Epson America, Inc. Limited Warranty
2 Year Projector Limited Warranty and 90 Day Lamp Limited Warranty Terms and
Conditions
A. What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail
purchaser of the Epson projector product enclosed with this limited warranty
statement that the product, if purchased new and operated in the United States,
Canada, or Puerto Rico, will conform to the manufacturer’s specifications and will be
free from defects in workmanship and materials for a period of two (2) years from the
date of original purchase. This limited warranty applies only to the projector and not
to the projector lamp, which carries a limited warranty period of ninety (90) days from
the date of original purchase. This warranty is not transferable.
B. What Epson Will Do To Correct Problems:
Should your product prove defective
during the limited warranty period, please call Epson at the number on the bottom
of this limited warranty. This line will be answered during Epson’s regular support
hours (currently 6:00
am
to 8:00
pm
Pacific Time, Monday through Friday, and 7:00
am
to 4:00
pm
on Saturdays - subject to change). When you call, please be prepared to
provide the service technician with proof of purchase information including the unit
serial number and original date of purchase. You may also need to provide proof
of purchase if warranty coverage cannot be verified by the serial number. If Epson
confirms warranty service is required, Epson will, at its option, repair or replace the
defective unit, without charge for parts or labor. If Epson authorizes an exchange
for the defective unit, Epson will ship a replacement product to you, freight prepaid,
so long as you use an address in the United States, Canada, or Puerto Rico. You are
responsible for securely packaging the defective unit and returning it to Epson within
five working days of receipt of the replacement. Epson requires a debit or a credit
card number to secure the cost of the replacement product in the event you fail
to return the defective one. If Epson authorizes repair instead of exchange, Epson
will direct you to send your product to Epson or its authorized service center, where
the product will be repaired and sent back to you. You are responsible for packing
the product and for all postage or shipping costs to and from the Epson authorized
service center. When warranty service involves the exchange of the product or of a
part, the item replaced becomes Epson property. The exchanged product or part may
be new or refurbished to the Epson standard of quality. If service cannot be provided
on the product for any reason and Epson no longer sells the same model, Epson will
replace your product with a model of equal or superior value. Replacement products
or parts assume the remaining warranty period of the original product.
C. What This Warranty Does Not Cover:
1. Any damage caused by misuse, abuse, improper installation, neglect, improper
packing or shipping; disasters such as fire, flood, or lightning, improper electrical
currents, software problems, or interaction with non-Epson products
2. Any damage caused by, or any service for, third-party software, applications, parts,
components, or peripheral devices added to the product after its shipment from
Epson, such as, dealer or user-added boards, components, or cables
3. Any damage caused by installing the product next to a heat source, or directly in
the path of an air vent, or an air conditioner
4. Damage due to excessive, continual usage
5. Damage caused by failure to properly maintain the projector (see your online
User’s Guide for details)
6. Service when the projector is used outside the U.S., Canada, or Puerto Rico
7. Service if the product label, logo, rating label, or serial number has been removed
8. Loss of data
9. Installation or removal
10. Any damage from service performed by other than an Epson Authorized Servicer
11. Damage resulting from operation in areas with smoke, high humidity, dust, or
excessive vibration
12. Cosmetic damage caused by handling or normal wear and tear during usage
13. Any product or parts purchased as used, refurbished, or reconditioned
14. Any damage caused by using improper packaging materials or improper
packaging and shipping when returning a product for repair or replacement. You
will be invoiced for such shipping damage to product
This warranty is not transferable. Epson is not responsible for your data or
applications, which cannot be restored and should be backed up by you. Postage,
insurance, or shipping costs incurred in presenting your Epson product for carry-in
warranty service are your responsibility. If a claimed defect cannot be identified or
reproduced in service, you will be held responsible for costs incurred.
D. DISCLAIMER OF WARRANTIES: EPSON’S SOLE AND EXCLUSIVE LIABILITY AND
YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY SHALL BE LIMITED TO
EITHER, AT EPSON’S OPTION, REPAIR OR REPLACEMENT AS SET FORTH ABOVE. THE
WARRANTY AND REMEDY PROVIDED ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES
ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN,
ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR FIRM
ARE VOID. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED
WARRANTIES LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
E. EXCLUSION OF DAMAGES; EPSON’S MAXIMUM LIABILITY: IN NO EVENT SHALL EPSON
OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES OR ANY LOST PROFITS, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME,
CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, OR INJURY TO PROPERTY,
RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT, WHETHER
RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. IN NO
EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN
EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT. SOME STATES
DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EPSON is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko Epson
Corporation. PrivateLine is a registered trademark and Epson Connection is a service mark of Epson America, Inc.
