original SSLeay License BSD License Berkeley Software Distribution License This printer product includes the open source software program busybox 1 17 4 which apply the Berkeley Software Distribution License BSD Program Sun RPC License This printer product includes the open source sof...

Page 314: ...t includes the open source software program OpenLDAP 2 4 30 which applies the terms and conditions provided by owner of the copyright to the OpenLDAP Parent topic Notices Trademarks EPSON is a registered trademark EPSON Exceed Your Vision is a registered logomark and Epson ConnectTM Epson iPrintTM and Remote PrintTM are trademarks of Seiko Epson Corporation Apple App Store iPad iPhone iPod touch M...

Page 315: ...any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that occurs from the use of any interface cables other than those designated as Epson approved Products by Seiko Epson Corporation This information is subject ...

Page 316: ...Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product While some countries laws permit limited copying or reuse of copyrighted material in certain circumstances those circumstances may not be as broad as some people assume Contact your legal advisor for any questions regarding copyright law Parent topic Copyright...

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