Mac is a trademark of Apple Inc., registered in the US and other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and/or other countries.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of
their respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2018 Epson America, Inc., 5/18
Printed in XXXXXX
CPD-55704
F. Disputes, Arbitration, Governing Laws:
1. Both you and Epson agree that any controversy or claim arising out of or
relating to Epson products or services or this agreement, shall be resolved by
arbitration on an individual, non-class, non-representative basis, rather than in
court. The arbitration shall be governed by the rules of JAMS that are in effect
when the arbitration is filed, excluding any rules that permit arbitration on a
class or representative basis and under the rules set forth in this agreement.
The arbitrator, and not any federal, state, or local court or agency shall have
the exclusive authority to resolve any dispute relating to the interpretation,
applicability, enforceability, or formation, including but not limited to, any claim
that all or any part is void or voidable. JAMS rules are available at
http://www.jamsadr.com or by calling 1-800-352-5267. Disputes shall be
resolved by a single neutral arbitrator, and both parties shall have a reasonable
opportunity to participate in the selection of the arbitrator. If you wish, you may
appear at the arbitration by phone. The arbitrator is bound by the terms of this
agreement.
2. Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you
agree to try, for sixty (60) days, to resolve any dispute informally by contacting
us at [email protected]. Please include your name, address and
contact information, the facts giving rise to the dispute, and the relief requested.
You agree to act in good faith to resolve the dispute, but if you and Epson
do not reach a resolution within the sixty (60) days, you may commence an
arbitration.
3. Opt-out. You may elect to opt-out (exclude yourself) from the final, binding,
individual arbitration procedure and waiver of class and representative
proceedings specified in this agreement by sending a written letter to Epson
America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way, Long Beach,
CA 90806, within thirty (30) days of your purchase of the Epson products and/
or services that specifies (i) your name, (ii) your mailing address, and (iii) your
request to be excluded from the final, binding individual arbitration procedure
and waiver of class and representative proceedings specified in this Section F.
In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice
prior to litigation.
4. There is no judge or jury in arbitration and your grounds for appeal are limited,
however, the arbitrator is empowered to grant relief and award you the same
damages as a court could, including declaratory or injunctive relief. Judgment on
the arbitration may be entered in any court having jurisdiction.
5. Notwithstanding the foregoing, you may bring an individual action in a small
claims court of your state or municipality if the action is within that court’s
jurisdiction and is pending only in that court.
6. Notwithstanding the foregoing, we also both agree that you or we may bring
suit in court to enjoin infringement or other misuse of trademark, patent
infringement, copyright, or trade secret.
7. Any action must be brought within one (1) year of the expiration of the
warranty.
8. If any provision in this Section F is found to be unenforceable, that provision
shall be severed with the remainder of this agreement remaining in full force
and effect. The foregoing shall not apply to the prohibition against class or
representative actions. This means that if Section 9 (below) is found to be
unenforceable, the entire Section 9 (but only Section 9) shall be null and void.
9. We each agree that any dispute resolution proceedings will be conducted only
on an individual basis and not in a class, consolidated or representative action.
10. This Section F is governed by the Federal Arbitration Act.
G. Other Provisions:
1. Other Rights You May Have: This warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction to jurisdiction. Some
jurisdictions do not allow limitations on how long an implied warranty lasts, or
allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
2. Warranties in Canada: In Canada, warranties include both warranties and
conditions.
3. Governing Law: Except for any claims subject to arbitration pursuant to Section F,
you and Epson agree that the law of the state where you reside shall govern.
4. Venue: Except for claims subject to arbitration pursuant to Section F, in the event
of a dispute you and Epson both consent to the jurisdiction of your state of
residence or, if none, then of the courts in Los Angeles County, California.
To find the Epson Authorized Reseller nearest you, please visit: www.epson.com in the
U.S. or www.epson.ca in Canada.
To find the Epson Customer Care Center nearest you, please visit
www.epson.com/servicecenterlocator in the U.S. or www.epson.ca/servicecenterlocator
in Canada.
To contact the Epson Connection
SM
, please call (800) 637-7661 or (562) 276-4394 in the
U.S. and (905) 709-3839 in Canada or write to Epson America, Inc., P.O. Box 93012, Long
Beach, CA 90809-3012.
